Still have covid protocols to protect the staff, thumbs up, order was ready, verified and neatly packaged.

All the female workers are rude. They gossip about the costumers. Make you feel poor and judge you based on your looks. This has happened twice. I will never come to this location and I hope corporate ends up finding out how these workers really are with us.

A girl named Erika was amazing and very professional when helping me out. Finding Something for my anniversary, I will come back for sure. Thanks Ms Erika!

Unprofessional and rude customer service. When asked to clarify a store policy, the associate gave no clear explanation. I had to call another Pandora store to clarify, and this location had the store policy all wrong. I called the manager at this location, and while they did apologize on the associates behalf, I felt as if the service did not meet up to par. Definitely do not recommend this location.

Amazing jewelry store

Wonderful staff that spend time with you so you can make the best choice! Wondeful store!

Horrible experience today my grandchildren for my 70th bought me a Pandora bracelet and charms. I wore twice the day I received and once to church. I kept in special bag and it tarnish. I was informed to by on line their cleaner and clean myself. Its all lies about their warranty. Cleaning or replace all lies . This senior was done in for birthday gift. I expect more from Pandora.

The ladies were very pleasant I spent $200.00 REAL QUICK lol and left. Overall very great 1st experience..!

Worst service ever... their service is like we can’t afford anything..

Good customer service Saturday evening

Very helpful employees. Showed us where the charms going away are. I got a cute rose gold flower and a rose gold bunny. Precious!! Love this store!

It was ok.

Jean assisted me today, he was remarkably kind and very knowledgeable and patient with me trying on different bracelets.I will definitely be going back to make a purchase with him💖

Shasta helped me with my bracelet. I had broken my bracelet and she looked up to see if it was in warranty. I got a replacement no charge. Plus she help me find a new charm. Great service.

Pandora is a great idea and good way to mark an anniversary, event, location or an experience. This store is located in the Northeast Mall in Hurst, Texas. This store however is often busy and the staff is not very helpful unless you know exactly what you want. If you are looking for a specific charm, neckless or bracelet, this location may be your place to shop. Beware however, they may not stock your item. The mall has ample parking, so except during the holidays, its usually easy to access and to get in and out.

Ive been going to this store for 3 years, the staff are very helpful and happy to help, I spoke with Jo last time I was in and she was fantastic!

Very helpful

Very rude employee completely ruined my experience there. i went into the store, saw that most employees were helping people when i saw a girl who wasn’t occupied with a customer so i go ask a question and she responded with such a horrible attitude. i wish this wasn’t the only close Pandora near me because i certainly dont want to return.

Staff friendly and helpful.

I got my awesome wife her charm from Texas and repaired a broken one. Help was excellent

They wouldnt exchange my ring for a smaller size due to it looking worn and tarnished. Ive only had it for 2 weeks and have only worn it a couple of times. If it looks worn or tarnish its because the jewelry is terrible quality.I wont buy jewelry from them again.

I exchanged a bracelet bought out of state and their employees were very helpful. They are friendly and knowledgeable about the product. I was very pleased with my experience.

I will continue driving to the Hurst location to get my jewelry needs and cleanings taken care of. This location is super rude and doesnt seem to even want to be there let alone want to help. Heaven for bid they have to stop there gossiping and put there coffee or food down to DO THEIR JOB!

Poor customer service. Store was not open on time, employees were rude.

Long wait

Not coming back here, the workers does not greet people, they stand and look at you like you’re crazy. People spend money here at least greet and say hey someone will be right with you shortly !!’

I visited the store, in hopes of purchasing the tree of life bracelets. I was acknowledged when I walked in, however, I was ignored while a sales associate rolled her eyes, stared at me, drank her Chick-Fil-A soda and talked to the store manager. I asked to speak to the store manager and I explained what happened, she did apologize, however, I was already frustrated and spent my hard earned money elsewhere. Poor customer service and SUPER rude employees, I will NEVER shop there again.

Always a horrible experience when I go. The employees always rude never friendly and make me dread even having to step into that store.

Pandora is the place to get fine jewelry.I think everyone should go to Pandora.

Unwelcoming atmosphere. The female employees didnt greet us at all and seemed like as if they didnt want to help. +1 star for the male employee who helped me out.

Very organized & the clerks were very helpful.

I hate jewelry stores because my girlfriend makes me spend all my money.but the store was very nice in the diamond bracelet I bought my girlfriend was very expensive...but shes worth it...ONLY BECAUSE she reads my reviews and I had to say that or I would get grounded🙄

Poor return policy. Buyers beware. Store manager Madia has poor attitude and customer service skills.

The employees are professionals.

Got gift, sales lady was great and friendly

My favorites

Not really attentive to people of color I have been twice I did not receive the customer service I expect from Pandora

The girls that work here are not very friendly.

Very nice folks

Fancy

Ok

Love it

My obsession!!

Love it

Excellent attention. And little wait. Love it.

Excellent