Just went to get my friends bike inspected, staff was very polite and professional.

Needed a new set of tires while on the road. They were able to squeeze me in the service schedule and get me right back to riding. Thanks guys!

Parts sales person was one of the rudest employees Ive ever met. Dont come here if you want to be treated with basic decency.Edit: the general manager called and apologized, which actually Meant a lot to me as they are taking action on their behalf to satisfy the customer. Will have to go again and give them another chance.

Excellent service! From sales, parts to actually servicing your vehicle. This place is great! They will do what it takes to find the right bike for you! And keep it running great if you cant maintain it yourself! 👌

Awesome staff John the sales manager and Jairo are always able to get the right deal done for you!!

I got really great service and Ive become very friendly with the staff because thats how they are. I even got a complimentary bike wash and the did it better than I do. VERY HAPPY

I had a pleasant experience purchasing my new motorcycle from GBM. The salesman Kit is very knowledgeable and patient to me. He helped me pick out a bike that is my good fit. In addition, everyone who works there is quite welcoming.Josh from the Parts and Gears department is very knowledgeable. He went above and beyond to assist me find a helmet that fit my head.Overall, it has been a very good experience there!!!

My bike was only there for a carb clean, and front tire replacement they had the bike for over three weeks and never called me to come pick it up. Upon arrival I noticed that they tried to overcharge me on the bill. The worst part is they drop my bike, and didn’t own up to it!

There is a very decent range of motorcycles here. And fans of different brands will definitely give preference to one of the copies.

My dad reached out to this shop because they had the exact bike he wanted. He went back and forth with their sales guy with some questions and then reached out in the morning when we came up to look at it. At no time did they say the bike was sold and no longer available. We drive all the way up here from Carver for nothing. I would avoid.

Purchased in 2015 with 4300 original miles and in showroom condition. I love GBF and there team will search for exactly what your looking for within your budget. “Personally would never shop anywhere else!”

I brought tires to be mounted on rims for a R1200GS to a BMW dealer in Brockton and paid almost as much as the tires cost. Third or fourth set done now at GBM plus other work. Great customer relations. Done perfectly including high end custom rims. Not a scratch. Fraction of the Brockon price and great showroom while you wait. Super good service. Call Aaron in Service.

Tall guy over at inspections didnt catch his name,but took the time to explain every little thing in detail on what to look for down the road. Would highly recommend, been going here for 10 plus years. Hands down the best service.

Just got back from having my Honda Magna 750 serviced at Greater Boston Motorsports in Arlington. The Service Manager James Jimmy Culhane was top notch. Jimmy and his team delivered for me - got my machine back to me on time and on budget. Professional, courteous service at a fair price. Thank you....

Second time I couldnt buy a bike here. First time in 2020 they gave me way overpriced quote. Now I cant even get adequate answer for 3 days straight. Sorry, guys. There are better dealers nearby.

No. Simply, no.Act like they were happy for a new customer- noPatient or friendly - noKnow how to properly wear, or wear at all, a mask - noThe service guy felt it necessary to tell me the difference between the clutch lever and the brake lever... thanks. Very helpful after 20 years on a motorcycle.And i found that my right caliper banjo fitting is leaking. Me to service tech “ can one of your guys fix this?”Service tech “ at 3pm?” ( sarcastic tone )So great solidarity there... let me drive home with a potentially leaky brake.

Great mechanics and tons of bikes. Drooling over the BMW rides...

I typically get my moto inspected here. Pull up to the new parking area in the expansion lot, go on in with your registration and mileage ready and your $15 on a CC only (no cash accepted due to COVID, Im assuming).Inspection was quick, and thank god they didnt try to strong-arm me into any repairs unlike some other dealerships in the area. They did point out the one thing to keep my eye on (rear brake pads were down to about 20%) and made a few suggestions to get my TPMS sensor replaced (different make than they service).All in all, a good experience for a simple state inspection.

GBM always is a pleasure to work with. Excellent quality, knows their stuff, prompt and polite service, and easy to do business with. What more could you ask for?

The sales person was helpful and detailed. Made my purchase very smooth and easy

By far the best dealership/ buying experience Ive ever had . Amazing people and great service! I will definitely be Sending people there. Thank you to everyone that worked with me !

In and out super fast after getting my inspection sticker. Great guys as always!

They go above and beyond for customer satisfaction

Will never return, the people here are incompetent

Got some tires had a great experience with the service staff.

I recently bought my first bike here (a Kawasaki ninja 400) and I was incredibly satisfied. When I walked first walked in, I was kindly greeted by one of the salesmen named Brice who was very knowledgeable without being over bearing which was super nice since I usually cant stand people who are clearly trying to sell you something. Brice however just talked to you like a real person and that really sold me. Josh in the retail department was hilarious and made waiting for them to prep my bike super enjoyable. Brian in the Finance department worked super hard to make sure that everything with the money aspect went through cleanly and smoothly. All in all a super positive experience and I would highly recommend this dealership for any motorsports needs.Tldr; Bought my first bike here. Super nice staff. Smooth buying process. Would recommend. Shout out to Brice Guillaume for being the man.

Friendly people took care of what I needed quickly.

GBM is part of the monopoly of motorcycle businesses that are spotted around Massachusetts. This place underwent a very nice touch up and upgrade awhile ago. The staff is always very helpful and knowledgeable. Parts, service and finance all in one site. I got both of my bikes serviced and inspected there. Great for general stuff but if you have speciality issues you should really seek out your brand specific solutions. GBM is pretty up there with their $120 an hour labour rate. Do your homework and search everything before you go.

Havent ridden in 20 years and bought a 92 Vmax right out of a museum (for real). My old shop is no longer open and heard about GBM in Arlington from another Vmax owner while getting my sticker in Malden. So glad I did. Needed it serviced a few months later and met Jimmy at GBM. He completely took care of my bike at price much cheaper than I expected. It now runs like brand new. Thanks Jimmy I hear their sales department is very good too, but if you need work done to your bike....this is only place I would ever go to.

Great people and great service here. Very knowledgeable and friendly.

Service department personnel were friendly and attentive and were able to schedule my service appointment for only a few days days later. I was told over the phone, several days prior, that appointments were 3 weeks out so I was pleasantly surprised by the quick scheduling.Being new to the area, I also will need an inspection for registration which is a short turn mandate by the state. The Service folks assured me theyd take care of me inside of that 7 day requirement. I was greatly appreciative of that as well.

Well behave staff. Specially using their service of motorcycle state inspection.

After some initial communication difficulties, things are looking better.

These guys are great! I worked with these guys to perform a PPI on a motorcycle I was buying and they made everything easy and painless! I highly recommend these guys for parts/service/accessories.Be warned! Parking nearby can be a bit tight!

Best experience with handling my revving heart needs

Only place I take my bike these guys are the best excellent customer service very knowledgeable always willing to help and answer questions prices are right onNever good when the bike needs to go in but these guys make it a little easier and painlessHighly recommend

Cant get anyone to return a phone call! Its hard trying to support local businesses during COVID when they dont seem to cant to be supported.Response to owner: I wish you returned my phone calls as promptly as you replied to my review. Too late; I had no choice but to take my business elsewhere. I use my bike as primary transportation in the summer.

Great place to come to for any of your motorcycle needs. Rachael is awesome and will give you her honest opinion and feedback. It did take a little longer than expected to get my baby back, but it was so worth the wait. Alec the mechanic and body guy is amazing also. The bike runs and sounds better than before. A big shout out to Rachael and Alec for getting my baby right!

As a new rider I had very little experience purchasing a bike, however the sale team worked very closely with me to find the best bike for my needs. It goes a very long way to have a team that is looking out for you & low pressure, I would highly recommend.

Great experience with GBM, buying process was very easy and staff was extremely helpful, would highly recommend them for you motorsport needs.

Buy your motorcycle here but dont take my word for it come see for yourself!

I have always found the service department at GBM to be experts at what they do, excellent at following through and extremely efficient at getting work done in a timely manner. All questions are answered quickly and Rachael is truly extraordinary and she makes that place hum and makes things happen when time constraints, parts shipments etc.. are an issue. I highly recommend buying and having your bike serviced at GMB.

A couple of weeks ago I was on a roadtrip and my bike left me stranded. Seemed like it was electronics but I was not sure. I called up to the dealership and Big Bob was very accommodating. He helped me arrange transportation for my bike to the dealership. Even though it was a quick fix, Alec Devito and Bob started working on my bike on a Saturday,to help me get back on the road as soon as possible. Really appreciate the effort they make at BGM for travelers!

Great service every time. If you have a BMW motorcycle the have the right tech for you. Alex is great. And Rachael just adds to great service

I recently traded my ninja 250 for a 2019 ninja 450 abs. Brian was amazing at getting me onto my new bike in a matter of days. It wasnt him that was pushy on selling like most sales people it was me that was eager to get this bike. He was so patient. I absolutely love my bike. I also really liked how courteous and helpful the staff was at GBM even the finance guy. Funny and awesome! Couldnt ask for a better place to buy a bike. Would definitely recommend this place.

The team is very professional and friendly. Explained everything they did to my bike. Was very happy with the service at GBM!

Excellent service here. Never feel like Im getting the run-around. Straightforward and honest about required service and pricing. Would absolutely recommend to a friend.

A great location for all your motorcycle needs. They have a large and varied selection of motorcycles, friendly and knowledgeable staff, a full line of accessories, and they are expanding for a new service center. Highly recommend!

Always treated well

Talk to BK for your next motorcycle.

Buying a bike from GBM was an easy experience and the whole dealership is taking customer and employee safety seriously. Thanks to Todd and Tom for getting me through the process and delivering my bike.

The best motorcycle service Ive found. The employees are incredibly helpful and will go above and beyond to make sure your all set to ride! Also the prices are really good, especially for a place that services BMW bikes. Top notch!

Never go here takes months to deliver a bike

I recently bought a 2019 Suzuki DR-Z400SM.. I couldnt be happier with it! Ive dealt with a lot of salesmen in my day but Brice was probably the most straightforward salesman Ive come across.. Young guy with a great future... The finance guy Mark was excellent and extremely helpful.. Tom in the service department was went above and beyond the day I took it home. Extremely knowledgeable and just an overall good dude.. All 3 guys where extremely professional and made my experience a good one.. I highly recommend GBM and will be a customer for years to come..

Bill, the guy upstairs in accessories was OFF THE HOOK HELPFUL & very fun to deal with. great fun personality with no pressure sale and great marked down jackets.i learned more about helmets in 10minutes than I thought thre was to know.Im a medium not an XL...whodathunkit?Their trade up plan for New riders who want to gradually get better and better bikes is unreal (good).Buy, ride, trade up - and they give you a wicked % for your bike, its almost like renting.Big guy, dont know name, was laid back helpful and not HURRY BUY SOMETHING.He was more along the lines of WALK THE LOT & LET ME KNOW IF YOU HAVE QUESTIONS.Chill, informative, no pressure.Thats how i want to shop.MARCH 19TH 2019Visited GBM to get my inspection sticker for a NEW TO ME bike I bought recently.Failed on 3 aspects which surprised me but was given the option to fix it on my own (ha ha) with my own mechanic or have GBM repair the failures.Headlight bulb burned out.No play in throttle twist .Ignition cylinder not secured, drops down.Offered the repair price.My mechanic 3 towns away was cheaper but hes a ride away. Im here at GBM, they have full shop ... do it.Done, passed inspection and they even tweaked my clutch too.The money difference was about 4 tank fills but the extra they did and the fact I didnt have to go hunt out the bargain repair was worth it.Feel like I got a quick ONCE OVER on the bike too. Nice ride home...85 miles home...yeah, I traveled 85 miles because I really like that shop. No shops in my area that offer service, ridung gear and selection of used bikes to fit my Jack Benny price range.HD shops arent my cup of espresso

These people are awesome, thanks to Collins, Jill, and all the crew if i had to buy another motorcycle this will be the place to purchase hands down the best service

GBM is/has been my goto place for motorbike service! Rachel, Chris, Steve, Bob & Brandon are the best! Rachel is phenomenal at service. Bob is great at keeping you informed on progress. They will pick up your bike. Chris is an awesome mechanic. I would not trust my bike to anyone else. Brandon cleans your bike like its his, his attention to detail makes all the difference. When Im there, Im family and they care for me & my bike like family. I could go on and on but, hopefully, you get my point, they are rockstars in my book! You wont be disappointed.

After some miscommunication, John Rice really came through. I appreciate the fact that he went to the lengths he did to help me out. Im glad Im not sleeping on the couch for the next 2 months, highly recommend GBMS!

The boys at the GBM service are awesome. The bike was picked up at the agreed time, completed all the work that was required, rates very reasonable and above all PERFECT workmanshipIt was dropped back at the agreed time to catch up with my weekend activities.This is the place I TRUST to get the job done on my babies.

Thank you OB for helping me buy my used tu250x. Friendly, knowledgeable, patient and very helpful. I got a great deal and am thrilled with the bike. The team even helped me load it into the back of my truck. Thank you!

I took my bike here to be fixed after an accident a while back . A wonderful woman named Rachel was concerned about my injury. This means a lot to me and Im very grateful for her worries. Since the accident Ive always took my motorcycles to be fixed here. They do a wonderful job fixing and cleaning my motorcycles. I highly recommend this place for anyone who has a motorcycle

ABSOLUTELY FANTASTIC folks, competent, caring and meticulous! They do a great job and absolutely know what they are doing. I highly recommend this shop and all the fine folks @Greater Boston Motorsports

Went there for a rear tire change, state inspection, and to get my keys copied. They are super friendly and helpful. Would definitely recommend for any motorcycle repair you need in the Boston area.

Great company amazing shop amazing service these guys know what they are doing and the price cant be beat just bought a 2015 grom and had my ruckus serviced all at once and im very happy with how both transactions went smoothly and seamlessly

Greater Boston Motorsports have been servicing my bikes for a few years now. They have been great with service scheduling and I always bring in the bikes for annual inspections. They are always honest with maintenance recommendations but never overbearing. Also they have a great showroom floor and their accessories and clothing upstairs is immense. I havent purchased a new bike from them yet, so I cant comment on that aspect of the business, but I suspect Ill be investigating that soon !

Simply the best repair shop Ive ever been to. Ive been going to them for 12 years across 3 bikes. Professional, knowledgeable, and friendly. I just got my bike back from them today -- I needed new tires and a new battery. They had everything in stock and turned around the repair in 5 days. I wish they were closer to town, but they are a $10 cab ride from Alewife. Ive been riding bikes for 19 years, and I trust these guys.

Rachel is amazing. I have my bike stored for the winter with these guys. Just great they pick up my bike in the late fall, go over it with a fine tooth comb and as spins as my spring buds start to come up they deliver it all ready to ride. So worth it

Clean, organized, dealership. Went in for a starter bike, and within the hour they sold me a bike. The informative staff, are extremely helpful, Bob from sales in particular ensured I was happy with my purchase. Above the dealership is a retail store with tons of motorcycle gear, and accessories. The staff there are very knowledgeable on how to stay protected on your bike. Lastly, they have a service center in the back. This is definitely my one stop place for anything motorcycle.

Just last week I visited this shop for the first time for my motorcycles state inspection. The repair shop staff was polite, friendly, and acted professionally. So I decided to ask them to perform the annual service, and my experience with them was again a highly comfortable one. I will surely come again here next year.

Great customer service

Bought my first bike here for a very fair price. Staff was very friendly, efficient, and honest throughout the process. Service was also great with delivery of bike to home.

These guys do a great job servicing my Kawasaki. Ive never had any problems with them for the last handful of times Ive been there and have only positive things to say.

Went in to ask for help on a project, and everyone in service was eager to help and offer tips. Friendly staff, genuine people eager to help and point you in the right direction. Will absolutely be returning for any help I might need.

Excellent service. Really went out of their way in many ways to help me solve my problems. They were quick, responsive and very professional. I have dealt with them before and will continue to have my motorcycles serviced by them all the time.Great job. Very satisfied.

Horrible service ! Got a call yesterday to confirm we could move forward with our purchase and confirmed the Four wheeler we were interested in. Made an appointment drove over an hour there just for them to tell us they posted the wrong picture online and they didn’t have the one we wanted. Worst service out there.

I really love Greater Boston Motorsports. Ive been a loyal customer of theirs since I bought my 1st motorcycle there 15 years ago.Their staff is awesome and have always treated me and my motorcycles great.

My bike came with old tires, a dirty chain, and almost no oil. I was promised the bike would get a tune up and inspection before I got it. I paid the BS fees and had to argue after it left the lot to get what I paid for. I got the bike I wanted but will not be going back.

I was out of town on a bike trip with some friends, I unfortunately dropped my motorcycle and broke my mirror. They didnt have one in stock but they took one off a bike they had replaced mine with it! AMAZING customer service!! well priced and so friendly! a real joy to be at! TOTALLY WORTH THE DETOUR!

Bought my 3rd bike there recently. Brian Kent, sales, is a superstar! Had some delays w/luggage because of covid and he talked me off a cliff several times....Please give him a raise.

Ive been having my motorcycle serviced at GBM for 6 years and Ive never encountered any issues with the staff or the quality of work that the techs perform. Theyre knowledgeable, personable and they keep my bike in tip top shape. To Steve, Rachel, Jimmy and Billy, thanks for everything and keep up the GREAT work 😎👍

Wow.. after 3 weeks of negotiating a price, the dealership sold the ATV to someone else 24 hours before the pickup date. I even have a signed bill of sale. You provoked my first review... well done Greater Boston Motor Sports!

These guys have helped me in my travels a few times and have gone above and beyond. I use my bike as my main means of transportation up and down the east coast from Miami to Boston a few times a year with 20+ RT Boston/NYC trips a year. Every issue has always been diagnosed and fixed as expeditiously as possible to get me back on the road. The guys and gal in service are great, the chat with the sales guy in the BMW showroom is always good, and the gear guys upstairs know their stuff. Everyone rides and everyone keeps you positive in times of stress. GBMS is the place to go.

It has only been a couple of days since my purchase of a bike here (2013 BMW r1200gsa) so I cant necessarily review that yet but I wanted to give a review to the excellent customer service I received at gbm. My wife and I took a 4 hour drive from new jersey. the moment we walked in there was someone to help but was not bombarded like at a car dealership. We were pointed to our salesman Brian Kent who brought us to the fully prepped and ready to test ride bike that I had been looking at . He was very knowledgeable and went over every part of the bike. There was no pressure to make a decision. We were able to meet the service team who were very friendly and able to answer any questions I had. Once my mind was at ease we moved on to the finance manager and again we went through everything and all 1 million of my questions were answered without the typical beating around the bush of a dealer. Lastly we took a trip up to accessories to find that department shared all the same qualities as the others. The amount of time spent and attention to detail to find us the right apparel and helmet for my wife were exceptional. As I said my purchase is still new to me but I hope any future service will be the same as our first.

I’ve been a customer of GBM ever since I moved to Boston about a year ago. I’ve had all my service work on my BMW there, winter storage, I’ve had them order accessories and install including a rider backrest, handlebar risers, stuff like that. I bought my helmet, touring jacket, riding pants, all of my gear there. The guys are unbelievably helpful, patient, personal and give great advice. I wouldn’t go anywhere else in Massachusetts.

Great prices 👏

Just an unbelievable staff to deal with. Everyone I dealt with was Awesome

Folks, you cant go wrong with service/parts from GBM. In particular, Rachael is the best! She, and everyone else at GBM, truly go out of their way to make sure that your expectations are not only met, but also exceeded. I wholeheartedly recommend them.

I get all my work done in MA by these guys, and rather than tell you everything they have done and the countless times they have saved my ass, the best thing I can do is describe the shop.The atmosphere is that of going to your buddies garage, yes you have to pay, but I always have a good time just hanging out there. Rachael, Jimmy and Chuck are usually the ones I deal direct with. Theyre always super nice, helpful and informative. Not to mention will give you a hard time to put a smile on your face.(this always makes me feel welcome at any business and comfortable with the staff).The quality of the service staff, let alone the rest of the shop as people goes just as far as the high caliber work they provide. I cannot suggest this shop enough.

I love this place. They do everything they are supposed to and more. Any questions they always have an informative answer. I started going to GBM about a year ago and have not had any problems at all. It is a smooth is easy process here!

Service at GBM is great. The whole process from tow/delivery through diagnostic and fixing. Tevin is especially professional, thorough, and responsive. I couldnt be happier!

I had some concerns rising from am oil change followed a few months later by a check up due to a problem. The check up was not optimally handled, and I was not able to sort my concerns out with whomever I interacted with when I came back to get my motorcycle. So I wrote a bad review. I got great follow-up from Jimmy and Nils, was able to iron out my concerns with Jimmy. I will definitely return there, first because they are close to me, second because they were overall nice (they even give the motorcycle a much needed cleaning), and third because they were able to restore my trust but I want to verify that I am right trusting them ;-)

I had the pleasure of working with Chris and Tevin. Both guys were extremely attentive and knowledgeable. Highly recommended. These guys know their stuff. Thanks for a great experience and finally I can ride and enjoy my Busa...

Fantastic service department, got a tire swapped toot sweet today. 15$ inspections and expert service. Nice selection of gear and bikes

I had 2 purchases here. A friend of mine had 1. All 3 were motorcycles. During our discussions with the staff, my friend and I werent treated the best. There was slow communication, dishonesty, and unnecessary visits to the shop. After writing my review, I was contacted by the general manager about my experience. The GM was open to hearing my feedback and respectful. While my and my friends experiences werent ideal, its clear the GM strives to provide customers with a good experience.

Just bought my 3rd brand new BMW S1000RR from these guys and they have been FANTASTIC. Ana Brkic and Brian Kent were amazing to work with. No pressure or anything, buying experience was great again! Go see Brian for you NEXT new or used bike!

The service was ok. Very friendly people. But the price was a bit pricy.

Great place to get all you need at great prices. Super nice and helpful employees!

Wicked nice people. I never felt rushed in sales or in parts. Decent prices with service. Cant beat their 90% trade-in for an upgrade promo.

Ive been going to GBM for almost a decade to service and buy bikes. Rachael has always helped me find and install parts, and Ive gotten great deals on new bikes from Barry and Dave, both of whom tracked down special items for me. Brian and Jenn have made the paperwork easy and looked out for every way I could save time and money. Even their accessories dept shines, one time we couldnt find a broken piece for my helmet and they offered to salvage a new one. Everyone there genuinely wants make your day, just wanted to say thanks guys.

Bought many pieces of power equipment over the years. As a contractor, it is imperative to get fast, quality service when something breaks down. That happened this morning during a snow storm and the GBM crew was there to save the day! Brian Kent, Rachel, and the Service Dept went above and beyond to get us up and running. Thank you!