The staff are very nice and respectful, the visits here before have been quick. But when I came in today, it took upwards of 2 hours to program a key fob... After being told itll be another 6m, I waited and it took 20m. Thats all I gotta say.

Brandon was helpful, knowledgeable, and courteous. Would recommend him to anyone. Willing to help us by answering all our questions about different trim levels.

Tristan was great during the whole car purchase. I love my new car!

Customer service Arthur was friendly and very helpful in finding out how to solve my CRV navigation malfunction. His communication and follow up was excellent. Thank you Arthur!

They are very professional and courteous. They kept me informed and updated of their progress. They didnt progress without my permission at any time. I wont take my vehicle any where else for any of my vehicle work needs. They were very thoughtful at all times.

Brandon Garner was our sales consultant. The man was thorough with every detail for the questions we asked. We had a set price and he was able to find us an excellent deal for the vehicle we wanted. I would highly recommend using Honda of Abilene.

Excellent experience with the associates in the service department. They always do their best to take care of my truck as quickly as possible and do the job right.

Went in for an oil change, not the first time either. The workers were polite but the only issue I had was the grease all over the interior of my vehicle when I left. This is the first time this has happened, so 3 stars just to make them aware of this issue!

Staci Casey got us in the family car of our dreams! Weve had such bad experiences with dealership & sales reps that weve been deterred from looking but saw a sign that read Summer cars starting at $9,999! & drove it. We werent exactly looking to buy that day, but we dont regret it.Again, thank you so much Staci Casey! You are amazing!!

Salesperson tried to tell me I could not use both the military rebate along with the recent college grad rebate. Apparently, they’re the only Honda dealership that doesn’t allow it. And then they try to charge an additional $1999.99 for window tint and floor mats. You’re better off taking your business to the metroplex area.

Very friendly salesmen. I had a car in for service and when I came to pick it up a salesman greeted me at the door (as they always do), and then offered to drive one of my vehicles home when I informed him that I needed to leave a vehicle there until my wife got off.I didn’t by a car. But I can speak on the staff’s friendliness, and I would return.

Jimmy Jones did an excellent job of taking care of us acquiring our new Honda CRV

I called ahead of time to verify the car I was interested in was still available. I was told it was and an appointment was made for me to view and test drive the same day. I was advised the manager Michael Garza would be up front and ready to greet me. I arrive, wait awhile to be helped, the young man that finally came to help me seemed like he wasnt very familiar with the car I was asking about. He had to do some looking around, when he finally came back I was told the car is not drivable as it is being worked on. I am very disappointed. This all happened the same day I called. I wont be returning.

The service personnel was very attentive, took care of me right away, explained what they will be checking when I asked to do a general inspection after putting 2500 miles in 3 weeks on my 2020 Accord Sport, & gave me information about a local body shop when I asked. The salesman was also very friendly and knowledgeable.

Was led to believe we had to purchase a device used for tracking our newly purchased vehicle at a cost of $899.00. Our financial agency said they did not require it, so we have a device that is not activated and not wanted. I have been told a sales manager would call me to settle up. Still waiting. In fairness, our salesman was very helpful.

We had a great experience with Honda of Abilene, they were helpful and worked with us in finding the perfect CRV during these difficult times finding dealers with any vehicles even on the lot.

Always look under the rug when they sell you a used car for 17k

Good people, accurate diagnosis. Arthur was great!

Thank you guys Micheal,Sevrina Tristan,Brandon God Bless my new family sorry it didnt work out maybe next time .Honda is the best car in the World.

SUPER nice man came to my car immediately and I was about 90 minutes early. They did an awesome job and I was out of there 20 minutes before my appointment time. My car hummed all the way home- it sounded.exactly like the day I bought it. THANK YOU

If I were just reviewing Jonathan my Shuttle driver it would be 5 stars, he was really great! Very friendly, on time, good driver, good manners, the whole package.I had a little more difficulty with the actual service. I needed a new key cut since my current one wouldn’t turn in the ignition, so I called and they said they’d send their shuttle for me. Then when I got there they let me know that they would need the car present in order to program the key 🙄We got it figured out but it was expensive.

Ive gone exclusively to Honda of Abilene for maintaince for about 2 years now since I bought my last vehicle there (2017 Honda CR-V) and every time I go I get the best service! I absolutely LOVE everyone who is currently working on the maintaince/customer service side. They are quick to help and always do a fantastic job. Special shout out to Jonathan McDaniel, Dennis, Arthur, Jewelz, and Amber. They all work so hard.

If I could rate this place a Zero, I would! I experienced a complete example of incompetence today. After calling and verifying numerous times that the vehicles I was interested in were on the lot, and explaining that I would be traveling from Austin, I arrived to be informed that those vehicles were in fact not on the lot and were not expected anytime in the next several weeks! My calls to the Assistant General Manager were unreturned as well. The sales associate who greeted me told me that those particular vehicles were probably already sold. He then tried to sell me a used vehicle or work some sort of deal on a future purchase. I said that I hadnt just traveled 230 miles to buy a used car or to work some sort of deal, but to purchase one of the vehicles I had been assured multiple times were available and on the lot! By the way, the two vehicles were shown as available on their website as well! The sales associate offered no excuse except that the conceirge service gave me the wrong information regarding the vehicles, as well as no apology. I will not be conducting any business with this dealership ever! Horrible customer service!

Great Experience, finished working on my car quickly and fixed the issue with my car

I visited the store on 7/20/21 and I live an hour away from Abilene. I was helped out by Dennis Bateman and he resolved my issue with my key & saved me alot of money, instead of getting a new key programed. Very good service from Dennis, keep up the good work.

If I could put 0 stars out of 5 I would. Bought a car that was high mileage that broke down less than a week after buying it. They wanted to charge me 5000$ for repairs or I could sell it back to them for 1000$. Customer service was so eager when I was buying the car but as soon as it broke down no one even knows you exist.

This dealerships service center is extremely unprofessional and does not treat their customers car with respect. This may just be my experience but be wary. I brought in my Civic Type R and will not be bringing back here again. I had scheduled my first oil change with them at 7:45 AM, yet I was the last one to get serviced over the walk-ins. Also, as soon as the employees started working on my car, I could hear them revving the life out of the engine from the customer waiting room. To top it all off, they absolutely ruined the alcantara steering wheel. It is now matted with oil and grease in the 9 and 3 positions. I was also unable to see how much they drove it after the oil change because they wrote down the incorrect mileage.Overall, I can not recommend this place for oil changes, especially if you drive a sports car. If youre not going to do your own oil change, take it to a shop that has windows looking into the work room so you can watch them since it seems like management doesnt do that here.

Great salespeople; sales manager; finance manager. Very knowledgeable of vehicle features and made sure I was thoroughly familiar with vehicle prior to leaving dealership. I was asked several times to be sure I had no other questions before leaving.

Great dealership! 100% recommended. The entire process to buy the car was really smooth and easy. Scott was a great salesman.

Working with Bryce was a great experience. He got us a good deal on our trade in and found us the perfect vehicle!

Wonderful place. Would highly recommend!!!

My salesman was great. Answered my questions, even got me a better price for my trade in. Go see Brandon.

Great FAST Service. Made the appointment at 7:30am for 8:00am that same day. Problem determined and fixed by 10:00am. Super GREAT communication as to what was going on, what was done to fix it, and when it was fixed, ready for pickup. Arthur did an Excellent job. Thanks

Best dealership Ive ever dealt with as far as dealerships go. Very professional, courteous and fast. My salesman and the finance department here actually made me feel like they cared about me and my situation. They sent me home in the exact car that I wanted which, seemed like an impossible feat. They made it happen and they made me happy. Cheers Honda of Abilene, and Thank You.

Not the biggest fan. Its ok I guess. I dont like getting service done here.

No follow through. They were short staffed the day I went in. It took 6 hours to complete the purchase of my truck. They didnt complete the detail of my truck. They showed me they had a copy of the Carfax then didnt provide me a copy of it. When I came back for it, it was conveniently lost. I successfully bought a truck from them, but it will be the last.

Went in to get an oil change and was well taken care! In particular, employee Jewelz made a simple an enjoyable experience. At the end of the day I walked away with both an oil change and even a complimentary windshield fluid wiper fluid refill. I can definitely say Jewelz and Hondas service was excellent!

Excellent. Had an awesome salesman. He did his job. Thank you. Love my new vehicle.

These guys are honest people, and follow through with everything they agreed upon when I bought a used CRV from them. I love the car, and I really love the customer service and reliability of this company. They definitely get my recommendation.

Arthur provided outstanding customer service and was available to answer any questions I had.

Dealership was responsive to my questions/concerns. Was able to negotiate a great price through the AARP buying service. Like at all dealerships, high-profit add-ons must be examined carefully, and purchased only if you actually want/need the offered item or service. Consumers should do their own research prior to visiting any dealership. Most everything is negotiable! Long-distance paperwork signing was accommodated. My wife spent several hours with a salesperson, had all her concerns addressed, and that was a big factor in our decision to purchase at Honda of Abilene. I have purchased a half-dozen new/used cars from this dealership over the past two decades, and recommend you consider giving them a chance to earn your business.

The service department is great, and they do top notch service. The entire maintenance shop deserves praise

Fast friendly service.

Severina was amazing to work with.

I had been looking at getting the Honda Odyssey for a long time and Severina Powell was extremely helpful with all of my questions and concerns! She listened to everything we had to say and did her absolute best to get us in our dream vehicle! Thank you so much Severina Powell and Honda of Abilene

Called at 8:45am, 15 minutes after they opened, make an appointment same day at 11am to view a car, was told they would pull the car and hold it for the appointment. I arrive on time for appointment and am told the car was sold at 9:15am after I called and made the appointment. Not thrilled with this outcome.

I have had so many issues with my car its ridiculous. The service department here has helped me every step of the way going way over and far beyond the call of duty to help me.

Bought a 2017 Buick Regal in January 2021 6 months later it’s done nothing but give me problems. Honda of Abilene sold me a piece of junk.

We came in to this dealership service center on 4/27/21 and we were greeted by Jewelz. What a gem you have (no pun intended). Jewelz listened to us about the issues we were having with various indicator lights (codes) which had come on after getting a set of nee tires resulting from hitting debris on the highway. Jewelz tried to reset the issues with the small handheld code reader but was unable to so she sent our car to a technician. (cant remember his name but while speaking to him I remember that he races Drag Motorcycles). This gentleman along with his young trainee were able to identify the issue of us driving on a doughnut spare tire which is a smaller diameter than our standard tires. They were able to clear the codes an we were back on the road within the hour. When I asked how much I owed, Jewelz said that I owed nothing! What relief after spending, unexpectedly, a bunch of $ on new tires.Thanks a million!

Service writer was very nice. However aSimple oil change took over 6 hours,sorry guys not cool.

My husband and I went in not expecting to find anything. Taylor Lambert came and helped us out! He asked what we were looking for in a car and helped us find something that matched what we wanted. It was quite a bit out of our price range and he managed to get us a amazing deal! We walked out of there with a amazing experience. We had a nice salesman who didnt try and push us into something we couldnt afford just for a sale. And, we didnt spend a dime over our budget. We LOVE our new car. It is so much more than what we expected. So THANK YOU! I would definitely come here next time we need a new car. Go see Taylor!

Tristian Hunter and Ruben Yanez are amazing! Best service I’ve had in a long time. They are nice, patient and really good at what they do. Thanks to them I got a 2021 Accord and I couldn’t be happier with my purchase! If your looking for great service and wanting a car ask for Ruben or tristian! Honda welcomes everybody and I couldn’t see myself doing business with anybody else. ✌🏽

It took one major safety recall, 2 test drives, and a total of 5 hours to get us into the car we needed. But a month later I am still waiting to get a call to schedule the Honda package I had to purchase.

As soon as I pulled up for service I was promptly greeted by Arthur Cavazos, a service advisor. Went through my issues and was given options on my tires. They found one of my wheel studs were stripped and replaced in time for me to leave. My Isuzu Rodeo drives even better now, very happy!

Vickey was the one showing me the cars and I gotta say I went in there not knowing anything and also was in a big rush and she helped everything so smoothly I even got rude at one point and still had the best constumer service of u go to Honda vickey is the one y’all should go to

The staff was friendly and helpful. After previous visits with no one wearing make, everyone was properly masked up following recommended health requirements. The purchasing experience was great. They listened to what I needed and helped get me in the car of my current dreams.

Great service. Friendly, knowledgeable staff.

They did great with the oil change. The waiting area was clean and service was excellent. Arthur was great at updating me about my car.

Ruben Yanez did a great job making sure I walked out with the best deal. I was there for 6 hours and he showed incredible patience. The finance team pulled some strings for me and as a first time buyer made my experience one to remember. I know they will have my recommendation for years to come. God bless and thank you for the hospitality.

Nice folks very helpful.

Jewelz Graham is the best! And the finance guys work with you! I just got my car today, a used 2009 Chevrolet Malibu, with zero down and payments that were actually way below what I expected. Definitely recommend because the staff will do literally anything to get you into a car if you really want it!

Sales staff was great and very helpful. Only complaint is that I didnt get any receipts or paperwork from purchase of my vehicle. Never had that happen before and when I asked about it, they said it would be mailed to me and nothing in 3 months

Went in to get oil change and this is their “new oil” filter they “used” for their oil change. Thank you! For re assuring me time after time why we’d go out of town for any of our Honda needs, oh and the service manager said he watched him do it. Nice 👍🏽

The people that I met at Honda especially the ones that handled all the fine details went above & beyond. Even though it took longer than normal only because my being an OTR truck driver it cost multiple days to return to our local dealership to approve any necessary changes in the process. They didnt stop until I was 100% satisfied. I will continue to buy your automobiles & recommend this dealership to relatives, friends, & whoever lends me their ear. Gary Rogers

Best deal put of 4 different dealerships, this one was 6 hrs away from me and they helped me through the whole process. First time buying car! Definitely would recommend to anyone.

I always get excellent service at this store no matter what vehicle i bring in..

They scheduled me an appointment for the next day and then sold that car in the morning. I traveled 100 miles for nothing because no one called to tell me that the car is not in their inventory anymore. They have awful customer service. I was truly disappointed.

Great service, but I did have to wait 1 1/2 due to them not having my filters on hand. No one told me anything either. Just apologized for the wait after an hour then I waited another 30 minutes

Dont deal with this dealership! They dont do nothing except play mind games .

We were greeted very nicely. We had gone to look at a car that was advertised on the lot. We saw the car. Drove the car. Bought the car! No pressure, no problems. Very smooth experience!

Great service and they saved me money on the repairs.

Ruben Y. was a really nice to me and explained a number of things to me that were practical when buying a used vehicle. The front desk was also pleasant and took care of me quickly in regards to me speaking to a salesman.

Excellent service

Ruben and his sales manager were amazing 😉 they made buying a new car so easy and simple. Whatever we needed they handled it and we bought the car same day! Would recommend to anyone!

Staff was friendly and attentive. Service was provided in a timely manner. My wait was short while my car was being serviced.

Love this place. Everyone was so helpful. We drove off with a car today!! Thanks guys for all ur time and patience. I will definitely be going back in the future.

I thought the sales person we had at first seemed to truly care. It seems I was mistaken. The sales staff likes to move buyers along after as if they are on a conveyer belt.

Arthur took care of me and kept me informed every step of the way. very good and polite service

Severina was helpful, emailing me links to vehicles that fit my criteria since I was shopping from out of town. Went to my appointment and she was busy, but Juan refused to let me wait, insisted he help me. Insisted on test driving the car with me but refused to wear a mask. Made me very uncomfortable. He was such a car salesman stereotype, but wouldn’t answer a question I had about the car. Asked him to have the service department check it out and have Severina give me a call and never heard back. I guess since he couldn’t steal commission, I wasn’t worth helping. Got calls the next day that I had missed my appointment, so he never let anyone even know I was there. I bought a car elsewhere. Now I see their ridiculous anti-mask ads while Abilene hospitals overflow, and I’m glad I didn’t give them my money.

The car is awesome and all of the staff were courteous both before and after purchase. I bought the car after they closed on a Saturday and they were more than happy to stay until everything was done (including setting up insurance! ). Because of this, I can easily overlook the lack of a promised detail, tank of gas, and box of cookies! Lol. They fixed tire sensors after the sale that Im sure wasnt easy. The salesman told me they would (and did) but since I didnt have any of the aforementioned things in writing, they couldve easily refused or charged me. They took care of the tires so I didnt even mention the other offers. Im grateful for my new (used) car and they have a customer for life! ** update! I got the most amazing cookies in the mail! **

I had fantastic service here! Cecilia was incredibly helpful and even helped me get my new car to my home. The manager also got me set up with a great warranty so my car can get serviced all over the US.

Honda is a fine dealership with outstanding qualities George is a great guy to work with I’m so glad we bought our Honda here I’ll give them a 150 percent for treating us very fairly

Just picked up a 2016 Scion TC with around 32,000 miles. It’s a sporty and surprisingly comfy ride, definitely no argument there. So this is actually my first time financing a car and to be honest I wasn’t even looking to buy a car that day. But after doing the math of how much it would take to make my last car caught up on maintenance, I decided to just go ahead and see if I’d get approved to get this car. Severina was my salesperson. Very sweet lady and didn’t really pressure me into buying this car, which kind of surprised me. In fact this is what made buying the car so much easier because it took that mental stressor off of me so that I could make that decision on my own. If this is a new sales tactic, I like it. I’ve had it for about a week, it’s a Toyota product with a manual transmission so I can sleep sound at night knowing that I won’t have to worry about serious maintenance until after about 80,000 or 100,000 miles. Nice job on your sale, Severina! Keep showing these other guys how to make sales!! Ha

Awesome service and very timely

Everyone was friendly and helpful. The service was excellent. This is is just one of the reasons I have been a Honda owner since 1990, and why my last 5 cars have all come from the same place. Love this place!

Fast, fantastic service and George was courteous and explained everything to me prior to servicing my Honda.

Quick service. Helpful attendance. Enjoyable experience.

Be careful in the finance part of a transaction this place will add products into the purchase such as unnecessary warranties and be untruthful when questioned. The car is great. They damaged window tint taking the stickers off kept my drivers license and paperwork was not completed the same day...not completely competent. If you find yourself the victim of the warranty scam, you do have the right to cancel within 60 days its a pain in the neck I would suggest cancelling through Honda Care and the dealership both to ensure it gets done.

They were a little high on the replacement price for a new key

Always get the best service when I take my Honda Accord in for any services needed. Friendly, fast and efficient. One gentleman I always work with is fantastic, upbeat, great attitude and always willing to help. Service done 2/18/2020.

Wonderful service staff. Always fast and so kind

Had a great experience!! Vicki and Mike were awesome and I left happy with my new car!

Jules is very helpful and accommodating.I rate her service as above and beyond

Amazing and skilled team members from all departments who are also very kind and understanding for all your needs and situations. I highly recommend them for whatever you need.

Our salesman was Taylor and he did an outstanding job of helping us choose the right vehicle for our needs. His knowledge and thoroughness was exemplary. We will definitely go there first when we look to purchase another vehicle.

Very helpful in helping me choose a car and were willing to negotiate. Would buy from them again

Everyone was nice professional and pleasant. Set proper time expectations on how long it would take to service my car and they were right on with that estimate. explained everything in detail so nothing was in doubt...

I went to Honda for a regulator for my drivers window which quit working several months ago, and for an oil change. Its nice to now have a window that works!

Watch out for the ADP! Additional Dealer profit add ons. Heck yeah I am driving on to another dealership over $999.00 to $1,399.00 I thought that practice of ADP was done away with. I will never ever purchase a vehicle from these rude people. Bye

Nice dealership, great prices, friendly staff.