The place has some really nice people but the man in the service department is a lot to deal with. He don’t listen and acts as if he’s a mechanic. I’ve been getting my oil change from here for quite sometime but I will not be back. Update: I went to get my vehicle and the service manager ERIC HURT spoke to me. He was so professional and understanding. One of the nicest people I’ve ever met in these trying times. He made everything right. So I went from rating this a 1-star to 5- star. He really made a difference. Brenda and Lisa in the service department Rocks really nice ladies. Eric Hurt thank you.
Lisa and Lorin could not have been more professional given our circumstances. My wife and I were traveling from Michigan to South Carolina when our vehicle broke down. I contacted my insurance company and had limited success; however, Lori and Lorin went far above and beyond to help us out. We had issues getting a tow truck that would take my wife and dog due to COVID and Lori contacted the tow company on our behalf to explain our situation and make arrangements. In the process, she also assisted in finding us a hotel to stay in as well as a rental car to continue our trip if needed. Once we finally got to the dealership, they accommodated us and our dog and prioritized getting our vehicle looked at to ensure we could contact our insurance to get our rental, or book a hotel if needed. It turned out that the issue was easily solved and our oil line was repaired prior to the service center closing. We could not be more grateful for the hospitality given to us and the help provided during the process. Although we do not live in the area and will unfortunately not be back for service in the future, Cole GM represents everything that a professional service center should pride themselves in.
I went in because tire had a slow leak, thought it was a valve stem problem turns out was tiny punctures. They let me know the fix but let me have final say. I appreciated that very much. A+
If you have an unfortunate event and need the body shop, these guys are top notch. They have been a pleasure to work with and were very compassionate, professional, and knowledgeable.I always have my car serviced here and they are wonderful. Brenda helps he out when I cant remember the size of my tires etc. Shes wonderful about calling me and keeping me informed when my car is being serviced.
My vacuum brake booster went out while traveling.They had my truck fixed at no charge in a few hours. Awesome customer service!!
I never have to wait. The service department employee is right there. He is very professional and calls me by name. He keeps me updated on the progress of work being done.
Cole Chevy Buick GMC Cadillac were very courteous and knowledgeable. They knew what I was there for and took care of it quickly. I appreciate their professional and friendly manner.
Nothing like it used to be!! Signed papers, gave money down & was given the car. They called the next day asking for the car back stating the bank didnt accept. But what happened on the first day??🤫🤔 Sounds fishy to me!Made a few calls to the REAL MANAGERS & got a better deal at the Coal Auto Outlet. Better service, newer car, less mileage & lower payment!!! BING BANG BOOM!
5 Stars on how did we do. Excellence help on getting the deal to be completed. Great personalities on the two salesman we did the deal with and that being Shawn and Russell. They put my wife in a vehicle that suited all her needs. They made us feel welcome and like a part of the Cole Family. Thank you Shawn and Russell.
The salesman, Russell Juba, was extremely helpful and professional! He was patient and supportive! He gave us a tour of the facilities and the service department was also friendly and kind. They made us feel important and welcomed!
We always have a great experience and will continue to have our service work done here.
Everybody was very courteous and helpful. Our wait time was very short. We appreciate you all.
Havent bought a vehicle there (yet) but their service department is TOP NOTCH. Always kept me in the know and very reasonable. Lauren is the man. Very professional. Very clean shop. Very nice ladies.
Really nice sales not pushing u to buy
COLES ALWAYS HANDLE MYPROBLEMS WITH THE MOST PROFESSIONAL WAY POSSIBLE.
Everything seemed to fall into place as planed. Worked with Russell who answered all of my questions.
Once again Cole Chevrolet in Bluefield WV surpassed any other mechanical services Ive received from any other dealership in this area. The service and parts department are excellent. Shane, thanks for all your help in the parts department. Excellent. Mark Keffer, you are one top notch mechanic. So informative, knowledgeable, and experienced with your trade. Thanks so much Mark. Keep up the outstanding work. Your an impeccable asset to Cole Dealership, once again going above and beyond with your customer service. I dont know what he makes but give the man a raise!! Very deserving.
Very disappoints with the response for my wifes Cadillac tire wear. Less than 10,000 miles and the tires are almost worn out. Very dissatisfying.
Always very nice service. Good people.
Great experience most of the time. Had a faulty tail light that the warranty covered. Took a month and a bit longer to get it taken care of. Otherwise a thumbs up.
Fast, friendly customer service. Very clean... seating is well spaced. Restroom is impressively roomy and stylish. Newspaper wasnt there this time...maybe a covid issue? I liked having it.
Service desk female has a rude demeanor about her. And the job done on the vehicle was a safety issue that should have been done at no cost. The back up screen was to bright and caused issues while backing up at night. If you wanted to use mirrors. The software update cost 113.00
This body shop does excellent work! I recently had my truck in for some body work and am extremely happy with the results. The employees went above and beyond to provide an excellent experience. I will recommend and use them for all future bodywork.
As long as it is easy for the people to say the right thing, they will. When they mess up, you will be left holding the bag.I told them I needed NC weighted plates that would cost more than a car plate, I was told the ~$76 plate fee would supply whatever plate I need and it would be included. I explained that weighted plates cost a lot more than car tags and was reassured that the weighted tags were included before I signed. Of course, I get a call from the dealership wanting me to pay the difference. After talking to the General Manager, I was told there was nothing he could do and he would talk to his people about making promises like this. Its a bad manager that openly stiffs a customer AND blames his employees. I could have gone to a used car lot and been treated like this!
Was looking to purchase a vehicle online, being that Im out of state. Russell Juba, Internet Sales Manager, was very responsive in the beginning and asked me to make an offer. Mind you throughout our conversation he stated car was available and never said there were other interests. Of course as soon as I make an offer, all goes silent. Its not like my offer was some ridiculous offer, it was a very reasonable offer. When I follow up the next day, all of a sudden the car is sold. No common courtesy to even respond to someones offer. If they dont take their potential buyers seriously, this just shows you their views on the quality of service they want to offer.
Great sales person . He worked hard to get me where I needed to be. Thanks Shawn
I am always pleased to come to Coles for my services for my vehicle. The staff there are so helpful and serves me with a joyful personality .They understand what I need when I dont know how to explain the problem. I trust the service I receive and the cost to fix my problema are fair and reasonable. Thank you for your service.May you all stay safe and blessed.
The men were amazing but I am LIVID with Chevy!! I have been a Chevy man my whole life I can’t believe that we were in an accident of 20 to 25 miles an hour and that my frame manage to buckle the size of a volleyball and that the world split in the front it absolutely devastates me my truck was not even 5 to 6 years old and I’m devastated that this happened to a Chevy Silverado crew cab a four-wheel-drive truck I cannot believe that the truck I relied on did this it absolutely devastates me the man at your dealership were amazing I just cannot believe that the truck failed the headlights were not broken the airbags did not deploy.. But the frame which is the main thing of the truck failed how could this have happened
The people were courteous, very prompt, informative and excellent service! Thank you all !
Excellent customer service....friendly staff!
They were fast, proficient, and they are always kind when we come in.
Called to change my appointment, and was able to get in right then. Very friendly staff.
Love these guys n gals always treat me right
The 2 times Ive dropped vehicles off here,I was meet with nothing less then courtesy great people to work with thank you
Offered me a ride back to work. Oil change quickly completed. Friendly staff. Easy to schedule appointment.
AWESOME!! Is all we have to say.. They worked hard to get us in the vehicle we wanted. Joey Ryan was a great salesman. Brad went above and beyond to help us. They both were very professional and respectful. Treated us like family. No words could describe how they made us feel. THANKS A BUNCH!! :-)
Awesome experience once again. Every one is professional and virus aware. Brian and Morris made me feel right at home and when the owner Tom Cole stops by to say hello you have to be impressed.
I was traveling and my truck went into reduced mode. I called and said they were extremely busy but got me in. Had the truck a few days before at another dealer and said it was fixed but apparently not. They figured out the problem and got it fixed. Extremely nice and helpful, I would highly recommend this dealership.
Didn’t have anything to do with the dealership. Service department was excellent!!!!
Very courteous - explained what service was needed and why - very helpful
Good service, comfortable waiting area, Friendly people.
Fantastic service! Everyone was so nice and very helpful. I would definitely recommend going there.
Everyone is curtious and professional and if there is a warranty issue or any other issue they inform the customer right away and explain everything.
Salesperson Jimmy was very friendly and made us feel very comfortable. He is very knowledgeable and helpful. He provides service after the sale, too
Best dealership Ive ever shopped and bought from. Professional service with prices you cant beat. Bo Wagnor has been my salesman for the last three vehicles Ive bought and has been patient, friendly, and helped me in every way possible. Hes worked on deals for days for me, and has spent his off time talking to me and helping me decide what I really wanted. He treats you like family. If you need a vehicle this is the place to buy and he is the man to buy from.
Having been ready to look for a new car, Cole Chevrolet was there. I got a 2017 Chevy Trax. Just a short few months later, I was broad sided. Cole Chevrolet was there to see I had my car back, restored to better than ever. Thank you to the Tom Cole team for everything.
Had to drive 4 hrs away to get a truck because they were 6k higher on there prices...Salesman was very nice and apologetic that he could not make a deal..
As always very friendly. Fast and efficient.
I just recently purchased a 2014 Cadillac srx from Bo Wagner. I have never in the time I have purchased vehicles had such a smooth experience. He went out of his way to make sure I was pleased with my purchase. All staff was very courteous. I will definitely recommend him to others.
Items to be fixed should have been covered under warranty.Price gouging, almost $400 for something I can get done for under $150I was ridiculed. I was showing The same part that was being Sold for less. They said, but that is an “aftermarket” part and not GM. But the GM part is what went bad in the first place! They acted as a f I knew nothing. Will never buy another car there, and will steer anyone I know away from you!
It was quitting time for them and they went above and beyond to go ahead and service my truck
Absolutely the easiest trade I have ever done. Was in and out with a truck within an hour. Highly recommend Bo Wagner for your salesman!
Best experience I have had purchasing a vehicle!! Teresa Gilpan was very knowledgeable in all aspects of the process. I contacted her prior to visiting the dealership and told her what I was looking for and what I was and was not willing to invest. She surpassed my expectations. Thank you Teresa! Love my Buick Encore!!
I absolutely LOVE my Kia Soul! Bo Wagner went above and beyond to make sure that I got a vehicle that would be perfect for me and my babies! If youre looking for a good, reliable vehicle, hell definitely take care of you!
Very fast and done a great job.I was very pleased .
I had a great experience. I needed a maintenance before I went back to Florida being that I left due to the hurricane. They welcomed our family very lovely and took care of my car pretty quick and I was ready to hit that road. The driver that drop us off to our friends house was also super nice 👍🏽Thank you for the warm welcome WV Cole Chevy :)
I got my 2017 Nissan Rogue here. Gary Vest was so great and did everything in his power to make sure we were happy! Thank you guys and a big thank you to Gary Vest! I love my car!
I didnt even come to Cole Chevrolet to buy a car. I pulled onto the lot and saw the Orange Crush Colorado that I felt I couldnt live without. Bo Wagner approached me but didnt pressure me. He made us feel welcome and promised us he would give us the best deal he could.....and he did. The next time I buy a vehicle, I will definitely let him know. Thank you Bo for all of your help. Vain Colby
These guys are great to work with! Really laid back an do not pressure the sale. Good group of guys and I would suggest them to anyone in the market for a new or used vehicle. When you go stop in and see Michael Hardman.
I brought my car in for an oil change without an appointment. I would expect to wait maybe 30 to 60 minutes because I do understand this is unscheduled and the service department was very busy. The attendant did not mention how long it would take to bring my car into the garage. Had they told me it would be 2hrs, I would have been happy to reschedule. Instead I waited 2hrs, 15mins to GET AN OIL CHANGE. The service department was professional and energetic, but please give your customers a heads-up about actual wait times instead of trying to get everyone in at once.
Had a wonderful experience. Chris Thompson was a great help in getting me a car that I like and that is great for my family. Thank you Chris Thompson for all your help!!! Chris Thompson is very friendly and courtesy. He isnt pushy like I have experienced at other Car Dealerships. He truly tries to make sure you are fully happy with your purchase.
Christ Thompson and Cole Chevy were both a great experience for my family and me. We bought a new 2017 Tahoe and it was so easy to deal with Chris. He did everything he said he would and worked hard to make sure we got something we loved. Definitely will be doing business with Cole Chevy and Chris Thompson in the future.
Fast friendly service
Just purchased a new GMC from Cole Chevy. Morris Wimmer greeted us as we entered the lot and took very good care of us from that point on. Morris worked hard to get us the vehicle we wanted at a fair price. We appreciate his friendly sales service and look forward to dealing with him and Coles in the future.
I just bought a 2015 Chevy Traverse from Chris Thompson at Cole Chevrolet. This is the second vehicle I’ve bought from Chris at Cole Chevy. Each time I’ve purchased a car from Chris, it has been a breeze. Chris is so helpful. He goes above and beyond to make sure the customer gets the car they want. He is awesome!! Would recommend Chris Thompson and Cole Chevrolet to anyone!
Very professional and courteous service with no pressure. Morris Wimmer was very knowledgeable and made us feel comfortable to make the right decision in purchasing our truck. Austin Fulp went the extra mile to help make our purchase a success. Thank you! Will recommend to family and friends.
Good repair. Pleasant people. Direct bill to insurance was painless.
I have to say, one of my most pleasant car purchasing experiences. Morris Wimmer (sales) went above and beyond to make something work for me. He really had to work hard to get me in my 2019 GMC Sierra. What makes it all the more special, is that he spent the majority of Christmas Eve day going above and beyond. I love my new truck and I urge anyone on the fence, go see Morris, he will work magic. :)
Nice car, great! deal...
Bo Wagner at Cole Chevy was excellent to work with me on the purchase of my Tahoe. He kept in contact with me before the sell with anything he thought I may like. And he followed through after the sell with everything he said he would and even checked in just to make sure I was still happy with my Tahoe. When my wife and I start our search to replace her vehicle in the next couple years we will definitely be talking to Bo Wagner and Cole Chevrolet
Cole Chevrolet, Buick, GMC, Cadillac is amazing. I am visiting home for the first time in a long time and noticed my 2017 Cadillac XTS wasnt functioning the way that it should. Brenda setup a diagnostic and the techs determined that I had two bad head gaskets and my catalytic converter had gone out. They ordered the part at my request on the spot and it was fixed the next morning. My travel plans were not impacted whatsoever. When you talk about taking care of people and customer service, this is what I mean. Thanks Cole!
Fast, friendly service with a smile.
Great experience with Bo our salesman. Very knowledgeable about the truck. Would buy there again
I just traded my 2012 Chevy Traverse for a 2015 Chevy Traverse at Cole Chevrolet. I have to say, it was the most pleasant car dealing experience Ive ever had. Chris Thompson was a professional in every way possible and gave us the comfort of straight honesty which we were extremely thankful for. I highly recommend anyone to contact Chris for car purchases at Cole Chevrolet. I am most certainly a satisfied customer!
Staff welcomed me and took care to see that my car was serviced as I had requested. The projected time schedule was met without difficulty. Everyone was pleasant---Everyone had the answers to my post service questions---Excellent experience---Thank You
Awesome experience... low pressure, very helpful salesman... no lying or pushing you into something you dont want... very different than most any other dealership !!!
I just want to let you know that Teresa Gilpin, has been a great Sales Rep to me since 2015 but today she really went above and beyond to help me Thank you so much Teresa...…………………….
I was in the market for a pre-owned truck. I contacted Chris Thompson of Cole Chevy and he found exactly what I was looking for in less than a day. The truck arrived the next day and I was in and out of the door in no time.Great experience and service all around. Will repeat business for sure. Thanks Chris Thompson and Cole Chevy for a seamless purchase, I could not be more pleased.
We went to buy a Lincoln at another dealership and it was a horrible experience. Then we went to Cole Chevrolet and met Chris Thompson. He sold us a beautiful 2018 Cadillac Escalade! It’s the easiest time we’ve ever had buying a vehicle. It went smooth and it went fast. Chris was awesome. Thank you so much
Awesome dealership (Cole Chevy Buick GMC Cadillac) with top rate service! Our (Thomas & Louise Simmons) automobile was diagnosed and repaired to perfection. Everyone was very friendly and eager to please. Transportation was offered to us while our car was being serviced.
I bought a 2017 Equinox from Chris Thompson at Cole Chevrolet and am in love. The car is perfect for me and was such an easy process. Chris was so helpful and willing to accommodate exactly what I was looking for! I plan to continue to make my purchases from Chris and Cole Chevy in the future.
Great, quick service! Pricing was reasonable. I will definitely be bringing my business and vechicle back here! The staff was friendly, personable, effective and competent. I highly endorse this dealership!
Long story short, vehicle issue was not fixed, traded for a Toyota at another dealership.
Bo Wagner succeeded in helping us to become first time buyers and get our truck! He was amazing at explaining everything! The service and help from everyone was absolutely terrific! Thank you Bo Wagner for everything!!
I recently purchased another vehicle from Cole Chevy, with nothing but outstanding service. In fact, I have purchased my last four vehicles from Chris Thompson! He always has me taken care of promptly, without any headaches. I highly recommend!
Great buying experience. Salesman Jim Hunsucker was outstanding. He was very helpful and informative. With his help we found the right vehicle. He made the purchase experience quick and painless. Would highly recommend Jim to anyone looking for a great new or used vehicle.
Excellent . Couldnt have had a better sales person than Bo Wagner. He was very accommodating and so nice. I would recommend him to anyone.
What a great and easy experience buying my 2016 Nissan Rogue from Chris Thompson at Cole Chevrolet! Thank you to Chris for all of your help. I am very pleased.
Great place Bo Wagner and the staff went above and beyond to help with this purchase. Cant say enough good things about them. Got a great deal and look forward to working with them in the future.
I have to come here I only use genuine GM parts
I purchased my GMC truck from Terry at Cole Chevy over a year ago. I also drove over 5 hours to complete the purchase, I live in Cincinnati, OH. I recently had a few issues with my truck and decided to reach out to Terry, not expecting a lot since I live in a different state. I was very impressed with the customer service I received. Terry referred me to Phillip, the service manager. Phillip kept in touch with me every day during the process, treated me like a VIP customer and solved my problem. I am so grateful for the excellent service and I would drive over 5 hours again just to deal with Cole Chevy. I only wish my local GMC dealer treated customers like I have been treated at Cole. I highly recommend this dealership, thank you!
Great service department. They go above and beyond to take care fo the customer.
Aaron Davis helped me with a very great deal on a brand new 2017 Chevrolet Colorado, the truck of my dreams. He was very helpful and considerate towards my decision. The service at Cole Chevrolet was very welcoming.
While driving from Columbus to Myrtle Beach, my fuel pump went out Saturday morning. Chelsea and Daniel were fantastic to work with. They first tried to fix my van on Sat but it was too big of a job to get done in a couple of hours. So, they set me up with a rental car and fixed my van while I was on vacation, all at a very fair price. When I came back thru on the following Sat I just swapped vehicles and headed home. I would highly recommend going to Cole for your next repair or car rental.
If you are looking for a vehicle, look no further than Cole Chevy in Bluefield, WV. Terry DeLisi made looking for a used vehicle such an easy process. He truly wants to help get you into a right for you vehicle. He is kind and knowledgeable and goes the extra mile. At Cole Chevy you are a person, not just another commission. Then when it came time to go through the financing process, He and Jack were truly the most helpful and thoughtful. Jack went over and above to help me as well. They are two of the most genuine and kind people I have met in the business world. They worked with me and helped me beyond what I ever would have expected, and I couldnt be happier with the vehicle they helped get me into. I will recommend to anyone looking to purchase a new or used vehicle to ask for Terry or Jack. I cant imagine I will ever buy another vehicle anywhere else or from anyone else.
Cole Chevrolet in Bluefield WV was top notch. Chris Thompson went above and beyond as he always does, this is not my first dealing with him and certainly will not be my last. There is no one more knowledgeable, honest and hard working in the business. I would give him and Cole 10 stars if possible. Thanks for everything!