Kay was sweet. I talked to her twice, once for a quote and once to make an appointment. Casey showed up and he was so nice. I was working so we mainly communicated by text. I opted for them to come out to me. Quick and easy! Casey sent me a text when he was ready for payment and they emailed me an invoice. I will be using them again in the near future!!! Thank you so much for the assistance today!
I was amazed at the professionalism that the serviceman had along with the courtesy he showed in assessing the problem to my car windshield.He told me that I only had a scratch and a few mini scratches from pebbles hitting my windshield. He told me that it would not ever be a problem.I asked what was the charge and he stated, none. In this day and ageI could really appreciate the honesty. He took time to come to my homeand because there wasnt a real problem to be fixed, there was no charge. I would like to thank this company for the time and effort.You will continue to go far, keep up the good work.Eleanor Estes
Got my glass replaced here last fall. This year, a stress fracture appeared on my windshield. I asked a technician at an auto-shop to take a look and he confirmed it was a stress fracture not caused by impact. So I reached out to Ultimate and they sent a warranty tech out to take a look. He informed me it couldn’t be replaced under warranty due to a pin-sized spot that they believed to be an impact. They offered me a discount due to the circumstances. We scheduled an appointment to have the windshield replaced at Subaru of Kennesaw. I called the evening before and asked what time my car needs to be at the dealership, they informed me it should be there by 9am.I dropped my car off at the dealership the evening before my appointment to ensure it would be there on time. I received a call at 9:30am the morning of my appointment to let me know they didn’t receive the glass therefore had to reschedule my appointment. It was a huge inconvenience for me as I had to take time from work to have my car in the shop and had to drive a considerable distance to do so. At this point, I still have to reschedule my appointment to drive back to the dealership and take more time from work to do so. Not satisfied with the lack of communication.
Highly recommend using Ultimate! Abby was extremely friendly, knowledgeable and professional. She handled everything with the insurance company, including getting additional insurance company approvals I needed for my windshield replacement. Super easy and stress free process. Will be recommending to all family and friends when they have auto glass needs. Exceeded my expectations!
Abby was an amazing help to me! She navigated me through and took care of everything that I needed. I would highly recommend this company
Urickus Wiley was unreal. Professional, quick, communicative and just a really great man. Big smile, tons of energy, and did awesome work way faster than expected. Great call using this team.
Sometimes you just have to make sure people know that an employee goes the extra mile and always does a great job. SHAWN ASHMORE comes to our location to do diagnostics and calibrations on many of our vehicles. We can always trust the work he does and the diagnosis that he gives. That is such a blessing in this industry. So many people are quick to point out the negative but I wanted to make sure people know what a great job he does. Deana Falkner @ Body Magic Collision
Office staff and management very friendly and efficient. Amazing work they did on replacing and recalibrating my windshield .Left my Jeep clean and newer than new . Work was completed timely and professionally. Extremely satisfied with my service and highly recommend Ultimate Autoglass and Electronics at Alpharetta Georgia
Nelson called before my appt. fixed both places where a rock hit my windshield. He was professional, knowledgeable and fast. Thanks again! I would definitely recommend!!
Called for repair. Was told that the window was 9a-12p. However, the technician would call when he was on his way. Looking at the phone all day, he says he called. NO! He did not. Looking at the phone ALL DAY!!!! Will change of rectified.
Hey guys, thank you for the great service and special thanks to the installer Jeremy that guy went above and clean all the shattered glass from my truck, I really appreciate that!
A friend referred me to Ultimate Auto Glass and I was very happy with their services! They called ahead, was on time, very professional and courteous. I will be calling them again for my glass repair needs!
The staff was very easy to work with and responded quickly to my call. A technician met me at my home, explained the issue I was having with my sunroof, and fixed it on site. The staff is also transparent about pricing and helps you find the mot afford option. I had a great experience with this company!
I was pleased with Ultimate Auto Glass promptness and the quality of their work. Their technician, Mr. Seal, was courteous and professional. I would certainly recommend Ultimate Auto to my friends.
Carrie was very helpful, friendly and went out of her way to help us navigate our unique situation with the replacement of our rear glass window. Our technician Brad was also very helpful and professional.
After dealing with Safelite Auto Glass for almost a month, I could not get an appointment with a shop to replace my windshield. I had to locate a shop myself that would replace the windshield.That shop was LAPRADE CUSTOMS in Stuart, Florida. That shop informed me that they would only work with Ultimate Auto Glass. I contacted Ultimate Auto Glass and had the good fortune to connect with Abby. Abby was very professional as well as very friendly. She stayed with the process to replace the windshield until completed, which took less than a week.5 Stars are not enough for Abby. Let’s give her 10 Stars. Thank you Abby.Best Regards, Larry Ledbetter
We made arrangements to drop my car off to have window replaced and calibrated. I did so at 9 am. At 3 pm on same day they called to ask me if I dropped my car off and to tell me they didnt know where in shipping my parts were. Still didnt hear back from them some days later, so I called my Insurance company back. They are currently working on finding another company to use.
My tech, Was professional, he understood the problem immediately.Let me know everthing that was going on,it took just a few minutes to figure out what the body shop couldnt .Thanks, shawnFor taking care of our problem truly high speed professional
A big THANK YOU to Jack B. and his associate for coming to my house to repair my windshield today. I will definitely be recommending you to others!
Someone smashed in the glass on my daughters Nissan Rogue - Ultimate Auto Glass came out and fixed it within 12 hours - I worked with Abby and Brad did the repair - Great professionalism, value, service and attitude. I will call them again and recommend them highly.
Great service and fast clean job. Friendly technician. Thanks
Excellent! Thanks
Service was prompt and quick, i had a dime size crack which was repaired how 2 days later my dime size is now a nearly 1 foot long crack and $293.00 replacement.Disclosures
Good experience having my windshield replaced. Definitely recommend.