VERY helpfulFriendly and very well informedCOVID safe!Ben the manager is very knowledgeable, professional and filled with many great suggestions. I made an appointment online prior to arrival and when I arrived he was waiting and ready to help with a fairly complex transaction. Thank you Ben!

Helpful! Knowledgeable! Efficient!I would drive out of my way to this store for service again because Richard knew exactly what to do and found me a perfect plan and didn’t try to sell me on things I do not need like other sales people have in the past. With COVID restrictions, I worked one on one with no other customers in the store. Loved that! He was fantastic and quick!

I want to give Richard a five star rating. He helped both my wife and I great service. Give him a raise or bonus.Gene D.

The service rep was incredible! After having a horrible experience dealing with Apple, I was so appreciative of his attention, knowledge and ability to resolve my issue. Highly recommend!

I just bought a new phone from the ATT store in Amesbury. MA. There was no wait and Richard had ample time and expertise to direct md towards a new Samsung phone which was very inexpensive because there was a promotion for the phone. Richard showed me many features of my phone so when I left the store I was ready to use it immediately. He could not have been more helpful and patient.

I wish I could give MORE stars! The staff at AT&T Amesbury went above and beyond to help me. I had quite an involved ongoing issue that Richard and Sarah were instrumental in solving while tending to other customers and phone calls. THANK YOU! Honestly, the staff couldnt not have been more helpful and supportive . Problem Solved!Customer Service is back!

Richard was amazing to work with! I went in looking at the Galaxy 9, and with a quick review of my account, he figured out I could pay less per month AND get the brand new Note 9 for roughly the same monthly amount I was paying. He was polite and knowledgeable, extremely helpful, and I cant wait to use my new phone!

Richard was so helpful in getting me my new phone! He also helped my husband get his “upgraded” flip phone. Great service I drove an extra 10 minutes to go here.

Sarah was super helpful and kind and Rich was very personal. I would recommend anyone to go there!

Service was outstanding. Will definitely use this store going forward. Richard was extremely helpful!

Stopped by AT&T today in Amesbury. Was helped by store manager Richard Crowell. Very knowledgeable,helpful and patient. Would highly recommend checking the store out.

Personell is always friendly and extremely helpful.

The staff was very helpful when I was looking to switch my plan and helped me find the best deal that was within my budget!

Very helpful couldnt have been nicer, Helped with new phone, set up and explained everything to a tee. Also helped with screen protector after sale.

Thank you all for the reviews! I took my hard-earned money and time elsewhere! I had a super experience at another location. I have heard nothing good about this Amesbury location. Its such a shame, because its convenient. But, I would rather drive extra miles for customer service and knowledge.

Painful buying experience. Bought a wireless headset for cash. Sales lady insisted she needed my contact info to ring up cash transaction. I did not see why that was necessary. Gave it to her. Very long check out process. Wireless headset broke. I called asking for a copy of the receipt and I am not in the system. Worst of all worlds. Poor customer experience all around! Will stick with Verizon!

I would like to express my immense gratitude for this AT&T branch, where I have purchased two IPhones, and a case.Richard C. has been unfailingly courteous, PATIENT and helpful in helping me set up both of them.I am 79, not at all tech savvy, and your center, along with his intelligence and expertise, has made a great difference in my life. There is no question he cannot answer andEXPLAIN, clearly. As an income challenged person, your $42.50 a month prepaid service has allowed me to stay in touch with friends and family, to photograph them, send and receive photos, and hear about events and meetings I wish to attend, to mention a few. Oh and YouTubing Trevor Noah, Stephen Colbert, and poets whose work I want to hear.My heartfelt thanks,Ann McCrea

Richard was extremely helpful and efficient. I would highly recommend both your Amesbury phone store and Richard.

I recently stopped by the Amesbury store and immediately noticed a difference right from the street.The windows were decorated and to my delight they continued inside the store. It looks beautiful, clean and well organized.The new manager was polite and very informative. His knowledge of the products plans etc was very helpful and appreciated.If you haven’t gone in the new improved store I suggest you do. Professional, personal curtious service.I look forward to going in again with the new manager Richard Crowell.Check it out everyone ! You’re not just another customer in this store you matterThe

New knowledgeable manager with 5 years experience with At&t took over the location ready to serve the Amesbury community.

Although they were having trouble processing a credit card, Christian was very knowledgeable, personable, and did his job well. Would recommend doing business here.

Lazy staff with no knowledge of AT&T policy and procedure. Thankfully customer service at the call center was able to sort my situation out for me. Do your business at a different location or online and save yourself some aggravation.

The store in Amesbury is the best AT&T store Ive been to.

Great n helpful help.

Richard is a true professional! Best customer service ever.

Awful, Just awful customer service! The training of the staff is terrible, the level of product knowledge is extremely low, ability or willingness to handle issues is non existent. I wanted to buy from a local store for the customer service but i clearly made a HUGE mistake purchasing from the Amesbury AT&T store. Buyer beware

Richard, the store manager, wasincredible. Very generous with his time and extremely expediant fixing my issues.

Richard Crowell was extremely helpful and patient

Great experience at the store. The new staff working there were very knowledgeable and helpful.

The staff here is great

Excellent customer service

Very very rude/ unprofessional customer service....the guy with the ear percings seems like he wants to punch u in the face while talking to you...I can never go back there.

No idea what customer service is. No idea what theyre doing. Go somewhere else.