Older employee with a visor approached our work vehicle in the parking lot and told us home depot wants customers to park near the store and we should leave the back spaces for employees. He then pulled into the spaces in front of us before walking inside for what I assume was his shift. Enjoy your shift, bud.(We needed some stuff for our trailer that was attached and we didnt want to avoid clogging the closer spots for standard vehicles.)

Ive shopped here many many times over the years and the employees are always willing to help out anyway they can. Very courteous, patient. I will certainly shop there again. Thank you Home Depot of Alexander City, AL.

Worst Home Depot I have ever been to! I may go back to a different Home Depot but never this one. The manager is horrible. I have never been talked to that way in my life!

It was great the employees helped me find what I was needing. Great experience!

Jason bailey is great at customer service!! Loves to help and chat. Will be back for more service from him. Thank you

Wish I could give zero stars.Paid for a washer and dryer and all the hoses and connections and setup deliver for 2 weeks later. Had my wife take off work to be able to receive the washer and dryer. On the day of the delivery, the driver showed up and did not have the items so he left. 4 hours later and we still have not been told anything. So I call the store and get the run around for 2 hours trying to figure out what is going on. The home depot employee is unable to contact the delivery driver, I guess he had her blocked, so they had my wife contact him. Very unprofessional and very rude. Apparently the items did not get loaded onto the truck. Never once did we get an apology and they were not flexible to deliver the items to us. So we are getting a refund and will go see Lowes.

Clean store had everything I needed. All the employees asked i needed help finding anything. Lumber yard looked well stocked. Garden section looked very taken care of.

Clerk would not give cash back on debit card purchase, said it would take 3 to 5 business days. Im an IT professional, 38 years experience, if they can take it out immediately they can put it back immediately, Lowes and Walmart both do.

There was a greeter at the front door who ask if he could help me and he directed me to the correct aisles. I was very impressed with this store.On my way I passed 3 employees standing in the middle aisle leaning on a display of items and talking.I went on to my area of the store and spent 10 minutes looking for wood putty. I found it and moved on to the other item and aisle 24.After a few minutes of looking for rubber washers to water seal my DIY project I looked around for some help. There a female employee I found said she would send someone. I continued to look for the washers. Two other pages were announced over the speaker but no one for plumbing.I found something that would work in a kit but I only needed washers. After several minutes a gentleman came and helped another customer. When he had finished I motioned for him to come to the section of the isle where I thought the washers would be. He didnt move. I finally walked up to him and inquired if the the washers were sold separately and he said I needed to by the entire kit.I said ok and walked back by the guys leaning on the display still talking.I then went to the Self Checkout and paid.I wondered how a initial great impression went south so quickly.

Smaller Home Depot store but I always find what I need. Great staff.

Friendly knowledgeable staff. Good selection at reasonable prices.

Good selection, great stock, decent prices, helpful associates, efficient check-out

People nice didnt have what I wanted

Always have what I need but I can never get any help if needed.

It was good. Had what we needed plus. Did self checkout with little problems.

Jen helped me find everything. She was fast, friendly and knowledgeable!

Nice clean store with friendly employees that would ask, can I help you find something. Better than most HD

The 1 PVC and the fittings for it are in completely different places. I spent 20 minutes trying to find the fittings. Thats the first time I have ever seen the fittings and the pipe be in separate locations.

Normally theres good productavailability, and most of the timefairly good customer assistancefrom the employees.

Been here a million times, am a regular there. Spend hundreds of dollars there here of late though, Ive been there to get specific things they generally carry and it either not be on the shelf or not even in stock. I generally visit the electrical dept.

Fast service and good people will be back

I like to go to Home depot.but the service is not good. got to get better..

Due to the hurricane that came through Sylacauga, I made an ordered from the Alexander City store about a week ago. I spoke with Jessica multiple times. She was always very friendly, helpful, and knowledgeable. When the person came to pick it up for me, Jessica realized that I ordered the small picese of plywood. She took it upon herself to call me so I could do a refund and purchase the whole sheets that I needed. I say you have an asset in her. She proved that she went above and beyond her duties. Because of her I will be back shopping at this Alexander City store.

To many employees on their phone, and not helping customers.

Alexander City branch...the helper there name was Eddie Marbury was a great help.He and all workers displayed great customer service.....J.Pearson

Service excellent, help appreciated, and products available. Thank you.

All good,very knowledgeable employees.

Everything is too expensive! I feel like Im at charter communications the way they screw me out of money.

Beautiful flowers and very well priced, cheaper than Walmart, I love coming to home depot!!!!

Love the drive through lumber yard and you can pay outside.

#1 They dont give veterans discounts. Instead of spending $$$$+ again on lumber, pvc, concrete etc Ill drive to Lowes. This store doesnt give You veterans discount .#23 men who work there in lumber were standing there chatting..I pulled into lumber area1 asked me what I need then made no effort to help me carry it...The men working here act like you are not bring them....

Good place but they need more flowers

Great place to get tools from and things to help improve you home lovely place to go during the pandemic with everyone wearing a mask.

Only two dryers in the whole store. Wow......

It was not very pleasant. Took 30 minutes to rent a pressure washer.

Had to find sales reps. In this store. Store is very limited with what they have in garden dept. Do not like going to this store. Should have driven further to a full service Home Depot.

Very small (compared to others I have been to) Couldnt find exactly what I wanted, but the staff was very helpful, and helped me to find a replacement fix. All wee wearing masks.

Garden shop with wife picking up some late season veggies... the monsoon rains destroyed most of our others... TheDepot is awesome 👌 nicely laid out we like we it there the people are nice and friendly prices are okay 👌 quick in and out.

Prices high, service good

Good place for your work projects supplies and yard work project supplies. No complaints here with the service employees all good people, out to help you.

No parts for glaica bay commodes fluidmaster 703a5b

Nice clean home depot with friendly staff

Great shopping very nice workers

This Home Depot is one of the smallest Home Depot I have ever been in but its got pretty much anything you want very polite and helpful staff and very clean store I highly recommended

I ordered online and picked up at the store. Employees treated me like I was inconveniencing them.

Love this place

Only one register open other than self check out.

Ive previously left a positive review(see below) but was highly disappointed today as a result of poor management.1. Upon arriving, there was no way to sanitize carts as they had run out of wipes last week. Then dont just stand there, use ammonia or bleach and wipe them down with paper towels.2. The floor space in front of the checkouts is crammed with stuff, forcing clients to stand close together in a single line. Remove the stuff and allow people to spread out and stand in multiple lines.3. The card reader was broken and could not read chips, forcing clients to use the older (and easily hackable) swipe technology.Note that items 1 and 2 are health and safety issues. These should be corrected TODAY. Item 3 allows for easier identity theft. A good manager would not let any of these happen. Therefore one star for todays poor experience.While this is a small store, so it may not have the exact item you need, the people here are the friendliest and most helpful I’ve encountered at any Home Depot store anywhere.

I buy some tools there and other places

Good place to buy appliances

Store was clean and organized. Staff was very helpful in guiding me to the right area for the product I was looking for.

Friendly and informed staff!! Home Depot in Alexander City practices safe distancing!! Thank You ALL for helping to keep us all SAFE!!

Had a great sell on commercial grade garden hoses. $20.00 awesome

Friendly service and people ready to help

Bought a century wire welder . the price was really good and it welds amazing.lots of great quality products at really good prices

There was this nice fellow that was so willing to help me out.... With EVERY question I had... Thank you Jeremie M . I think it was...

Great friendly customer service

Service was excellent. The associate helping (Mr.Ricky) was more than eager to help and incredibly courteous

Great home repair, building supply selection. Parking is a breeze from one end of lot to other.

We like the sylacauga store better

I love the Home Depots knowledgeable people, great service, and made a couple of friends there as well. They always have what I need and are always ready to help load when its bigger than I can handle. And if you ever need help in gardening, ask for Sue. She knows what shes doing and has become a good friend when I just need suggestions.

Tiffany Minnifield was so helpful, patient and understanding with us. Another helper came by and helped too.

I went with my mother who is 62 yrs old to get a few boards from the lumber department. After searching we found what we were looking for and I started loading the lumber. Finally an associate approached slowly. Then he acted like helping us load the rest was a bother to him. Afterwards I walked inside for screws and while I was searching two associates passed and didnt even offer to help me find what I was looking for. This home depot has a limited inventory compared to others and on this day sorry customer assistance.

Very friendly, yet ill trained/prepared staff. Few know where to locate specific items within the store, if said items are even in stock. The main issue with this location is their lack of ability to keep their shelves stocked. Which is a mystery in itself, seeing as they are virtually overstaffed for such a small location. This store has the potential to do good business, its clearly lacking the necessary leadership to do so.

Found what I wanted got in got out.

Everything you need.

I always get great service at this store. Employees never seem annoyed by my questions, and are always courteous and helpful.

Everytime my family and i visit the store either for a emergency house part or just checking out the garden plants. We always feel welcomed and never leave unhappy.

Coffee was mud place isnt what it once was

Plumbing supplies great selection and weed eater 56 v great

Usually can get what I need

I ordered a ship to store item. It arrived on date promised. The order sytem they have was flawless.I will do this again.

When shopping for wood products, shop indoors for the best products. The team is always helpful and can cut to size.

Great customer service

Good products, better prices, great service! Friendly, courteous, professional, fast!!!

The staff was very friendly today, offering to help me find items or giving advice on products. My husband purchased quite a few 2x4s. As my husband and I were loading them into the van, Tederick was collecting shopping carts. He ran across the parking lot to help us finish loading! What a great employee!!

Most of the time their staff is friendly and helpful.

I needed a repair flange for my toilet. I found what I needed, but I needed to attach it to my existing flange. Of course, in any water-related situation, you want to use a fastener to will be rust. I didnt want fine threaded screws, and I had a hard time locating a countersunk #14 screw in stainless steel or brass.Enter Allen/Alan. Older man with glasses and shorts, he was the closest person I could find to help me find my screws. He was, quite possibly, the rudest man Ive ever encountered I any store.He stormed over to the screws, and happy looked through the offered inventory. After telling me that I should contact the screw manufacturer and tell them that theyre wrong because I disagreed with him on the matter of #14 being the same size as 1/4, he left the area.As a person with years of customer service under my belt, I cant see me giving this Home Depot any higher of a score until something is done with this guy. Absolutely disrespectful.

I guess I just went in on the wrong day. Both women working on the floor were rude and seemed liked they could care less of what I was asking for. Maybe if the staff there could be a a little nicer then people like me wouldnt have to write bad reviews.

This a nice store with helpful people.

The associates were very helpful and pleasant!

Customers without masks. Staff should be dealing with this.

Great store

Small store, not much inventory and variety, but very friendly staff

Though I was shopping for something quite different than Im used to...more than one associate offered their assistance. Then, the cashier helped me save $25.00, by opening a Home Depot account. I was quite impressed with my very first visit, and will definately go back soon for mini-blinds.

Has anything you can be looking for

I found exactly what I needed! Home Depot is so organized! They have started bringing out the black Friday deals! I am super excited!

Took a very small piece of my sheetrock to get my color matched and they matched it perfectly! I am very pleased with the customer service at our location.

Had to load my own blocks

Found everything I was looking for. Very helpful staff. Store was clean. One of the nicest bathroom Ive ever been in makes you want to go home and remodel yours.

Staff was super helpful. Gave me valuable insight on a project I was working on.

Good place to shop. Always plenty of choices

Very good people there. Very helpful. They have everything you need for your home. Prices are high but so is quality.

Everyone was very helpful. So nice we are shopping at this home depot anytime we need something.

A good place to shop for all your home needs and a few other things I go there pretty rugger and rarely I have a problem and if you cant find it theres always someone around to help

Great customer service but store does need to be bigger and offer more . This area could support a regular size home Depot instead of a satellite store . The staff here is awesome and go out of the way to help

Usually has what I am needing but not today. Looking for vinyl gutter so had to go to Lowes in Auburn.

Great Hardware store.

Nice store for Home Depot, just not helpful employees.

Nice place. No one offered help. Didnt find the selection was as good as I hoped. Cashier was friendly.