Horrible customer service, I just need some gasket sealant and could only find a tube of it.When I went to check out I asked the clerk if they sold a single application because I didnt need a while tube he told me no, I then looked at the counter display and there was a signal application.I asked the clerk why he told me they didnt sell what I asked for and he just shrugged his shoulders and said he thought I wanted the same brand as the tube.

I went in today looking for a new frame for license plate. David B. helped me find one and even put it on car for me. He also helped me locate flex glue. Awesome customer service!

Great place for standard parts, fluids, and tools. If out of stock they can get it fast.

The sales guy was very helpful, I might have bought the wrong oil off it were not for him. I also got the prettiest steering when cover, and a blingy plate cover. So now my car is sparkly ❤️😘

They are very nice people that work there. I have been in this store a few times and I have never had to wait more than 3 ot 5 minutes. And they all ways say hello as soon as I get in the door and how can I help you with a smile. I really dont mind going to them when I need something. They make it so easy. So thanks Auto Zone. Mrs Bowen

Excellent service from an employee this afternoon. His recommendation for updated headlight replacement was RIGHT ON the mark. Love them. Knowledgeable and courteous service today. Thank you!

Bought breaks and had to go back then to a different store to many trips for a simple job.

Very good there great helpful will make this my go to autozone

Auto zone is great. Nice staff, willing to help. Was in there one time and they couldnt find part in computer, he new they had it. It took 30 min to find . It was miss stocked. Found it. Most people after 5 min would blow it off. Not autozone. Thanks

They always have answers for my problems from my car and they always have the parts

Clean store, helpful employees just what I needed.

Here lately dont have alot of parts needed or tools and mechanic knowledge is still low, most the time I find my own parts and order online if I use them

Great service always has what i need from a friendly smile to great service.

I always get great and quick service at this store. My only complaint is the location. If you arent in the right lane you will probably have to do a u-turn. Its on the right at the top of a steep hill, the sign is only visible when you top the hill and its either a fast right turn into the parking lot or make a u turn.

The employees are great !!! Guys were a big help ...always are thanks AUTO ZONE for making my life easier by finding the break pads for 2020 mits eclipse whom no one has available ..yall ROCK GET IN THE ZONE AUTO ZONE yall are right there .... Thks× ryan d

Friendly service, I needed a part and it stated online that it was in stock at this Autozone. So I make the trip to this store only to find out they dont have it....waste of time and gas.

Called in the morning for a price on a part but wasnt able to pick it up until after work. The lady was so helpful...she pulled the part and held it for me until I was off work. The guy that helped me when I got there was friendly. Great service on and off the phone!! Definitely would recommend this AutoZone.

I just went in there just to buy some windshield wipers for my truck. Not only did they removed my old blades,they installed my new ones! Staff there definitely got the best rating I was allowed to give. Ill continue to take my business there, and I recommend everyone shopping there!

Asked them to read my check engine light. He said he would teach me how. If you arent going to do it, take down the signs.

When Ive needed to return something or refund or exchange and have had a receipt for that item, there are no questions asked and my money is refunded promptly

So I couldnt figure out how to get my head light housing out,its a new truck to me so Ive never needed... So I asked Raymond for help,he walked over and pulled up the latch lol! Any way, the staff is all down to earth good people.I just feel Raymond was a big help in finding the bulb to me buying Allen wrenches I didnt need ha! Thanks Ray for the help man duh!!!! Lol

Came in for new RV battery, staff was helpful and got me sorted out

They are very nice, they help people that need help. The guys there will even come out to your car. At the moment they only come out in an emergency

Always helpful, good pricing

Always good to me

I replaced half of my truck with AutoZone parts!! Service is great. If you want good advice on what part to buy for your vehicle, ask the female; she is much smarter then the males that work there. Dont get me wrong, everyone there is very helpful, but the female that works there has never steered me wrong. I shop at AutoZone for all of my auto part needs!! Love this place!!! :)

Great staff...and helped put on my windshield wipers

Troy was great, didnt have to do all that he did for us. Definately one of the best & the best customer service Ive seen in a long time.

We had just come out of a family dinner, and my truck battery had died. We usually use OReillys because my brother had worked there for over 30 years. When we called them tonight to see if they would change out my battery, they told us no, due to the make and model. My truck has a crossbar that has to be removed to change the battery. So we called our Azle AutoZone and talked to Troy L. He told us he would change it out for us. We got a jump start and drove over to see him. He came out and looked at it and realized that an electrical box on top of the battery had to come off as well. He couldve stopped there and said He couldnt do it for us, but he didnt. He stuck with it. And even though it fought him every step of the way, he got the job done. After seeing everything it entailed, I knew I wouldve never been able to do it on my own. He is truly an asset, and demonstrated the epitome of what customer service means, and is all about. He took a situation that he wasnt even supposed to do, and he did what was right. Ive been in retail management for over 30 years, and that was truly going above and beyond. Thank you AutoZone, and thank you Troy L. especially. You have earned an AutoZone customer for life.Thanks,Curtis Knapp

Couldnt get it together 2 many mistakes

They should have more knowledgeable employees

Great store to go to get stuff that you need for your vehicles.

They are good place but make sure you do not lose your receipt. If they cant find it in their computer system you are S.O.L. But they are courtious and a knowledgeable crew. And they are open later than Walmart. Haha

To be very honest the girl on the counter was pretty rude I was looking for the correct antifreeze for my car none of the bottles had the year model listed and she very snuggly told me its purple or pink so not real happy with her I usually dont have that kind of problem I dont know what her attitude was for that day

Sales guy was Awesome very helpful found all I needed thanks

I have went to this location 3 times to get a blinker switch witk cruise control for a 2004 caddilac cts . needless to say today i go back for trip # 4 .this trip is to get my money returned . orilleys. Here i come

Azle Auto Zone is great, I have been a customer there for about 6 years. Staff is great and commercial. They get what you need when you need it.

Diane just helped me with wipers, she is so into cars, we opened my hood after she put wipers on, she told me about my diesel engine (that she works on) pointed out her awesome 4X4 in the lot which was same year and model as mine. What a great experience to get friendly knowledgable advice from such a car enthusiast who was not above helping a novice. Super customer service. I don’t think I’ll be going anwhere else. AutoZone HQ should consider advancing this employee. I do not write reviews often and it’s my first for a parts store.

Good place to buy parts at a fair price. If they dont have it they can get it. FREE diagnostic service by smart mechanical people.

Wouldnt buy Auto parts any place else

Helpful staff and always have the right parts, convenient location

I recently did a tune up on my car and did a little research before I went in on the parts I needed. The gentleman that helped me was nice and knowledgeable, he was even able to give a few tips. I would recommend this location to anyone who doesnt do a lot of diy car work.

Dont buy there life time starters, had 3 in a row that were bad!!!!!

This location has a great crew behind the counter. I enjoy going to this location

Great access in and out

Got a box for my battery and some fuses, everyone was nice and helpful to help me find what I needed

Sharing the post from my Husband I cannot believe they did this to him. See Below from SasquatoThese guys are a complete joke. I called them before hand to make sure they would price match and he said yes they do as long as it is matched to another store that you can pick up the items. Basically they do not price match with another company that only has the item online. So I found a company who had the item in store for pickup and tried to get them to price match. They basically laughed at me when I went in there and told me to have a nice day. Like screw you goodbye in a nice way. These guys should not tell someone they do something and I go out of my way to go over there and then get laughed at. I will never go another AutoZone again. It’s no wonder these type of stores are dying. HORRIBLE customer service and they charge double for everything.

Yaaaay car parts

These guys are a complete joke. I called them before hand to make sure they would price match and he said yes they do as long as it is matched to another store that you can pick up the items. Basically they do not price match with another company that only has the item online. So I found a company who had the item in store for pickup and tried to get them to price match. They basically laughed at me when I went in there and told me to have a nice day. Like screw you goodbye in a nice way. These guys should not tell someone they do something and I go out of my way to go over there and then get laughed at. I will never go another AutoZone again. It’s no wonder these type of stores are dying. HORRIBLE customer service and they charge double for everything.

Great help at anything automotive.

Dont honor their own hours. Claimed to close at 8 PM on July 4th per the sign on their door. Arrive at 7:50 for an emergency transaction and the guy counting money at the register waved us off. Set your hours to 7:30 PM if you arent going to allow customers in up to your posted time.

Excellent customer service.

My battery died at Azle hospital and I was about to walk to autozone, but decided to call first and ask if they had the battery before I headed that way . To make long story short they went above and beyond and came to jump me off !! Will never shop anywhere else for my car part needs.

Got the part I need everything worked out great

Good prices, excellent discount offers, great app, plenty of in-stock merchandise.

Its autozone. Good selection. People are friendly and knowledgeable.

Really helpful in finding what you need

I first was mad about a late order and quickly realized its not the store its just autozone chance sometimes. The staff is fast and always there to help!

Great help very professional

Knowledgeable staff and very clean

Always helpful and just an easy place to shop for parts

Told us we had to wait andncome back the next day for an exchange because their system was down and then gave a hard time returning a set of brakes for a 1994 e150 because it turned out the ones we had were fine.And then trying to order retaining springs for a 2003 elantras brakes,they told us they couldnt get them but when I got on their website they had several sets in Fort worth.They were just being lazy and lied to me about it so I would do research on their website if you need parts for something.

Theyre very efficient service wise I was surprised clerk even knew how operate code detector and more so when he replaced sensor that was defective

Had the part I needed and clerk was nice

Love the store. We buy all our parts here. Brian is awesome!

I needed windshield wiper blades and the guy was very helpful and even installed them for me! That was a big relief since I had my kids with me at the time and it was raining that day!

Great, helpful, friendly staff. Knowledgeable about what we needed, ordered our parts and we received them the next day.

Went in to buy a battery staff was helpful and got me taken care of quickly.

I will now always choose O’Reilly auto parts. They have the same price but HIGHLY SUPPERIOR customer service and knowledge base. This Auto Zone has ruined it for the entire corporation for me. From now on I’ll go MUCH further to access O’Reilly. They still understand being polite and courteous to their customers.

Perfect service!

Excellent bought a battery and they installed it for free and very fast.

I usually go to OReillys, I like them better. No reason.

Always helpful willong to do extra to make sure u have what u need

Its alright depending on the competency of the person working at the time

Didnt have the part I needed to fix a hyundai elantras drum brakes and I was forced to check online only to find they did have it but it was in dallas somewhere.

Decent parts availability. Some service reps are better than others but even the managers struggle when you ask more than what their computers can answer.

They handle things professionally and even put my batteries in the truck.

Called to enquire about a turn signal flasher electrode. They had it in stock offered to set it out and hold it for me. I was across the street at Walmart so I was in and out in seconds. Absolutely stellar experience! Staff are always accommodating and pleasant. Another parts store seems more bothered you are there and agrivated if they have to assist you in any way to locate an item.

The man behind the counter was extremely lazy ... I had to go outside and fix my license plate light bulb myself while a bunch of male employees watched me struggle with it ... I wont ever go back to Auto Zone i will be going to orileys from now on .. in my opinion AutoZone needs to be working harder and faster to keep up with every other auto store and that includes Walmart

Good friendly service. Reasonable prices and selection. Helpful staff.

Great staff, very helpful. Love the commercial account manager

Friendly staff when girls been there a long time she knows what shes doing.

Good people very patient and awesome results Parts come on on time

Its decent.

Staff is very helpful. Great bunch of people.

Not happy at all whit the service, AutoZone anounces said they install the battery for you, but not on this place, rude people. AutoZone stuff still good.

AutoZone is a great place to go. Quality of parts has come a long way.

Staff was very helpful and had everything I needed!

I came in here to return a 2 year old battery after my 13 Fusion wouldn’t turn over this morning. The employee available to help me tested my battery and looked up my reciept with my phone number to verify my purchase date. Sure enough, the battery tested bad. Diane, the employee, was confused because my Duralast battery was only rated for 475 cold cranking amps, way too low for my car. I hadn’t even noticed! Somehow I was sold too small a battery. She handled the process and got me the correct battery very quickly and I was back out the door with the correct battery and no out-of-pocket cost. Way to go, y’all!

The employees went above and beyond to help me. Extremely helpful and the managers are very knowledgeable

All 3 times Ive been to this particular store, Ive been treated inconsiderately. Whether its talking down to me for not knowing the proper term for a hydrometer, to demanding that if they dont have 10w-40 oil, that it doesnt exist, and nobody out here has any, expect feeling inept, no matter your knowledge level.Todays incident showcases the stores inability to operate their own systems. I purchased a part online to be shipped to store. I got a confirmation email that it had been delivered, went to the store and got blank stares. They barely believed Id made a purchase online, and after a long search they didnt have the part that had been said it was delivered. The associate suggested I drive up the hill to a neighboring Auto Zone to get it, to which I asked if it could he delivered to his store. With a huff, he called his neighbor and got put on hold for 15 minutes. Finally I told him not to worry about it, that Id drive over there to get it. Final nail in the coffin, I went to purchase what I could find in store, and was told the computers were frozen and that Id have to just leave and come back some other time.I left, went to the OReillys down the street, got every single part I needed without a special order and was taken care of with respect and genuine kindness.tl;dr- dont waste your time at the Azle Auto Zone, when the OReillys literally a quarter mile away will have EVERYTHING you need, without the crotchety attitude or caveman-like operation of their electronic systems.

Good customer service sometimes

Asked for fitting was told might have one if I wanted to come and look on shelfs why wouldnt he just go look hes already there

Service was not very good. Prices seem higher than what they should be

Great service and great people. They can help find just about everything ya need for your car

Great guys very knowledgeableManagement is awesome

No Autozone deserves anything but a 1 star ...change mind mind

Friday January 19,2018 i was in your store spent 50 bucks buying a headlight and other stuff for my truck, had great service. went back today Sunday the 21st you would have thought i was asking the guy to install my head light. i asked the older man to get a headlight for my truck after having to tell him 3 different times it was for a GMC not a Chevy. He then spouted off a part number and pointed to the back of the store. i then asked him if be would go get it. long story short he stood there with his thumb you know where said i guess i can but didnt move. Needless to say i wont be back. Thanks for the GREAT service NOT!

Friendly service, willingness to help problem solve.

The guy messed up on the parts we wanted