The service department was thorough and professional. They did a very good job of servicing and making sure the car was in top shape
Everyone was efficient & friendly. They explained what other maintenance was due & showed me some tire wear I wasnt aware of. The car was returned clean.
The service department of Underriner, and my favorite service advisor, Zach Thurman, are wonderfully nice, polite and very knowledgeable. My service and repairs were quick, with no hidden fees and Zach talked me through it all without making me feel ignorant. I bought my little pickup at Underriner, have serviced it there regularly and will buy my next and all future vehicles there. Thankyou for the great service and the great employees!!
We have been trying to get parts for 3 months to repair our 2020 Buick thru your body shop. Not a dealership problem but a general motors company problem. Our 1st new car a 1956 Buick. I have been a proud Buick owner thru the years, I have been told that the shop cannot get an answer . Let me know what you can do? Jack & Irma Radden
Very nice people to work with, especially Tammy Weisbeck. She stayed late for us to buy our vehicle. We love the Envision. Also, David Johnson, the finance person. Thank you.
Service was very slow, and minimal if any information provided. I had to contact the Sales Manager to get a loaner car 4 days after the care was brought in. I had to pay the towing carge when the car stopped running. I felt that Underriner Service Department was uncaring and unresponsive to my needs relating to the New BuickI purchased. They did finally fix the car.
Friendly, work very goodAppreciated the attention since were on a road trip and knew wed need an oil change while in town. Booked in advance
I had my Encore serviced at Underriner Buick yesterday. Service Advisor advised that my air filter and cabin filter were both showing signs of needing replacement soon - and I gave permission to change them, even though I knew I could probably purchase them elsewhere for a more reasonable price and install them myself. I wasnt surprised to be billed $69.98 for the 2 filters. I was surprised to be billed $20 each for labor to install the filters, especially since the old filters had already been removed and inspected before I agreed to purchase the new filters. The labor required to install the new filters (about 5 minutes for both filters) was exactly the same as the labor required to reinstall the old filters had I chosen not to purchase the new filters. This is the first (and hopefully last) time I have occasion to be upset with Underriner Buick.
Michael in the Service dept was very friendly and helpful, the staff all seemed very friendly overall. The price you charged was reasonable and the service was fast and efficient. Thank you!
The service department was able to schedule an appointment promptly. They diagnosed the problem I was having and did a thorough inspection of the vehicle. That revealed other maintenance needed which was done on this visit, preventing more serious problems later on. The repairs were done and problem solved. I trust Underriners service department because they are all professionals, friendly, helpful and dedicated to the best results.
Routine service. Very accommodating getting appt. schedule. Said it would take 1 to 1.25 hours. Think it was done in an hour 10 min. Very professional service manager and staff.
I took my truck to Casey in service & he has been amazing! He keeps me informed at every step. I know my truck is in great hands with him. I will never go anywhere else! Thanks Casey
Service took twice as long as originally stated. Other than that I was satisfied
Mr. Mark Martell helped me out with great information on a newer GMC pickup. Very helpful, knowledgeable about his business and overall a pretty cool dude! I will definitely tell others of his professionalism and will likely be back to possibly try out one of their vehicles.
Best buying experience I’ve ever had These guys spent two hours fighting for me to get the best interest they even stayed open until 9 awesome group of guys but most importantly I walked away happy with a great deal
Service dept is always helpful and prompt.Good about loaners if your vehicle is in for awhile
Always a friendly service team. Fixed my problem right away.
I was very happy with my service. After the repairs were done on my Enclave, it runs just like when I bought it!
Friendly, courteous, and fast service. I would highly recommend Underriner Motors