Sareeb, was a great salesman! He was very helpful and he and his team were able to get me the best deal possible. I’m 18 years old and with their help was able to get a 2018 Jeep Compass ! I would definitely refer them to my friends and family.

Andy was so great with me. I have to say he was probably the best person to get me in my new jeep. If anybody is looking for a new car please go down and see Andy because you wont be disappointed. Thanks again. Happy customer Sharon Belknap

We had a great experience leasing our new Pacifica from Castilone, at a time when the supply chain for cars can be a problem. Our sales person did a fine job, was extremely helpful and personable, and did everything possible to make it possible and enjoyable to get our new car. This is our 3rd Pacifica from Castilone. I highly recommend this dealer!

A few weeks ago I Emailed Amanda about a particular vehicle I was interested in. She got back to me, and we set up a time that day so I could come look at it.When I got there I asked for her, the salesman told me she was not there but that he could help me. I told him about the vehicle I was interested in and his response was “Oh we sold that”.What poor customer service! I inquired about a specific vehicle, and drove 45 minutes to this dealership only to be told it wasn’t available.I think the worst part is that it didn’t really seem to matter to them, and they still tried to sell me another vehicle that was 10K more than the vehicle I originally was interested in. What a joke. Extremely unprofessional, I would not recommend visiting this dealership.I ended up buying a brand new Jeep at West Herr. Great service with great prices.

I am a small business owner and i feel it is important to support your local businesses. I have always received good service from this dealership at fair prices. They take the time to communicate with you when you have service needs, so there are no surprises when the bill is presented. What I was having done required alot of tech time, but I was informed of the progress several times before actual completion of the work This is the 7th vehicle I have gotten from this location.

People are always very friendly they serviced my truck which I bought from them also purchased a jeep from this past weekend Josh is a excellent salesman Cory is very easy person to get along with he explains the financing things so you can understand them with out all the extra bs i would strongly recommend checking them out

Got there 10 min. before my appointment they opened the door drove in they took us to the waiting room offered us coffee then in about 20 min. they came back and said it was ready to go. Great service so far would recommend.

I have been a customer here for many years, They always treat me as a valued customer. I am very happy with the service I receive there.

Worst experience I ever had with a dealership. Very unethical in their practice of selling vehicles and would not recommend. Gave both the owner Steve Sr. and son Steve Jr. several opportunities to make good. In short, ordered new Ram 1500 Bighorn Truck after several mistakes in paperwork that they finally corrected, they claimed two trucks had been ordered, first one being a mistake. June 1, 2021 truck arrives upon. Next day upon going to see truck and I explain to sales man Cory that this truck must have been the one that was ordered by mistake, because several options that I order to include two-tone interior, safety packages were not on it and the off-road package I did not order was. I again ask if my truck was still on order for which they assured me it was, and I ask if prior to selling this vehicle they would give me opportunity to buy, since they explain production had been slowed up due to lack of microchips and I had been waiting since March 2021, and didn’t know how much longer I wanted to wait.Prior to ordering a vehicle I was going to buy one off the lot. When I went to buy the vehicle after several minutes of negotiations, and given what I thought was a very good price, only to be told that the vehicle I test drove, and wanting to buy had already had been sold the day before. This happen with another vehicle that they were supposedly going to get from another dealership, again, with a very good price tag negotiated. After this happen three times I decided to order a vehicle and went through another dealership as well just to satisfy me that they weren’t jerking me around as to the best price. Over the phone, I and Cory both on the Ram web page created my truck by going line item by line item in which we both had the exact cost upon finishing. I also did this in person at the other dealership and they both gave me estimates as to what they could sell the vehicle for, and Castilone Dealership was $2,000.00 better. Send me the paperwork I will look it over and we have a deal. After initially looking over paperwork I quickly understood why Castilone Dealership had come in lower than the other dealership. They had omitted several of the options, which reduced the cost of their vehicle, claiming again that they made a mistake. After the mistakes they had made already I did not feel comfortable ordering a vehicle until I had verified the paperwork and I told that to Steve Jr., but unfortunately he had already ordered a vehicle under the third revision and then told me that they wouldn’t have any problem selling it. The fifth revision is the one I agreed upon because all the options I had ordered were on it and none of which I didn’t weren’t as well as double line items adding to cost.Fast forward to first vehicle coming in and three or four weeks later I’m inquiring as to if the vehicle I ordered had been shipped out yet, and request a call back after several attempts to find out. I get a call from Steve Sr. owner who asks me why I haven’t picked up my vehicle on their lot yet? He also informs me that the other vehicle that was ordered was kicked back, as to not being ordered, due to parts and that my rebates that I qualified for during that time would not be given due to my not picking up the truck within the two weeks of its arrival which amounted to $6,750.00. Then he questions why I never left a deposit for which I informed him that his son stated I didn’t have to due to all the mistakes that they had made in trying to complete my order. I told him Steve Jr. said that it would only be approximately a $1,000.00 for which he said, “No.” $3,000 or $4,000.00. Obviously, Steve Jr. doesn’t know how to run the business when his father is away but, blaming a customer who is spending $55,000.00 on a vehicle is not the way to do it. Steve Sr. said that I would make me a deal and it went something like this…sell me the vehicle on the lot for $7,000 more than what I had been promised, but he could get me financing which I never needed and that he would make more money on for the kickbacks.

My best experience with dealer service ever!I would like to thank Jim for taking care of all my concerns with my truck. Jim was able to fix the issue with my truck that the dealer where I bought it tried to fix twice. I will definitely be taking my truck back for all my service.

I loved working with the staff here. They were very helpful and knowledgeable and respectful. I loved working with Corey. I am a single mother and he took amazing care of me. He helped me find the vehicle I love and have now, and they were very reasonable at helping me and making the process fast and smooth. I would highly recommend them to anyone looking for a vehicle!!!

They were very friendly and went above and beyond fixing my car, they drive me to an appointment so that I wouldnt miss it while they worked on my car and were willing to pick me up after. Andrew and Kristi were very warm and friendly making a stressful situation easier to handle.

Corey was great to work with, he was very attentive, kind and very thorough with showing our vehicles and making sure we left knowledgeable. He’s definitely a good face for the company, as we once had a bad experience. It was a nice change up. We appreciate his efforts and making things go smoothly.The only issue I would say is they need more help then having one person running multiple deals at the same time because it led to longer wait time.

Andrew was an excellent sales person! He was able to find what I was looking for and put me in a used Cherokee with little pressure. It felt like I knew him for years! I would definitely recommend him and Castilone to anyone shopping for a new or used vehicle.

Bought a 2018 Dodge Ram from Castilone on 5-11-21. Corey Ryan assisted me through the whole process. I will have to say it was the most expedited and smooth auto transaction I have had. Answered all my questions and very informative. Thank you very much for a great experience and a great used vehicle!

I had a wonderful experience here! I can’t say enough about the staff, they were quick and attentive to my needs! They got me in and out that day. A little insight on the situation, less than perfect credit makes car shopping terrifying for most. Corey was so professional and honest about everything, taking the time to go over every form I signed and some of which I’ve never had a dealer even disclose to me! That my friends is transparency!!! Kasey did my financing and that went so smooth! They are wonderful and I highly recommend goin there if your looking to get a vehicle! The selection was also very impressive, I did my homework this time! I didn’t jump, and I’m so glad I did, I’ll be a repeat customer for sure! Go see COREY... he can get you into something you love, not just something you need!

Had service on my 2017 ram 1500 Laramie done 8/24/21 and picked up 8/26/21. Oil pan replacement. Right in fast service. Have had great luck with Amy service done with castilone in Batavia NY.

Oil and lube and multi-point inspection done. good job, reasonable price and timely service

Great place to get your vehicle serviced. Excellent, friendly and knowledgeable staff.

Excellent place !! Excellent people !! Excellent experience!! My story is that I went to a previous dealership and was let down and disappointed several times with countless issues on the dealerships end... After much frustration, my husband got ahold of Castilone and they made every minute relaxing, comfortable and personable. Theyre very experienced and not out to screw people over but rather, help their customers!!! I cant say enough good about the team of people that helped us out and made it happen for me ! We dealt with Corey, which was the best car salesman and the best Corey I have ever met !! The other amazing men there I also can not thank enough !!! Castilone you guys are great!!! Five Stars🌟🌟🌟🌟🌟!!!!!

My husband Clark and I went to Castellino Dodge Ram in Batavia to turn in a 2017 Dodge Ram and pick up a upgrade to a new 2019.Christopher Schultz who is the sales and leasing consultant was very helpful in getting what we have now.It was a great choice, I know that another gentleman named I believe his name is Michael Litwin.So if youre interested in a new truck, or if you are interested in leasing stop by and talk to the guys that will help you find what youre looking for.

We have gone to Castilone for every vehicle purchase we have made and they have always been great! Amanda took care of our latest lease for us and she made the process smooth and easy for us! I recommend going to them if you are looking for a vehicle! They are all great there!

Great sales and great service. Will definitely be going there again

Great sales and service team. Highly recommend buying your next vehicle from them.

Hands down one of the best car buying experiences Ive ever had! The Castilone team went above and beyond for me, and I would recommend them to anybody in the market looking for a vehicle.

I enjoyed my experience....I will be back for my service needs. I gave 4 stars only because I didnt see any chairs in the service waiting room.

Service personnel were very good with communication. The repair, well, not so much. Our brand new (474 miles)Jeep Renegade had a drive shaft failure with damage to the transfer case(all mfg related). Castilone did the repair work, but when I took it to our home dealer for some vibration still occurring, they found that the sub frame bolts were never torqued properly, all were loose. Simple oversight, maybe, but unacceptable from a certified mechanic.

Taken care of immediately. Detected a problem and it was corrected in a timely manner. Everyone was courteous and professional.

Amanda did an amazing job when I purchased my car over a month ago. Best service out of all the dealerships I went too. Will defiantly stay as a customer.

I bought a car through the internet from Colorado and the sales staff (Corey) and dealership were great to work with. I highly recommend Castilone for buying a car in person or remotely

It was great. The saleswomen was very knowledgeable about the truck i qas looking at. Such a nice person also. Thank you Cheryl.

Thank you to all at castilone they made buying a vehicle quick and easy. Their staff was quick to answer all questions i had and would recommend others to check them out!

A word to describe my experience here at Castilone is phenomenal. For the past year or so Ive been working on building my credit back and being able to be financially on my own again. I have moved up but not to where I want to be yet. I have wanted a wrangler ever since I could drive and never thought I could afford one. I didnt think my credit score was good enough yet to finance without a cosigner. I didnt think Id get enough money for my trade in for it to be worth it. Castilone made what I thought was impossible happen! I was able to trade in my rav4 fWithout having to rollover much at all, able to get my new vehicle without a cosigner, able to keep my payments in the price range I was looking for and without putting my whole savings into a down payment. They gave me my financial freedom and the vehicle of my dreams! I had the priveledge of Corey Ryan helping me from the moment I walked through the door. He didnt try selling me something I didnt want. I told him what I wanted and that I knew most of my asks were most likely impossible but he took care of me from the beginning all the way to handing me the keys to my new wrangler. He really listened and delivered!! Everyone I dealt with in the process was absolutely fantastic. I usually dread having to go to any dealership because of the hassle and horrible experiences but at castilone it was an absolute pleasure and they made dreams happen. Thank you Corey Ryan and everyone at Castilone that made this all possible for me. They made me realize nothing is ever impossible! I recommend this dealership to anyone wanting a good dealership experience and in the market for a new vehicle or trade in!!!

Excellent service would definitely buy from again.. How dealers should work..

2 may be generous but objective and fair. Due to Covid only working remotely with dealers until time to sign paperwork. I had challenging time working with sales rep from communication standpoint but I recognize Im not the only customer and Im not there in person. The benefit of the doubt is why they get 2 stars instead of 1. Between ATVs, motorcycles, cars/trucks - probably worked with about 10+ different dealers over a decade (bought ATV in another state no issue prior to Covid so not my first remote buy) - never have I been given one price and went to finalize only to have it be $1,500 more than down payment price I locked in. Why? because they gave my coupon discount to someone else while THEY delayed getting me the info they need for loan. That took 24 hrs to get an answer from them once I identified the increase and finally got the necessary info. Their response? take it or leave it, we have other people interested in the vehicle. So you could be me or the other person - you roll the dice. I will not ever be back and cannot recommend. Readying yelp this has happened to others. Do your homework.

Customer service was about the worst it could be. Got charged well over 150 dollars and they didnt fix the problem couldnt even tell me what the problem could be or was. Then wouldnt give my key back until i paid in full. I feel very much scammed, lied to, and for anyone thinking they are there to help you should start looking elsewhere.

If I could give zero stars it would be. The sales manager is the most unprofessional individual I’ve ever dealt with. When asking questions being cut off and talked to in the most condescending way. I could go on and on.

One of the easiest car buying experiences I’ve had. Matt Boyle was awesome, got a quick approval and had everything ready when I went to the dealership. He was very knowledgeable and helped by giving me a run down on my new Jeep. I love my new Jeep. Definitely recommend this dealership.

Youd be better off having your incompetent cousin work on your vehicle then this dealership. I had my Jeep Patriot in for electrical issues on April 15th (I had an appointment for that day), I did not receive a call from them for a week. Finally was starting to get annoyed and called them. Spent an hour on hold till they paged the mechanic just to tell me it would be in the shop the following day. This went on for another 4-5 days of “it will be in tomorrow”. Got a call back from them today, the 26th, turns out it was under an hours worth of labor and that I could come get it. Hop in the seat and all my dash panels are still in the back seat not put back together, I was just so annoyed at that point that I put them back together myself. Waste of time and money

Amanda did a great job of helping me find exactly what I was looking for and made the whole process go very smoothly!

Chris made buying my car so easy I would totally recommend him to anyone

I was on a business trip in Kansas. My rental vehicle was a 2021 Dodge Durango R/T. I fell in love with it and proceeded to work with Corey Ryan here in Batavia, NY while I was still in Kansas. He was a real trooper working with me Long distance and explaining the incentives to me. The day after my return I went to Castilones in Batavia to pick up my new Durango. I went five minutes down the street and while getting out of the SUV, a guy in a neighboring vehicle complimented my new car!! Corey was great and easy to work with. Very thorough with all explanations and demonstrations. I am extremely pleased with the whole process.

I was looking for an all wheel or 4 wheel drive SUV with low mileage and new model year. I spent several weeks looking online and visiting dealers. Finally, I found this dealership which had a Jeep that had all the things I was looking for, including some nice-to-haves like a factory remote start. Even better, it had much lower mileage and had newer model year than all the other vehicles in my price range.My wife and I were helped by Brian Jackson who was friendly, professional, and really went the extra mile. We didnt have a trade-in, we planned to give our old car to our teenage son (yikes!) who is still practicing driving to get his license. The logistics of picking up the car and getting the old car to where it needed to go were a bit complicated and Brian actually offered to drive with us and help us move the cars around. In the end we figured out an alternate solution but the fact that he was willing to go the extra mile (literally!) was very much appreciated. I highly recommend this dealership and Brian. Car sales people get a bad name of being shady and underhanded and I am very skeptical in general of anyone selling me something (especially something of such great cost). I walked away with an impression that I was dealing with honest and professional people.

This place is great, sales people are not pushy at all. If you’re in the market for a new or used car, Corey is the guy to see.

Bought a really nice car from them and after having some issues Steve reached out and helped me out! Thanks, Steve!

Friendly employees and so popular that appointments are 3 weeks out

After shopping for over 6 months at various dealerships in WNY, I sent an inquiry to Castilone about a specific vehicle. Within moments, I had a phone call back and set up an appointment with Suzanne. First of all, this dealership is GREAT to work with. Its smaller, so its a much friendlier experience. You will not be ignored or rushed or pressured, as I have found to be true elsewhere. Suzanne is AWESOME! She had no idea what she was getting into when I walked in the door. I was indecisive and all over the place in terms of what I actually wanted, but she was extremely patient and took the time to listen and help me sort out a decision to land in the right vehicle for me. She kept in touch, but not with excessive calls and emails...just enough to see how Im doing with my decision. When one truck I wanted to see had not yet been delivered, she notified me within minutes of it getting delivered. Thats service that you just dont get everywhere. I highly recommend Castilone and especially Suzanne. If youre car shopping and even if youre uncertain and even if you need to drive and sit in every car in the inventory and push ALL of the buttons, and even if you make your final decision at sundown on New Years Eve when she definitely has other things she could be doing, she will take good care of you!

I rate this 0 stars. I have contacted Castilone 3 different times with no help. I even asked for a call back today after I called them at 9:30am and still haven’t received a call back. So much for helping me with my Dodge.

Cory was great, service department top notch

I leased a new 2019 Jeep Cherokee for my wife. I worked my deal with Gregg Strauss and was happy. Unfortunately jeep had a recall on that model so we had to wait a good week for the parts to arrive so we could take delivery. Steve Jr helped with a lot of questions that my wife had and stayed on top of getting the parts to the dealership and installed.When we finally could take delivery Mike got all the paper work done and was able to get a speedy paper signing done.Suzanne deliver the SUV and did a good job.This is our second SUV from here.Great dealership. Good team work.And yes I would recommend them.Very friendly staff.

On time and done right!

I had a great experience here. The whole staff was wonderful and helpful. Suzanne was my salesperson and she went out of her way to make sure I had everything I needed. I highly recommend this dealership.

They fixed a recall problem. They told me it would 1/2 hour and it was .

Amazing job Suzanne! Thank you for helping me with the purchase of my new Jeep!! From meeting me at the door for my appointment with a smile, to me leaving with the perfect vehicle. It was a pleasure working with Suzanne and her team! I would highly recommend Castilone!

Reasonable and will help customer anyway they can.

Always Great Service...

Had great experience purchasing my first car from Castilone. Brian Jackson made sure he explain everything. Paper work was all set when I came to pick car up, and Mike explained everything to me. I would highly recommend them. Randy

Caleb Pepe helped me check off an item on my bucket list... my brand new Wrangler Sport Unlimited its the most gorgeous blue youve ever seen

This is my second purchase through this dealership. I live 40 miles away. I knew what i wanted and they had both trucks in stock both times i was there. Suzanne was very helpful with my most recent purchase. I just wanted to go look at the new Ram models. I wasnt expecting to leave with a new truck the same day. Suzanne stayed two hours past her shift ending to make sure everything was all said and done. She even helped us move our personal belongings from our old truck to our new truck. I highly recommend seeing her if you are in the market for a vehicle. Go see Suzanne Suzanne Suzanne Suzanne.

I leased a Jeep Cherokee from Castilone back in February. I honestly was not prepared to get a new vehicle at the time but, in working with Suzanne and her sales manager, they were able to make the deal worth while. I can honestly say that I have never had a more enjoyable time purchasing a vehicle. Castilone takes a different approach to the car buying experience and makes a much better process over other dealerships. I will continue to recommend others to visit Castilone and request Suzanne specifically as shes gone above and beyond my expectations twice now.

I saw a commercial for Castilone about employee pricing and a Black Friday sale so decided to stop down and see what they had to offer. I worked with Brian Jackson who was very helpful and informative. He answered all my questions (and I had lots of them) and was very patient with me as I pondered what vehicle and options I wanted to look into. Brian was able to cut down my negative equity and get me in a brand-new car for the same price as my old used car. To say Im obsessed with my new car is an understatement. Shes a beauty!! If youre looking to buy a new car be sure to stop in and ask for Brian Jackson. Hes a really down to earth guy that will make your buying experience enjoyable and fun!!

Suzanne was great to deal with, very professional and very friendly. She show me different options and I found a vehicle i liked Suzanne and the sales manager find a perfect deal for me. I recommend Suzanne. Shes awesome and care to find what you really need.

Steve and his staff were amazing glad I could go and try and buy a car from them

I leased a Jeep Wrangler with Castilone back in 2017. Yesterday I stopped in to see what my options were to move into a new Jeep Wrangler, 8 months before my lease was up. My awesome sales rep Suzanne and her upper management did an amazing job showing me my options. They helped move me into a brand new Jeep Wrangler and made sure I was up to date on every step of the process. They made the transition process look effortless. Thank You Everyone!

I just purchased a 2020 Ram Laramie Sport from this dealership. I worked with salesman Matt Boyle who is very knowledgeable about all of FCA’s products. We met a few times to figure out what I wanted and needed in my new truck, as well as locate one that was exactly what I was looking for. Highly recommend this dealership due to the friendly staff who puts you first, not the deal. Again, see in person or contact salesman Matt Boyle and he’ll get you the best deal possible.

Worst experience ever!! Would not recommend!! Sketchy sales people!!! Do not hold to their word!!

Just purchased the Gladiator and Love It! I am under 5ft in height and have no problems riding comfortably and have no obstructions from my view. The Jeep is surprisingly smooth on these rough Buffalo roads and we are excited to see how much fun we can have with it! Thank you to everyone at the Castilone Dealership for making my purchase smooth and Easy. The staff was very professional and knowledgeable and answered all my questions. A special Thank you to Steve Jr. and Suzanne who made buying my Gladiator Perfect!

Great job Suzanne Kennelly! Your a very pleasant and friendly person to work with. Love my new Jeep! Thanks a million Steve & Greg for your “extra” help!

Wonderful dealership! Couldnt have asked for a better car buying experience. Their friendly staff made everything easy and laid back in the process. 10/10 would recommend this place to friends and family for their next car. Thank you Castilone!

Went to Castilone looking for a Jeep wrangler to buy. Our sales rep. Shannon was very friendly to work with and was patient with us even though we came in an hour before closing time. We never felt pressure to buy right away and she answered any question that came up. If you you are in the market for a new or used car recommend Castilone and I highly recommend you look for Shannon as your sales representative. Overall it was a Great experience.

We went into Castilone’s to check out the latest Jeep Grand Cherokee’s and were very impressed with the overall experience. Suzanne was great to deal with and very friendly. When we found a vehicle we liked Suzanne and the sales manager were fair. After a minor flaw was noted, Suzanne made sure it would be cared for and it was impressive to see the actual owner involved to make sure everything was to our liking. I would recommend Castilone and ask for Suzanne if you need assistance.

I had a great experience with Castilone (Dillon) and the rest of the team. They were very patient and willing to help us out. I would go back without a doubt! After reading the reviews, I am sad to hear others had a negative experience. That was not the case for us. I knew what I wanted and came in as an educated shopper. Again thanks to Dillon and the Castilone Team for getting my forever car!

“Fantastic place, great customer service!”This dealership was top notch! Shannon went above and beyond to make sure I purchased the car I was most comfortable with. She gave me suggestions and her advice, but was in no way pushy what-so-ever. After I decided on my car the process was absolutely painless. So quick and professional. I felt like family by the end of the whole process! I would recommend Shannon Wolfanger to anyone who is looking for a new or used car.Thanks Castilone for having such great employees 💙💙

We wanted to buy a Jeep Grand Cherokee January 2020. My wife did not like the fender flares so they agreed that, if we payed extra, they would replace them with new ones. We contacted them numerous times between then and June. No one knew what we were talking about despite repeatedly calling and trying to get answers. Eventually we were told they could not do it and we would get a refund. We’ve waited a long time for that refund and my wife called Castilone several times asking were it was. I called Friday, July 17 and was transferred and put on hold on numerous calls for a total of 1 hr 55 min. My wife went in on Saturday, July 18 and asked for our refund. Stephen Jr apologized for not getting it out and said he knew nothing about this situation (despite employees telling me they sent him voicemails vin v and emails). She was promised the check would go out Monday, July 20 and given his card with his personal phone # in case there were any issues. Never got the refund. Called the phone #, no one answers and voicemail is full. Called Castilone’s and asked for Stephen Jr and was transferred to a phone that just rang forever- with no voicemail. Called back and spoke with the financial guy, Ron. He knew nothing about this but would tell Stephen Jr or Sr I wanted my refund. On Wednesday, August 12 I emailed Castilone through their website and said I wanted my refund by Friday, August 14 or I would be taking them to small claims court. I even included my work address in Batavia so they could deliver it there on Thursday. You guessed it- no show, no refund. See you in court Castilone’s!!!

Went there to purchase a grand caravan. Asked them for there best price and they came back with the internet price and what my payments would be with different down payments. I asked what current interest rates were and they couldnt answer them. They were eager to show me vehicles that I wasnt interested in. My opinion is that they want to make sales at a premium and not interested in making sales to build a repeat customer base.The used Vans they had showed me were former rental vehicles and are being advertised as one owner. So who knows the actual history on them. Im not scared to own a former rental car.I left them with my fair price and I will update my review if they decide that they want to make a deal. I probably wont hear back because the salesman came back with a sheet that had my name right but it was the wrong phone number, Address and Email.... I gave him my right address and phone number along with a copy of my license.I liked the van I looked at and it will be up to them to decide if they want my business or not. Staff was very friendly.

Everyone at the dealer was very friendly and Brian was extra helpful. Would recommend him to my friends. The only dealer in the area who had the truck color I wanted and made sure I drove away with a smile on my face!

I bought a new Dodge Challenger recently after searching the internet for the best deal I could find. I live over 400 miles from this dealership. Greg and I negotiated a great price. When I flew to Buffalo he was waiting for me at the airport. The car was perfect and exactly what I wanted. Shannon spent over an hour teaching me how to use the advanced technical features of my new car. She gave me her business card and cell phone number in case I had any questions in the future. I was going to drive the car for about 100 miles then stay in a hotel. I loved driving it so much I drove all the way home. I’ll definitely return to this dealership when I’m ready for another car.

My experience with Shannon was made possible because of her knowledge of the cars; the high level of professionalism and service she provided me; Her integrity; and the high reputation of castilone dealership. And for that I thank you.I believe that every business is built one customer at a time. Customer loyalty and trust are both earned through deeds not good salesmanship alone. Whereas you are indeed a good salesman (woman), this review serves to confirm that you have earned my trust and my loyalty.Most sincerely,Ms Taylor

Purchased a new Jeep in late 2018. Long story short there were lots of financial shenanigans that went on during financing. I called them on it, renegotiated, and saved $12,355.00 in the process. Thats how bad they were sticking it to me.They appealed to me to remove my reviews, and I did. Fast forward several months and Ive come to realize, these guys have really screwed me long term on service. I simply can not have my vehicle serviced there, because I can not trust them anymore. This leaves me with the inconvenience of driving further for service.While #Jeep makes a quality product, Its doubtful Ill buy another because their dealer network is smaller than Chevy/Ford through which I can get service in most any town.The owner of this place is of particularly low character, as well as his sales manager Mike Payne. If I were to do it all over again, wed buy our new vehicle elsewhere. 2019 is projected to be poor for auto sales, so find a dealer worth trusting before you spend. Make them earn your business. Avoid the shysters and con artists.

I bought a beautiful jeep patriot. The whole experience was great. Matt really took his time since we test drove cars for 3 hours, and then let us take it overnight to make sure we liked it. I would highly recommend Matt and Randy to anyone.

Came in looking for a diesel Ram 2500 and dealt with Rob, they didnt have one but they quickly found me one with all the options I wanted and got it in for me. Got the truck in in a timely manner. I would recommend Castilone for your truck needs

Emily helped me find and finance my dream car for an incredible deal. Mike I. Finance was also very helpful. Wonderful environment. Very efficient process and an excellent team! I’m still in disbelief how much they helped me, would definitely recommend!

What can I say? Theyre the best!! Steve and Greg the owners really care about their business and offering a quality experience Matt Boyle my sales professional was nothing short of that a professional who knew exactly what I was looking for based off of the information gathered from me. Mike the finance manager brought me and got me a great rate through a great bank the experience was seamless and simply just excellent! This is my third vehicle from there and I will continue to purchase here for years to come! If you want a good honest price a great vehicle and an even better experience look no further cause castilones Is too notch! Thanks guys!

My buying experience was great with Castilone. Amanda was very helpful and attentive to my needs. The finance department went above and beyond to make it possible to get the vehicle I wanted at a great price.I shopped two other dealerships before I purchased with Castilone. I would definitely send my friends there.

Thank you Allison I love my Gladiator, finding little jeep symbols in different places here and there, even found a pair of flip flops on a piece by the hood on passengers side right below the wiper. I feel like they were put there just for me cause I love my flip flops I have about 20prs. So thank you again 😎

I had a fantastic experience at Castilone with Suzanne. Her welcoming personality, commitment to the job, and dedication to ensuring customer satisfaction truly made Castilone stand out from other dealerships. I would highly recommend anyone to check out Castilone before making a decision on a vehicle. I will not hesitate to go back to Castilone when looking for my next vehicle.

Great experience today buying a new truck. Love the truck. Great service and a special thanks to my salesman, Brian Jackson, for all he did for us!

Castilone was awesome! Our sales girl Chelsi was amazing! She was very patient and did not pressure us at all! The whole experience was nothing like we have ever had before! Very low pressure to buy and very knowledgeable from the sales staff to the finance guy! Thank you Castilone for making our experience a great one!

Excellent AAA+ Service! Hank and Andrew were super attentive and exceptionally professional. Serpentine belt ripped and they were able to get me on the road again with transmission fluid. Mechanic was detailed oriented. Thank you Castilone!

After an oil change I was quart and half low. Took an hour and never diagnosis my fan motor problem. Which they installed. Nothing but probems

Allison did a wonderful job, and had the best customer service amongst all the dealerships I visited. They made sure my service dog was accommodated during test drives. The dealership has a wide range of communications available, yet are not pushy. I asked my pup and he gives her two paws up! 🐾

I almost bought a new jeep 🚙

Matt did an excellent job helping us with our new 2020 Wrangler. The whole staff was very friendly and willing to help with any questions we had.Thank you

Made an appt a week out to have my radio fixed. Dropped it off at 9 am. Called at 2 to inquire I was told they did not have enough time to fix my car today something about testing wires and pulling the dash apart. I was told if I wanted it fixed I would have to make another appt. I said all ready made the appt I have two vehicles keep it and fix it. They oh we cant do that you have to make another appt we are to busy. Needless to say terrible customer service. I made the appointment I told them to keep the vehicle its not my fault they over booked. Guess my business is going elsewere. The next day I took it back to basil Ford were I purchased they took it to transittown dodge I had it back the following day it was only a loose antenna wire and they tested electrical system couldnt find a problem.

Salesman Chris is great to work with. Happy to work with him to purchase my Jeep

Second truck purchased from Castilone. Shopped all the dealers and both times ended up back here. Straight to the point, no nonsense friendly place. Makes you feel at home. Kaleb was our sales person and between him and the rest made the deal very nice. Be back to get a new ride for wife soon too. Thanks guys

Always great service at very reasonable prices. They go above and beyond to make sure you are satisfied. They are where my wife and I always get our vehicles serviced and have always had a pleasant experience. Customer satisfaction is their #1 priority.

I loved that my salesman, Tracy, didnt try any of the hard-sell shenanigans that I have seen at other car lots. I bought my car here which has been a dream to drive. This place is definitely worth a stop if you are looking for a car.

I absolutely would highly recommend ANYONE to come here to purchase a vehicle. All that I have been through, and this team of people are wonderful. I can never repay you in all of my life. All of the employees are wonderful, you guys rock!

Went there to purchase a vehicle and never received a call back. owners are a joke and rude to employees thats why they all leave. save yourself the time and visit a reputable dealer that knows what they are doing. if they can figure out how to sell a car it will take them a week to deliver it. Sinking ship dont waste your time