I wish I could give negative stars. Because this would be a minus 5 stars.Water pump direct sounds like in stock. Everything in stock but pump 5 to 7 days ok I can wait a week. Here it is a month and a half later still no pump. Back order still this is the 2nd up date I had to call to get the first update only to br told back ordered now they say end of January that will be 2 months. They blame manufacturer. So your blaming Honda? Covid? Its a small engine u should of had in stock. Your water pump direct correct? No they are another middle man with no product in their warehouse. I will never ever buy from here again. Nobody has called to offer me a substitute. Dont waste your time or money.
We looked online to see if we could find a Gould water pump. Being isolated, online was our only option. We found the pump we needed very easily with visuals. In good faith we chose the next day shipping option. We live in NYS and knew the pump would come from Illinois. We got a receipt right away and their tracking system was beyond professional. We even got an approximate time of delivery. We highly recommend this company for water pumps.
Water Pumps Direct (WPD) Parent company is Power Equipment DirectThis company is a FIRST CLASS COMPANY. This review is in regards to an experience I had in May 2020. I purchased a Submersible Pump from WPD In May of 2018 as a spare, as my pump had been in for over 30 years. My pump finally gave out in November of 2018 so I had the WPD Pump installed on November 9, 2018. On May 29th, 2020 at 5:30 PM the WPD Pump failed. Of course this always happens on the weekend. On Monday I had to get a local Well Company come out an install a new pump that cost 3 times as much as the WPD Pump for basically the same pump. so, I was back in business with water. I called WPD and reported the problem. Their response amazed me! They without any complicated nonsense refunded the total price I paid for their pump. I will do business with a company like Water Pumps Direct any day of the week and would have done so again if the circumstance would have been different. That 2 1/2 days without water before I could even contact someone to install a pump was the pacing factor. Having a reasonably priced spare pump can save you money.. These people were great to do business with prompt and efficient and do what they say they will do.
Very helpful customer service helping determine sprinkler pump needed to replace my worn out pumpCompetitive pricing and free shipping optionJim was my product expert that assisted me
Got a Little Giant pool cover pump from this store. Does a great job of keeping the rain water out of my pool. James was helpful in helping me pick the perfect pump.
Just go to Amazon, dont waste your time with this company. I got a pump damaged on arrival (broken pressure switch). Email them back and they asked me to send different types of photos from different distances .. model number info ... serial number photos, a description of different parts that are broken (even though I already told them in an email). Plus they have this info from my order history.If you get something dead on arrival from Amazon, you just click a button and you print our a pre-paid return label and they exchange it for you just like that. The price between Amazon and Pumps Direct was the same, the delivery date was 1 day sooner and we really needed the pump asap, I made a mistake, trust me, just go amazon.
Horrible experience, their online ecommerce forms does not validate shipping address and auto populate does not fill the shipping zip. I am now being charged for their mistake as they tried to send to an address that does not exist.