They did a great job on repairing my car. The customer service was fantastic and they kept me up to date through phone calls and their online email service. The manager reached out to me plenty of times throughout the process to provide updates. It was beyond the call of customer service.When it was all said and done, the work done was superb, which makes this place earn a five star review. I would recommend.

This was an incredible experience through and through. If I were to ever need to get my car repaired again, I would not hesitate to go here. They were friendly, informative and continue to keep me updated on the progress of my vehicle. Seriously, everything was fantastic.

Manny is friendly, very professional and truly understands customers need. I repaired the bumper of my Lexus and I found theres a very tiny imperfection on the lower bumper when I picked up my car. He examined the imperfection carefully and he ordered a new bumper to replace it immediately, no question asked. I am very happy with their services and will recommend Caliber Collision to my friends.

Save your time and money – do not go here. CC specializes in bait and switch. Find another autoshop as this brand is damaged.I had a minor fender bender and my insurance company recommended I use their partner CC, so I agreed to make it easy. The company presented it self well and said they focus on making the process easy.I came in to my appt on Friday. Met with the manager “John,” who assured me that if I dropped my car off by Monday AM, he could have it ready for me by Friday. Because I could not be there Monday AM, I decided to leave my car for the weekend, so they could start ASAP. Wednesday comes around and they have not even started my car, or reach out to me to tell. me it would take longer. That was Strike 1.So I asked if they could put a rush on it considering their promises and target end of Day Thursday as that will have been longer than estimate. They said maybe, but Friday was more likely. I called my insurance and complained as they recommended the place. Then my insurance company called CC and John said now he can not get it done until next Wednesday. That is Strike 2Because of my insurance companies incompetence, I canceled all policies with them following this incident. They lost 4 policies and 1 home policy, so I hope they take this issue seriously as should CC.I then followed up w/ CC on the following Wednesday as promised, and again, car was not ready, no one reached out to me to communicate when it was going to be available. I asked when my car was going to be done and they could not give me an answer “I don’t know” – we are taking about minor bumper repair ~$2k worth of work to give you an idea. Strike 3.These guys are the most incompetent auto shop. Do not waste your time or money. They will make promises they can not keep, they do not communicate well with their customers, they can not manage the timeline of their repair projects and will say anything to get you to leave your car and then not follow-through on their promises.These guys are total Hacks and the manager deserves to lose his job for how he treated me.

This is long over due! If you don’t want to read my whole story I’ll say now, AMAZING LEVEL OF SERVICE AND QUALITY!!! Now to my experience... I damaged the front end of my car and Farmers Insurance provided Caliber Collision as an option and I chose them. Five Minutes later I was contacted by Alexis (General Manager) to begin the process. She is amazing! My car was repaired perfectly, on time and she personally delivered it to me, 20 miles away, at the end of her day because I could not arrange a ride from the coast side. Well 2 weeks later to the day I damaged the same part of the car again! When I pulled up at the shop Alexis was understandably shocked at what I had done but very kind about it. I had just had a terrible car wash that had left eucalyptus sap on my black paint. When I pointed this out to her explaining that they did not need too wash the car when they were done because it was going right back to the car wash she said ok. Well when my car was done, earlier than expected, I arrive to a perfectly detailed car!!! It’s been a difficult year and damaging my car twice in one month was overwhelming. Alexis and staff were professional yes, but more than that they were kind while they hands down provided the best level of service I’ve received in years. Supporting this local business will be my pleasure for years to come!

Jonathan at Caliber Collision is great! The repairs were done earlier than expected and Jonathan kept me appraised of the status of my vehicle!

The Best Experience that I have ever had at a Body Shop, “Hands Down”. WJM

Alexis and Josh were very friendly, helpful and professional. My car was ready in time and it is perfect! I got pick up by my rental at the location and they return the rental for me.It was my third time at this location. Always great!

Great communication, very Covid safe, obviously know what they are doing

Jonathan is awesome. Thank you

Repair work done perfectly. I cant tell where its been fixed. It took a while, though, and I had to phone a few times to check status. In the end they fixed a few things that I didnt expect (good) but forgot to reconnect the rear number plate lights (bad). Not worth docking a star for that, though! Would use again, although I hope not to have to.

Nice people. Hope to get my truck tailgate repaired/replaced soon.

Brought my car in for an estimate. Two weeks and four phone calls later Im told I need to come back in because they lost the pictures. I feel like the job wasnt going to be lucrative enough for them to care. Complete waste of my time.

I have tried plenty on body shops but man Burlingame Collusion Center tops all of them. The worker that was working on my car was great and i cant forget Don he was so proffesional and real. He made me feel like my car was going to be in great hands. The moment I saw my car after it was fixed, I couldnt believe my eyes. Burlingame Collision did an AMAZING job on m car. They were so precise in fixing my car and I definitely recommend taking your car to them.

Burlingame Collision Center is as good as it gets. About 10 years ago a relative of mine recommended Burlingame Collision Center (Don) to perform some work on a vehicle that was damaged in an accident.Since that time I have used Burlingame Collision Center several times on other vehicles I have owned, along with Don working on many of my family and friends vehicles.What sets them apart from their competition is not only the excellent customer service such as: simplifying the insurance claim process. providing regular status updates to arranging transportation to and from the rental car company.Not only is their customer service superior, they also concentrate on the little things, it is their attention to the details; for example, today I picked up my vehicle after some minor repairs caused from an animal trying to gain entry to my truck, not only was the repair performed without flaw, To my surprise, Don took it upon himself to have my truck detailed for me.If you are looking for a shop with a can do attitude, this is your shop!Tye

Helped settle ins claim