I am extremely disappointed to say the least with the purchase of my 2021 Corolla and my overall experience at Metro Toyota.The day I drove back from the dealership after signing on the dotted line, I noticed an incredibly annoying, high-pitched noise coming from the blower fan. A quick search on Google revealed that this was an issue for many Corolla owners, and the majority expressed how their concern was ignored by their dealerships. My heart sunk, but I had hope in Metro. What an absolute waste of a thought.The first time I brought it in they said no worries and that they would order and replace the motor. The second I turned on the car after the “replacement,” I noticed the same noise again loud and proud. When I went to scheduled another appointment, I was completely blown off. The service team member acknowledged that this was an issue, then blatantly told me they would not do anything about it. And he was right. “Unable to consider client concern” is what my service receipt said.I continued to pursue because this is a major issue to me. Both myself and my father personally called my salesman, and Chris, the service manager, to try to come up with some resolve, but everyone claims they can’t do anything. “Characteristic of the vehicle,” they claim. So Toyota purposefully made a nauseating vehicle that can’t be fixed?Metro has not once offered a solution. My father and I have offered several ideas of how we can work this out, but they won’t budge. They have not considered me as a customer, let alone a human being who just needs a properly functioning car. Toyota guarantees customer satisfaction. I understand not every car is perfect, but it physically pains me to drive this vehicle. It gives me headaches due to the frequency of the noise. I’m not asking for a miracle. All I want is to drive a car that doesn’t make me sick.My father and I have spread the word. Unless there is reasonable resolve, I will make it my personally mission to assure no one I know purchases from Metro, so that they do not get screwed over as I did. Already, my grandmother will no longer be renewing her lease. I will be sending a report to the Better Business Bureau. I wish I could’ve solved with Metro, but apparently they don’t care.

Quick, friendly service! I was there for replacement of a recalled part, and it was very smooth with no fuss.However, this was still during statewide COVID-19 pandemic restrictions, and despite Metro emailing beforehand to claim they were following protocols, none of the staff were wearing masks or disinfecting surfaces (whereas customers were nearly all masked). I cant give a good score if they dont prioritize public health.

On April 2, 2021; the Metro Toyota service department performed work on our 2011 Camry. They did an oil change, plus they were going to resolve a coolant leak problem. I left that day thinking that the coolant leak problem was resolved. They replaced a clamp and flushed the radiator.The days following April 2, I noticed that there still was a coolant leak. I took the car back to Metro Toyota. This time they said the leak was not due to a clamp. There was a leak directly from the radiator. The service person stated that the mechanic on April 2 was not as experienced as the second mechanic.I was charged $305.27 on April 2. The oil change was about $45. So they owe me about $260 (305 minus 45). They sent me a check for $51.98.We have been customers of Metro Toyota for many years. We have bought many cars from Metro, plus we utilized their service department for those many years. The first car I bought at Metro Toyota, was after I returned from Vietnam in the early 70s.Consequently, do to their insistent that they only would pay me $51.98, I can only give them one star. In the past, before this latest incident, I would have given them five stars. For many years I recommended to friends and family, to go to Metro Toyota for cars and service. I now will not recommend Metro Toyota to anyone.After I posted my comment about being charged for something I did not need, I received a message from Metro Toyota indicating that I should contact the service manager Chris. I communicated with Chris and many other folks in management, before I posted my comment and nothing has changed. The bottom line is, they performed work that did not need to be done and did not reimburse me for the amount they still owe me $260.I trusted Metro before this happened. They need to review their honestly and integrity policies as they related to customers. Performing work that does not need to be done is unethical and dishonest.I will no longer do business with Metro.

I get my oil change and tire rotations done here. They are quick and friendly. I also purchased tires from them before and it was quick and painless also.

Gary AKA Cap provided excellent service to me and my husband when purchasing our Toyota Highlander. He was extremely patient and took time to answer in detail all of my questions. I would definitely recommend Cap to friends and family!

Who doesn’t like Awesome Sauce?! Terry got us in a vehicle that we really love! Thanks for all the hard work you put in to making us happy when we left!

Went in to have side mirror checked and/or schedule repair. Repair completed.Two years ago, I moved to a new home further away from Metro Toyota. I have continued to go to Metro as I have always trusted the employees and the work done on the car.Joe Rogers in service is great to work with

Go see Sam Ibrahim at Metro Toyota 13775 Brookpark Rd, Cleveland Oh 44142. Great customer service and very knowledgeable!! Highly recommend him!! Love my new TOY!!

I took my car to the Metro Toyota to fix its noise and wheel balance, they came up with a banch of things to be fixed. Later, I took my car to another professional mechanic, they said that the issue is not what Metro Toyota told you. They fixed my car with reasonable price, and great service. I am really happy that I didnt fix my car at Metro Toyota.

Just bought my first car here. Ramona was my dealer. She was very patient, kind, and professional! A pleasure to work with. All of the staff made me feel very comfortable, and the overall experience was great! I would definitely recommend this place. And I would definitely go back!

The good people at Metro are always fast, reliable, discuss options, and share info. They make sure I am aware of what is going on with my vehicle when a sound or function just isnt quite right. The repairs are quick and efficient while I wait. Amazing service from the minute I drive in until the minute I drive out.

They are very helpful and polite when I go there, Im thinking that where all of my cars will come from

Always helpful, honest and caring sales persons and techs.

I had a really nice experience here. I was in the area for business and stopped in to check if they could help me with a piece of my interior moulding that was loose. I just needed a grommet which they had. The whole thing was about $3. A really irritating problem but Parts took care of me. I also noticed what a convenient location theyre in and how their waiting area is really nice. Full amenities. Clean bathrooms. Great customer service.

I went to Metro Toyota today after scheduling a test drive online earlier in the week. When I arrived, the salesperson didnt seem interested in having me test drive a vehicle. I called another Toyota dealership in the area, and they had a car ready for me immediately. If you seek great customer service, I would go somewhere other than Metro Toyota.

Always friendly and knowledgeable regarding their service department. I liked it when the mechanic working on my car actually came out to talk to me.

Aaron was very friendly and helpful. They When I couldnt get the car that I wanted he gave me a better one with less mileage, only one previous owner and more reliable. Not to mention the car looks good! I would definitely visit again if I need another car.

On May 26, I was with Corolla at Metro Toyota, Brookpark Rd. in the service department with an electrical problem: the tachometer, temperature indicator and air conditioning did not work at the same time, on the way until I reached them the message lit up,, check the engine,, .I told the Scott receiver that the most important problem is the electrical problem and that I just want it tested and I know that the price of a test is only $ 130.After an hour in the waiting room, he comes and tells me that he found the problem and that it costs $ 980, the price of the piece being only $ 270 and the rest is labor.I told him that it was too much and that I was giving up because of the high price ...Then he tells me that the two tests cost only $ 260Which brother two tests???He called the manager and, of course, covered him up, telling me that the Scott receptionist had been working for the company for over 30 years and had no complaints.I went to the owner of the company Ken Schneider. and he a,, good negotiator,, gave me a 20% discount and I only paid $ 200 for nothing .. (For nothing Ken Schneider.)I bought the part and I replaced it .. and big surprise that the problem was not solved .. so everything was a LIE .. they checked only 5 minutes with a normal tester the message on the board,, check the engine,, and after a hour cheated on me with $ 200.I give you a tip if you have to go to Metro Toyota do not discuss the problem at the Reception with the last in line (old) Scott receptionist .. and ask as many questions as possible to understand the problem on your car ..Otherwise you will pay much more than me.Shame on you Scott.I will file a complaint with the BBB.I found the problem with a mechanic without sophisticated equipment and the expensive course at Toyota was just the engine control computer, now maybe Scott can find out with the service manager and the arrogant owner of Metro Toyota who blocked me on Facebook and Instagram for this comment.Why? Does the truth bother you?Stop cheating customers. 🤬The answer from Toyota Metro telling you to call the service manager or the owner is a cheap and tasteless spell to make you feel bad and stressed.I called 2 hours after the Toyota Metro post and I had no one to talk to because owner Ken Schneider was busy with other dissatisfied customers ... how many of us are there?How much longer will he deceive us? 🤔

They did not come out to tell me that my car would take longer than the hour they told me it would take. Told me not to worry because they were washing the car. Car was not washed. First issues I have had with them as usually it is a good experience.

The service is always outstanding including communication, efficiency, and the waiting room setting.My only concern is not knowing whether I needed almost $900s worth of services when I went in for a standard maintenance check-up.Im just taking Metro Toyotas word. Maybe the onus is on me to ask to be shown demonstrably that the work is needed. I dont know how I would know I need a wheel alignment as well as complete back brake job on top of other standard maintenance work when I had not yet arrived at either the date or the mileage indicated for a service date.

Great car selection and good prices. I researched what I wanted before coming in. Mike Ferrett was my salesman. He was very kind and not pushy at all. I showed him what I wanted and he pulled the car up for me to test drive. I was very pleased and purchased the car that day. All of the staff were very kind and personable. I hate shopping for cars and Mike made the process easy and explained things so that I was able to understand them. Will recommend this place to family and friends that are looking to buy a new or gently used car!

Great service and polite to work with. Easy to schedule routine maintenance and recalls. My 3rs Camry within 8-10yrs. Great dealership and deals

I took my Truck in to get a recall service done. When I dropped off my truck, it was running and working well. When I tried to pick it up, the service told me that the engine seized up. The dealership didn’t want to take any responsibility for it. The service manager was rude and demeaning. Corporate Toyota Headquarters repeatedly asked them to contact me to rectify the issue, but Metro Toyota refused to call me! Horrible customer service in my opinion!!DO NOT USE THEIR SERVICE DEPARTMENT!!!

Have always been pleased with service but since my car is a 2009 it seems some service doesnt get checked. I asked for wiper blades to be checked and I noticed when I used them that fluid not coming out of right side and there is area on windshield that gets totally missed. The other complaint is the rattling noise on right side every time I get a tire rotation! Its occurring again and I will live with it as it costs $80 to have noise checked out! I know these complaints are petty but I have been a customer for many years.

I started working here almost a year ago, absolutely loved it. I adored my coworkers and got along with everyone! Things were very smooth sailing from there until I helped a friend out in need. I knew that we needed a new receptionist to help out so I got my friend the job, doing the same exact job as myself. They paid her more even though they are obligated to pay us equally but when I confronted the situation bc I felt it was very unfair, I was never given a valid reason for why she made more than me. I was also denied a raise at that time, so I asked for a past due 6 month performance appraisal. Once the appraisal began, they simply started retaliating, accusing me of missed paper work etc. My job was ALWAYS done correctly, and nobody ever brought it to my attention before that I was doing anything wrong. We NEVER finished the performance appraisal and I was fired for “performance” even though a week before I was fired, I was asked to train another new receptionist. Wouldn’t offer me more pay, ask me to do more work and then fired me with very little explanation. I do not recommend working here as an hourly paid employee. They treat you very unfairly, if you haven’t worked there for 5+ years you’ll be treated like you don’t matter. The woman who fired me, fired another woman about a month before me who admitted to reporting that woman stealing $300 of her overtime money. DO NOT TRUST THE DIRECTOR OF MARKETING, she’s been trying to take over every department since she started and it’s only been going down hill. Accounting and HR also had a lot to do with me getting fired, like I said don’t trust ANYBODY there.

Bought my truck here and had a great sales experience. Ive since come back for some minor service issues and my technician really listened to my issue, rode in the vehicle with me for a thorough discussion and investigation. Ive never had such a high quality service experience, both pre- and post-purchase, at a dealership before!

It was a pleasure working with Sam in the process of buying my daughters first car. From sales team to finance department, it went very smooth.

My girlfriend is paying extra money for an extended warranty on her car and these folks wanted to charge her over $650 to install a replacement mirror on her car.We looked up how much the mirror costs, it’s $35 for a brand new heated Toyota Corolla mirror that’s painted the same color as her car. Thirty-five dollars.The installation, which takes less than 5 minutes, is $200 from Toyota.So, we can either pay $650 (with insurance, but her rate will increase) or $35. Hmm, I wonder which one makes more sense. These guys are clearly preying on women.Lost a customer, forever. Have a nice day.

We had a wonderful experience at Metro Toyota.Ramona was very knowledgeable and patient. She took the time with us to look at used and new cars. We felt that she worked to find the best deal that we were looking for to fit into our budget. We also appreciate how Ramona explained and demonstrate how to use the vehicles different features.We are very happy with our new Toyota.John and Onny Hlavac

We just purchased our 11th vehicle from Metro Toyota since 1978. Thats 43 consecutive years that at least one of the cars in our garage have been from Metro. They have always been great to work with, their friendly staff makes the buying experience so very pleasurable!

I love Metro Toyota. I bought my 2010 Toyota Corolla in 2012 with 14,000 miles on it. I only have about 67,000 on it in 2021.Everytime I come for some oil change or maintenance on my car, I experience a tremendous amount of caring and professionalism and I love the experiences Ive had. My car literally purrs on the way out of the shop.Unfortunately I had my serpentine belt replaced at a local repair shops sometime in October and it squealled. I took it back to Metro and its purring again. Thank you so so much!

Everyone in service department was very professional and courteous.

I thought I would give them a try since theyre closer than my normal Toyota dealer. They cancelled my service appointment hours before it was scheduled with a generic automated message and no explanation as to why. I tried to reschedule and their reschedule availability is terrible. Some small explanation or even generic apology for the inconvenience would go a long way rather than a ladt minute generic and vague text message that shows that they clearly dont value their customers time.

We did enjoy our experience at Metro Toyota and Ollie was most helpful.You cannot do better!

The first time I took my vehicle to metro Toyota in Brooke park for an oil change I had problems. Two days after they did it, I noticed oil leaking heavily. I took a look and seen it was coming from the oil filter. I took it back and they said the technician must not of tightened it completely. I didn’t get an apology or credited. I took my vehicle once again, against my better judgement to replace a part. I was quoted for two hours worth of work which was completed in one hour. They over charged me by one hour and did not inform me of the garage fee. These people are ripping off customers and getting away. Report to BBB if you experienced something similar.

Great place to buy or lease, a vehicle, Anastasia was so much help, knew her stuff about the vehicle (Tacoma) would suggest for any one looking for a vehicle got to Metro Toyota. Great service, very friendly in and out in no time, with the job done right.

Metro was the absolute best! My partner and I bought a Certified Used vehicle from them and cant say enough good things about our purchase. If youre looking for a used car talk to Gary Capper aka Cap he lead us through the buying experience with ease and made us feel very comfortable. He was very helpful and answered every question that we had while we made our decision. Thanks again Cap and thanks again metro! We will be back for our next car purchase down the road for sure!

We recently bought a new Toyota from Chris Ollar as a sales consultant. This was our first time meeting Chris. I couldn’t ask for a better experience. He was very easy going, respectful and helpful. This is what separates Metro Toyota from the competition, and keeps us coming back. Great Job Chris

This is a great dealer. Every time I need to go there the experience is always positive.

I recently took my truck in for a recall and tire rotation. The rotation was not done correctly at first. Due to the strong efforts made by Chris the service manager, the correction was made. I’m pleased that they worked hard to fix the issue.

Metro Toyota, made car online buying easy, safe and fast. I leased a beautiful blue 2020 Tundra Sr5 4X4. Sam Ibrahim, was great to work with really treated me well and were able to process everything quickly. Chad Higgins (manager) worked with me and understood what I needed! Really enjoyed the whole process. They delivered my truck, explained all the ins and outs and paired my phone. Id have to say Metro Toyota will be the only place I purchase a vehicle from moving forward.

I stopped in on a Saturday morning to look for a car to replace the one Id lost in an accident. I previously had a silver 2010 Corolla and wanted to get a newer model Corolla. I told Jim that I was interested in a Corolla and in black. He directed me to a gently used 2019 model that had been in service as a loaner vehicle to Metros customers. The car had only approximately 1650 miles on the odometer and was in beautiful condition. I was smitten with the vehicle on sight and took it out for a little road test. The car drove beautifully and I loved the features it had.Jim didnt try to upsell me on anything or direct me to a vehicle that exceeded my needs. I spent a little over two hours on the whole experience and couldnt be happier with my purchase.This is my second purchase with Metro Toyota and couldnt give them a higher recommendation. They are AMAZING!

Just got my new car from there. Terry J was the one who assisted me & let me tell you HE IS AWSOME easy to talk to and answered all my questions !! Will definitely recommend him to my friends and Family!! Chris L was also a great guy to talk to and negotiate with 👍🏻 Thank You Toyota Team, overall everyone who i interacted with was nice and helpful 🚗

Nice pre-owned vehicle inventory. I was able to find a Rav4 with the power liftgate. Very good deal on both the purchase price and trade-in. Car was meticulously clean when I picked it up. Dealership area very clean. I was in and out with the paperwork (2.99% APR) about 20 minutes. Salesman was top-notch professional and extremely knowledgeable of vehicle. Essential papers (warranty, title and more) sent to home in timely manner. I highly recommend Metro Toyota!

Metro Toyota is the place for buying and leasing. Fantastic staff, especially Ramona and Chris, who took care of all my needs. If you stop by Metro Toyota you wont need to go anywhere else.

Service is always excellent and prompt. All charges are discussed before work is done. There is never any pressure to do something not really needed at the time. I wouldnt go anywhere else for service.

I worked with Sam Ibrahim on buying my new Camry. It was a very no pressure approach. They were willing to make with me on the pricing. Sam was very knowledgeable of the options in my new car. A very good overall experience.

Decent experience buying my used Toyota Corolla from this dealer. However, looking back on my purchase 2 years later, I regret it. I trusted the Service Center for a while, coming in for regular tire rotations, oil changes, and also to fix my sunroof that was not working properly. The maintenance seemed to be fine, and they did an excellent job on my sunroof, considering how invasive the repair is. However, the Service Representatives will be the death of me. They are so quick to blame you for any issues with the car (like my sunroof, which was a manufacturer defect), even when their technicians make mistakes (botched a recalled airbag wiring harness replacement and Service Rep blamed the issue on me). They also lost my spare key and insisted I was the one who misplaced it. I even bought the warranty (which I also regret) with the car. They will not own up to their mistakes, and they are less than willing to provide rental cars, even when it is appropriate. I massively overpaid for my services there, too. A simple tire rotation cost me over $40 last time. I will now be doing regular maintenance myself, because their Service Center is so inconvenient and stressful to deal with, it is no longer worth the premium price of having somebody else do work on my car. I wont be returning.

My first car-buying experience was an absolute breeze thanks to these guys. Cap is an extremely easy-going guy and treated me and my family like close friends, making the entire buying process from beginning to end smooth and simple. I appreciated his upfront and honest sales approach, and can tell why hes been selling cars for over 30 years with repeat customers! Dawn from the finance team finished the deal for me and I felt the same courtesy and respect from her with upfront and honest information. I look forward to continuing business with these guys in the future!

Ive been coming here since my car was new. They provide the quality service I expect, fast and convenient and very knowledgeable staff. I leave confident my car will be reliable on the road and last longer because of the care Metro Toyota has provided.

I will never go to any other dealership! These guys are personable, not pushy, and so helpful. We were greeted by the owners upon entering the building and were treated like family from the start. If I could give over 5 stars - I would!

I had an amazing experience working with Terry J at Metro Toyota. I will recommend all my friends and family to purchase from him. He treated me like family.

The Service Department is severely lacking.We brought our FJ Cruiser in for service and we were told that our tires were unbalanced from the previous installation, before we purchased it. Therefore, because of the wear, at least two would need to be replaced.Fine.Metro Toyota has a policy that if you go through with the recommended service, they will include the diagnostic. We were prepared to move forward, but it took them three weeks to even return a phone call on when we should expect to get a quote. We were told to call for the same technician and finally, after radio silence, we went into the location. The rep was not available and after speaking with a Customer Service Rep, we learned that we would not be allowed to have the diagnostic fee included since so much time had past. Mind you, we havent been driving it all this time. We had to speak to the service manager, who was reluctant to help us, but after we told him that we were just looking to have our FJ serviced consistently (Oil changes and everything) by the dealership, he acquiesced and placed the order for the tires, with the diagnostic charge included.TWO WEEKS GO BY and we had to call to find out if the tires had arrived. We were told that nothing had been ordered for us and that we had no pending service scheduled.We went to a different dealership where they found that the caliper on the passenger side was actually locked. After a thorough diagnostic at this other dealership, they found few other issues that needed to be resolved totaling in $2300 worth of service. I say all this to say: Metro lost out on what could have been a life long customer in us as well as a nice service ticket because of their inability to properly diagnose and their dishonesty.Edit to Metro Toyota’s reply: I spoke with Chris in person. I think you should take a look at the negative reviews on here and realize that his department and how he handles it are the common denominator and have a conversation with him, but we are not.

Scott is always kind and makes me feel like we are family. He explains what the service persons have done to my car in clear concise language.

I have bought two cars from Metro Toyota and have been very please with the buying and maintenance processes. The staff is always highly professional and very friendly and courteous. When major repairs are needed they talk it all through with you and present options for performing the repairs and financing. I have never had a bad experience. Highly recommended.

First time in years I have purchased a car from a dealership and this by far has been the BEST experience ever! Very friendly staff, modern clean facility and they offer such a great variety of pre-owned vehicles. I was happy to drive the 2 1/2 hours it took me to get from New York to Metro Toyota to test drive and purchase the SUV I had been searching for.

Quick service on time and did the work required at a far price. I feel confident that when my vehicle is serviced it is done right.

Had my car repaired at Metro Toyota body shop. They did a really nice job on my car.. Nice people to work with would send pictures of the progress of my car..Good Job!

Even though it was an out of warranty repair, I cannot say enough about the Service departments professional and courteous behaviour. I was given a free rental while the vehicle was serviced and they had completed the repairs on time and without issue. I trust Metro Toyota to service my vehicles.

I trusted them after having made several other purchases and sending many people to them. Yet in dire need for a car because she was car jacked they screwed my sister on her lease. Should have been at least $100.00 less. You just loss a lot of future sales Jeremy. Kiss off

EXCELLENT Service, kind. And courteousemployees always a pleasure to be takencare of Toyotas are a quality vehicle, andmy next vehicle will be another Toyota.Mon

Fast service. Nice folksIf they topped off fluids, not very much. Had my son check, not full, appears not done, but cant say with 100 percent certainty

We found a used vehicle we were interested in on the website and visited the lot to take a look at it. All staff were wearing face masks and hand sanitizer was readily available. Our salesperson was very friendly and knowledgeable about the vehicle. We did not feel pressured at all and were encouraged to take a long test drive to make sure we were happy with the vehicle. They were very upfront about financing options and helped us to break down monthly costs based on a multitude of factors. Even the loan officer who offers all the extra add-on costs like gap insurance, etc. Did not make us feel pressured into buying anything we didnt want. The whole experience was very pleasant and we have been very happy with the used vehicle we purchased. Based on this experience I would absolutely recommend Metro Toyota to anyone looking to purchase a vehicle.

Every door has a sign that masks must be worn to enter, however if you are a person with a compromised immune system dont assume that you are safe walking into the building. Dont expect that management will make sure the rule is followed . Im quite sure if you sat down in the waiting room and lit up a cigarette someone would be over right away to let you know this is not permitted. I guess it depends on the managers personal feelings about the rules. Also if you post about this issue mgt will deny having any knowledge of this incident even though the police were called.

Good Place to Go to Buy a Used Toyota...Tho Im not able to afford a new one, my experience was very good finding a used Toyota here. I located it on Edmunds & Carfax so got all the info I needed before stopping in for a test drive. I recommend asking for an older salesman at the Brookpark used car showroom by name of Cap as he is very personable & not pushy. I bought a beautiful red 2011 Corolla with low miles & in excellent condition. It was detailed, so all interior &c under hood clean & like new. Also upon delivery the car exterior was spotless & clear coat shined with a full tank of gas... a great plus buying from a new car dealer! This car checked out approved by my personal mechanic & the offer I made was accepted. Glad I live near this location & would buy from here again.

I have been leasing cars from Metro Toyota for the last 15 years. The experience is always easy and seamless. The staff, both sales and service, are friendly and knowledgeable. The showroom and guest waiting area are always welcoming and clean. My dad and stepmom lease from here as well. There is no need to shop around when you know youre working with the best!

This Metro Toyota is always in tip top shape. Those who work there are very kind and efficient. Even during these trying times of Covid19 everyone is up beat and accommodating!

Great place - have gotten my RAV4 serviced here its entire life (at about 80,000 miles now) and have had a great experience!! easy to schedule service, quick in and out, and they care for the car well

Left me and my daughter to find cars on the lot alone. Bad business. Wth

This dealership, specifically Mike English, made an effort to go above and beyond for me. Very helpful and friendly, they detailed the vehicle and added new brakes and tires at no extra cost to me. Id definitely recommend my friends and family to this dealership.

I purchased my 2019 Toyota Camry SE off the showroom floor. Great overall experience! My family has purchased two cars from here and will be returning when my husband needs a new car. Highly recommend.

I purchased a new 2020 Camry from Metro Toyota. Mark Bella was my salesman and Chad Higgins was the sales manager that handled the deal. They made my purchase very comfortable and easy with no pressure. Jeremy McClish did the financing and was excellent as well! I highly recommend this dealership. I will do all of my future purchases with them.

Everything was fine.

The sales people were great. This is the 5th car my family has bought and each time they do an excellent job. The sales and finance people stayed a little after close to take care of the paper work. I recommend 100% because of the great customer service and the reliability of Toyota’s in general.

Aaron was the BEST! He even connected my phone to my car after purchase. As a senior, I was very impressed with the strict adherence to social distancing in place.

Had an appointment to get a new key programmed for my Highlander. I was informed that the job would take 1 hour with an appointment. My car wasn’t even taken back for service until I complained after 1.5 hours of waiting. Total wait time was 3.5 hours for the job. Before paying over $300 for the new key, I overheard the mechanic tell the service guy that they had to charge me for 2 hours of labor instead of 1 because they had some trouble reprogramming the new key. Poor customer service.

Very upset with their toyota prius 12v batteries. I have to replace it once a year, and it only comes with a one year warranty. Every time i go there to get a replacement under warranty they just put it on the charging machine and tell me it’s still good. I am looking to switch to a different company now. Came out to be a bad ground connection. Finally Mike was able to help me solve this issue. Thanks!

The people at Toyota are phenomenal, especially Anastasia in sales. If you are looking for a quality car and quality staff, Metro Toyota is the place.

I had a great experience buying a new RAV4 from Metro Toyota and Yacek Nazarczuk. I wasnt sure what car we wanted or new or used. We test drove cars for 2 or 3 hours before narrowing down the model of car. There was never any pressure to decide or buy anything. I would highly recommend going to Metro and meeting Yacek!

We purchased a 2020 Corolla XLE with very low miles on March 10, 2020. We are very impressed with the salesman Brad who treated us very well. At no time did I feel pressured they let me decide on my own that it was the car for me. They car about their customers genuinely. We went back for some add ones and again they were very accommodating. Going forward we will make the drive to Cleveland and only to Metro Toyota . Number one in customer service.

Little background: I have a 2020 Tacoma TRD Off Road with around 10,000 miles. Since maybe about 5,000 miles it has been experiencing a rough startup issue where it hesitates and makes odd noises when starting but only when the engine is warmed up. The issue is very obvious and happens within a specific time frame; but the timeframe is pretty broad so it would be very hard to miss.So I brought my Tacoma in to Metro Toyota service department because it is the closest Toyota dealership to where I work. This way I was able to drop it off and then go straight to work. On the first visit, Metro had my truck for over 48 hours. They told me that the problem was due to some (very low draw) aftermarket LED lights that were on a fuse tap and that they couldnt replicate the issue after removing them. So I accepted the truck back and the problem occurred again less than an hour later. So I scheduled another appointment for the following week. When I dropped the truck off I provided several videos of the problem occurring and even offered to speak with the technician to give my own firsthand account of the problem and what I think he needs to look for. They didnt allow that. This time Metro had my truck for over 72 hours. After this visit they tell me that they cant replicate the issue at all and that I should call Toyota Customer Care and maybe theyll send out a field rep to look at it with me. Okay. So I call Toyota Customer Care and open a case, explaining what I think the issue is (fuel pressure loss), why I think it is what it is, and what I think they need to do to prove that it is what I say it is (fuel pressure test). After several back and forth phone calls with them, they say that they will contact Metro to tell them to run a fuel pressure test and advise me to setup an appointment. So I setup an appointment with Metro *one week* in advance for an early Saturday morning and specify in the notes that I have a case open with Toyota Customer Care and that I want a fuel pressure test done. That Saturday, I drove my truck over 45 minutes to the dealership and they tell me that they have no technicians available that can do anything with my truck. I ask them if they can even just run a fuel pressure test like I asked for in the appointment notes. They said no and advised that I create a new appointment for the following Monday.I created an appointment for the following Saturday with Brunswick Auto Mart Toyota instead. I spoke with Mike Palahan when I went in and showed him the videos of the problem. He brought out the best technician he had on hand that day and they both agreed that it seemed to be fuel pressure related. He advised to bring it back in first thing Monday morning and that he would get me setup with a rental car and would put his best technician on the issue. I brought it back in and he asked me all the right questions and advised that they were likely going to replace the fuel pump.Long story short: Brunswick Auto Mart is going to bat for me and actually shows interest thus far in helping me fix the issue while Metro Toyota has not done anything but come up with excuses for why the problem cant be fixed. I wont go back to Metro for any service nor to buy any vehicles in the future. Ill just go to Brunswick Auto Mart instead. It really doesnt take much to make people happy. Pretending to be interested while consistently doing absolutely nothing is not the way to do it.

Great, fast and friendly service. I come here for oil change when I have a coupon otherwise its too expensive for my taste. Never the less, may God bless everyone who works there.

Tony is truly the best car salesmen I have ever had the chance of dealing with! He was very comforting and knowledgeable about the product he was selling! He made my purchase truly a pleasurable experience!

Brought my new car to the service department because my tire pressure light wasnt going off no matter how many times I put air in the tires. Turns out my new car (2020 Corolla) has a differential built in to the tire pressure. The back tire was overfilled, signaling that the other tires were low! Only took a couple minutes to get me up and running again. Metro Toyota is awesome!!!

I met Robert Saponari (sales) back in March 2020 right before Covid hit. He was friendly and explained the differences between the Rav 4`s. I was only looking at that time. He made a great impression on me. I made an appointment many months later, with Robert. On Halloween I finally bought a Rav 4. He made the experience stress free! I highly recommend Metro Toyota!

I am a twelve time Toyota car buyer. When my Venza stopped, it died, my salesman Michael Ferrett, and the owner of Metro Toyota, Mr. Schneider, went up and beyond what was necessary to help me in my dilemma. Since I was a returning customer I purchased a new vehicle the same day my car went defunct and drove home again as a completely satisfied Metro Toyota customer. Love my Toyotas!! Metro Toyota is the best!!

Even when I bring my car in for routine maintenance, I feel confident that other issues will be checked. If something else needs to be addressed I am advised and informed of what needs to be done and the cost. I never feel pressured to have that service performed immediately. The service person fully explains everything and how urgently it needs to be completed. This makes me feel confident that my car is safe when I leave. If the suggested service is expensive I have time to fit it into my budget.

I have been going to Metro Toyota for service since 2005. The best customer service in town. Still family owned and they still treat you like family.

Great dealership and Mike F did a great job. He worked with me on the car I wanted and answered all my questions.

Best place to shop for a use car. Thanks for all the help Aaron Andrews and Jim Campo

As usual had great service at Toyota on my new AWD Prius. Social distancing inside the waiting room was well constructed, and everything was handled cleanly and properly. (And I love the fish).

Had a tire that kept going flat. Took it in and they said there was no leak. Im OK with that response because Ive had this problem for a year and my previous mechanic couldnt find the problem either. I told the person at the service desk the history and she said to call and ask for her if it came back and wed go to the next step. Tire was down to 19 pounds 5 days later, but I thought at least I have someones name who knows the history. I called, didnt get her, left a voicemail, but no call back. That kind of stuff drives me crazy!

Called in to ask for a quote to lubricate intermediate steering shaft for my Camry in the morning. Was told I needed a diagnostic first. Had to press the issue because I was simply asking for a repair quote. Then was told all advisors were busy, and to leave a call back number. That was last week, still no word from them even after I left a voicemail stating no call-back a day later after I called.Edit: I read your response. I’m not asking to schedule. You have my information, you have what you need to call back to give me a quote. If you dropped the ball, why do you need to pick it up and throw it back at me if you have my contact number?“Response from the owner an hour agoWe apologize for the lack of communication but we were going through the pandemic just like everyone else. We are human and we are fully back in the swing of things. Please feel free to reach out again and we will get your scheduled. Thank you”

Literally the worst place that i’ve ever had communication with! everyone is backwards and doesn’t know how to communicate. don’t go here if you want fast service .

Set-up a time to test drive a 2016 Honda Pilot at Metro Toyota on Thursday, March 21 at 7PM. However, the test drive never happened because we are told that actually the Pilot just sold upon arrival. Needless to mention it took almost 2 hours for me to get there, so my response was... You could have at least called to let me know.What is most irritating about this is the response from the salesperson, who by the way did apologize, but that apology came accompanied with well, it is first come, first serve. And I get it, its a business and you have to make your money, I am not arguing that, but what I do argue is that the representative(s) could have at least called to notify out of courtesy for potential a customer. Furthermore, he could have at least shown us something else comparable, or truly give an apology for the inconvenience.Lastly, according to your website, it states that you strive to provide outstanding professional service in all areas of our auto dealership and the dealership clearly failed their mission last night, and we truly hope other customers are not treated the same way.REPLY TO THEIR COMMENTS: Just to clarify, the inquiry form provided DOES NOT ask the customer for their phone number. Therefore, you did not have it on file because one was only required to input our email information. So, had you asked for our contact information in full, we would have provided it to you. Thank you though for the response. Patrick Brink had already reached out as well.

Ramona is just the sweetest! She went out of her way to give me a good price, the vehicle and color I wanted. The dealership is very lucky to have such a kind, friendly and hardworking employee. Rick in finance wasn’t pushy which is also much appreciated. The service area is very nice, kept my little guy entertained. I would recommend this dealership to family and friends!

The friendly staff, knowledgeable salesperson, and caring owner treated my wife and I like family. We felt absolutely no pressure, just good information and a great deal on a beautiful Rav4. Will return for our next vehicle.

Financed a 2016 Toyota Tacoma at a decent deal through this dealership. I appreciate the straightforwardness of this place. Right to the point, no BS. My salesmen was Aaron. Very cool guy. This place was not your typical dealership. No sleazy salesmen here. Happy to say I was able to leave with the vehicle I wanted. I would recommend this place if you dont want to deal with the BS run around of a typical dealership.

Dealt with Taylor and Robert Saponari and it was a smoothest experience Ive ever had dealing with any kind of dealership. Dont think you can go wrong shopping here.

A customer of mine took her car here for a check up. They told her it needed a 4 wheel brake job and rear stablizer links and quoted her $1500. We pre-quoted her $950 and upon inspection realized that her brakes are 70%-80%. Absolutely unacceptable. This is why mechanics get a bad name.