Tried calling 3 times at 5:19. They say theyre open until 6. It didnt go to voice mail. They literally hung up on my three times. I normally dont review businesses, but I really needed help finding a part to fix my dishwasher. I was hoping they could save the day.

Just off 1100 south youd think itd be easy to get to the store, but its a labyrinth just to get to the parking lot. Once you get to the store, you walk into a store that is well stocked, but rarely has anything you need. Ive been doing a lot of reconstruction/remodeling lately and only once have I found what I was looking for. As for customer service: non-existent. The help isnt. Employees, once they are found, remain strictly behind the counter and seem too terrified to leave their safe space to help a customer find what they are looking for or need (this is pre-Covid as well). Its a newer store that looks well-kept. I honestly dont know how they keep the place open, though, since customer service is apparently their lowest priority, with merchandise barely above that.

I’ve been to this beautiful new store four times now. They have a great inventory.Unfortunately, the people they have working there are neither helpful or friendly. It’s the norm here for all the staff to be huddled near the checkout area, looking at their phones or the floor.You guys have the opportunity to succeed, or not. Right now you’re screwing it up.