The representative named Laurie had no idea of what she was doing on the computer when ringing me up. She had to redo my order twice and kept asking the other associate what “astricks mean” on the screen. Thank you Set/David for being so patient with her. I also told her of my upcoming travels for the weekend and was assured that UPS would deliver to my apartment the following week. I told her this was great since I wasn’t coming home until Wednesday that week. OF COURSE the package is delivered on Saturday, the same day that I flew out of the state for business. I’m new to ATL and have absolutely no one who can get my my $1000+ package from sitting in front of my door for the next 5 days. UPS did not require a signature for such an expensive package. When I called to ask about options since TUMI corporate is closed on the weekends, Laurie decided to ask me “why I had it shipped there”, as if it was my fault for having a packaged shipped to my home. No other option was given to me after Laurie was told I would be traveling and I was assured of a delivery date of next week. Then when I explain this very thing to her she says “let me stop you right there” and proceeds to say UPS shipping is not a TUMI problem. Understood, but in what customer service world would you EVER cut off a customer, tell them it was basically their fault for having the product shipped in the first place, and NOT ONCE at least say “apologies for the inconvenience”. Then this woman HUNG UP THE PHONE while I was mid sentence. I’m absolutely livid at Laurie’s choice of words and her inability to de-escalate the problem when she knew the customer was already upset. I hope for that stores sake that she is not a manager, because she is the wrong person to ever lead anyone. I spent nearly 3k in that store, and had plans to come back to complete my international luggage ensemble. Instead I won’t be returning and will be telling my entire network to not waste their time at this establishment.

I wanted a lighter laptop bag for work, the gentleman that helped me - he wAs awesome!

I love being able to breath while shopping! I appreciate you guys.

My fiancé & I bought a Tumi suitcase online in the wrong color. We brought it into the store to exchange for the right color and the clerk even refunded us the difference in what we paid since the product had dropped in price since we bought it.

Nice store. But Lennox mall on the weekend is dangerous.

Sales rep Caroline was very knowledgeable of products

Very expensive stuff. Just followed my spouse in.

They staff there is the best.

This is the place for almost anything you can imagine.

Over priced better deal on Amazon