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Acura of Athens
2890 Atlanta Hwy, Athens, GA 30606, United States
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Acura of Athens
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Do
Review №1

Acura and Volvo of Athens by far has the best service department Ive ever been to for my vehicles! They were very thorough, professional and extremely friendly!! In addition, you cannot beat their prices. My husband and I will definitely continue to have the service for our vehicles done at Acura and Volvo of Athens! We would also like to mention the excellent service we received from Josh Robayo, Service Advisor.

Jo
Review №2

I brought my wifes car in for an oil change, tire rotation and alignment. Josh at the service desk was very congenial, professional and knowledgeable. They always take great care of our vehicle and they always treat their customers well. Several other Acura employees asked if we needed anything else to drink or if they could get us anything while we waited. ACURA OF ATHENS IS FIRST CLASS and truly a pleasure to do business with.

Su
Review №3

When the local Acura dealership in Charlotte, NC could not find me the color RDX I wanted, I went looking myself. From the initial contact made with Acura of Athens, it was a very pleasant experience. My salesman was Kyle Harrison and he was great. He went above and beyond to get me the car that I truly wanted. His customer service was exemplary, even meeting me halfway between Charlotte and Athens to deliver the car to me. I am SUPER happy with my purchase and recommend Kyle and this dealership to anyone looking. Thank you!

Ja
Review №4

HORRIBLE HORRIBLE EXPERIENCE. TOTALLY INCOMPETENT finance person. Found a car that checked all the boxes. The salesman, I absolutely LOVED. Couldnt have been more courteous, professional, knowledgeable etc. Thats where the great experience ended. I gave the attached form to the finance person and she didnt know what to do with it! Totally freaked out wanting to know when and how she was going to get her money! I think this form is pretty self explanatory. OMG, lets just say, it when down hill from there. I purchased the car on Saturday and was planning on having it Tuesday since my bank wont get the forms until Monday morning and the dealer should have had their money by Tuesday morning! Monday, I called finance person AND she was still confused for lack of a better term. Tuesday I called my bank so they could call her. And here we are on Wed. and I still dont have the car and the dealer still hasnt gotten their s$$$ together.

Ja
Review №5

Great customer service - professional and expert work. Explained everything to us and even washed our car !

Lo
Review №6

I received exceptional service from the salesperson, to finance, to the parts department! The staff was friendly and professional.

To
Review №7

Josh provided excellent service as did his associate...great ambassadors for Acura of Athens

Na
Review №8

Josh was extremely helpful and kind. There was another gentleman there when we arrived and he took care of us immediately. They called before moving forward with any additional servicing and I really appreciated that consideration.

Mi
Review №9

I am so happy with my recent purchase and the experience here. The person helping us Chris was very patient and helpful. Thank you !

Gr
Review №10

We came in and got to work with Kyle who was incredibly polite and easy to work with! He made the entire experience enjoyable.

do
Review №11

The first service was done on time, and correct. The service advisor was polite, and efficient. I would give them a 5th star, but it took a little longer than promised, so the complimentary car wash wasnt good, but the service was good.

Bo
Review №12

Acura Service Advisors Josh and Carlos helped me work through my TLX B13 service. Great attitude and worked with me to save a few dollars by combining services. I pass multiple Honda/Acura garages to work with Athens Acura. Thanks guys.Bob C, Martin, GA

Fr
Review №13

Awesome service by Josh. Correctly diagnosed a transmission issue and repaired my vehicle. Thank you Lord and thank you Josh!Fred Schuller

Be
Review №14

My daughter’s “ car needed to be checked, and with her being a college student, it was nice knowing she was so well taken care of.

va
Review №15

Great service from the staff here as previously stated but the car is in need of mounts which I noticed after driving off the lot. For almost 20k I thought it be without any issues, since I was in told the car received a point to point inspection. Soon after I realized this issue I did request service for the mounts or a step in the right direction but I received no response.

Wi
Review №16

Second great experience with service the department. Friendly, attentive, and good follow-through.

Je
Review №17

I love this location. I bought my Volvo here and they take very good care of me!

Ma
Review №18

Service at Acura is always terrific. Met some young fella there who was very nice and efficient. I hear Diana has been promoted and of course she should be she also was terrific at her job. You have good people, you have good service and you have a terrific product to stand behind. Thank you again Mary

Da
Review №19

Joe was amazing through the whole process. He kept me informed and helped me with my warranty company. I couldn’t ask for a better experience. Without Joe I don’t think I would have felt this way. He truly cares about the customer and ensuring the best outcome. Thank you Acura of Athens.

El
Review №20

Al Smith was a wonderful to work with. He helped me configure the perfect TLX type S.

Vi
Review №21

I will always take my vehicle to Acura of Athens because the Service Advisor, Joe, is always helpful and handles everything in a timely manner. He was also very informative on my Multi-Point Inspection and let me know of future services that I may need. Great place to get your vehicle serviced!!

Wi
Review №22

The service department was very friendly and easy to work with. Finished my car in an hour! What stands out more to me about this dealership is they let me know an estimate before and when they called they gave me my total price. Will be coming back soon :)

Re
Review №23

I got a recall on my car so I called them and asked when a good time to set an appointment would be for the work to be done. They set it for Friday and told me it would be done by the end of the day. I went Friday got back to them by the end of the day and they hadn’t even pulled it in. What good is an appointment if they’re just not going to do what they say? So now I have another appointment date fingers crossed it’ll get at least started on this time.

He
Review №24

Wonderful Service that was quick and professional!! Thanks to everyone, especially the Service Director Wayne Owens for great service!!

St
Review №25

Josh was wonderful to work with, represents the business very well.

Ph
Review №26

Thank you for being steadfast in your appreciation of your loyal customers, and continue to embrace truthfulness!

Sh
Review №27

Greeted quickly and with respect. Was informed as to the progress of the inspection and had the ROs explained in detail. The Service writer answered all my questions about the vehicle and the features. Great experience

sh
Review №28

Between Sarah-Beth and Barry they took great care of the details.So proud to have such a wonderful dealership and Volvo Service in our are.👍

Mi
Review №29

Do anything to get the sale then they will not return phone calls or follow up when you have an issue. I purchased a brand new vehicle from here and it was a huge mistake! Go to another Acura/Volvo dealership.

Ji
Review №30

My XC90 had suddenly developed a problem with the rear brakes. I drove it to the Volvo service center with no appointment. At the desk, Robin listened to my problem and explained that the shop was very busy, and that appointments were book a week ahead. After discussing the problem with the brakes, Robin said that she would see what could be worked out.Robin left her station and checked with the maintenance crew. Shortly, one of the crew members checked into the matter, got the Volvo into the shop and got me on my way in a couple of hours.I cant say enough good about the shop and its personnel. Im glad I bought my Volvo there and have had nothing but great service for 80,000 miles.

Da
Review №31

EXCELLENT STAFF AND ATMOSPHERE, GREAT PLACE TO BUY A CAR

Sh
Review №32

We went for a Lexus and came home with an Acura! We were extremely happy with our sales person!

R.
Review №33

Volvo of Athens service department is awesome! I drive from Augusta just so they can handle my vehicle. They will go out of their way to make sure you have a great experience. Next Volvo I buy, will be purchased there.

Sh
Review №34

Pleasant purchase experience. Great value and good service.

Sh
Review №35

The driver that picked up my vehicle was very detailed and made sure I was satisfied as well as the lady that followed-up with me on the pick-up and delivery.

Te
Review №36

Dan is very courteous and kept me well informed of the work being done to my car. My car was serviced in the time frame he estimated.

Ma
Review №37

I would not recommend doing business with Volvo Cars Athens or Smith Automotive Group. I originally purchased a vehicle in 2020 from VCA and Middleton Automotive. That purchase included an agreement to pick up and provide a loaner plus car washes and details for the lifetime of the car. Smith automotive group is not honoring this contract and refuses to help or refund. I will never consider doing business with this dealership in the future. Some of the people within the dealership who were unable to resolve this issue include: Diana Perez in Service and Jimmy Branton, general manager. Beware.

Mi
Review №38

Worst dealership I have ever dealt with. Purchased a brand new vehicle that was damaged and they refuse to fix it. Its unbelievable how bad the management and service is at this dealership.

we
Review №39

Amazing customer service! We’ve bought both Volvo and Acura from these folks and have found them very honest and easy to work with. I highly recommend!

Ma
Review №40

If you are concerned about Covid and hope the businesses you visit have mask and other safety protocols in place to protect themselves and their customers, best to avoid Acura of Athens until we all get vaccines. 0 employees seen in masks. Yikes.

Gr
Review №41

This was the best car buying experience Ive ever had. Kenny Walker was an absolute pleasure to deal with. I cant say enough good things about Kenny and Acura of Athens! If you want to be listened to and not made to feel like your being run through a ringer then do yourself a favor and pay them a visit. You wont regret it.

Ly
Review №42

It was my first time going to Acura/Volvo in Athens and it was the best the staff where so friendly and professional. During these times right now with covid-19 people are so scared and very apprehensive to talk to you or even acknowledge your even it there, but it was so nice for a change to go into a place of business and everyone one was just outstanding with their customer service. Thank you all for a wonderful experience. Lynne

Th
Review №43

This was our first service appointment after purchase of our XC-90 last September. Barry was our service advisor. He greeted me immediately when I arrived, confirmed what I had brought the car in for, kept me informed throughout the time I waited for service to be completed and made sure I was comfortable while I was there. The work was done professionally and within the timeline communicated. All in all, this was an exceptional experience. Well Done and Thank You!

El
Review №44

Truly pleased with everything

Ri
Review №45

Brandon told me early on that he wanted to earn my business...he meant it. He was patient, helpful, and accommodating. He even helped me clean out my trade-in. He continues to be responsive after the sale.

Lo
Review №46

Ive been dealing with Acura of Athens Service center for over 10 years and always received exceptional service. Also purchased several certified pr-owned Acuras and always had a great experience. Diana in the service center is top notch!

Ro
Review №47

Purchased my XC90 in 2017 from Acura/Volvo of Athens. Previously purchased a 2008 Volvo XC90 from same dealer and continue to receive excellent service from their professional and knowledgeable staff! I no longer live close to dealership and continue to have my vehicle serviced there due to the honest and trustworthy service they provide!

j
Review №48

Acura of Athens sold us a Car that had a malfunction, but went out of their way to solve the problem. They gave us a New Car to drive for the next few days, and fixed the problem on our purchased vehicle fairly quickly. I consider Acura of Athens to have beneficial relationship with their customers that extends beyond the initial purchase.

Kr
Review №49

Amazing service!

DE
Review №50

Very helpful and courteous.

Mi
Review №51

Worst dealership out there. Dont do business with them they dont stand by their word.

Sa
Review №52

I always feel the service department is genuinely concerned about any questions I have. Service was timely and efficient. Great folks with whom to deal!

Re
Review №53

First, every one in the service department was pleasant and helpful. Secondly, I did not expect to have the car washed, the tire pressures checked and the windscreen washer fluid topped up. You did all that without my asking. Bravo.

tr
Review №54

They are great people to work with and they are fast when you no what you want to buy😊 👍

Da
Review №55

They are very consistent with great service!

To
Review №56

Car was serviced, washed, and vacuumed. It was given to me on time as promised with all services done as requested and no surprises, as usual.

Li
Review №57

Always Professional and get the job done. Diana in service an Al in sales are fantastic. Those 2 are one of the reasons we continue to buy and get our vehicles serviced at Athens Acura.

St
Review №58

BEST EXPERIENCE EVER! After contacting Randy via text regarding a certified pre-owned Acura listed on their website, my husband and I made the decision to drive 200 miles on our next available off day to see the vehicle in person. Randy notified me the day before that he would be on vacation and would not be available to meet us but gave me another contact person who could assist us. We decided to stop at another dealership a bit west on our way into Georgia to view the same model/make in comparison. The difference between these two are daylight and dark. We left that dealership and made our way to Athens. We were greeted immediately with warm, friendly faces. My request to give us just a few minutes alone to look over the car was politely honored and once we were satisfied with the condition, we went into the lobby to talk pricing/trade in. While waiting for our trade in to be inspected, we chatted with Al who treated us like family. We were introduced to his son and felt like we had known him forever. Jimmy came back with a generous offer for our trade and we closed the deal. Billy completed our finance paperwork and we were out the door and on our way back home with our new car. Jimmy, Al, Billy and Randy were all so wonderful and made this car buying experience a great one. I cannot say enough nice things about this dealership. They stay true to their motto, Where customers become friends for life. I would love to use them for all of our future service needs but unfortunately we live 4 hrs away so its a bit inconvenient. If I ever need to purchase another vehicle though, I wouldt think twice about driving 4 hrs again to do business with them. They definitely make you feel like family.

J.
Review №59

I brought in my 2006 TSX for a problem with the Hands Free Link. The waiting area was clean and comfortable and had snacks. Everyone there was exceptionally kind, polite, and helpful. It speaks volume for the integrity of Acura that they went above and beyond basic diagnostics to fix a problem on a 14 year old car with 382,000 miles. Its well worth the drive out to Athens for the exceptional service.

Je
Review №60

This place does an exceptional!I was greeted once i walked in. Very friendly.I wish I had known his name, he was fairly young.He asked what I was here for and found my appointment. He answered all the questions that I had for him.He also led me to the waiting room where there was a table so that I could study while I waited.He came each time to let me know what they were doing and estimates of how much everything was going to cost.He was very apologetic when they couldnt wash my car afterwards because of COVID they were closed.

Sa
Review №61

Al was the best car salesman Ive ever worked with. Extremely knowledgable about the car and ushered us through the entire process.

th
Review №62

Everything was perfect!

Ca
Review №63

Always a pleasure to work with Al Smith at Acura of Athens. Weve bought from him before, did so again recently, and will do so in the future. So appreciate the lack of hard sell approach. That makes a huge difference to us, in fact. (We both have very strong reactions to bad sales approach.)

St
Review №64

Elliott was great to work with and management was very helpful. Will use them again.

Ca
Review №65

Outstanding service! I had an occasional problem with the backup camera on my 2018 MDX. Since the problem could not be duplicated during my A1 service, I was told to bring the car back in when the problem was “in progress”. In a matter of minutes, the Tech came back and asked if I could give him a little more time because he may have determined the problem. Twenty minutes later I was on my way, problem solved! I’ve owned Acuras since 1992. By far, this is the best dealership yet!

Be
Review №66

Excellent service

Gr
Review №67

Diana, the service manage at Acura, is THE best: she knows the cars and what they need and who on her team is the best to work on your car. Then she treats you, her customer, like royalty. This whole dealership is exceptional.

Ka
Review №68

Everyone was friendly & professional and made us feel comfortable. I would do business with them again & would easily refer any of my friends to them. I live in B’ham Al.three & a half hours away from Athens Georgia but would drive there again to do business with this dealership. Jim Yostin was our sales consultant and he took up a lot of his time with us. I couldn’t say enough good things about them, please go see them and you will see for yourself what I mean.

je
Review №69

I got a warm welcome as I entered the building and the staff made sure that I was comfortable however not having an appointment the service department was able to service my car fast and efficiently Thank you.

Sh
Review №70

This was the most relaxing and easy experience I have ever had. Charles greeted us, took my key fob, introduced us to Jim (shuttle driver) and we were on our way to shop. In less time than expected, Charles called to say Jim was on his way to collect us.

Be
Review №71

Bullied everywhere else but here. Darryl Dean treated me with respect, not like an idiot female who hadnt done her homework as was the case at other dealers here in Athens. No pressure. Moreover, my 3 boys were treated with kindness. They loved the comfy couches, tv and snacks. I bought a fantastic used car for our family thanks to Darryls hard work to make it happen since being newly employed, financing was tough for me to achieve. I love my new SUV! Its a Toyota Venza.The service department will give me a complimentary car detail once a year and vacuum/clean my car at every oil change! Im going to start bringing my daughters Toyota here for servicing also! If my Venza ever has an issue, they will pick it up for me and give me a loaner! This single mom likes that perk :)Darryl used to play baseball for Florida State so my athletic boys and I enjoyed chatting with him about sports. I highly recommend him. He was a positive example to my boys on HOW to properly treat people. What a relief to have this 30 day process over with! I wish Id started here first!

La
Review №72

Great place. Love this place. Great service

Te
Review №73

ACURA of Athens always takes care of my service needs. They are very professional & deliver what they promise. Diana is the go to person for service. She is outstanding and always makes me feel that I am a priority. It is a pleasure doing business here from sales to service, they are top notch.

Pa
Review №74

Acura of Athens has my business for life. They are friendly, organized, and offer outstanding value for price. As many other have mentioned, Diana is amazing and continues to earn my business every time Income I’m for a car service. Fast, reliable, and honest. Not to mention the customer service and support are second to none!

Ra
Review №75

Sales consultant named Brandon was great!

Su
Review №76

What a happy, positive experience! Every employee seemed concerned about the customer, their comfort and satisfaction. I waited for my service thinking it would take a long time...it didnt!

Ni
Review №77

Service Departments slogan of being truly exceptional is indeed true. Our Volvo was picked up at home while they handed us the loaner vehicle; then we got our car back the following day nice and clean. The staff members of the department are very friendly and make you feel as if youre a part of their family for sure.

Kr
Review №78

Jim and Billy both were great to deal with. Neither were pushy and made the whole process pleasant.

Ma
Review №79

Diana, with the service department, is always fantastic. She is more than helpful and does a complete job no matter what the situation is.

Lu
Review №80

It sucks when your car breaks down or needs service but Athens Volvo/Acura has always gone above and beyond to make make my experience is truly exceptional. If you are in service make sure to see Barry Johnson. He takes the time to explain the problem(s), what was done to fix your car and made sure I was taken care of. Sales is just as great as the service department.

Gr
Review №81

Outstanding service as always!

Ri
Review №82

Had a wonderful customer service experience at Acura dealership this week. We misunderstood when the Service Department closes(6:00 pm) . Arrived at 6:30 to pick up our serviced MDX and were told the service dept. was closed. However, thanks to the sales staff, they were able to get us our vehicle and allowed us to take care of the bill the following morning. AWESOME! They could have very easily told us to come back the next day but went the extra mile and made this happen. Thanks again!

sh
Review №83

We love the Acura of Athens service dept. Diana is the best! Our next car will be another Acura because our 3 Acura family has had great luck with the cars, and because we really like the A of A service dept.

Kj
Review №84

We love having the service options that Acura of Athens offers to our Volvo.

Te
Review №85

Always great service from the Service Department with great people like Joe working there. Great attitudes by everyone that I have dealt with there.

Ch
Review №86

If you want to do business with a company who hires abusive delivery drivers that flip you off... this is the company for you. 2:40pm at corner of Patrick Miller and Carl Bethlehem roads, white delivery van driven by a male.

Da
Review №87

They always make me feel appreciated

Wa
Review №88

Diana and the entire service staff at Acura of Athens are just the best! Always honest, fair and committed to providing great customer service. Ive priced around with other service shops in town and they are always competitive and provide great service.

Al
Review №89

Highly recommended! One of the easiest purchasing experiences Ive ever had with any product, much less a car! Nick Stowe and the rest of the dealership were very informative and easygoing! I love my new 2014 Ford Fusion hybrid! There is no way I could have got the deal I did anywhere else but Acura & Volvo of Athens!

Ba
Review №90

The greatest experience ever!!! The entire staff was super nice and friendly. But specifically Nick and Rex were extremely patient and provided me with all the help I need meanwhile I was not an easy customer. They worked with me for days trying to get me what I want and the best part about it is that they did it with a smile. I Definitely recommend this place.

S.
Review №91

Service department treated me as a special customer and they worked hard to correct a body issue on our new car as well as checked the recent recall issue with the brakes. Diana Perez, service manager, was wonderful.

Ro
Review №92

Very happy with the buying process and love my new to me car. One of the easiest and most pleasant car buying experiences I have had.

Sa
Review №93

This was my first experience at Acura of Athens and I was very pleased with the Service Department. They went above and beyond with just a basic oil change and informed me that I was due for additional service. Also, I was having issues with the air in my tires and they addressed that issue as well. Everyone in the showroom area was very friendly and hospitable while I was waiting on my car. I definitely would recommend Acura of Athens.

Ga
Review №94

I have bought over 20 cars over the years and just have to say that my purchase experience at Acura of Athens was excellent. There was no pressure only assurances by my excellent sales person Nick Stowe. He promised he would help make a great deal and he did. The car was delivered quickly, looked great and the whole process was thorough and efficient. For anyone looking for a great Acura (or Volvo) at a dealership that has a small town feel, but beat the heck out of the competition (in Atlanta), Acura of Athens is your place and Nick Stowe is your Salesman.

B.
Review №95

The service department at Acura of Athens is always exceptional. The latest visit was no exception. They took the time to call me to explain what the service message meant, then went a step further to check all of those items on the car to see which of the services were needed at the time. Once again they did an excellent job of doing all the necessary service without trying to sell me on services that did not need to be done. There are truly a rare but excellent example of how a service department should conduct business.

Am
Review №96

I just had my XC70 in for some work. Last month I was impressed by Mark and the guys in the Service Department when I went in to get my new (to me) car inspected. And the work done this morning validated my intuition. The staff provided, above and beyond expectation, that extra little difference that creates word of mouth and loyalty.

Fe
Review №97

Friendly, courteous service. Always have a great experience.

To
Review №98

Fantastic service as always. They even told me that tire rotation and filters were not necessary. No other shop would be that honest with you. Truly great.

ge
Review №99

Excellent service, nicest customer service around.

Mo
Review №100

Two weeks ago my son and I bought a 2003 Acura TL from Acura of Athens. Our salesman, Sean McKinney, was very personable and professional. He made our car buying experience very enjoyable. He is kind, funny and willing to go the extra mile for you. After our purchase, we determined that our car had a recall on the drivers side air bag that had yet to be repaired. Sean contacted the service department and within less than two weeks, the air bag was repaired free of charge. As a dad, I will now sleep better at night knowing that this issue was taken care of quickly. Sean is a very conscientious car salesmen. I strongly encourage anyone in the new or used car market to pay Sean a visit. Youll be glad you did!!!

Information
62 Photos
100 Comments
4.6 Rating
  • Address:2890 Atlanta Hwy, Athens, GA 30606, United States
  • Site:http://acuraofathens.com/
  • Phone:+1 706-546-1033
Categories
  • Acura dealer
  • Car dealer
  • Car service
Working hours
  • Monday:9AM–7PM
  • Tuesday:9AM–7PM
  • Wednesday:9AM–7PM
  • Thursday:9AM–7PM
  • Friday:9AM–7PM
  • Saturday:9AM–6PM
  • Sunday:Closed
Offerings
  • Car wash:Yes
  • Oil change:Yes
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