I had the most pleasant experience with Charlene. Due to everything being out of stock because of the pandemic she helped me find a bedroom set that I absolutely loved & would come fast! Thank you again Charlene you were such a big help!

Charlene was amazing!! She spent time going though the store with us so we were able to find furniture for our new home! She was a huge help and made this process so seamless! We couldn’t have asked for better customer service! From the time we walked in until the time we left we couldn’t have asked for a better experience

Love it cant wait to recieve my new livingroom set

Charlene, Mark, and Beth were exceedingly nice and helpful. :) Thank you so much for making my mine and my husbands shopping experience pleasant and easy! We can’t wait to get our new furniture!

ALWAYS LOOK FOR BOB❣Over the years of shopping for quality furniture I walk into value city every time looking for Bob. Hes pleasant, attentive, and understanding. He adds great input and he does his job enthusiastically. Hes honest and he doesnt mind putting up with my indecisive nature EVRRY TIME.Ill shop with no one else.

Long wait times. I order a living room set in March. Its been pushed to July. I understand thats common when you buy new furniture. But just be aware.I did get one of my recliners, and I have to say it is very nice quality. The delivery men were were quick and educated on what they were doing. In and out in less than 10 minutes, even though Im on the second floor.

Prices are great. Staff very friendly. Highly recommend for furniture and home decor

After searching several stores with no luck of leaving the same day with a couch, we went to Value City with intentions of just having to wait a few weeks. When walking in, my boyfriend and i were greeted by Mark S. Whom was very polite and helpful! He directed us to the furniture we were interested and elt us know that there are some available around the store. After finding one we liked, Mark helped us place our orders and discovered the couch was actually in store in the back! We are so grateful to be leaving with a new couch today to bring to our new home. Mark S. Was so polite and helpful and I couldnt have had a better experience!

We went in looking for a reclining couch and loveseat in stock,Phoenix Reed showed us exactly what we wanted and in price range. Set us up with free delivery and day we wanted. He is great he doesn’t try to push anything on you. He explains the warranty and I will be going back and requesting him specifically for the buffet table

Charlene help us with the purchase of our living room furniture. Her attention to detail and understanding our needs was exemplary. I will definitely recommend this store to friends and family.

We want to give a huge thank you to Charlene S. for helping our son pick out a recliner! She greeted us when we came in...and after hearing what he was looking for, Charlene showed and explained various styles to us. She then left us so he could look and decide. No high pressure sales or following us all around! Charlene answered all his questions and was so very nice to us!! Thank you again Charlene! We will be back!!

Our order was delayed for several months due to the pandemic, which I can understand. However, when we received our first delivery we received a broken piece. I called for a technician to come out and fix it;I left work early to meet him. When I arrived, he looked and the piece and told me he couldnt fix it that day because it would take him more than an hour and he was off work in 30 minutes. We called to reschedule and it was pushed back several times. Finally, my husband took it upon himself to just fix it.We also waited for one last piece to complete our sectional. We specifically asked to be notified an hour before delivery so my husband could take off work to get home and they have never once given us adequate notice. It took us 3 RESCHEDULES to get the last piece delivered when my husband was actually available.This process has been nothing but headaches from the moment we purchased our furniture. I would NOT recommend VCF to family or friends due to all the hassles and miscommunication weve experienced. We should have just returned everything for a refund and took our business elsewhere.

My experience at value city was not great overall. Salesman told us we would have our couch and loveseat in on july 19, “GUARANTEED”. So we ordered it and waited till that day came but nobody gave us a cal they just sent me the bill since i financed it. Got my pay set up so there wasn’t any concerns on their end and still. I received no update so i called. When i called they said there not getting my stuff in till mid SEPTEMBER! I know its hard to get stuff these days but dont guaranteed a customer something that isnt true.

I was very pleased with my associate Kim at this location.

One of the employees ask me to wear a mask. That was ok until I walked around the corner and at least 4 other individuals were not wearing a mask. The only difference between us was the color of our skin. I will not do business with them ever again. I would hope that others will read this and share. I did try to talk to the store manager and he said “I don’t care I will not be the manager after tomorrow “

If I could rate this a ZERO I would the customer service customer service is horrible here their product is cheap and Junky so 2 years ago the end of 2019 we purchased sectional within 2 months the Springs were breaking the back was squeaking and the arms of the sectional had broke they told us that someone would be out to look at it someone came out they told us that it would be able to be fixed Then covid happened never a call never nothing we called them probably 15 times still never heard anything finally 2 months ago we finally got some answers that they would let us come resellect furniture because its been too long and they cant refund us our money now We go in we reselect furniture nothing that we really actually something that we just had to settle on so we could actually have something semi decent to sit on that was semi comfortable They deliver 2 pieces of our furniture and now they tell us that the 3rd piece the couch the main part of our furniture will not be delivered until the end of September now And not only is it going to be months away we had to pay an extra $300 For the price difference of this furniture but I will let you know but I will let you know we spent over $1500 the 1st time This is the worst company that I have ever worked with I will NEVER BUY FROM THEM AGAIN I also will make sure that I tell everybody to never come here and shop it is not worth the headache hassle and time !

The ONLY reason for the Five Star is for the MOST AWESOME sales woman Ms NADYNE!!! She goes ABOVE and BEYOND to correct the Three Awful customer service experiences I’ve had at the Boardman, OH location. NADYNE has been my go to sales woman for the last 3 years. I would like to say that I am always greeted Professionally soon as I come through the front doors. However, NADYNE gets the Value City award from me. I wish VCF could CLONE her and replace customer service in the back and customer pickup. VCF I pray you are taking notice of ALL the terrible reviews on your customer service. Please PROMOTE NADYNE She had to train customer service on how to correct my order when they told me it couldn’t be done. I can go on and on about how she has been nothing but a God sent. To any new customer who has had a terrible experience please don’t give up on VCF until you have dealt with NADYNE!

The salesman we had for our living room set was good thus the 2 stars. That is where the good experience stopped. Customer service is absolutely terrible. We purposely scheduled the delivery further out because we were closing on a house. They called multiple times to push it up but we were not able to. They said everything was in stock and ready to go multiple times. Then we got a call saying there was a manufacturer delay and it would not be delivered when promised. When I confronted them about saying it was in stock over and over and now all of a sudden it was never delivered to them by the manufacturer, things got even worse. They became short and dismissive and called me back to say it would be ready after all. Here we are a day prior to delivery and they will not give me any information about weather the product is in the store or when/if it will be delivered tomorrow. I have no idea what is going on with our furniture at this point. If you are in the market for new furniture, pay a little extra and go somewhere else. It is not worth the headache of dealing with rude and dismissive customer service staff.

Spent 3k on a sectional paid cash.. they told me it was going to be delivered on Jun 30th still waiting. they lie to you here

BEWARE! Do not buy from VCF! They will tell you the item is in stock and they tell you they will schedule delivery after they receive your payment. Once that happens, they tell you delivery is delayed and will be 1 month. Then when you call for an update they tell you there is a factory delay and it will be 2 months! This all comes after we paid $1500 in cash! Oh... and you have to wait 10 days to revive a check from their corporate!

Ive been asked to be available on two separate occasions which I was so the service tech could come and repair two recliners that broke shortly after purchasing. On both occasions they called and said that they were unaware that those were the service mans day off. Not very professional, not very organized...👎

I ordered furniture in October of last year. The final piece just made it this month. I will never deal with them again. Then they wanted me to make monthly payments without the completed furniture set. Yea right

Tammy was absolutely GREAT! I had a horrible experience with furniture and I was NOT going to purchase anymore furniture with Value City but Tammy completely went above and beyond! If it was not for her I would have never been back to shop! You need more people like Tammy she cares about her job and the customer and during these times we need that! Give Tammy a raise!

Great service and ok prices

Good price and service. Thank you

We have three pieces from Value City Furniture in Boardman at our house now and we are in love with all three. When we bought our house in 2018 we went out looking for some quality pieces to replace our current hand-me-downs and shopped all over. The prices are decent and like any other furniture store, they have the lower end lines and the higher end lines.We bought the couch first and a year later, came back for a sideboard and TV stand. What made us come back was the honesty and the good deals. We also found out that the company is privately owned and operates under a business model set out by the founder decades ago which appealed to us immensely.The only complaint we had is when the couch was delivered, it wasnt put together correctly. Otherwise, we feel good about our purchases and will be back in the future!

Always have a good experience every time I buy here!!

Website is an absolute potato.We bought a livingroom set from them. Good price great quality great staff. Been wanting to look at bedroom sets on the website and it just absolutely will not load any of the pages all the way in. Not having any connection issues on any other site. Would be nice if they fixed this.

I had the nicest sale person, Beautiful furniture and accent pieces.

I love the furniture selection here they are a little expensive and the furniture take a few months to come in but thats every where

The worst place to buy mattress. They show you one style of mattress on the floor and when you buy it they bring for you Different mattress The new mattress have a hole in the middle the inspector they come inspect it took two weeks can you confirm the mattress is bad and the store manager he don’t want to take the mattress back and the credit our account he wanted to give us another mattress do we pay more money I advise everybody don’t buy mattress from there the manager is terrible and the customer service terrible

If I can rate this a 0 I would. Waited 4 months for our furniture. Finally came in my husbands went to go pick it up, mind you he went out of his way to getting a truck and trailer to get it. Came home we unwrapped the plastic it was in and there was a long tear in the arm or our couch. I called them and they said they can have another to us 4 days later, but yet we had to wait four months for it before. Not to mention were pretty sure they gave us the showroom couch as it already has holes where the legs go and already looked as if the couch had already been attached. save yourself the hassle and importantly the money. I will never go here again.

Overpriced accessories and strange styles. Larger furniture with affordable prices.

I placed on order on February 23. The pick up date was scheduled for March 31st. 965$$$$. The next day some lady calls and said it wouldnt arrive until May. It was my daughters dream bed so I was accepting. Now I receive a credit card statement wanting me to pay before I have a confirmed pick up date. Ps.. I am waiting on hold now for 1 hour and 15 minutes!!!! So at the end of call the customer service member told me Id get 100$ off when it was paid for. I paid in full. Now, they are telling me there is no record of any discount nor will the bed be in until JULY now!!! A bunch of liars and thieves.

Just very bad Customer Service and I’m still waiting on delivery. Also waiting on store Manager to return my call or to receive the number of District Manager Mr. David Weisner.

Ordered a couch and loveseat on 9/13/20. We have had our pickup date pushed back 5 times at this point. I understand Covid is delaying things, but 4+ months? I called the day before the newest pickup date (as I hadnt had my date rescheduled and figured Id better double check) and get told the order is pushed back another two weeks! Ive already paid in full, taken numerous PTO days, and made arrangements for help to pickup. Will be canceling my order if rescheduled again.

Horrible buying experience, order was messed up, many delays in shipping, very unprofessional, we will not buy again from value city. the part that I found unacceptable was i was charged a 15% restocking fee for a section of the couch that was not supposed to be on the order. The delays and mistakes in the order were no big deal, but charging me for your mistake will keep me from ever coming back.

**Update: When I provided my information all they said was thanks for the feedback. There is no customer focus with vcf current staff. Ashley from the corporate office even admitted how strangely insincere you people are. Take your business elsewhere I warn you!Original review: They deliver the furniture exposed to the elements. It was pouring outside and I had to wait for this $900 ELECTRIC chair to dry out before I was able to sit in it!! Just for it to make me itch!! They tried to deliver it a second time and again, exposed to the elements. No thank you!! You should deliver peoples furniture in its original packaging as agreed upon initially, in order to avoid unhappy customers.. dont let their reply fool you.

The customer service sucks!!! I walked around for 25 minutes waiting for someone to acknowledge and help me with the picture I was trying to purchase. I love the unique picture but dislike the lousy service

Mark (Biggs) provided exceptional service that exceeded all other furniture purchase experiences I’ve had in the past. His expertise, kindness, and attention to my wants and needs were beyond impressive. This was the first time I have furnished a room with Value City, but it will not be my last. I highly recommend Mark’s assistance and this particular location for an outstanding shopping/decorating experience.

S people very helpful reasonable prices I love value city

HORRIBLE customer service!!!! After waiting forever and having 4 people pass us off we took our cash elsewhere

I attempted to buy a bedroom set from here. The sales person was rude and very dismissive and pretty much told me they had nothing for me. I was there 5 minutes and decided I would rather build one myself then deal with that person again. I heard the same thing from someone else that was there 2 weeks ago. I went yesterday to Ashley furniture and spent $2000 it was completely worth it for the service.

I want to give this store a big fat 0. My Daughter and I went to this store on Friday, January 8, 2021 to purchase a chest for her room. We had to search for an employee. The woman that waited on us was nasty and condescending. I want to go into greater detail but I am waiting to speak with The District Manager and/or Corporate Office. Our family has spent several thousand dollars at this store but after tonights treatment I doubt if I will ever purchase anything at this location again.

My grandmother ordered furniture in February they told her two weeks then call and told her June then called in June and said none of this was said when it was paid in full

Could not have gone any worse. Sales guy gave me 100% false info on every question I asked. Once I was going to purchase I sat in finance dept where I got more false info. Was informed about “lease charges” then was told by the finance lady, she didnt Know what they were because she “hadn’t read it”. Once I was 90% done with my paper work to purchase I was told the chair I was buying wasn’t in fact genuine leather, which is the only thing I wanted to purchase. Would not recommend. Very uninformed and I wasted over an hour during this process.

Anthony and Brian from value city furniture did a great job on delivery! Very professional and kind!

Little pricey really nice employees

I bought a bed, mattress, dining room table, and sectional. Due to the coronavirus, I was told some of my items would be on delay (I was okay with that). The bed and table came in two weeks, the mattress took a month, and HALF of the sectional took another month. They constantly pushed back my delivery date, but I tried my hardest to sympathize with them while still being charged every month. Well on Friday, they delivered my other half with NO phone call, NO text message, NOTHING even though they did with my other deliveries. I was home by myself and I told them I had to move my old couch which would take some time. They couldn’t wait (which is understandable) but they wrote it off as a refusal which I did not. When I called Value City, I was met with disrespect. They told me I would have to pay another delivery fee because they left me a voicemail a week prior. When I told her I didn’t have a voicemail, her response was “Who doesn’t have voicemail, do you know what year this is?” Then I lost it. That is not their business why I chose not to set up a voicemail. Then she said rudely, “We told you in the beginning of August we were coming today.” So after arguing for some time they waved the fee but said it will be delivered OCT 31ST and hung up on me. They don’t even deliver to my city on that date so I called back and told a woman that was not plausible; she said “ooo hold on one moment” and handed the phone back to the disrespectful lady who then changed it to NOV 4TH with what sounded like a smirk on her face. So they want me to pay for furniture I do not have every month while it just sits there because some miserable lady wants to feel good and play God? No thank you. I would not recommend anyone to order any furniture from them at this time.

Bought a $700 sectional from the Ricardo line 6 years ago. Synthetic leather, they actually still havent for sale, for the same price too. We bought The extended perfection plan as well. 4 years later the material on the armrest is disintegrating, and this is a couch that sees almost no use, with the exception of Easter and Christmas sometimes when we have extended family over. To get the company to honor the protection plan was a big fight, hours on the phone, then delays in service. In the end the company only replaced one section of the sectional, and two years later that is also breaking down now. I guess you get what you pay for? The furniture may look nice on the showroom, but I think in the sub $1,000 tier its not made to last. Ill never buy the protection plan again. Wife now is looking at a higher end tier furniture at the same store, but if it was up to me, Id look elsewhere.

Very helpful staff, everyone took time to answer my questions and made me feel like I was a priority.

Ordered furniture in July, 2020They said it will be here in March 2021 now they saying May2021 . I have paid in full they are using my money since past 10 months.Why take order if you don’t have the furniture.

Very attentive,,an great customer service..

Sales person in Boardman, Charlene, was exceptional and supremely helpful, knowledgeable, and professional. The two delivery people Tim and Domenic made this the best sales and delivery experience in my memory. We have recently built and furnished two homes and nothing compared with this experience. Tim and Domenic were professional, neat, extremely polite and a credit to their parents and employers. They assembled and placed the furniture and adjusted location per my wifes preference. This was a Gold Star Experience. Please recognize these employees in some way so that they know how unique and appreciated they are.

I frequently have furniture delivered from Value City Furniture and the experience is always good. This past time was not different. Tim and Tony were very professional, friend, and knowledgeable in what they were doing and handling the furniture! I will always be a faithful customer and would love to work with Tim and Tony again.

I have ordered from them over a period of many years and got many things and never have I EVER been so angry! I recently purchased the Artemis Table set with corner bench and both the long and short bench for my family. I was so excited and waited with anticipation to finally have a table big enough to enjoy breakfast with the entire family and not feeling cramped together. The day of delivery, the guy said our long bench was broken and they brought bar top height chairs instead of regular table height ones. No problem, the next week they came back and brought another short bench instead of the long and again...high chairs. So now we have wait til August to get silver chairs. By then, we would be out of warranty and orientation. What if they bring me those higher chairs for 3rd times? Forget it! I had to change my color to black chairs just so Can eat with my daily next Wednesday and not risk it.I need new couch, bought my last 3 Couches from them, and I guess I wont be coming back tonight place!

I bought a piece of furniture here. McKenzie did a good job waiting on me. The gentleman that helped me and loaded my piece of furniture into my car was extremely knowledgeable and friendly. The only thing is the delivery charge cost more than an actual piece of furniture that I bought?

I had a good experience buying from this store. Employees were helpful and friendly. They let you look at stuff and see what you are actually interested in without being pushy. I was worried before going in that i would be followed around by some annoying salesmen trying to sell me things i dont want like alot of other stores do but that was not the case. A++ service. I would recommend this store to everyone

Bought a $1000 7 piece bedroom set. It took a month and a half to arrive which is fine because I figured Covid is doing that to everyone. Then when they finally arrived they arrived an hour earlier than the allotted time, again not as big a deal but it’s starting to add up. Then when they set everything up the delivery men informed me that the nightstand was damaged during pickup and someone from the store should have contacted me. Then they told me that the screws for the mirror installation was missing and they couldn’t install the mirror on the chest. I called the store 3 times and heard 3 different things from 3 different people. I ended up just deciding that I’ll come into the store and pick up the nightstand and mirror screws and do it myself. Problem is they can’t even give me an estimated date for when either item will arrive or even IF it will arrive as the manufacturer is changing things because of Covid. Very very dissatisfied with this entire process. Mistakes happen but to be so nonchalant and careless about it is infuriating. They would have said nothing to me if the delivery men didn’t bring it up first. I will NEVER be returning to any value city again and make sure to tell me friends and family about my experienceEdit: I sent an email to the Value City Furniture customer service email that was in the comments.....crickets so far. We’re you planning to do anything with the information you asked for or was that comment to save face?

I ordered a bedroom set in January then when it comes they don’t bring my dresser it has got delayed just a bed and night stand then told me it’s missing some screws so i have to wait til a technician reaches out to me for them to fix it.Mind you 3 moths later the bed came n still no dresser

Overall my experience was not good. I was in the store for at least 10 minutes before anyone asked if I needed help. After standing by the mattresses for 10 minutes I was finally approached by an employee. I told her that my budget was 1500. I also told her that I was price comparing because Sleepy Hollow did price matches. After telling the sales person that the woman at sleepy hollow recommended a hybrid to us based off of the questions we answered, she replied “ she probably just said that to get you to spend more.” That was a complete turn off. I have been in sales for 11 years, and that is sales 101... you don’t tear apart the competition. Once the woman understood we needed to furnish our entire condo and were paying in cash, her tone towards us changed. I asked her to write us up a quote for a mattress that was $1350. Even though she understood our budget, she brought us the write up at $1770. This was for a mattress protector and a $79.00 delivery. After my experience there, I walked out and threw the write up in the trash and went and purchased from sleepy hollow.

I found exactly what I was looking for after an exhausting search for the perfect color. Charlotte was extremely helpful and thorough on the sales floor. The delivery by Nelson and Alberto was on time, amazing and perfect. They were able to maneuver a long deep sofa upstairs and into place like an intricate jigsaw puzzle. Terrific teamwork. Thanks!

The worst customer service I have ever had to deal with, order placed in February and to be delivered in April. Had to call to see where my order was just to be told they pushed delivery back to June 1st, but never was notified until I called. Will never shop with them again. Worst experience ever

Kevin and Shawn did an awesome job setting up our table! Very friendly workers!

I went in with my Mom today to purchase a sectional. We were waited on by Donnie, who at first was awesome that is why we returned and asked for him. When we told him what we were looking at and if we could apply for credit, my Mom asked a few questions and he answered her in almost a scolding and rude manner. He made us feel very uncomfortable and like we were an imposition to him. We unfortunately left without completing the process. We will never return to this store.

My family and I decided to do a little update in our home and went looking for new furniture. We started out at value city in Boardman Ohio and met a wonderful salesman names Donnie. He helped us find the perfect set but we decided to go shopping around a little more before making such a big purchase. We went to several furniture stores in our area and Donnie was still on our mind. So we decided to go back to value city today and waited for Donnie to arrive, Again he was awesome. He once again helped us find exactly what we were looking for and with the help of Jim we walked out with our purchase and are truly happy customers. Don’t look any further value city is amazing with a great staff. Thanks for great business. The delivery 🚚 Drivers Tim and Toney were awesome. They did a great job setting up our furniture. They were friendly and made sure we was satisfied.

I have a 6 month old and 4 year old, so my household is chaotic. The gentlemen were here and done within 30 minutes. Kind, courteous, and efficient. And, fast! Great service from the Boardman location!

Great selection of furniture, prices were fair and funan Mark was super helpful, one downside of buying furniture here is delivery times due to the pandemic. But I cant wait to get my beautiful furniture.

We love to shop here, they great u nicely asa u enter !! Wide variety to choose from

Team Tylerwas Amazing! They showed up first thing in the morning with 4 Guys they were super fast and really nice! I actually wasnt home when they arrived and they were very understanding and even waited on me which I felt awful about! They all worked in unison and were off to the next place! HIGHLY RECOMMEND!!

Horrible customer service, they keep changing the delivery date and blaming it on covid. Called the 800 number was told part of order is in a s would be delivered. It never showed. Called the store and they do not have any record that part of the order was suppose to be delivered.

Extremely satisfied with James and Dustin’s delivery! They definitely went above and beyond carrying my different pieces through multiple entrances to ensure that my furniture was delivered securely and efficiently without a single scratch! They were very polite and helpful! They set up my furniture in a very fast timely manner, and cleaned up the left over packaging! I am overly satisfied with their service and appreciate their dedication to making sure I was happy with my delivery! I love everything! Definitely was a perfect experience! Can’t thank them enough!

Bo was our delivery driver and he was great! Called me 30 minutes ahead of time and had no problem finding the place. They were efficient and surprisingly quiet for putting together furniture. Which was a bonus cause I just laid my 1yr old down for a nap!😂 So glad we chose delivery instead of pickup. Made our lives easier!

Just received my sectional couch. I read in the reviews how the delivery guys were very friendly and good. They were much better than the reviews. Bo and Dominic were excellent. They worked very hard and beyond friendly. Will buy from Value City again for such great service all around.

Jesse Park was so kind, professional and helpful to us!! He definitely went above and beyond to help my mother find the furniture she needed and also helped her to solve a problem she had with a previous order! We were very lucky to meet Jesse!!! He truly showed us that customer service was very important to him!! Thank you!!

I just had my furniture delivered by Alberto and Nelson the delivery men were very professional, respectful, and efficient! They did an excellent job delivering my bedroom furniture to my second story home in a timely and organized manner. My furniture arrived in perfect condition I couldn’t be happier. Would definitely recommend this location and these guys for any job!

Second large order form this store in past few years.Excellent sales in the store and awesome delivery and setup as always.Prices for quality cant be matched anywhere in the areaAsk for Team Terry for your install. Super courteous team!This is what makes people come back over and over again!

Our salesman Bob was fantastic, we were in the store several times before we made a final decision. When we did, we purchased three rooms of furniture from him. Once the furniture was delivered, Alberto and Nelson were our delivery men. They were professional and so nice. We were worried they wouldnt be able to get the couch through the door but they did it with ease. Great guys! We have had a wonderful experience start to finish thanks to these three men!!

Team Terry and his crew came out exactly during their appointment time. They were professional, courteous, and very helpful! Set up the furniture, took all the wrappings, cleaned up and everything was great! VCF- great men you have with Terry and his crew!!

Great experience at the store, and our delivery guys Vincent and Sam were amazing! We bought a large couch and werent sure if we would need to assemble it on our own. Vincent and Sam were on time, brought everything inside in perfect condition, and then quickly assembled everything for us. They even moved the couch around the room to the exact place we wanted it. Overall a great experience!

I was not feeling the greatest still getting over this cold and the Smith crew was very efficient, fast and CLEAN with my delivery today! Appreciate this delivery team! Great job!

Adena greeted me and my boyfriend as soon as we walked in the door. We had just visited a few other furniture stores and they didn’t even noticed we walked in. She was nice and personable and made us laugh. She helped us find the perfect couch in our price range and didn’t make it an all day thing. We just got the couch delivered this morning and Kevin and Shawn were awesome. On time, speedy, and friendly. Five stars :)

I went looking for a couch and I found exactly what I wanted. Itll be delivered soon. It was a tad bit more than I had planned on paying but, itll be worth it. Lots of couches in all styles and colors. Very helpful, not pushy, sales people and they know their stuff.

Adena was absolutely the sweetest person to take care of us. We were looking for bar stools and a dining room table. They didnt have anything in stock but she went the extra mile and sat with us searching there website. Because she took the time we found the perfect stools and they are coming right to the house. I would highly recommend that if you are shopping for furniture go see her. You will not be disappointed. She will give you the time that you need.

Staff was super helpful. Prices were pretty decent

Timothy and Anthony were extremely helpful during my visit. They were very knowledgeable and patient with my indecisiveness. Buying new furniture is always overwhelming for me. The guys even helped me see a bigger vision for the room I’m revamping. I will definitely be back for their level of expertise and eye for interior decorating. I’m very pleased with my purchase as well as my experience while shopping there. I was so impressed I’ve mentioned this store to a few of my friends.

Nelson and Alberto couldn’t be nicer! They pay attention to detail, and demonstrate immense professionalism. It’s more than obvious they take tremendous pride in their work! They deliver outstanding service, and it was a true pleasure meeting them! They represent Value city at its best!

Very pleased with our new furniture. Bo and Dominic were pleasant and fast with the delivery. They showed up on time. Actually earlier than I expected. Over all it was a good experience working with everybody at Value City Furniture.

Alberto and Nelson were awesome! Arrived within the window, called in advance, were very careful not to damage anything while hauling in 2 sofas for me. Super nice guys, made sure everything was just right. Highly recommend! The sofas are wonderful; extremely comfortable.

Tim and Tony were great! They delivered to me on time and set my furniture up with a better way than I had in mind. They were professional and answered any questions I had to ask. Tim and Tony make a great team and I would definitely recommend them in the future!

Tim & Tony Delivered a bed to my apartment they came on time and set up my new bed extremely quickly & efficiently very professional and very nice. Anytime I order from here again I’ll try to request these guys! Tim & Tony are doing great things for your business!!

In regards to our delivery-Bo and Dominic were extremely professional from start to finish. They confirmed in advance a convenient time to deliver the furniture. They also were efficient and mindful when setting up the furniture and were very friendly. Would definitely recommend to any future customer!

I had ordered a few pieces of furniture and was hoping it would delivered on time without any issues. I’ve had times in the past where tables were scratched and couches were ripped during the delivery process. However this was not one of those times as Tim & Tony did a great job! They were timely, professional and efficient. Thank you Tim & Tony for making this move much easier!!!

Kevin & Shawn did a wonderful job! Very personable, professional and efficient. They took time to make sure we were happy with how things looked, which I appreciate. Weve been Value City customers for years, and this was by far the best delivery experience weve had. Thanks again!

George Brown and his partner pulled up in front of our home and carefully delivered a very large couch navigating several sharp bends without hitting the lights the walls or the other furniture and left 20 minutes after they arrived with our living room looking awesome!! Five stars are not enough for the work that these two men did! Very impressive congratulations on hiring such good help.

Tim & Tony delivered the furniture I had ordered promptly. They had great attitudes and maneuvered everything without bumping into narrow walls. Thanks guys, definitely will be returning.

We just had our new sectional couch delivered. Terry and Yadier arrived earlier than expected which was great! Nothing worse than waiting all day for a delivery. Our house has a 3-tiered deck with quite a few steps. No complaints from the team and they worked well together and efficiently. I’m so pleased with how everything was set up and how smoothly this process has been. I cannot day enough good things!! Thanks again!

The delivery team was amazing (Smith). It was quick, the furniture was set up well, I have no complaints. Thank!

My king size bed and dresser got delivered today and Terry and Yardie was amazing I just knew it wouldn’t fit because the way the king size headboard was made. I was scared it wouldn’t fit up the steps because of how tight my hallway is In my house and when I tell you they went above and beyond (took my front door off the hinges etc.) this was by far the Best experience I ever had with delivery man from value city. KEEP UP THE GREAT WORK GUYS

Love my new dining room table and chairs. Jarel and William were great, very professional and friendly. Big thanks to the delivery team for being cautious and timely.