I seem to always end up back at Home Depot... Ive been remodeling my new home for 2 years and when picking materials for my project HD seems to have what Im looking for at a good price vs the competition or other retail stores.

Daniela Greenie (flooring specialist) is the best, she goes above and beyond to make sure the customer is satisfied. She took so much effort to help us identify the perfect blinds. She is very knowledgeable about blinds. She assisted us with regards to customer reviews on type of blinds. This made our selection easy.

Ignored by associate Steve. He was rude and dismissive. I took the opportunity to talk to the store manager about his behavior and lack of customer service.

Awesome place for all your home accessorie needs lumber,garden,lighting,paint they have it all. Even a great place to have keys made. Their key making kiosk is great super user friendly an works like a charm. Not made for car key copies but for house keys ect. Very nice addition. Overall if your looking for a spot to do home projects this is the place. Also friendly helpful customer service

Had some of what I needed. Helpful (if not always experienced) staff. Good prices, but sometimes direct comparisons arent possible due to proprietary SKU and model numbers.

Awful experience both with installers and store management. We had tile work done in our bathrooms at the end of 2019, and the installers were a nightmare. They harassed and fed human food to our pets resulting in vet bills, made a mess of our landscape causing fines from our HOA, and raised our floors so high we had to redo plumbing and purchase new doors. They attempted to cut our doors, doing so poorly and at an angle, just so they could fit over the tile. They also didn’t even finish grouting and left gaps all along the borders. They then wanted us to pay extra for materials, not originally in the contract, to redo the sub flooring. This was not discussed until the work was “finished.” This was almost an additional $600. The additional expenses of vet bills, HOA fines, and new plumping and doors was also over $600. We spoke to someone of store management and we’re assured the added subfloor cost would be waived as it was not discussed before the work was done, as well as the added costs from the poor integrity of the installers. Shame on me for trusting them, because a year later I’ve received a bill from a collections agency acting on The Home Depot’s behalf. I then called the corporate office to resolve the matter. The representative informed me there was nothing annotated of my previous discussion, but that they would reach out to the store for more information. A few days later I receive a call from the corporate representative that the store takes no ownership of the matter and that I need pay the balance. I am beside myself that, even with proof of damages, The Home Depot would respond this way. The lack of integrity, empathy, and professionalism I’ve experienced is incredible, and I am overwhelmingly disappointed. Attached are some photos of damages caused by The Home Depot and it’s affiliates.

Normally no one helps me at Home Depot. I blame it on that Im a woman, and black, but today there was one young man that was knowledgeable, and eager to help! It was the most pleasant treatment I have ever had at any Home Depot! For that, today 5 stars! Hopefully in the future more staff members wont walk past me as Im asking for help and be more like the gentleman that helped me today. Home Depot definitely needs to talk with their staff about customer care, despite whom the customer is. Just a suggestion.

Love Home Depot.... Im more of a do it your selfer. I know this store so much better than, you know the other store. I can find what I need much faster get more help with my questions... granted every where it is hard to find that someone to even ask.

Fantastic service and assistance. They were very helpful in my search and purchase.

Id give this Home Depot 10 stars if I could. Really outstanding customer service. I am always amazed at how good the employees treat customers. If you own a business, you could take lessons from this Home Depot on how to treat customers. Have had employees repeatedly go out of their way to help us and not just in finding stuff but other things as well.

I always get great help. Its also close to wear i live. Never a problem. Never had to return anything. My favorite store .

Kinda busy. Found what we wanted. An easy in and out.

I prefer to go to this home depot but some of The Times the staff does not walk the customer to the product they just point down an aisle Thats not how I was trained when I worked there

My favorite part of home Depot is the customer service. Finding a part without help is not too bad but asking home Depot personnel is 90 percent faster and more accurate, especially when compared to Lowes where you cant even find anyone to help

The selection of wood is fantastic. I love how the workers can cut long boards so it can fit in your car too. The workers sometimes get on my nerves though, especially when you ask them for help and then they refer to someone else. On time I had three workers recommend another to help. By the time we walked to the forth worker I found the item. The self- checkout is very helpful. Overall, it is a good store but the staff could be a little more helpful in a big store like Home Depot.

I had the worst experience in this store. I bought a washer and dryer paid all this extra money for delivery. I paid in cash they never delivered it on the the day. I didnt get a phone call saying they were not coming. I had to call them. They were not apologetic. They rescheduled it a week later. They came and said they could not install they dryer. They could not take my old one. Then said it would not fit through my door that they could leave it outside. I refused the sell and told them I wanted my money back. They said I would have to call the store. So I did the manger said I would have no problem getting my money to come in the store that night or in the morning. So the next morning I call and talk to another manger he said no problem come get my money. I get there in the afternoon and they refused to give me my money saying they dont no where the delivery put the product. The manger saw they had the product. He called the store manager who I talked to the night before he told him to give me my money. He didnt no how and told me to come back 3 to 5 days and I paid cash. Something I thought that should have been easy was the worst experience of my life. I wouldnt recommend Home Depot to anyone especially the delivery service. Awful customer service! So I went to Best buy and got the same washer and dryer with great service. Home Depot lost a big sell and my service from this experience.

More empty shelves in electrical then stocked was a lost cause

I always haD a good experience in this Home Depot Store, in Auburn Hills. Yesterday, July, 03 2021 I was there to looking for an specific product and I was very well taken care of by a very thoughtful and kind employee named Patrick. Dear Patrick, you are the man!!!

Informative an helpful in our search for the right dishwasher for us.

Great location, staff very helpful. There is a 10% military discount with ID.

Im like Tim the Tool Man Taylor in here. They have so much and Im always in here. I only buy my flowers here. Great price and selection. Staff always helpful. My go to for so many items from tools to paint to little things like lightbulbs and potting soil. Love my neighborhood home depot the best. Others are nice but this one is close and my 1st choice.

Big store. Good selection. Easy to navigate.

Truly the one-stop-shop for tradesman grade tools and materials. for the store size, they have a great selection.

Always love shopping at HD.

Very well maintained and the ones that work there are professional and very helpful

I still feel their is a little price gouging going on here and there at some places you go to. Home Depot is a good place to go for home improvement items. They try hard to be fully stocked with what is needed for the customers. Try to visit multiple stores for the best prices. Always do price comparison before making a decision.

Better prices then Louisiana stores have

Kaleb and Bob in the hardware dept were more than helpful, they went above and beyond to find what I needed.

I received excellent service by natalie and brooke today! Both ladies made sure we had exactly what we needed and treated us with a great attitude. 10/5 stars

Nice Home Depot, I prefer this location over the other one, near by. The staff is always friendly. Went in to by a new track for a pocket door, they were out of them. Ended up buying a whole frame kit, to get a track. Ended up working out better, even though it cost twice as much. Store is typically clean, I was also there the day before and bought the last 4 sheets of green drywall on the floor. They seem to be having stocking issues. This used to be my go to building supply store, I find myself going to Menards more frequently.

Finally found the motion detector light bulbs I needed for indoor use. They definitely help save on energy use.

Stopped in looking for planting supplies. Limited stock for now. Probably be in soon with the warmer weather.

I normally wouldnt go out of my way to write a review, however, the gentleman that collects the carts at the Auburn Hills location is phenomenal. The few times Ive been there hes been very kind and helped me load something out in the parking lot without even asking. You can tell he truly enjoys his job. If there was an episode of Undercover Boss on Home Depot it would involve this guy and utilizing him for frontline training and hed be given a nice bonus. I spend a lot of time at various Home Depots and hes been a standout....enough for me to leave this review.

I dont know why I keep going back here besides convenience, but convenience doesnt always have what you need. Update your system asap!

This Home Depot is on par with others. The isles are clearly marked but sometimes it is still a search to find what you are looking for. When this happens there is usually someone nearby to help. My only complaint is the quality of the material is sometimes substandard, bowed and twisted boards, ripped bags, and the like. Its a clean well lit and marked warehouse.

Worst customer service ever. I went in to order a solid surface countertop (not a small purchase). When we finally was able to get the attention of an employee, she said the person who does that works 9-5. I work those hours so, what options do I have? I saw groups of employees standing around talking, no one is cross trained? At least apologize and offer an alternative. Have the person call me the next day. Totally unimpressed, did not feel like my patronage was even slightly valued. I seemed to be a bother.

Good selection, layout, and staff. The return process is also very convenient and so is the locker pick up and curbside delivery

We went there looking to get prices for stoves. It was very busy that day but they had a lot of helpful staff

Every time we have shopped here, at least in the last 3 months, the employee working the front parking lot collecting carts has been super courteous, helps unload our cart (even if its just some small bags), and wishes us a safe trip (or in this special case, a Happy New Year). It always has me leaving the shopping experience with a smile on my face and thinking, I should leave a review - so here I finally am!

Best home Depot I have been to ever...

I’m usually a home depot fanatic. My entire bedroom is home depot themed. When I was little, I dressed up as a home depot worker for Halloween. However, this store was a massive step, you could even say a cliff, below my expectations. It’s as if they were submerged in the ocean and drowned. Even Lowes provided a better experience. First of all, the hot dog was below subpar, and the temperature lukewarm. Next, the orange was slightly worn out. Overall, it provided me with a job and was the best store I’ve been to.

I really like shopping this home depotbecause the employees are always really nice helpful and the store is always stocked up on the supplies I need to get the job done.

Love this place but im familiar with the store and products so finding employees to help isnt an issue

Hands down my favorite Homedepot!! The staff is amazing and always takes great Care of us!! (Merideth is the best, and I believe it is Veronica who was super helpful) Jeremy the manager is Super Awesome and makes sure to always go above and beyond!! I HIGHLY Recommend this store!! Thank you Homedepot of Auburn Hills for taking such great care of us!!

Good store. Friendly and knowledgeable employees. Quick visits and usually have best prices on products.

A very nice lady was helpful in finding the product that I needed. Another eomsm went out th of her to help me at the checkout

The Home Depot has all the Hardware and Supplies we need to keep our shop moving in the right direction. Always a top knotch experience when we make a supply run. Granted this last visit I wouldnt of minded picking up some tools but I dont think the company would like to see that on their card :)

Were in the midst of relocation and had several unused moving boxes to return to Home Depot. LaTrece in Customer Service went beyond the call of duty to accommodate me. I didnt have my receipt. She patiently researched my order and made sure I was reimbursed accurately. We will return to the Auburn Hills location for such excellent customer care.

First the Auburn Hills store has the worst inventory. ‘Sorry we’re out’ is quoted 50% of time. Quality level of choices have dropped substantially meaning you have cheap and cheaper to choose from.Too often you’re teaching the salesperson that, yes there really is such a tool.

Always a good experience people are very helpful

My husband went in a bought a patio set and was told it would be off the truck at 9 Am the next day, paid for it and came back. It wasn’t off the truck and the “manager” told him he couldn’t give him a day or a time when it would be off the truck. Told my husband to be patient! And they see millions of customers a day so things fall through. He did not care at all about customer service. We just got our money back with no table or help!

Two times the Auburn Hills store had to take over a botched project that I started at the Lake Orion location. Amazing how different two stores can be. Excellent customer service here.

I liked it because its The Home Depot. How can a person not like this place? All your home improvement needs. Helpful staff most the time. Lots of parking and all the rest. And if you dont like The Home Depot, theres a Menards about 2 minutes from here. And guess what? I gave them 4 stars too for the same reasons. Im not picking sides here. This isnt a one or the other sort of thing. I gave my 4 stars and thats that.

Better than the Southfield branch. What can i say? Its Home Depot... help yourself of perrish!

It seems like they have everything you could ever need for a project. If they dont you can order it.

The website included directions to the item I wanted. No wandering around the store!

Excellent got what I needed and more.

Call before you go to buy anything you find in stock there! Drove from Waterford, to auburn hills, to Pontiac, only to find the tool I wanted was not in stock anywhere, even though their website showed 2 in stock in Pontiac. Even an associates inquiry showed 3! There were none to be had! Another life lesson trusting a company will keep their website up to date!

Horrible service in cutting area. I will never go back.

Staff didnt seem to know much. Had to ask 3 different employees thw same question before finding a team member who knew. However, all were very friendly.

I always love going to home Depot employees are very friendly and if you got a question theyll find somebody that can answer it for you

Edited review, this is strictly for home depot, concerning 2 things 1 lumber prices that have come down but not enough, I did a lot of homework and have many different responses on why the lumber has went up and since I have 30+ years in trees and lumber Im dropping what I believe to be the truth as to why, lumber is up 130% beyond the normal prices (NOT COOL) why is it up simple (quality Control) alot of builders were contracting to building 30 homes and going belly up at 28 and screwing folks and contractors and in the process building these oversized huge homes that are flat out ugly and have zero reason for being built and when they were 5 years down the road they fell apart and the homeowner is screwed and no one without a 40+ foot ladder or lift can repair the house much less wants to because the insurance is to much for them to hire honest labor that would risk climbing the ladder, our technology and willingness to not care about each other has superceded our humanity. Read between those lines and the rest falls in place...

The home Depot in Auburn hills was awesome! Were looking for a fire pit and a friendly store worker helped us find one. We love it and cant wait to use it! Keep up the good work!😎😊

Used to live in this store while we were remodeling. Nice, clean store. Alot of variety. Unfortunately, a lot of unhelpful rude staff... but sure they dont have enough help.

Love the depot large variety great prices

Needed a Bi fold door that was up high and out of reach. Found someone fairly quick to get it down and I was on my way

Helpful sales clerk in appliances

Some old guy working there (not wearing the orange apron, but the gray one) was unbelievably rude. Couldnt be bothered to look up from his phone. I told him he didnt need to help me find gloves, Ill find someone else too. He told me he cant help me if I dont know what Im looking for.Listen boomer, if you think youre too good to work at home depot, dont work at home depot. Everyone else was perfectly fine.

Looking for a generator. Bad weather on the way! Ice-apocalypse! Polar vortex! Bomb cyclone! Or some such nastiness... Home Depot by me (smaller store) had a few on carts, ready to go, with gas cans and extension cord on the carts as well. Unfortunately, these Ryobi generators were WAY overpriced at $799. The only other machines they had were small units (less than 2000W), that were inverter generators. These, too, were priced very high, but they had fancy bluetooth connectivity!All in all, the gentleman working the generator area at Home Depot was very knowledgeable about all of his generators. Home Depot, youve got a great staff! Too bad you guys werent prepared for, whats being billed as, a major ice storm! Who knew?Btw, I found a gennie down the road at Menards. It has dual fuel (gas or LP), Briggs & Stratton engine. Puts out 500W less than the Ryobi for $399. Sorry guys.

Barb was managing the self check out this morning. I needed separate gift receipts for two separate purchases and she was extremely helpful and efficient. I left with a warm sense of loyalty, once again knowing that I like coming to this Home Depot best.

Great store, well stocked, quality products, fast checkout

Asked 3 people for help, they were each absolutely CLUELESS in here!!!

Great salesman.

I like this store because you get good customer service. And, if one person cant help you then, they get someone else to help. Thats appreciated these days. Because most of the employees in any other store arent that helpful if at all. So, thanks go out to the employees at Home Depo!

All good but no treated lumber, out of 2x8x12 or 16 and no 5/8 treated.. floor guy Kevin S. was awesome guy knows his stuff

Very helpful...Thanks

Did not have garden center gates open had to get my dirt after dragging cart to the back loaded it push it back through store, then had to ring it up myself, no help obviously,

Good selection helpful staff.

What carpet there today to put in the backyard by the pool The man that rolled the carpet was excellent he was busy with another customer when I left and he said that they would have somebody bring it out to the truck I waited I waited I waited finally I came inside and theres a young husky boy standing there not doing anything I said why arent you bringing my carpet out well I got to have help I said the man that cut my carpet was old and he lifted it by himself you look like a healthy boy to me why are you just standing there I think the manager came because he heard me complaining and helped him I should say he did it and let the boy just stand there and when they put it in my truck the boy just stood there and didnt even help put it in the truck I would fire his butt in a minute

Great customer service

Friendly staff,and always willing to help.

First time I have used for kerbside collection. Well organised system

They always have a really friendly staff, especially the guy that collects the carts

Great place to buy all the materials for your home building project.

I always come for something and leave with nothing

Dont do curbside pick up. Ever. Youll be sitting there forever.

I love this store but when u pay with credit card always check that they will only charge u one time.. they charged me twice and they cant do nothing about it they say or refound my money they say. My bank account says otherwise..

Bill in plumbing is my guy! He has bailed me out a few times, the man knows his stuff!

When I walk into Home Depot i am used to superior customer service and workers that are helpful. This Home Depot has subpar service and the workers at this location are completely rude. In addition the two people working in the paint department today were not helpful at all.

Actually creating what you have been thinking all along; being Cooped up this past year ....

Out of a lot of items and there is almost nobody to help you.

Special Buy sign prices were posted in the vegetable garden center. When I took my purchases up to the register they would not give me the special Buy price.

Everyone was so helpful and nice. What a pleasant experience

Price of lumber is getting ridiculous but usually got what you need there

They had every thing I was looking for, and I didnt have to ask anyone because there directions were very clear.

Things were pretty disorganized but it was busy. Left without what i came for, store was out. Employees were pretty cranky as well.

Lumber prices are still to high but overall still the best big box store around

Best deal for the dryer I needed

Got what I needed easy to find

Typical Home Depot. Not as large as other Home Depots but a pretty good selection of home improvement goods and tools. Service, as usual with their stores, is good and the check out process is quick with minimal wait times. Good store overall.