Terrible service the manager didn’t want to help. In fact she ignored my family and continued to put away parts instead of dealing with customers which by the way is her number one concern. The clerk at the desk didn’t know what they were doing. I tried to exchange a tool that was broken and under a lifetime warranty with the receipt and was told it wasn’t his problem. I then proceeded to the Waco advance auto parts and the were quite the opposite very willing to help very knowledgeable and quick to try to exchange the tools. They are definitely the store I would recommend for anyone trying to get parts or tools.

Well informed and friendly counter personnel. I accidentally dropped my wallet and returned to the store about 30 minutes later and the clerk had put it back and returned it to me.

Great service and friendly staff. Wanted to see if my battery was ka-put or if I had other problems. The staff checked my battery and when it showed as bad (which I figured was the case) they showed me several options and I picked one and they took the time to put it in for me at no charge. Good to see this kind of service hasnt disappeared!

Horrible customer service! I went in while there was only one other customer and was completely ignored. I stood at the counter with my product ready to pay for 10 minutes while the cashier wandered around looking for a car battery for somebody else without ever acknowledging me. I finally told him I would have to come back the next day and still he just said sorry and let me go and lost a sale! I went to Napa down the road and had a wonderful experience!

Got in and out quickly so have a little change in my pocket, cool.

Always love going to this one since I was younger for sure. 😊

Had my online order ready to go when I got there. Had me in and out the door in less than 5 minutes. Thats the way I like it.

The guy in charge here on Feb 4, 2021 must have been having a bad afternoon. You could see it the way he was treating me and the guy that started helping me. They both accomplished the task, but a friendly attitude can go a long way. At the end I did get what I needed, but i was courteous and somewhat knowledgeable in what I needed. All I can say is sorry for the people before me, but do not take it out in me.

Very helpful and friendly every time I visit. Highly recommended

They do their job they treat their customers good get him exactly what theyre looking for and try to help him out the best they can Which is good

Clueless staff here during the day shift..... just close the doors until y’all can hire some decent help and do the public a service

Staffs here are very friend and work hard ensure customer satisfaction. Thanks Advance Auto!

Service has been a lot better in the past year. I always call them before the other

Great customer service. Very knowledgeable

I guess it is hard to mess up ringing something up that I picked up off the shelf. Nevertheless, everyone was nice and got me in and out quickly.

Awesome folks. Replaced a part that broke easily with no questions.

Always helpful people!

Excellent customer service. Benjamin helped to install my wiper blades and also corrected my purchase of an incorrect blade.

Great Staff, mostly well stocked on all makes and models. Great staffTheres 1 thats biased but hes short so....lol

I have had to go to this store many times and everytime I do it seems like there are 2 workers chatting and pretending to work in the back shelving area and 1 person working the register but clearly has no desire to help customers. I have walked in and been the only customer in the store, stood in the same area looking for what I needed, clearly needing some help, and not one employee walked over and asked if there was anything they could help me find or anything. There is almost always a line and if they are going to have to go out to your vehicle to test a battery or check the codes on your car you are in for a wait. There are other auto stores in the area this isnt a top pick to say the least

Great Staff & Customer service they fix my car fast.

I had an online order and it actually was the wrong part, the employees were quick and eager to help me get the correct one.

Courteous service

Great peeps

Had to make two trips because something was missing from starter

Its handy. You can get in n out quickly

Definitely recommend this place. When the other advanced auto parts in the Waco area, found on Beverly Hills and Valley Mills refused to help out with service we clearly deserved (warranty products, and warranting then out), this place was able to help us without any issues! Highly recommend.

The old white lady with white hair wouldnt answer any questions about the product and kept saying Google it and the when me and my friend are getting into the car she went to the store window and gave us dirty looks!

Great service they have the best prices

Excellent excellent service!

Do NOT use this to drop off UPS packages!!! Droped a 1 night air delivery package off on Wendsday and its now FRIDAY and my package has still not left the location nor will they return the package to me so I can take it elsewhere! I paid UPS $80 to overnight a package that is still sitting at the drop off location 2 days later!! These people are 100% incompetent.

They checked my battery and found it good. What a relief.

I had been looking for tie rod ends for a old 4x4 truck I recently bought to restore. The previous owner had changed out the axles and had 2 wheel drive and 4 wheel drive parts. The guys at Advance took time to help me figure out which parts I needed and matched my old parts with the correct replacement parts. Great guys with patience.

The store is okay didnt have what I needed for my car

They were very helpful. Ordered the part, pick it up in the Morning. Could not ask for better service. Thanks ....

Always friendly and helpful staff. 99% of the time they have the best prices over any other part store. If they dont have it, they will find it & get it for you. The only auto parts store I use Period! Wait time is the only thing I would like to see improve.

Oil change was quick. $5.00 senior discount, but you have to ask for it. Able to stay in the car. $33.53 total. More than Walmart, but no wait time.

Crystal was the best! I spoke to her before I got there and she remembered who I was and what I needed. She was fast, thorough and most of all she was professional and kind. Highly recommend!

Some staff here are not very knowledgeable. But for simple projects like fluids replacement, wiper blade changes, etc then this place is okay. But as far as price wise and parts availability they don’t stand out from any other run of the mill chain auto parts store. In my experience you can typically find more knowledgeable sales associates at a NAPA auto parts. If you need knowledge on a more difficult task try NAPA. But if you just need easy and convenience then this is a good place.

Aint nothing but a geeeeeeeee thing friend

I didnt go in but my boyfriend bought a Starter there so it must be a pretty good place 😉

The staff there is either kinda knowledgeable or knows nothing at all. This store WILL NOT answer the phone. After I went it the store, there were other customers inside complaining about having to come into the store to check on things because they couldnt get an answer on the phone. They have a lot of products in stock as long as you know what you need before you go in. If I didnt get a little discount there because of where I work, I wouldnt shop there.

Usually have parts I need in stock and helpful knowledgeable staff

Today my sister and I went to Waco which is about 90 miles away from home and I ended up having my car overheat so I pulled into Advance Auto in Bellmead and they were super helpful by checking out my car and then inviting us to come in where it was cool offered us water while my car cooled down since it was 102. Thank you for your kindness.

Great service

Great service. Very helpful

Great place nice helpful people...its the place to go

Very friendly but really didnt get any help. I asked for my battery to be tested. They tried but wasnt able to tell me anything. I went down the road they tested and showed me that I needed a new battery

Got what you need The help could use some more training

Ordered online and was able to pick up everything in the store.

Staff seemed less than impressed to help others unless asked to do so.

Have gotten great service on my past few trips in

Staff helped me find everything ineeded. Although he looked everything up I was sold the wrong part first. I took it back and he exchanged it for free even though what I needed was more

Great service as I walked in by Kamar. Helped me with everything I needed and I noticed Kamar greeting and helping every other customer that walked in. I’ll def be back!

Lots of inventory, and staff very helpful.eric is the best!

Helpful staff but I had to bring back three of their starters.

Lots of parts, good and knowledgeable staff, found what I needed what more can I say.

My husband called for a price on an alternator and was given the price and told the item was in stock. He was also told the core charge was $70 when in fact it was only $27. Additionally, we got there 15 minutes after being told it was in stock just for them to say that it wasnt!! He tried to get ours tested and their equipment wouldnt complete the test. Just ridiculous all the way around.

Stopped there in a pinch and they were great about help us get what we needed.

Didnt have the parts in stock but did try to find them or order them. Local competitor did.

Mixed feelings, employee turnover is unreal here and the odds they even know anything are very slim!

Reasonable prices, and friendly service

If people would stop standing around talking and actually help people ready to check out I would rate better. Me and my husband have both been stared at and ignored everytime we come in.

Great service, affordable parts

Apparently they still advertise items they dont have in stock and offer their company version. Most are interior despite what they claim by mouth. Always check the contract and if its not in writing, they wont honor it.

Good parts and good business to you

My experience was okay but definitely not my parts store of choice

Employees were very very polite and helpful

I went to 3 auto stores looking for the paper seal that goes between the 2 parts of a thermostat housing. I had my part in less than 5 minutes because the employee knew exactly what I needed.

Nice friendly people but didnt seem to knowledgeable

A few wks. ago I had been out the Hospital for apx.3 days after staying for 2 wks. due to My blood pressure. My husband works out of town every day and So He was attempting to work on our 1999 Ford Windstar van just incase I had an emergency. He went to trade our 3 yr old starter in because it kept bringing battery life down.We have a lifetime warranty.Well when He got there The lady working was very rude with Him.She pulled it up in Their computer that He had spent $113.00 but it did not say what He purchased.He told Her that it should have been documented. That was The only part on our car from them.She told Him He must find reciept.Which was crazy cause I found it.A 3 yr.old receipt.So She had no choice but to trade it.He said it made Her angry and That She was so rude about The situation that He just had to find the reciept....She has terrible customer service.She should have apologized for their mistake.....Bellmead,Tx.store!!!!!Be careful People!!!!although...They Sure Were Very NICE when They offered us The lifetime Warranty!

I neither hate it or love it. No one was very friendly and very slow.

Good parts almost always in stock good service

Staff helped me get the parts I needed. Thought the staff ordered me wrong windshield wiper, but the windshield wiper arm was off which I easily fixed

Easy going plus they price matched

Easy in and out. Prompt friendly staff.

Very fast friendly knowledgeable personnel....

The older man Blue is the guy to go to if you need anything. The lady in there is ok, but, I would find Blue or Dalton.

Didnt have what o needed and werent helpful.

Not the brightest but they try hard

I love this place Im here every day

Great place to get parts and reasonable

They always seem to help even when I know what I need

They sold me the wrong year part, which really sucks because my year part cost too much🤨

Had everything I needed every time I went there

My favorite place to get parts

I have always shopped there. They give L3 discounts

They were the only ones in town that carried battery cable by the foot... THANK YOU

They have stuff for your vehicle. And they have stuff to tie stuff down on your vehicle. :)

Very helpful and polite

Very helpful and curious.

Great

Always good service

Got what I needed, waited....waited....went and look for something else, waited.....waited.....waited....drove to OREILLYS. Should have gone there first.

Im not sure who is responsible for hiring the new guy but they need to give him a raise just for upping the stores customer service factor.

Very friendly

They have to high of an employee turn over. The good ones that really know their stuff dont stay long.

Three calls in a row. ring ring ring ring ring ring. hangup .guess thier busy

Auto parts store. You can order parts

Trying to order and manager keep talking over coustomers.