Some of this furniture would not be allowed to be seen placed in the trash on a Fifth Avenue sidewalk ; what i’m trying to say is the Trash on 5th Avenue is much nicer ; basically this stuff be immediately hauled away to a Trash dump ! ; Hideous Stained Ripped & Wow they actually trying to sell it for practically full cost ; just shop & purchase new do not waste your time ; Ive seen nicer furniture thrown away on Lexington Avenue ;
I visited this location and am appalled by the behaviour of the staff. The warehouse staff on the second floor were loudly cursing and talking inappropriately while using racial slurs without any managers quick to reprimand them that this is a business and they represent the company. Theyre was a family who quickly left the second floor when this behavior became noticeable. The sales staff were disinterested in assisting me and when I reviewed the prices I was shocked; especially seeing how damaged and stained all the furniture is. Overall, this store is filthy and has no sense of respect for itself and its customers.Please understand, my experience maybe different from yours but this location isnt worth your time.
Bought myself a Aeron chair for half price of a new one. No warranty but Im okay with that. Sales people are really nice and helpful.
Phenomenal service from the store manager. I purchased an Aeron chair with the exact features and options I wanted. Happy? Absolutely! Ill be back for more great items very soon.
Purchased a Jonas Sofa from here, and have been incredibly disappointed by its quality and durability. The pillows constantly shed their fill, which is both unsightly but also uncomfortable since they’ll routinely poke anyone sitting on the couch. The cushions are also prone to pilling, and rarely hold their shape, despite minimal usage. When I contacted DWR’s customer support, they acknowledged the issue but their only suggestion was that I purchase replacement pillows ($800) which now had more durable liners. Complete bait and switch. Never purchasing from them again.
Designer used office furniture... Still pricey.
Always worth a visit if youre into design
I got a great deal on furniture I have been looking for for months. Staff was very helpful.
Nice furniture too expensive
Great store with comfortable layout on two levels.
Very disappointing sales reps in the store, no help and very lazy, talking to you like you owe them. Not friendly at all, seems like no one cares about sales whatsoeverBad company representation with such unprofessional approach
I came here to get an office chair on my company dime, and got a great deal (60% off retail on an Aeron chair that was not damaged). Dont recommend if youre spending your own money-- most of the big pieces are damaged and not discounted enough to compensate. They do have a large selection of stylish chairs and stools that seem fine.
Two stars is generous by one. Shop there if you live close-by and want something small to carry out. In one experience: Store manager jacked up the price of a chair by $100 claiming that it was mis-tagged... was sold a lamp with missing parts and was ghosted by the delivery people.
Spent 20 min in store. Only customer. 3 sales people. And not a single person acknowledged me or offered any type of help. Time and date of this — Friday Feb 5 10AM.
Great
This was the worst retail/ shopping experience ever.
My wife loves your stuff. Purchased a lot of things for our new home.
Iconic pieces at amazing discount prices. Sales people are very helpful without being pushy. Make sure to negotiate below the already discounted price tag
Dingy & shockingly expensive, especially for an outlet.
A show room full of broken furniture that feels really used makes at $6000. I truly have no idea who is buying anything from this place
Lots of banged up stuff and surprisingly not very discounted. Great designs, but still out of reach.
Appropriate name, indeed theyll let you touch the merchandise.
This is not an outlet, it’s a dumpster. Dirty, dusty and disorganized. I am a DWR customer and expected the outlet to reflect a similar atmosphere as the DWR studios given that the furniture is considered upscale and pricey- it is not. There is no order to this place. Everything is on the floor or dropped on dirty tables- it’s like going through a junkyard. The furniture is not in great or even good condition and the markdowns are 10-15 percent off the full price— WHAAAT?The salespeople are too busy talking to each other rather than waiting on the customers or organizing the space. DWR should take a look at what their competitors in Industry City are doing. No comparison to RH outlet as an example. If DWR’s goal was to have a one star review it has succeeded, well deserved!Don’t waste your time coming here.
Damaged product at 30% off but sometimes you can get a good deal. Also, beware the tags and prices can be wrong so check the website.
Great place, good deals!
May just have set poor expectations but was disappointed by the selection.
Awful. They refuse to validate parking unless you buy something and are outright nasty. Would not buy something here now on principle.
Great selectionof high end chairs
Great stuff in here and very helpful service
Some really great deals.
Some nice deals
Good place for furniture if you have the money for it very expensive
Keep in mind all these prices are negotiable.
Id like to purchase a few pieces from here.
Over priced.
Very helpful and accommodating.
Cause meh
Excellent place to shop
Nice
Good furniture!Its nice to be able to buy things with design and style at an affordable price.
Very well