I tried calling the service department twice. Both times they immediately hung up before I was able to speak to anyone…

I’ve tried to get my warranty from them since both of my leases were coming to an end. I went up four times and they gave me different answers each time. Same thing when calling, or at least when you can get through, since they like to hang up. They don’t know what they are doing and are a complete joke of a dealership. Brunswick Auto mart makes sure to train the employees to be rude and make sure the customer never gets what needs to be done. They only care about selling and after that you are dead to them. Stay away and go to a real dealership.

My 73 year old mother-in-law purchased a new CX-5 from them, including the extended warranty, which I helped her through the entire process. When we got it home and I cleaned it up in the garage (picked it up on a rainy day), we realized it had the front bumper repaired (poorly) with spray paint in two spots. We contacted them and they denied knowing about it and blamed it on the dealer that they got the car from (of course). After a few calls and a trip back to the dealership, they replaced it with the bumper cover from another vehicle. We also obtained the original paperwork showing that they did in fact repair the vehicle with spray paint and tried to pass it off as new.Now all that is fine since we found the damage that they tried to cover up, but what if we hadnt? I spoke to our sales person (Joel Cruz) several times asking that they compensate (a couple free oil changes, car washes or something...not asking for anything big or money back) my mother-in-law for her extra time, trips, stress and basically trying to rip her off by not revealing damage on a new vehicle. We figured it was the least they could do since they sold her a $35,000+ vehicle (with warranty and taxes) with damage that someone obviously knew about and tried to slip by us. He said he would speak to the dealer they obtained the car from to see if they would offer anything, but said he would do something to make her happy if they didnt. I agreed…even thanked him and expected a call back within a few days.A few weeks went by and we never received a call back (of course). I guess his thought process is that if he ignores the problem, it will go away. When she called him after not hearing anything (I was on the other line), Joel denied ever saying this and said that they repaired the damage and didnt owe us anything else. I cut in and reminded him of exactly what he said and he continued to make excuses. The sale was final and he obviously didnt care anymore about making it right. I told him I was done talking to him and was going to speak with the sales manager...and hung up. When I called back and asked for the sales manager, they put me through to Joel again? After telling me he doesnt respond well to my tone, I reminded him that he doesnt respond at all...otherwise I wouldnt have a tone in the first place. In any case, he hung up on me. I tried calling back and got another sales person that said he didnt know how to transfer the phone (seriously?), but would have the service manager return my call. Of course that never happened, so I contacted Mazda customer service the following day and reported the situation.If you want to buy a new Mazda and want professional service, THIS IS NOT THE DEALERSHIP TO BUY FROM! I very strongly recommend you drive the extra miles to another that is professional and understands customer service. Brunswick Mazda tried to sell us a brand new damaged vehicle, avoided returning calls and then went into this Laurel and Hardy routine when I tried calling back to talk to a supervisor. The other reviewer is 100% correct, the sales department doesnt care about their customers after the sale and it appears the lunatics are running the asylum as no professional supervisor at the location took over and addressed the issue either...or is even aware of the issue. Instead, you have a very unsatisfied customer that feels that she was taken advantage of...and shes right. I feel bad for taking her to this dealership, but she does like the vehicle. Unfortunately if people dont speak up, other customers will be taken advantage of as well. Instead, buy from someone who cares and stands by their words and their reputation...not these guys who hang up on their new customers and employ supervisors that don’t answer their customer’s complaints. One unprofessional salesperson I can understand, but the level of incompetence and unprofessionalism we experienced at this dealership is unbelievable! If you do buy from here, good luck…and make sure you inspect your vehicle very closely!

Always a great experience