The place has gone downhill since Dr. Sawyer left. I have been a patient of Penobscot Eyecare for over 40 years and am now looking elsewhere to find a professional eyecare provider. There are plenty of eyecare providers in the Bangor area. I would recommend trying one of the others.

I went first time to receive an eye exam and to receive aid with allergy eye care. The only thing done right was the allergy drops prescribed. The horrific day after am appointment will be an emotional and financial stress. I was sent to er to get MRI after finding swollen optic nerve and just so you all know the er thought it was a joke to be sent to the er for an mri....they gave me bloodwork and a ct. Eyeball fine. They discharge me and send me to Northern light Optometrist for another exam and scan. Im fine. No tumors. No swollen optoc nerve. My entire day was was worry and stress about possible tumor and medical bills. No Thank you Penobscot Eye Care.

Ive been a patient here for about 20 years - 2 times a year for most of that time. The first sign of trouble was their unwillingness to allow me to speak to my doctor last summer about upcoming surgery - they couldnt spare 3 minutes to speak with me. During Covid my vision became worse - I called for an appointment on July 13- the first opening was in late October - over 100 days in the future. I called another Bangor eye care ... nine days. Next week they can see me.Im a loyal customer but I need to be treated better than Penobscot Eye Care treated me.

Refused to give me my partner their pupillary distance so I could buy glasses for them and avoid the monopoly.

I give this place a zero stars if I could. I called in after having an injury to my eye. I was told by the rudest woman that I am no longer a patient so basically have fun with that injury. I called another place they were happy to take me and my insurance.

This place is questionable at best. They for sure need customer service training. Rude, impolite and if you ask to speak to a manager they will hang up on you. Save yourself time and trouble. Horrible customer service!

I always receive excellent treatment here. Staff is great.

Ive been a patient here for several years, and have absolutely nothing but praise for the entire staff. I recommend Penobscot Eye Care for everyone!

Called to set up an eye appointment and receptionist wanted to get out exactly at 5, asked if can call tomorrow, said that I’d be busy & she hung up. If you want rude, this is the place.

Friendly, knowledgable staff. Always confident in the information given. Also a great glasses selection.

Good place, very friendly and approachable staff and doctors.

Beautiful facility, pleasant staff!

Very rude receptionist. Will never go here again!!!!!