The new management is amazing. My husband went in to pay the bill and we ended up upgrading our phones! Rose was absolutely wonderful and a pleasure to talk to. She was very informational, helpful and understanding when our little one got loud! This is honestly the only Verizon we will be going to from now on! What wonderful people they have now!

Why you should come here is a far better place then who used to be here. But also a dear old friend of mine works there as well too. And she is the far best person I know and would go buy a phone or phones from. Or I wouldn’t know how to put the other gender in there place because of her. And when I need a new phone I will only go see her and deal with her as well too. As she is my like a sister to me in a lot of ways too. Go see these chicks here for the best service in Barberton Ohio.

What magical people work here now then before. So much better people to be around too. Come and check out what magical things they can do for you and your phones or phone lines. These girls be popping on this magical train express.

Jalen bush and Joe Gonzalez were very knowledgeable and friendly . They fixed my phone very easily.

My experience with Rosalina was excellent. She is very knowledgeable and knows how to get a person interested, because of her knowledge of The Verizon products. I got a new phone today because of her personality and knowledge. She is an asset to Verizon.

Rosalina was very helpful and a delight.Thank you RosalinaPhyllis Bell

Rose was fantastic :) she answered all of our questions and was quick with updating our phones. I highly recommend her for anything with your phone!

Rose was super friendly fast fun and overall very professional. Made my visit and switch to Verizon so much better ☺

Glad that this store is under new management as its nice to have people actually be there to work with you and care

Rose provided excellent service and veryhelpful.

I had a very good experience at this store, Roselina made it enjoyable and She was very professional, I will keep my business at this store, there is nothing like good servive!

Rosalina gave fantastic service. She was super helpful and made the whole experience stress-free!

Had an excellent experience and look forward to doing business in the future, took care of me fully.

The new manager Rose was extremely helpful. My phone suddenly stopped working yesterday and even though her store wasn’t officially open, she help me get set up with a new phone!

Rose and Tabitha were great to work with and answered my questions thoroughly.

The experience was great. Rose was very helpful.

Rose was an awesome experience of Verizon customer service! Excellent!

Rosalina was very helpful and amazing. Thank you!

Awesome service, came into cancel and switch carriers was originally unhappy with the price, rose got me set up not only with a better deal then I was paying before but got me set up with home internet and a new phone for less then i was paying before

Great experience with Rosalina and Tabitha highly recommend the store

Great experience with Rosalina and Tabitha here at the Barberton Verizon.

Rose was amazing and got my stuff set up and working

New Verizon store and management made getting new phones a snap. Ask for Rose.

New store and management are fantastic! Worked with Rosalie and the transition was smooth.

Rose and tabitha were absolutely terrific and helped with all my needs.

Knows her phones and can answer all questions. Good experience.

Coolest hair of any Verizon store and great service

Great service and very helpful.

New management are awesome and helpful!

Great experience with the new team

The door was locked with a poster that read one customer at a time. Which is probably super correct, but it also left a phone number to call that was supposed to reserve a spot in line, that directed you to a unknown scenerio. Huge wasted, disappointing trip.

Rose was a pleasure to work with

Terrible company worked there for over a year. Shady business practices and half the 5 star reviews are from staff there. Would avoid like the plague. They’ll lie about “free tablets” but won’t tell you you’re locked into a two year contract with that free tablet. Also don’t fall for their “VIP” calls they offer the same thing to everybody. They’ll also tack on extra 20 dollar charges for literally nothing. Can’t express how bad this company is go to a corporate store instead and avoid all this bs.

The employee was amazing and made me feel welcomed and answered All my questions! GREAT EXPERIENCE!

Took care of all my needs and answered all my questions in a timely fashion! Will recommend

This store is beyond amazing. My phone wiped itself and I lost everything. I didnt know any of my passwords and was totally lost. I went into this store next to Giant Eagle and Byron was a life saver. He was able to help me recover almost everything! What a great experience. Highly recommend this location!

Liked this store up until the guy with long hair quit. New staff is rude and unfriendly. Don’t seem interested in trying to work with you. Go to Norton or the store by Target in Wadsworth instead.

Great customer service.

Very helpful

Great experience

Staff was super friendly and helpful had a great experience thank you

Very unprofessional company and people I would not recommend signing any contracts with them because they dont honor there word and the company allows its employees to lie to people then once your locked into something they dont honor what they promised you! All you get is I dont know why they said that or why you were told that and a Im sorry is supposed to make it all better. If I could give a zero rating I would. Please turn back now!

Saved us money on our bill and got us both in new phones! Very knowledgeable and wants to save you money. Best Verizon in the area to go to.

Never thought I would have had such a great experience I am not the easiest customer as I am very thorough and money savvy. Erik who helped me was wonderful very patient and kind his supervisor is wonderful too! Just wish he had more knowledge about phones but still giving 5 stars.

Person working there didnt seem to happy that we came.. gave me confusing information about watches.. I know most people are tech savvy but I am not.

Went in and had a very nice face to face conversation. When starting the plan the store assured me not to worry about what my bill says in the my Verizon app for the first bill because the system hasnt properly updated yet. Good thing my suspicion took over and I further investigated because I ended up on a more expensive data plan as well as put on Verizons most expensive protection plan with out even being told of it or the other protection options. I have finally gotten everything sorted out after talking on Verizons customers service line and hope that this was just a mistake and not intentional. That being said, it is still a hassle and shouldnt have happened.

Byron was amazing. He was very patient with us and we were his last customers. He sat on hold with the fraud department for o re an hour trying to get us hooked up while his wife and kids sat in the parking lot waiting on him to go home. Wonderful customer service...

Dont do business with these liars. Ripped my mom off when I was trying to help her out. One lie after another. Now they wont return a call. GO TO A REAL VERIZON STORE- DONT BOTHER WITH THESE LIARS. THEY WONT RETURN A CALL, HORRIBLE CUSTOMER SERIVCE.

All I can say is excellent customer service Ethan and Donald way to go fellows... I wish I could give them 10 stars they really deserve it...You feel at ease

Helpful, courteous, even took time out to show a blind man how to better access his phone. Best experience I have had with phone questions and issues!

This store has higher prices than Verizon, doesnt participate in any of the promotions, cant sell devices outright (has to be a monthly plan), and doesnt price match other major retailers.

I just got a new phone from their and it was a great experience. Friendly helpful employees. Top notch service thanks guys

Worst place I’ve ever been to in my life, I couldn’t agree more with my sexy boo bear

Just got new phones from Pete at this location, and it was the easiest time I have had so far! Very memorable experience, will definitely be back

Donald was a huge help got the new iPhone super quick fast and friendly service.

The salesman tried telling me my phone wasnt on their Network for about half and hour and trying to sell me a thousand dollar phone at the same time. He actually brought the new phone out and wanted me to play with it while he pretended to try and get my phone on the network. After a while I started losing my patience because the phone is unlocked and I have photo evidence from Amazon of other users on Verizon networks with the same phone. Eventually a manager stepped in and magically my phone could be put on the network (sorry kiddo no commission for you.) He then told me as a new Verizon customer I was eligible for a free tablet if I signed a two year contract for the phone. I asked what was the catch and he stated a one time activation fee. After recieving my first bill I called the actual Verizon customer service and found out it wasnt free and I am going to be paying for it each month until the unit is payed off in two yrs. This place is just filled with trash salesman who will lie about anything to get more money out of you. I was also told by Verizon that I should have received 25% off of accessories for my corporate discount that the salesmen knew about but never applied to my purchase of $53. Take the time to drive to a real Verizon store so this does not happen to you.

Typically I go to the Fairlawn location but with this store basically in my backyard I decided to give it a try. With two young kids I didn’t want to hassle with the long wait times I knew I’d find in fairlawn. That said.... I Felt like the guy couldn’t get me out of the Barberton store fast enough. Ethan didn’t check to make sure my new phone was working properly before telling me that I could leave to let my old phone download to the new one. Didn’t go over the new monthly bill with me and when I asked for him to REMOVE the insurance on my husbands line he did not and ADDED insurance that I didn’t ask for to mine. I was told I’d be getting a phone with more GB for the same price as the one I had wanted because what I wanted and asked for they were unable to give me. My husband just showed me our new estimated payment and it’s double what we currently pay. My line was due for an upgrade it should only be going up the cost of the new device. For the bill to double is insane. To not have a heads up on that and to be assured otherwise is unacceptable. I can forgive a lot (short staffed, dirty bathroom, lack of variety in accessories) but this. I can’t. I am going to be going back to the location in fairlawn to see if they can’t fix this for me. I might have to wait longer but at least their staff isn’t so over worked they can actually give their patrons the time and attention that they pay for.

They didnt have what I needed when I specifically explained on the phone what I needed and what it was for. It was a waste of a drive. Both times I have been to this store, they seem to not want to help . I ask questions like how much does this cost and they give you a look like they dont want you bothering them. I wont be going back to this Verizon store.

Pete was very helpful and knowledgeable about the devices we got. He provided a very welcoming atmosphere, and we will be sending everyone we know to him!

Yeah never again. Went to get a phone charger and paid a ridiculous price of $40.02 because the salesman said it charged the phone 75% faster. Lied straight to my face just to make a sale. It took my phone over 2 1/2 to charge which is way longer that it takes even a cheap Wal-Mart charger to charge it!! And then when I went to return it because I was lied to he called ME the liar and said he couldnt refund my money because apparently they dont keep 40$ in the store. Yeah okay theres not 40$ in your register? Right. Unbelievable. So now I have to wait for a cashiers check. Completely unprofessional. Stay away from this place!!

Great store good employees

Ethan was a awesome salesman great guy helped us out quite a bit

Awesome experience and friendly staff. I had a million questions and they took their time to answer them all!!!! Definitely going back when I need anything Verizon!!!!

Super friendly and knowledgeable people. They seem to really care about the customer. Great prices too.

No other Verizon stores gives me any problems, except this one. Printer for receipts been down for well over 2 months, staff does not follow through with transactions to where I am without data even though I paid my bill. Just an awful run establishment. Might switch carries bc of this store single handedly.

Great store. Love the location! Friendly, knowledgeable staff. Fantastic service.

Awesome atmosphere and a great group of people working here. I will definitely recommend this store to all of my friends and family in the area.

Great experience in this store! They helped me with all my questions and made getting a new phone painless!

I just stopped by just to check on their prices theyre little high compared to everybody else theres supposed to be a lot better I dont want to see that be honest with you I dont have any issues with the phone I have so why would I pay close to double for the same thing not sure but some folks wear bike Verizon I swear by saving money as long as the system works

These helped me out with my account so much. I would recommend this store to anyone.

Joshua Brandon was very helpful and actually cares about his customers,highly recommend him. Went to the Montrose Verizon and was told they couldnt do what I need at the Barberton location which was a lie will not be going back to Montrose Verizon always a disappointment there!

Extremely helpful explained all options. Quick service

Best Verizon experience Ive had. Super friendly staff.

Very friend staff! I definitely recommend Joshua Brandon he is very helpful!

Everyone is so friendly and so helpful !

Ethan is a wonderful asset to your company.

Great service!!! Answered all my questions and was very helpful.

Under new management! New staff is awesome!

Excellent customer service! Making this store my go-to store

They won’t answer their phones or have a message service..... I have a MAJOR problem and need Byron the manager but the phone goes unanswered or hung up upon!!! Not nice!

Great customer service! Go in and ask for Dena!

Extremely helpful and friendly!

Ok need better deals

So glad we have a Verizon store back in town.

Great experience!

Good service

One star is too much.

Very helpful

Thank you pat

The queens of Barberton and I know queens among other things. Long live the magic of Barberton.