Im 44 years old and this team of people consistently give the BEST service I have ever encountered. They are all kind, thorough, attentive, caring and positive, literally EVERY time I interact with them. My son and I have been here several times and Ive called numerous times. They know hospitality and make you feel valued and appreciated. I always enjoy visiting or calling them!

Great people, awesome service, could not recommend more!

Highly recommend Estrella Mountain Eye Care. Dr. Loe was very thorough and took time to answer my questions regarding some of the tests. He is very personable and professional. Melanie is fantastic!! She really helped with the eyeglass purchase process and has a knack for finding just the right frames (for both my husband & myself). I like that they give you a line by line cost and what our insurance covered versus real cost.

New to AZ I found Estrella Mountain Eye Care via a google and VSP search, I can not recommend them enough. Everyone I encountered from front office to opticians to doctors were friendly and professional. Dr. Loe was spectacular, hands down the best eye doctor I have ever seen. He made sure I was happy and comfortable before I left taking time to answer my questions and explain everything. I highly recommend this practice!

I have been a patient here for a few years now and my experience has always been great. Dr Loe is awesome! He is super friendly and explains things very well! Highly recommend Dr. Loe!

Waited a month to be put on the schedule for an appointment only to find out they do not accept my insurance. I’ve also always have had issues with ordering contacts through them.Update: they didn’t ask at time of scheduling they waited the day before my appointment.

Great doctor and team. In town for a business trip, had a contact rip, help me get a replacement.!

Good luck getting an appointment through the phone. No answer and no response to voice mails. After a week of trying, I am Looking elsewhere

I recently had my eye exam at Estrella Mountain Eye Care and was very pleased with my experience. Scheduling my exam was easy and I got my first pair of glasses ever which turned out great! The doctor was knowledgeable and kind. All the staff that interacted with me during my visit were very friendly and helpful. The office has a very comfortable feeling overall. Although I live across the valley, I will gladly return to EMEC for my vision care!

Wow, what an experience! I enjoyed myself (all except the puff of air and dilation, never liked those :) ) Dr. Beth Pyle was very informative and was gentle with the dilation. :D The staff was very friendly and knew their stuff. (I overheard one of the staff helping someone regarding her glasses/contacts, he was knowledgeable with what she currently had and was able to provide her with what she wanted. I was impressed). They always provided good feedback on all my questions. I would highly recommend Estrella Mountain Eye Care for all you eye needs. Great Job, guys!

Unfortunately I never made it into the office so this is my first impression of the office. I was running 5 minutes late, I called and they told me my appointment was actually set for a 4:30 check-in and not 4:45 so I was already late. Then the receptionist asked what I wanted to do. I obviously want to be seen but I was trying to honor her office policy. She covers the phone but I still hear her talk about me asking to come in late. Then she gets back on the phone and tells me I have to reschedule. I wont waste my time there. I called Costco and they scheduled me right away for an appointment! Much more competent person on the phone and super friendly! She took care of things quickly and efficiently! Taking care of your clients is key to a good business!

You say you will return a call it’s been 4 days. Then I call back and get places on hold for more than 20 minutes.

I normally dont post reviews, but I really wanted to give my thanks to Dr. Pyle-Smith! I was a bit nervous coming in (I get nervous easily), but Dr. Pyle got me to smile and laugh. Just like that, she eased my anxiety. Dr. Pyle was so nice and professional; she answered all of my questions that I couldnt get the answers to before. She really does know what shes talking about. I highly recommend her for anyone who is looking for an optometrist. Youre in good hands here.

Everyone I interacted with was very nice They had me in and out quickly. They had an odd smell on the outside of the building but I believe that would fall under a landlord issue and not their fault.

From the moment I walked in, I felt comfortable. The staff was professional and friendly. The Doctor was very thorough and explained everything. She never made me feel like she was in a hurry or I was just a number. I never felt like they were trying to sell me anything. I highly recommend.

The staff is always friendly, knowledgeable, and willing to assist me with any questions or assistance I may need. I have seen many eye doctors over the past 25 years and was never able to find one I wanted to go back to. I know see Dr. Beth Pyle-Smith and I have for about 3-4 years. I highly recommend seeing her. She is a down to earth and personable.

Was recommended by my sister-in-law. Was a great experience. The staff were very friendly and helpful. The doctor was excellent, (Beth) very interactive with myself and daughter. She explained everything and also had a sense of humor! really made us feel comfortable, like we were friends! I would recommend to all!Thanks for the great visit! Patty

I came to this place after leaving an West Valley Vision Center and it is far superior. Amazing customer service. They truly care about your experience, how you feel in your glasses, and your budget. New tried to up-sale and was nothing but friendly and helpful. I would recommend 10 out of 10 times!

I really appreciate the effort your staff made to accommodate my need to be seen so quickly. Mrs. Castro really went out of her way to get me in and I’m truly grateful for her efforts. I have a really unique situation with partial blindness in my left eye and Dr. Frank did a great job finding a pair of contacts that would work for me. I most certainly will be referring your office to all my friends and family.

Been going with my kids for years now. Always a good experience. Excellent help from the man that helped us out today to get just the perfect glasses my kids wanted, in the perfect color. I want to thank him for his patience.

Excellent care.

Wonderful experience! JJ was amazing she made me feel very comfortable and made my visit nice and smooth. The dr is amazing I wish I could of got her name but she is very professional and answered all of my questions! Looking forward to my next visit.

I took my son to have his vision checked. We used a gift certificate for the visit. They treated me just like I was paying cash. They made sure that everything was explained as the doctors appointment proceeded. They even made the explanations age appropriate for my son. Eye visits can be scary for children, but they made it a fabulous experience for him. It was quite painless to pick out frames. They went above and beyond by finding the style my son picked in the color he wanted even though they didnt have the frame on the floor. As we left the staff wouldnt let me out the door without cleaning and adjusting my eyeglasses as well. They will be our new eyeglass go to from here on out.

Very efficient staff. Everyone was very friendly and staff members were knowledgeable. I have been a patient for 5 years now and have never considered going anywhere else. Doctors are great and actually take time to address your concerns.

My son and I had a great experience visiting the doctor going to the eye exam and even selecting his glasses. That process was top-notch and amazing service. The sole reason for the three stars was because the unacceptable time line it took for him to receive his glasses which was over 5 weeks. There was an issue at the lab with the frames and the lenses which caused the delay...BUT I wasnt notified until I had to call and ask what was going on with my sons glasses. Given the delays and how things were handled I would be hesitant to recommend to family and friends.

Went to just get a pair of glasses repaired. The staff was very nice . Glasses were fixed very fast. Will definitely be returning for our future needs. Well worth the trip no matter how far away you are.

Okay, so I know what you are thinking. Who writes a review for an eye care place? After the superb treatment I received, I felt as though I had no choice. The appointment was easy to make, I received a text reminder about it, I was able to download and fill out my paperwork in advance, and they accepted my insurance. If that was it, I wouldnt be writing this. The staff, both office and optomitrical were amazingly friendly and genuinely excited along with me, to get my new glasses. The exam and fitting were thorough and painless. I was able to pick out my style frames with ease and they were ordered within minutes. 7 days later, they arrived and I LOVE THEM. Great job guys!!! ~ Corey

Dr. Pyle-Smith has been my eye care doctor for quite a few years now. Shes caring and explains everything in terms I can understand. I would highly recommend this office.

I really cant speak highly enough about my experience, if I had the option to do 10 stars I would (⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐)! Dr. Loe was extremely perceptive and knowledgable, his passion for optometry is evident in his meticulous analysis. Dr. Loe and staff are also very friendly and courteous I will recommend this location to any and all who are looking for quality eyecare .

I had a really good experience here, everyone was reallly friendly and passionate about eye care. Definitely will be returning for my eye 2019 eye exam. Thank you Karen, for helping me select the stylish 2019 frames!

After not being completely satisfied with a previous visit, I was able to make an appointment with a different doctor and I am so happy that I did. Dr. Pyles was so welcoming and friendly and she really took the time to explain things to me.I would definitely recommend seeing her.

The staff is very friendly and upbeat. I was able to quickly see the doctor, and he was kind and informative. The woman that helped me select my glasses made it a fun experience for me.

TERRIBLE! Choose another eye clinic! Was called to change appointment time by 1/2 hour. No problem. When I got there someone had made a big mistake and canceled my appointment. They saw me anyway (umm yeah, should go without saying since it was THEIR error!). Slow office visit. Took more than 2 hours. New trial contacts had to be ordered as they were not in stock. Its now been almost 2 weeks and they still are not in. I have called twice and was promised a return call...surprise surprise that never happened. Dont waste your time here. Too many other options to mess with this unorganized place.

I happen to be off work on a Monday and my wife reminded me that I wanted to have my annual eye exam (or in my case bi-annual). I called the office and asked about first available exams, the front desk person informed me they had an opening at 1:30pm. Once I got to the office they had me update my records, and within 5 minutes they called me back to start my exam. As soon as the assistant finished most of the inspections the doctor was coming into the room to do my exam. Dr. Pyle has a great personality and is awesome to deal with since I dont like things close to my eyes, doing exams is taxing on me and the doctor with multiple breaks. She explained everything to me and walked me to the front to try the extra picture of the inside of my eye that I elected to do, but struggled keeping my eyes open...LOL. The front desk associates were very friendly during my check out. I have been going here since I had to get glasses, which is about 10 or 11 years and I have always had great service. If you are looking for an optometrist I recommend Estrella Mountain Eye Care.

I was very impressed with the technology and staff and selection of glasses. Everyone is super pleasant to work with. Highly recommend them.

After trying several other eye care specialists, we found Estrella Eye Care was the most thorough with their evaluations and explanations then others we had tried. Support staff were professional and courteous explaining the billing and any questions we had.

Ive been going here for a little over ten years and never had an issue. Their doctors are great and the sales staff is too. Theyll usually try and pinch every penny out of the insurance companies. So I was a bit taken aback when the girl I spoke to today was really short with me. My new insurance isnt covered and rather than let me keep my appointment she canceled it; No options or remorse, like I had never even been a customer, used a tone and tried to get me off the phone. I would of gladly paid out of pocket long for an exam and glasses but the way the girl spoke to me actually made me want to take my business elsewhere. Im not sure what kind of new people theyve hired but its the wrong kind.

Awesome Dr. and staff! Always get outstanding treatment by this group. I would highly recommend Dr. Pyle and her crew!

The staff and doctor were wonderful. Very professional yet approachable. Definitely would highly recommend their services to anyone

Everybody in the staff were very helpful and courteous. They explained everything very well. I also received prompt services from the doctor and the staff members. I would definitely recommend this eye care center to anyone.

I hadnt been in office for 3 yrs.My appt. 3:30 and I was out by 4:15.I had Dr. Pyle last time, today Dr. Baker came in.Very nice and talked to me, did tests and showed me what he was checking and what I was seeing on the computer.Wonderful experience.The only thing I find kind of weird (and I thought of this last time) they ask for an ID and when I give my license to front office, they dont just copy it and give it back. They hold on to it and the young lady who comes to get me, gave it back to me.Out of 5 - I give them a 4 1/2!

Took my 10month old to see Dr Pyle-Smith under the infant see program and she was so amazing with her. I was nervous about how my daughter would react but the Dr made the apt so easy and great that I myself will be switching eye drs to see her in the future

My husband & I were very impressed!! Everyone from the front staff to the Dr. were wonderful. I came to see Dr. Beth Pyle-Smith with some very concerning problems with my eye. She was wonderful and thoroughly explained my condition and what we could do about it. She was very reassuring to me as I was an emotional wreck about my vision. We highly recommend her and we greatly appreciate her skills. The front staff was also great and and they spent time on the telephone with my insurance so that I didnt have to do it. That too,, was greatly appreciated. If you are in need of eye care we recomment Estrella Eye Care.

Im a single mother and I have to work so I had to wait a little more then a month for a appointment in the afternoon and I did not receive a call or anything a day before for my daughter appointment. I called them and they said theres nothing they can do unless I wait another m ok nth for a appointment this is sad they cant work with people. There trying to give me a morning appointment when Im telling them I dont get off work till late. Last time i go here and i have sent so many people to there office i regret it!!!..Well I am on your list and its been a week and they havent called me. Theres one girl there that she has a attitude she sites kn the left side when you walk in . She looks at people like we smell or if were not people . Shes there because of us 5he customers si she should correct her attitude.I sent about 8 people to your location and I regret it like I said Ill have to talk to them to go some where else

Super friendly and helpful! I would definitely recommend them! They really make you feel welcomed.

My wife and I have been going to Estrella eye care for years and we love the staff and doctor. Their knowledge and care is great.

Everyone was so nice and knowledgeable. Roxanne was very helpful picking out sunglasses 👍🏼👍🏼

Everyone in the shop is helpful and courteous.I drive from Prescott to Goodyear to receive this service. Thank you!

Its easy to make an appointment, their website let you fill and print check in forms, so when you arrive at the office you are ahead of the game, very convenient.

RUDE the lady in the front with the short hair ughhhh she was rude from the moment I walked in ! She asked me for my Id and insurance card I gave her my ID and I’m with Tricare Prime there is not Insurance card she was acting confused like she didn’t know what I was talking about, then she goes “ You know it doesn’t cover glasses or contacts only an eye exam” I’m like “I’m aware” so then she goes “soooo are you going to bring in the Insurance card? Because we can’t verify you without it” sooo I literally said “you know what it’s fine nevermind ! “ & I walked straight out the office I WOULDNT RECOMMEND THIS PLACE TO MY WORST ENEMY!!!!!

Dr. Beth Pyle-Smith does an outstanding job and really cares for her patients!

Amazing service! Beautiful office and a lot of great designer frames to choose from.

Bad place. Stay away. First they will dilate your eye before they go over financials with...cant see numbers can you? Then they took weeks to get your glasses. Then after telling you that you can get new lenses for life if scratched, you come in to take them up on it and they tell you 2 years warranty. And finally, to top it off, i asked for my prescription so i can go to zenni oprtical, the front desk girl tells me they cant give that to me...WHAT? i asked for a manger and she tells me he cant either..WOW. Well once i talked to him, he said he can email it to me but it will be expired...My prescription will be expired? My vision did not change over the past two year...lol. I had it emailed and he literally wrote expired on it...Nice. To all reading this, i have gone to 50 plus places in my lifetime and i tell you now, STAY AWAY. Get your script and go to Zenni optical. Life should not be this jacked up. to deal with a place you pay ridiculous amount of money to.

My hometown eye care facility. Very friendly, informative, and a good place to have your eye sight cared for.

Just dont schedule an appointment on a Wednesday between 12:00 and 1:00 pm, because the office is closed and they will make you wait outside, although they are the ones who schedule the appointments. Service is decent, but they need to correct the scheduling glitch.

Outstanding care, very thorough, staff exceptional. Everything was explained, and there was no pressure to buy.

Very patient, explains everything in detail. Nice staff

Very professional! Im happy!

Exceptional eyecare and excellent doctor!

Great people Great palce

Great Staff and office

Had a great experience at Estrella Mountain Eye Care.