I spent over two months trying to track down and finance a new Mazda CX-30 and finally Hiley Mazda of Arlington came through for me! Right off the bat everyone in that sales dept had excellent customer service. Carlos was awesome, that dude really takes the time to work with you and help you get into the car you want. He really knows these cars like the back of his hand and I appreciate all the work he did for me. The guy I worked with in the finance dept. was also rad, he worked with me as well on warranties and getting my payment where I needed it to be. All in all this was a 10/10 experience. If you are looking for a Mazda hit up Carlos at Hiley of Arlington, you won’t be disappointed!
Chris White was so easy to work with! He made sure my car was detailed, paperwork was ready and even helped me with my rental. I’ve never had an easier experience and will definitely go back to Hailey Mazda! Finance was also quick!
It was a real pleasure working with Joy! She was very attentive to my wants/needs in the perfect car for me. Once I found my car, she kept me updated throughout the entire process. I will definitely come back and continuing to be a customer of Joys.
My experience at Hiley was great. Chris and Blake was a great help in my car buying process. Treated me just like I was family. If you need a vehicle new or used go by and check them out and tell them I sent you.
This is the second vehicle that I have purchased here. It was great working with Chris White (sales) and Letty Bustamante (finance). I told them what I wanted and my price range and they made it happen! Thanks for all your hard work!
My car buying experience at Hiley Mazda of Arlington was great and easy process because of Carlos! I appreciate his honesty and for being upfront about what my options were based on my goal. Thank you Carlos!! You are awesome!
This is the friendliest dealership we have been round DFW area. Blake was of great help and we were in and out with our new car in a few hours. Would definitely recommend this place to anyone who is looking for their next car.
I had an easy transition on buying my first car here with Blake!! He was super helpful and always staying in contact with any questions I may have. He was very detailed on the time of sale. Thank you Blake !!
Had a great buying experience (first time buyer). Thanks so much to Saul and Carlos for all your help!! I love my new Mazda 🤍🤗
We had such a great experience buying our pre-owned Hyundai Elantra with Hiley Mazda! Blake was exceptional, super friendly, and exhibited outstanding customer service! He kept us updated the entire way of the purchasing process, and is even working with us post-purchase to have a few things taken care of we wanted done. We highly recommend Hiley Mazda and working with their staff/Blake! We will definitely be back when we are looking for another vehicle.
Great purchase experience for the second time at Hiley Mazda in Arlington. Greg and Ben are awesome! Will definitely shop here again in the future. Thanks.
After writing a previous review while waiting in the office; Chris W came out and was extremely confrontational with my dad over it. We are all in the sales industry and there is definitely a way to speak to customers and how he approached it; was not correct and he does not need to be in the sales industry if that is his attitude. The only reason this gets two stars is because Sarah in finance was an angel and helped us out to the best of her ability and that’s the type of person that you should have employed at this establishment. My family has always gone to this specific dealership for years because of the excellent customer service and we have never had a problem until today. When Chris W. reads this; which I’m sure he will; do not raise your voice at customers and there is absolutely no reason to be disrespectful and if someone wants to write a review ; they are more than entitled to do so; maybe learn from this experience.
KUDOS and much Praise to Mr. Gregory Powell at Hiley Mazda in Arlington. He is professional, displays patience, and is invested in the customer car search, query, and purchase experience. He answered all my questions, sought additional information I requested. He is respectful and courteous. My experience with him at this dealership was awesome. I HIGHLY RECOMMEND HIM AS YOUR SALESMAN. Well Done!!
I highly recommend Hiley Mazda of Arlington. I just bought my 2021 Mazda 6 and had a great experience. No haggling what so ever and the process was very smooth all along including my trade in. Blake helped me and he was amazing. I was between cars and he never pressured me in any way shape or form. He was very helpful and followed up without nagging. He showed me all the features of the vehicle and even different models so I would make a knowledgeable decision. Chris also helped during closing. I had to leave my car at the dealership for the windows to be tinted and since i traded in my car Chris gave me a loaner while my car was serviced.Definitely A STEP UP from my past car shopping experiences.
Mr. Blake is an outstanding salesman! He’s very patient, knowledgeable, professional and friendly! He explained everything about my car. My purchase was smooth & fast process! I highly recommend Hiley Mazda and Mr. Blake! I will definitely use him when it’s time to upgrade.
Chris W. was great with my trade in and purchase process! He is kind, attentive, and efficient. He also completed multiple follow ups after the sale to make sure everything was going okay and to see if there was anything I needed. Very much appreciated him doing so. Would definitely recommend him if you come to this location!
Bought a Cx5 for my girlfriend from Chris White, excellent customer service from him and manager Carlos, I hardly recommend them . We are very happy with the vehicle, definitely going back whenever we need another one.
Greg thank you soooooo much. I wasn’t dealing with a sales agent just trying to make a quick sale. You understood the task at hand with me being a first time car buyer. Greg took his time explaining the car features along with comparing the different trims and models for me without having to ask. The level of comfort Greg provided to my family and I was truly outstanding. This dealership is full of agents who love Mazda and it really shows.
Nice, courteous, patient Sales and Finance people. The price was exactly what they said they were going to ask, no price gouging even in todays market. We wasted 3 hours at a competitor that was much higher.Carlos was great to deal with.
Had a great experience buying from here! Chris White was extremely helpful with finding my perfect car that was in my budget and went above in beyond to ensure that I found it. Chris was easy to work with, very patient, and the best salesman I have experienced. I highly recommend this dealership and working with Chris if you plan on visiting!
Blake was super awesome and made the buying process smooth and simple! The manager and everyone were very nice and helpful! I never thought I would laugh so much buying a car. They made something that I thought would be a stressful situation fun! 10/10 reccomend!
Excellent service for part of Carlos Belmonte and his manager Matt. I want a new car with confortable payments having a challenge credit and both work excellent for I get what I need. Honestly best seller with I work in the years living in the USA!!! Thanks Carlos!! Now i’m riding a new Mazda 3 with premium wheels
Big thanks to Blake Hairston @ Hiley Mazda in Arlington. I told him my budget; he didnt try to get me to go over it. He showed me exactly what was in my budget & made sure I received the coverage I needed for my new/ used car. Thanks Blake for making this an easy & enjoyable experience for me. I give you 5 🌟 🌟 🌟 🌟 🌟 & most definitely will be sending you customers. You are the man!!!🤗🤗🤗 Plus, they gave me a much lower interest rate than my credit union.
I was never a fan of the car buying process. I always felt trapped and pressured into signing on the dotted line. However, I was pleasantly surprised by how laid back Gregory Powell was. He even suggested that I take my time and explore all options. He asked what I wanted in a vehicle. Even more shocking is the fact that he actually listened. Hes very patient and showed me every detail of each car. I am totally happy with my experience!
We purchased 2021 Mazda grand touring from Hiley Mazda Arlington last to last week. We were really excited for our new car & Tyler helped us get the right one. He really helped us every way possible. We are happy with their service. Highly Recommend Taylor & the Hiley Mazda Arlington. Thank you for all your assistance.
Overall the best experience ever. I came to Texas due to the Hurricane Ida. Jeff in service was amazing from beginning to end. Blake took the initiative to make sure I was taken care of, all needs and expectations were met. Thanks!
Great customer service! Joy took care of us. She really knows her products and takes care of your needs. I love my CX-9 and will definitely be back to see Joy for our next Mazda!
Really enjoyed my experience with Hiley Mazda. I called Hiley one day because they had a car listed online that I wanted. Chris was very professional and wasnt pushy at all like most other sales people I had dealt with at other dealerships. Upon my arrival, Chris was busy with other customers, but he assured Joy would take great care of me, which she did. She even tried to beat my already low interest financing that I had brought with me. Joy, Chris, and all other staff were very nice and professional without being pushy at all. Chris even sent me a text after I purchased my car to ask how I was liking it. It was a nice personal touch and shows how much the actually care. After a few nightmare experiences during my car search process, it was a breath of fresh air. Im so happy with my car and glad I got to work with them. Great experience with Hiley Mazda! I highly recommend purchasing your next vehicle with them.
I had such a great experience buying with Blake!! He was so helpful and and patient with me and really made it so easy. I wasn’t pressured on making a decision and they gave me a good deal. Going in I was nervous since it was my first time buying a car but after meeting Blake I knew I was in good hands. If you’re looking to buy here definitely go to him. also Letty in the financial department was great too!
We had the best experience buying our 2021 CX 5 here. Blake sold us our car and he was just incredible to work with. He made sure we got the best deal and was upfront and honest about everything. We would buy from here again any day! Thanks Blake!
I recently bought a Mazda CX-5. Greg was my salesman. He was very patient and informative. He worked hard to make me happy. All of the other salesmen were very nice also. If you are looking for a Mazda I would recommend Hiley Mazda of Arlington.
Carlos was so helpful - we actually drove from Austin to get out Mazda CX-5 from Hiley Mazda of Arlington due to terrible service at the local Mazda dealers in Austin. I’m so happy we did because Carlos made the buying process simple and easy. He was quick at responding and was genuine in his approach. For anyone in Austin - do yourself a favor and drive the three hours to this dealer - you’ll get yourself a good deal with great service.
DO NOT PURCHASE/LEASE from Hiley Mazda of Arlington. I have leased cars before from other dealerships with no problems. I have leased from other dealerships, paid on time every month, returned vehicles in perfect condition w/ very low mileage, and have NEVER received a property tax bill. Why am I getting hit w/ a property tax bill from Hiley Mazda? Try getting in touch w/ someone to gain some kind of understanding of what is going on and all you get are voice mails and so and so is on vacation. If you value good customer service and your credit rating....DONT GO THERE!
We worked with David to buy a 2011 Honda about a month ago. He was great and did not pressure us in the slightest-- he answered our questions, was honest, and gave us space to make our decision. When it came to purchasing the vehicle, the general manager and financial officer went above and beyond to help us seal the deal. Not only did we find a quality vehicle here, but the process of buying a car was refreshingly efficient and simple (dare I add fun?). If youre serious about buying a car, they are good people to do business with.
Chris was phenomenal as always!!! 2nd car I have purchased with Chris and 4th one my family has purchased from him! 11/10 recommend going here to purchase a car. Quick and painless process. The dealers care about getting YOU a good deal! I will never go to a different dealership; I’m definitely a lifetime customer now!
Had a great experience at this dealership. Joy was super helpful picking out my new ride and made the process fast and simple. Very straight forward on the financing process and trade in process. Would definitely buy another vehicle from here in the future. Thank you joy!
We just bought a car from Hiley and it was a great experience. We especially enjoyed working with Blake Hairston. He was the perfect sales person to work with. He knew about the cars we looked at and we ended up purchasing a Mazda because of the information Blake provided. We love our new car and absolutely recommend this dealership and Blake!
I want to express my appreciation to Greg Powell for a wonderful customer service experience on yesterday. Greg went above and beyond to make sure I got the vehicle I wanted and wouldnt let me settle even on the color. He made sure my family and I were comfortable and taken care of as we went through the whole process. I am not a fan of the car buying process and was a little distracted but he was very patient. He worked with me to get the monthly payments and terms I wanted. I never felt rushed or pressured. It was near closing time when the purchase process was complete and Greg made sure key car features were setup and questions were answered before I drove off the lot. My family and I are happy and excited about the purchase of our new family vehicle. I highly recommend scheduling an appointment with Greg for an excellent car buying and overall customer service experience.
Walking in today with the intent of buying a car I didn’t want but after speaking with Greg and telling him my needs. I was able to leave the lot with the car of my dreams. I’m still in shock. Very satisfied. Everyone was nice and very knowledgeable but Greg was OUTSTANDING. Thank you for giving me the opportunity to breathe easier. Words can’t explain how much today’s experience was. I’m still lost for words. Thank you Greg!!!....
Blake is amazing! He was considerate, didnt try to upsell me, and was extremely friendly during the entire process. I will most definitely buy another vehicle with him.
My experience with Saul at(Dealership name) was nothing short of spectacular. I appreciate working with this dealership because they made my experience one to remember since this was my first time buying a car. They handled my situation with so much professionalism. I recommend all the business for them and they are definitely worth a 10 out of 10! Thank you Saul and team!!!
Blake displays professionalism in helping us with the transaction. He demonstrated the spirit of high customer satisfaction. He goes above and beyond in bridging the two parties on the the playing level ground. He wants to do more for his customers. We would refer our friends and family to Blake for Mazda vehicles whenever there is an opportunity. Way to go, Blake, our friend and family.
Surprisingly great experience! I was mostly convinced I would buy from a Carmax/Carvana type place and only came to test drive a few different vehicles, but wound up buying my NEW FAVORITE THING from Hiley!Carlos Belmonte was an exceptional salesperson to work with - very fun, gave me tons of time and freedom to explore the options as much as I needed, and answered all ten thousand questions I had. Manager Carlos Obregon was also lovely - this dream team definitely made me feel like not just my business ($) but also my satisfaction mattered to them. I even had a minor concern a few days after buying my car and they handled it immediately. Exactly the kind of customer service you want with such a huge purchase!I also have to shout out to Letty in the finance department who truly closed the deal by getting me a great rate & extra warranty protection. I asked for a lot and she delivered! It seems like everyone at Hiley of Arlington enjoys being there & helping people. If youre in the market, dont let the sales trailers deter you :) - the team at Hiley is great!
Excellent service! I worked with Carlos. Carlos and his team ensured I walked away with the car I wanted for the payment I desired. I would highly recommend visiting this Mazda dealership. You will not be disappointed!
Adrian Rivera is the man. I came in, unsure of course like most people are and he did everything he could to give me the utmost reassurance on every question I had. He gave my knowledge on vehicles, package options, did what he could to work with my budget and the customer service was stellar. Just a cool down to earth guy who knows his stuff. As a manager in customer service, I can confidently say that Hiley Mazda is lucky to have someone as thorough and knowledgeable as he is who truly cares about the guest experience and well being. I’ve had my vehicle for a few months now and love it. It’s reliable, stylish, smooth and has everything I need and more. The more I have driven it over the past few months the more I fall in love with it. I can’t imagine being in a better position with my vehicle than I am now. Chris was also super cool and we shared some laughs. They both did a great job helping me feel like Hiley in Arlington is my new home for all my future purchases. Definitely recommend 10/10.2020 Mazda CX-5 Touring
They were super helpful and made sure they started with making sure I was comfortable. Our sales person Chris was amazing. I told him the monthly price range I was comfortable with and before we even looked at any cars he made sure it was possible. He was upfront about everything.
Hiley Mazda of Arlington treats you as one of the family. My very first new car was a Hiley, and over the past 29 years we have only bought (7) from Hiley. Carlos Belmonte our sales person, knows what it means to be a loyal customer. With the pandemic vehicles are in high demand but dealers cannot get them. Carlos and the Hiley Family worked with us to ensure we were taken care of to get us the right vehicle with the right price. We will always buy with Hiley.
Greg Powell was a very down to Earth salesman that made my car buying experience easy and painless. Gave very great advice and was very patient with me and my indecisiveness. Would highly recommend stopping by for first time buyers (and second, third, etc.) to see an example of how a salesperson should approach you when shopping around for a car.
Joy Cash made leasing my new 2021 Mazda CX-5 so easy. She quoted me a price and payment over the phone. We worked out all of the details before I set foot in the dealership and all I had to do was sign the documents. Everything was prepared as we had agreed. I will definitely contact Joy the next time that I need a vehicle. Thanks for a great experience!
I had a wonderful experience here with Saul. Highly recommend Hiley Mazda to everyone. Saul could not have been more helpful, he was genuine and caring and so responsive to my messages. Fantastic experience. Thanks Saul!
Tim was amazing. He took the time for me to get a copy of my insurance. He talked about the needs of my car. Excellent service.
Joy is so awesome and so helpful!!!! Just bought my first car today and she was so great and informative! Such a great experience with Joy!
I just purchased a Mazda CX-5 from Hiley Mazda of Arlington. Carlos was so helpful and super nice. Everyone made the buying process simple and easy and I didn’t feel pressured to make a purchase. Thanks for all of your help.
I would recommend this dealership for buying a car to anyone! I had a great experience with Chris White here. My experience with him was 100% positive! Chris was very respectful and kind. I felt like he talked straight with me and did not pressure me, which is often not the case as a woman shopping for a car.
We bought a used Mazda for our daughter from Hiley Mazda in Arlington and had a GREAT experience. Our salesman, Carlos, was amazing. Really personable and helpful, but not pushy. The purchasing paperwork process was so painless that my husband and I were truly astonished. We’ve bought several cars from several different dealerships and this was by far the most painless, least time consuming experience we’ve ever had. I highly recommend this dealership and Carlos.
Hi I just purchased a Mazda cx-5 from here. It was very nice experience, the process was really easy and customer service was really good.Chris helped a lot throughout the process and was very nice. Its a good place to go if you are looking to buy a new Mazda.
My daughter worked with Blake Hairston at Hiley Mazda to purchase a new CX-5 and it was a great experience. He was polite, knowledgeable, and funny and the rest of the staff was good to work with. This is the second Mazda purchase our family has made here and I doubt it will be the last.
Unbelievable! I have purchased many vehicles in my life. But never have I been treated the way Hiley Mazda treated me. Im a truck driver by trade. Joy, much sales representative went above and beyond my total expectations buying a new car. She was polite courteous and very professional. Most of my transaction was done over the phone. When I went to the dealership it was a pleasant experience. I highly recommend ( if your thinking of buying a car) giving Hiley Mazda an opportunity to serve you. You wont be disappointed. I guarantee it!
I highly recommend this dealership! The salesman Chris White was very professional, courteous and knowledgeable about the vehicle we purchased! Thank you for the GREAT customer service! To add to this in October 2021 we just purchased our 2nd vehicle from Chris White and his professionalism and customer service were AGAIN 100% TOP NOTCH! Thank you
Hiley Mazda of Arlington service dept. was so incompetent, took them 3 and half hours to install new set of tires that is with appointment. Tim Bell, the service advisor has big time attitude.
Just worked with Carlos to buy a new car and he was great! Very helpful and made the process easy. Highly recommend.
Bait and switch tactics on their website. I would suggest going to other dealerships first.
Our experience at Hiley Mazda Arlington was the best car buying experience we’ve had so far. Joy was helpful and knowledgeable. We’re very happy with our new Mazda 3!
I will preface this with I have worked at a dealership for 7 years but never worked in sales so even I still get anxious when it comes to buying a car. I chose to work with Chris White, solely based on his reviews and I’m glad I did. He was transparent and did not pressure me one way or another, nor was the process rushed. All of the managers and staff were friendly and kept checking on me while I was waiting for the vehicle to be detailed. I was even given a nice thermos by a sales manager just because they wanted to acknowledge I was waiting longer than anticipated (it’s the little things).Also want to shout out Robert in finance. He was funny and I enjoyed the conversation. Again want to highlight that he was also non pressuring and didn’t feel like I was being ‘sold’ on things I didn’t need or want.The Hiley Mazda staff has adapted to the changes in the auto industry and embraced new sales techniques that create a welcoming and comfortable environment that people want when purchasing a vehicle. I believe if you’re reasonable with your expectations (a dealership is still going to make its money) you shouldn’t have a problem here.Thank you for a smooth experience, I love my new car!
Excellent experience buying a car here on Saturday - Carlos was so helpful, professional and patient and provided great expertise for a first time car buyer like myself. Excited to now be part of the Mazda family!
The best customer service ever. Jeff is top notch. I trust Hiley Nazdas service managers. They appropriately care about their customers. This team gets 6 stars from me!
First time buyer, great experience! Theyre going to work with you. The process of leasing my new CX-9 was easy and fast. If you ever think of buying or leasing a new car ask for Greg Powell, what a great man! Patient, kind and not pushy during the entire process. Manager is also very good and can work on a good deal.
We decided on a whim to go find a new car! After reading up on the options we decided we wanted to try out a Mazda CX5. We called to find out the store hours and got connected with Adrian Rivera. This young man knows his stuff! He is super friendly and helpful! We are so very happy with our experience! And Letty was so helpful and friendly with the lending process! Thanks guys!
I had such an amazing experience here! The entire team was incredibly helpful in helping me purchase a new car when I completely totaled the car I only had for 3 weeks. Blake followed up with me and did everything he could to get me into a new car quickly. He got us an amazing deal on our 2021 CX-9 and we couldn’t be more happy with our purchase! Letty in finance was also INCREDIBLE! No pressure at all from Blake and it was definitely the best car buying experience me and my husband have ever had.
Just purchased a new 21 CX9 from Carlos Belmonte. he was very helpful and answered all the questions I had about the Vehicle. Happy costumer here, I’d definitely buy from him again.Thank you very much sir we really appreciate all the help.
Tim is the absolute best! I wouldnt trust my Mazda to be worked on my anyone else. Tim and the other staff are professional, honest, accommodating, and make sure my Mazda is in top condition. I am more than happy!
My experience at Hiley Mazda of Arlington was exceptional! From the moment I walked in, Carlos and Blake were so kind and helpful. They went above and beyond to ensure I left with the car I wanted. Carlos was extremely knowledgeable, very patient in answering every question I had, and never made me feel pressured. He spent ample time walking me through each feature of my new car, and I drove away fully confident and excited about my purchase. I couldn’t recommend this dealership more!
Christopher White is great. Nice guy and very helpful during the process. I would and will highly recommend Hiley Mazda
Hiley Mazda of Arlington was phenomenal on Wednesday when I took my car in for service. Tim was incredibly accommodating in order for me to have my vehicle serviced in one day! If you go to Hiley Mazda in Ft. Worth, I highly recommend you switch to the Arlington location. The service guys at the Arlington location are experienced and knowledgeable!!!! I will NOT be returning to the Ft. Worth location!
Chris white was amazing during our entire process. He ran numbers, gave all info we could have needed to make the right purchase for our family and we loved that he was straight forward and professional. We felt like we were his only priority for the two days it took to finally come in and purchase. Again if you are considering purchasing he is who I would recommend and also the Mazda carbon we purchased is so awesome. Our first Mazda but won’t be our last thanks to the look, drive and quality along with Chris and his amazing expertise.
Teresa is the best! Go to her for all your car buying needs. We have bought 2 vehicles from them and Robert with the finance team was very helpful and informative about how to help us with our finances! Thanks again!
Carlos was very helpful and thorough through our vehicle purchase. Thank you for taking the time to work with us and learn all the technical functions. He worked with us to meet our needs. Highly recommend working with him. Thank you, Carlos!
Thank you Carlos from Hiley Mazda of Arlington. You literally made the car buying process very much easy and stress free. Will definitely buy another car from here!!!
Bought a new Mazda, Great vehicle and experience. They were very kind and patient people. I purchased my car online which took a great deal of trust both ways but it all worked out. The car was exactly as shown online. The process took around 10 days which they stated it could take. They handled well with a lot of kindness and grace the many phone calls and questions. Im happy with my choice for buying a car from here.
Chris helped us find an amazing car. Every time we asked for a different model or color, he was more than willing to go pull up a car for us to look at. He was kind, helpful, and very transparent about the whole process. Financing was quick and easy. I love Hiley and will define purchasing from them again!
What a great experience my wife and I had with Hiley Mazda of Arlington. We stop by on a very busy Saturday afternoon without an appointment and got the best deal on a new CX5 GT. We worked with Chris White who is very knowledgeable and a pleasure to work with. He gave us the best price upfront to not waste our time negotiating (I know since I checked the price from other dealerships). Kudos to Ben (Sales Manager) and other members of their sales team as well, who all filled in for Chris when he needs to talk to other customers who came in before us. Great team work that translates to a very good customer experience. And thanks to Marshal (Finance Manager) for making the loan process easy. I would highly recommend this dealership and to work with Chris if you are looking to buy a new Mazda.
Had a great experience buying my CX-5 at Hiley Arlington! Chris White was genuinely helpful, easy to work with, quick, and to the point. I would definitely recommend this dealership!
My experience at Hiley Mazda was exceptional! They were transparent and easy to work with. They’re patience is second to none — During the middle of my purchase I had to get on an hour long emergency zoom call for work, and they were patient between my muting and muting. Thank you, Hiley Mazda!
Blake was great & worked with me from beginning to end…The deal was great & financing was quick & easy. I recommend anyone to get a Mazda & ask for Blake. Great job Sir.
I purchased a preowned Mazda CX-5 2019 on Nov 25th, 2021. When I purchased the vehicle, I pointed out a few faults in it that I was guaranteed in writing would be repaired in a timely manner. It is now 3 days from a full month since that day and I have called Hiley Mazda of Arlington at least 20 times if not more and out of those 20 times I probably got through to someone about 5 times and each time I was told they thought someone else had handled it and would get back with me. Nobody has gotten back with me, I actually ACCIDENTALLY got a call from Chris who sold me the car (along side Greg) while he was trying to call some other customer to try and sell a vehicle I presume and he was very shocked to know it was me. When I mentioned the promises and another fault I found he said he would get all that sorted out but here we are nearly 3 days from a full month since I bought the car. I still have a cracked windshield, scratches to the body, a pin stripe I was told they could remove and a dent in the roof of the vehicle. On top of all that the vehicle is hesitating while shifting gears very noticeably and the maintenance service there notices nothing??? DO NOT BUY HERE, they will be super good to you until that vehicle leaves the lot, then you are on your own.
Speaking with Saul was great. I came from McKinney TX and wanted to get another Lease for Mazda CX-9 2021 and Im glad he was able to work a deal. He was really patience and was willing to listen to what we were looking for. Thanks Saul and I will continue my business with you near future.
Highly recommend Chris at Hiley Mazda. Bought my 2020 CX-5 from him and I love it. Would give 5 stars but had questions aftetward about warranty and could not get a call back from the finance dept. after leaving several messages.
The easiest buy ever!!! thank you Gregg for taking the time to show me everything about my new car and making this a great experience. Mr. Gregory Powell is wonderful he is very helpful and patient... if you need to buy a new Mazda ask for Gregg..
Working with Joy Cash was easy from start to finish. She worked with my schedule that I had to change a few times in order to get in. Every question and concern was addressed at length. This was the easiest car buying experience I’ve had. Will definitely do business here in the future. Excellent customer service from the whole staff.
I highly recommend buying your car from Hiley Mazda of Arlington. You will work with an absolutely family friendly team who will listen to your wants and needs without the pressure or hassle you usually get from other dealerships. I had an amazing and enjoyable buying experience because of Carlos Belmonte and will definitely recommend all my friends and family to him. He is friendly, professional, knowledgeable, and will go above and beyond to get you the best price on your vehicle. I wished all car buying experience is as quick and easy as it is at Hiley Mazda of Arlington. Thank you Carlos!
Pros: purchased a new vehicle. Why? Adrian knows his product, is not pushy, is patient, and has earned our business. Letty is also a pleasure to work with. No pressure purchase!Cons: like with every dealership, the managers are nameless, faceless, and do not interact with customers. Like the wizard of oz, they hide behind a curtain. Come on Hiley. Break that mold! Act out of the box! Adrian and Letty saved you from a 4 star rating.