Went to get new glasses, new girl employee,(nice but. No experience) first time using the eye equipment. I wanted some one with experience. I was told by her associate that she had to learn. I said she can learn on some one else. I was told that I had to be more understanding. Im not a lab rat. Im paying the bill. The new girl is ok, her associate, has a lot to learn about customer service. Im going elsewhere for glasses.

I was skeptical when our companys vision insurance changed and they wanted us to utilize a big box store for eye care. I was pleasantly surprised. Dr. Webb is thorough and has great customer service. I have some eye issues. He recognized the issue before I even had to say something which immediately put me at ease. He gave suggestions to help remedy some problems, which my former optometrist (and I loved) did not offer. I hope you have as great of an experience as I did. Dr. Webb is worth it!

I have to say I did not have positive experiences at this vision center. The first time I visited in mid December I had to wait an hour and a half to place an order for a pair of glasses. The reason for this? The clerk on duty did not know how to ring out the customer ahead of me. And instead of asking for assistance from the store manager she’s made us all stand there for over an hour while she repeatedly entered the wrong numbers into the cash register. The second time I went in to pick up my glasses was the most positive experience. However within six weeks of having my glasses they broke at the hinge. Today I went to pick up my replacement glasses. Again only one staff member was on duty and she was too busy on the telephone with an insurance company to wait on the customers. She asked me to come back in five minutes which I did and by then they were two other customers also waiting. Which shocked me the most is she simply handed me my glasses. She did not place them on my face. Instead she just asked me how they felt. When I expressed my concern she got rather defensive and told me she’d work there five years and knew what she was doing. I explained that I’ve been wearing glasses for 45 years and have never had an optical technician simply hand me my glasses and expect me to leave. When she did adjust the glasses she never looked at how they fit it behind my ear or on my nose to make sure that there was no pinching and that she’d actually curved them in the correct place. Long story short the price might be cheaper but since the service reflects that price. Cheap? cheap cheap. I will be expressing my concerns to my insurance company.

I broke the fishing line on my Morel brand semi-rimless glasses at a Dells waterpark. The staff at this Walmart optical location was able to take me in as a walk-in customer without an appointment, and they made the difficult repair very quickly. Vacation saved!

Vicky was friendly and helpful with all the questions I had. Her customer service skills are excellent. I will be shopping here from now on.

Called to get an appointment, she didnt ask my name just said Im with a costumer Ill have to call you back when Im done takes number. Never get a call back. Thanks for wasting my only day off.

Have always had a good experience here until today 9/26/17 my exam from start to finish took over 2hrs because the tech had no clue what she was doing and none of the other techs would help her I watched other customers come & go.. Im really hoping I actually get the right lens..

Staff is very friendly and professional.