Our driver Justin is amazing. We are his first stop and he knows sometimes I’m sleeping. If I forget to put out bottles he will knock. He’s also texted me if he has any questions on products I need. He’s seriously awesome.Also carries into the house when I request.Delivery is always on time - same day. Love the call and email reminder if I need to change order when it’s close to delivery.Love the new products that are stocked. Will add sparkling water in summer for spritzers and coffee when I need.

Good service and flexible when needed.Love the bottom feeder pump water cooler. No more lifting a full bottle up and in. Just slide into the bottom and drop in pump hose.Very satisfied.

Honestly horrible. Dont purchase this service.I signed up for 5 water bottles a month and selected monthly delivery.Then the switched my account to every 2 weeks and charged me 148 dollars on my second month.On the second delivery they charged me for 10 water bottles even though they had only given me 5 in total.I called in which took 2 hours on hold for the first rep to tell me he couldnt do anything.The second rep told me she credited the account 78 dollars and set me back up for 5 bottle every month. And my bill will be 50 going forwardThen on the date of that delivery I get charged over a 105 dollars and the bring 8 bottles andNow they want send me 12 bottles Next monthWhat is going on?About to cancel. This is terrible.

We love the Mountain Spring water that Hinckley offers and the great service we receive from Adam, our delivery person. And the couple times I have called for assistance, the staff are very helpful. The whole experience is consistently excellent.

We have been using Hinckley over 3 years and never had an issue. Our delivery man is alwaysprompt and with a smile. Many options to choose from.

Very satisfied with product and ease of changing amounts of water that is delivered. Huge plus is our route representative is extremely reliable! Highly recommended!

The staffs are great very satisfied costumer here!

I am very satisfied with my services. My deliveries are always on time and accurate. I have always experienced good service.

My delivery is always on time and its easy to get in touch with my driver in case I need to change something.

My delivery person - Jose - is the most reliable, friendly and dependable guy ever!

Deliveries are always made on time. I love that they upgraded to the App where I can update my order, check the status of my order, and see what new products are available. I am willing to pay to not have to bring the multiple 5 gallon water jugs up to the second floor and my case of flavored water. When I had a problem with my water cooler, it was immediately fixed and then replaced with a brand new water cooler after the initial fix didn’t last. Great company, great water, great customer service, and most of all best delivery guy! Wish I could get his name!

Always great service.

Their service is always amazing, we have been with them for so many years.

Professional and courteous delivery driver, always on time. Always with a smile, and even with the pandemic running our lives. He delivers with pazaz, and so thankful they are still able to bring my family and I, the water we absolutely know, is not only clean and tasteful, but a staple in our daily lives.

Ive been a customer since 2005 the customer service for the state office was great and now I have home service my delivery person is the nicest guy always brings the bottles inside the door and the water is great also.

Horrible service. I want to make a change to my order, and have been on hold for 25 minutes!!

I live on the 2nd floor and it’s nice to know I don’t have to carry a 5 gallon jug up the stairs. Delivery person, Adam, is friendly, helpful, informative and responsible. I’m so glad I have this water service.

Great delivery driver, always on delivers on time, even with the pandemic. He places the jugs in the same place that I leave the empties, which is great to me. The water and service are #1.

The water is crisp, clean and cold. Its delivered right on time. Great to work with. A smart investment to always have fresh water 24/7. I wish all my vendors were as reliable as Hinkley! Highly Recommend!

We have been a customer for about 3 years and love the water and the service ! They are always there on the scheduled delivery days. If they dont have what we ordered, the delivery person is always in communication to let us know and then brings it the very next day.

Great service! Great product! Great price! Love the Hinckley experience, all around.

If you like home delivery of water, choose Hinckley water!

Great affordable water delivered to your door . It’s something I should of done a long time ago

I have had water service thru Hinckley for several years to my business. They send an email for invoice, and recently, their emails was in my junk email so I was two months behind. I noticed that I was running out of water, and I checked for unpaid invoices which was paid. After two weeks, I dont receive the delivery so I contacted Hinckley which I was informed that once its paid, it must be updated in their system which was not done! I asked if delivery can be made soon as possible, and their answer was next delivery is 3 weeks and could not speed it up for accounts that got delinquent! Unbelievable! They charge for energy surcharge when gasoline prices are all time low. They charge for extra bottles that were never given me.

New Family Dental has been working with Hinckley for over 3 years and will definitely continue business with them. Delivery guy is great!

Very Satisfied with our service, excellent team!

I have been a home customer for 6 years. Yes, sometimes there has been delivery mistakes BUT Hinckley always fixes the problem immediately. I buy spring water. Water always tastes great!

Every single delivery came on the wrong day, with the wrong quantity of water. Overcharged on every bill. If you call in for support, expect to sink an entire night into the customer service dance of them telling you that everything is fixed, just to see every single issue repeated the following month. I have never experienced a service this bad. Its so bad Im honestly shocked its legal.

Ive been a customer for years, great service they work with you and the delivery person is always friendly, respectful and responsive. Very good people.

I dont have to worry about water shortage and search the stores with DS water home delivery service.

Ive been a customer for years, always had great service and the delivery people Ive had were friendly and responsive.

Best service and sales team. Thanks

This has to be 1 of the worst businesses in the Chicagoland area...my business has been waiting for a water delivery for over 2 weeks. The branch manager will not return my call and customer service is steadily giving me the run around. I wouldn’t recommend this company to my worst enemy.

I wanted say the services suck because they attempted to get me water 3 times and it never camePatrick z

Great service

I stopped my subscription because they would mess up my orders. Regardless of that, they kept charging my account. I didnt know about it until several months later I received a letter from a collection agency saying that I owe Hinckley Springs money and that they gave it to collectors.Terrible business. I wish someone has the time and money to sue them.

Hinkley Springs/DS services are the only provider for mountain valley spring water home delivery service. I have been trying to get the system set up and the driver for Chicago has been unable to make arrangements. When asked if he would be able to give the type of customer service I’m paying for, he flat out said no. He said he wouldn’t be following a set delivery schedule, id have to call every time. Asked for supervisor and his response was that the supervisor probably wouldn’t call me back either because he also is making deliveries. I hope DS services and Hinkley Springs gets their act together or they will be losing a lot of business.