Sales person first denied having, new gmc canyon ( trying to push the sale of a used one). Then was nice and efficient. The finance manager dies not even cover how eager he is to rip you off. I signed because I need it the truck and was not a bad deal( neither excellent). Few days after The sale,the finance manager calls to tell me of this fantastic new contract with a better interest rate. I go to sign papers and when I checked the conditions the new debt in was 5000 dls more than the existing one. I walked away feeling insulted and obviously mad. Not a bad dealer has good inventory,bit this malpractices are even illegal,seriously thinking about suing.

I know what the issue is with my car and they basically called me a liar and said I don’t know what I’m talking about. Also, that my car is just old so it’s normal for a car to be over consuming oil. And then said it would be a week and $450 to diagnose it. Said thanks for nothing and drove away! Now I know why I stay away from dealership mechanics. And definitely stay away from this one!

Although I had an appointment, They did not tske in my car for service because we dont have technician funny this all happened under a big sign that says our goal is your 100% satisfaction . They cant reach that goal.

The 2016 Yukon XLT had a recall for break software update so we decided to take the car to Burlingame Putnam (what a mistake that was) the car comes back with touch screen going black and Service Driver assist System Error.Service advisor Mark said we have to replace the touch screen and also the module for the error we agreed meanwhile I hade to get a rental for two days which was going to be paid back to through the warranty company all the receipt including my rental which I paid with my Amex was faxed. When the check was issued was payable to Burlingame GMC. I talked to Leo Service Manager on 10/14 and I explained everything he came up with excuses like warranty company they dont pay the taxes or maybe we pay for your rental and many more and I said I have the receipt which I paid out of my pocket I asked him please go and talk to Mark service advisor he knows whats going on also asked him to kindly return my call by end of that day which he never did. I called again left a message for service advisor nothing from him also the service manager and when I called back today to talk the service manager one the operator name Marisela picked up the phone and start being rude.and now Im getting Service Front camera Error which i dont even have front camera???This is the worst place ever.

Quick professional service!

They are great