My wife and I now only buy our luggage here. We just bought 2 more Briggs & Riley bags there. Friendly service, knowledgeable salesperson, good prices. Highly recommend! Ask for Kevin.
Can’t endorse Kevin enough. I travel a ton and had done all my research when looking to replace my B&R carry on. He helped me compare international vs domestic carry on options, including a new B&R I hadn’t seen on their website. Widely knowledgable and no pressure to buy.
My wife and I were looking to upgrade our luggage. Were both now starting a life overseas with our new jobs.The last time we bought bags was probably 10 years ago for me, and 5 for her. (Another words, we have NO idea what to expect nor what we were getting into...)We naturally went to a Mall to browse around and stumbled on Luggage Plus at Pentagon Mall.Kevin was assisting another customer when we walked up. Gave us a bit of time to look over the store.Kevin asked us some questions to find out what would be best for us, and we went from there.He was a great, NOT pushy. Gave us reasons and perspectives for what and why features were in the various luggage brands. He also went over warranty experiences from other customers.After it was all said and done, we went with the Brigs and Riley line.We didnt mind spending a bit of money, and ensuring a bit of security with all the features that came with it the units.Highly recommend seeing Kevin at Luggage Plus when your ready to purchase (Or have no clue what your doing and need insight... like us...)
I was looking for new luggage after my last checked bag essentially disintegrated (its had a rough life). I looked up a brand I was interested in and saw that this location was a certified distributor. I went in not expecting much.Kevin spent almost an hour talking to me about the whole product line I was interested in, comparing their function, demonstrating how they stack as a set, etc. He even talked me out of buying a pricier, flashy item and into a more practical one that cost a little less hah. Great guy, clearly loves what he does. I will def return.
Excellent store. They have a large selection of suitcases and the staff is incredibly knowledgeable. They will pick out the suitcase perfect for you!
Was researching a new Briggs and Riley briefcase and found Luggage Plus on the B&R web site. Called to ensure they had the items I was interested in and stopped in the following day. Wasnt really sure where it was, i.e. whether it was actually in the mall or in a nearby set of shops. It is in the Pentagon City mall, 3rd floor near Nordstroms.Maybe I had low expectations but this store was MUCH better than I expected, especially for a shop in a large mall! Kevin was EXCELLENT- no pressure or attempts at up-selling and really knew the various products. Good price and superior service, I will return to replace my collection with more items from Luggage Plus.
Sore is closed. I had to review🙃