Great experience with their service department! I tried to install a part myself but couldnt figure it out. I brought the part and the bike back to the shop and they installed it for no charge! They also fixed a problem with the brake cable which was a safety issue. Thanks for your service and care!!

The young man that waited on me was very very nice and very knowledgeable to tell me all about the different bikes.

Leanne knows bikes! My first experience with a bike shop owner who has more Ragbrais notched (37) than I do (35)! She competently guided me through my first e-bike purchase and made sure it was a flawless experience. Thanks, Leanne!

Amazing experience. Knowledgeable staff. I took my son into the shop to get him a bike. They are a huge help guiding the purchasing decision, fitting, and explaining store rules. Will definitely return.

So helpful! Had my daughters bike repaired so quick! Am very grateful!

Had them look over my bike for the first time a few days ago. The mechanic talked over issues he found and really knew his stuff. They didn’t try to upsell me anything and the work they did made my bike feel brand new again. Would recommend and will be returning for future service.

They made renting bicycles very easy

Lots of hight end stuff. Very helpful staff

When I moved to Altoona about a year ago I needed a bike shop to take care of me and my bike. The spring of 2019 was on us so it close to tune up time. But I own a Trek and there was no Trek shop in Altoona but there is one in Ankeny-- Bike Country. My biking days were saved.First visit: figure out why the computer and sensor werent talking to one another. Small problem but heres the thing that convinced me I made the right choice. I was greeted by Sean, one of the mechanics at Bike Country. I explained my problem. Have you changed batteries? Two days ago. Sean got another battery, installed it in the computer and five minutes later had the system working and calibrated.I was not so impressed with the solution to the problem-- it was going to be batteries (five bucks) or a new system (at least 80 bucks or more) but it was the fact that my small problem got a lot of attention. I like that.I also met Gordan and LeAnn (sorry if I didnt get that right LeAnn) who asked me questions and showed me around a bit. Bottom line: I was very impressed with the people. I was not a big spender-- this time but they treated me like I was.I was also impressed with the store front part of Bike Country. Everything you might need to enjoy the biking experience. I sensed these people are as passionate about biking as the people who walk in, and I sensed they would and will take great care of their clients.It is comforting to me to know that I have a place to take my pride and joy and know that WE will be taken care of.

Great shop! I buy all my bikes from here for the last 15 years.

Top Notch Service, Quality Work and a Very Friendly Environment. Hands down one of the best bike shop experiences I have ever had. Gordon the gentleman that owns the establishment was more than professional, and I greatly appreciate his professionalism. Overall was above and beyond standards! I loved the customer service it was very good and the people were very nice. I will sure use Bike Country again and I will recommend to friend and families and to the others. Thank you

Bike Country is a great bike shop in Ankeny, Iowa! The staff is friendly and knowledgeable about products they sell and bike repair/maintenance. They have a lot of good stuff in stock and usually a quick turn around time in the shop. Id highly recommend!

Employees couldnt even say hello when I walked in. Non negotiable.

Stopped in without notice while on a cross country trip bicycling trails. Had a bent rear rim and Gordon used his super powers to fix it in no time at all!! Can’t thank you enough for going that extra mile👍 So appreciate great businesses like Bike Country!!

Ive used Bike Country several times. One of my favorite things the convenient location. Im very happy to see a bike shop in Ankeny. Im not a big fan of driving, so anything that saves me a trip downtown Des Moines is a blessing. Being that this is a small shop, I love supporting it.From my experience, small businesses are totally awesome. Each time I have gone in to Bike Country, I have been able to talk shop with an employee. I love biking, but Im not very knowledgeable as to the details. The staff there knows multitudes about bikes. They seem to know the ins and outs of every single item they sell and they are happy to talk to you about it. No hard sell either! Granted, they want anyone who comes in to walk out having made a purchase, but they wont force it on you either!I will say that occasionally, they may push a few things on you that you probably dont need, but its probably more out of passion than anything. The last time I was in I had a staff member look at my bike and he suggested that I by a whole new gear set/assembly rather than just simply replace the chain (which is what I came in for). While it may have been a good suggestion, it was not for me.As someone in the middle (more of a novice) for biking, some of the pricing seems a little on the high side. Installation can be pricey. When they changed my tires and grip tape it felt like time they spent on it was not proportional to the cost. The tires were great, but I would have liked to have seen a little more care go into putting the grip tape on (Its still pretty good). Lots of products on the shelves are full retail or marked up. However, I urge anyone who is reading this to remember one thing; Bike Country is a small local store competing with huge big box chain stores and online services. Im willing to pay more simply for the convenience, knowledge and service I get at Bike Country.One more quick thing. After shopping around at other local bike shops, I will say that Bike Countys full bike tune-up package is very competitively priced and Im excited to try it out. It looks like an excellent value. I hope to update my review following my tune up with them. So far, excellent store and awesome staff. You just dont get the same friendliness and compassion for trade many places any more.

Excellent business owner, took the time to fix my brothers bike rim without charging when visiting out of state! Will definitely go back!

Nice folks. I was able to purchase a used ICE trike at a great price.

While vacationing a few days at Jester Park and planning to do some family biking, I discovered that my front derailer was rubbing the chain and not shifting. The staff at Bike Country answered my phone call (another nearby bike shop didn’t), immediately repaired the issue, and got me back on the road biking and vacationing with my family. The staff and service were above and beyond excellence!! Thank You Bike Country!!!!!!!!!!!

Great place to get your bike worked on or repaired!

Super helpful and friendly

I have been in Bike Country several times.A few times was a quick fix and they did not charge me anything.Very friendly staff and very knowledgeable.

Ive bought bikes at most of the stores around Central Iowa. Ive gone into the other stores and been ignored or treated indifferently. The guys at Bike Country took the time to let me ride several bikes, fit me, and made sure I was going to be pleased. I bought a Felt V85 and this is a great value, comfortable ride, and I will be back for anything bike related. Well done BC!

This place is the definition of customer service. They will tell you if something isnt with doing, they dont charge an arm and a leg and they arent always trying to sell you a new bike or new parts.Ive purchased a bike there and have had a couple worked on there. I highly recommend them!

I spent a lot of time looking for the right dealer for my next full carbon road bike purchase. After much research and test riding I found Gordon(owner) and Kyle to be extremely helpful and knowledgeable with my first purchase from Bike Country. I even chatted with Gordon for a couple of hours going over any questions I had and really narrowing my choices down to what fit best for ME! I will continue to give them my business and I wish them the best and continued growth but I hope they keep the small local bicycle shop feel too.

It is a complete one stop bicycle shop. Has all the bikes, accessories and a mechanics shop. All are second to none.

This is a great cycling store. Long term staff means they are knowledgeable in their craft! Bike Country sells quality products. You can even rent bikes..

Good

Recently my wife and I have fallen in love with bicycling all over again! All we had in our garage was a couple of 27 year old Schwinns I took them in to Bike Country to have them tuned up and they did an excellent job. The staff was very friendly and helpful. They helped answer all my questions.

They didnt have what we needed because of Ragbrai, but were very kind and sent us to a competitor... Nice to see businesses working together!

I have taken my mountain bike and my kids bikes here for repairs and have always been pleased. Yesterday I bought a pre-owned road bike on Craigs List and I am totally new to road bikes. Bike Country helped me for 2.5 hours with everything from selecting shoes, clipping in/out of the pedals, the differences between types of padded shorts, and even safety education. I am so happy to have found a home for all of my familys bike needs. I highly recommend Bike Country because their customer service is unmatched by any other bike shops in the area.

Very helpful and answered all my questions

Great store with helpful and professional staff!

Pulled off a miracle and repaired the free wheeler and supplied 2 new tires for a 12 speed golden oldie.

This place is the CATS MEOW! Bough a Sunseeker Tadpole and had Gordon and his experts put on an electric assist .....everything was perfect! My girlfriend and I have so much fun riding trails, and hills are no longer a problem. And by the way......we are almost seventy years old!

Went in with my husband so he could get new pedals. First sales guy told my husband that all the pedals were basically the same with the same post size, and talked over me every time I tried to show my husband a platform style pedal.When we were checking out, we compaired the pedal the first guy chose for him to the one we brought with us, and sure enough, the post was the wrong size. After talking WITH the other guy (who was trying to ring us up) he suggested the pedals I was trying to show Robert in the first place. 🤦🏻‍♀️Second guy was nice and helpful. I feel sorry for whoever has the first one help them though. Especially if they are a woman.

Bike Country has always been my go to shop for new bikes and accessories. I trust their expertise with all of my service needs and really appreciate the time that they are always willing to put into answering all of my questions. They also have a great selection in stock, and are always willing to make special orders if what I am looking for is not in the store....Love This Place!!

Very friendly staff- didnt crowd and knew their stuff. Good selection of everything bicycle related. Prices are decent, so dont go to Amazon, just come here!

Owners and staff pay attention to the needs of customers. They also have the latest products and gear.

Knowledgeable, friendly staff. Great selection of merchandise. I love this store.

Although I had to pay 20 to have a tube replaced they were cool and stored my bike for a long time

Was quoted a price to fix a spoke and ended up paying $39 to fix a single spoke! Also said they could set up my tire tubeless and then get a call saying they cant. Did not even clean my wheel. .Knowing this i wouldve changed the spoke myself, doing what i can to support a local bike shop but this is pushing it, thats why a lot of people are buying online now and doing their own repairs.

Extremely helpful in informing me about the E-Bikes in stock.

Do yourself a favor, go to Bike World (Des Moines) or Bikes to You (Grinnell).Both of those places know what they are doing, are happy to assist, then fit all purchases to your biking position.Last time I walked in this place, only Customer that I could see. Browsed for 10 minutes or so, then had to ask Laptop Boy if could tear himself away to answer a few questions about Saddles.Saddles? There right there....without taking his eyes of Laptop.Think he knows he is a living, breathing Millennium Caricature?Been buying stuff there since early 1990s, no more.

Great service!!

Top notch operation!

They have done work on a few of my bikes. Im very satisfied with their work and would highly recommend them to anyone looking to have work done on their bike.

Helpful staff. Nice selection of Trek bikes. They can fix them the way you want them.

Excellent service. Able to rent bikes, get instruction on using bikes and got local directions for trails all at this shop.

Stopped by to browse and ended up with a bike. Most of the staff was very knowledgeable and helpful. Was able to test ride a few different options

Very knowledgeable and did the work quickly

Top rated bike shop in Ankeny. Always helpful and friendly service.

Today, we had a slight bicycle brake emergency. I called to check on the availability of a technician and they told me to bring it in. I gave them a description of the problem and they estimated the time it would take. They were right on and we were out and repaired in 10 minutes. We also got additional supplies and got the guidance to select the right products for what we needed. The team not only did the work but shared some tips on making us more succesful doing some of the work at home.

Friendly quick service!

Great sales and service!

Helpful,knowledgeable staff

The bike selection was great. The lady that sold me the bike on the other hand just kept trying to up-sale me on accessories that i did not need

Great prices on pre owned bikes and very helpful.

The staff here are excellent and will work with you

Knowledge, helpful, caring about the bike community.

Getting ready for Ragbrai, a family member emailed to say he didnt have room for my recumbent. I have another bike but it wasnt road ready. I called a day before Ragbrai to see if they could do a tune up and he accepted the challenge. He fixed my handle bars and my derailer at a reasonable cost and I had no problems on Ragbrai this year. Kudos! Thanks for the great, cheerful service!

I disagree with the poor reviews of Bike Country because I had an absolutely WONDERFUL experience there!!!!I have worked retail and Im sorry, but when its time to go, its time to go. If I owned the store, I might stay and sell a bike...maybe the guy had somewhere to go. If you stay open for one person, then more people come in. Also, if the store is that busy, sometimes its hard to acknowledge others who have walked in. Especially if you are paying attention to the customer you are with and think someone else may have greeted them.Anyway, I went into Bike Country today because I have been having a VERY hard time finding a bike shop who was willing to work with me and the issues I had been having riding my bike. I had been having pain while riding in a sensitive area. I assumed that any bike shop would have been able to help me, but 3 major bike shops in Des Moines dismissed me and 2 of them were flat out rude. Yeah, I get it..I am a girl and my seat is pointing in directions it shouldnt be, but you would think that the bike shops would be PROFESSIONAL and help me out. It seems that they were quick to judge me as not a serious rider and since I dont have boy parts, they had no desire to help me. I swear to God, that is how I felt!!!I was greeted immediately once I walked into Bike Country. All of the sales people were with other customers and I patiently waited until Leanne (hope Im spelling that right) was available. I told her my issues and she was completely understanding and knew exactly what I needed to fix my problem.The seat I was told to buy originally was too big and made for a man.I bought that after the seat that came with my bike hurt me too much so I was just told to get a new one. It was like 140.00! She showed me how the seat was causing pressure points and pain while I rode and put me into a very reasonably priced WOMENS seat that fits me perfectly. They have a tool there that actually measures the distance between your sit bones and that determines the size of your seat. I couldnt believe how EASY it was to do that!!! Not ONE place in Des Moines offered to measure me. Such a SIMPLE TOOL!!!Once we got the seat on, she had me go outside and ride around in the parking lot so she could see how I rode and also so I could tell her how it felt. The first loop around the lot, I felt a bit of pressure. She made one tiny adjustment and then it felt great! She also gave me some great tips and even showed me how to adjust my seat myself.I had nothing but a fantastic experience with her and the store and I will be going back there for all of my biking needs. All of the workers in there were very professional and courteous. The store was very clean and kept up nice and I think the merchandise was very reasonably priced. Even the bike shorts. Most stores they are 60 + with the nice ones being over 100. I noticed their nice ones start around 45.I hope my review goes a long way with potential buyers. I am not a recreational rider, I take my riding seriously and have spent thousands of dollars on my bike and equipment. With the help of Bike Country, I can take my riding to the next level without suffering with terrible pain!!! I think they are more than capable of helping any rider at any level. Go check em out! :-) (Especially if you are a woman, go there and ask for Leanne, she is fantastic and understands our bodies!)

They treat you like royalty.

I have gone there for years!!

Knowledgeable employees, quality products, and good service.

Friendly staff. Great clothing selection

Good friendly service

Helpful. And knowledgeable.

Courteous, respectful and professional people

Good Place

Great service

Great place!!!