The Hyundai Burlingame Service Center is awesome. Mike Curtis and Raymond Jew are two of the most positive people to work with. They took beautiful care of my car and me. I arrived in the foulest of moods and thanks to Raymond and Mike, both my car and I left in better than ever shape. Thank you!
Great service, and a very pleasurable experience. The man working with me was very thoughtful and always aimed to get the most out of my money. I saved a lot coming here and was never pressured into buying anything. The prices for their services are very comparable to local shops but with more amenities and friendlier faces. I would definitely come back to get my car serviced.-Wesley L.
Purchased my first car and the service was nothing short of great! Unlike other car dealers it was very comfortable to deal with the people here! Perfectly happy with the purchase of my Sonata.
Service people are very nice. Much much better than the service I get at Hyundai in Fremont.Will be making them my regular service provider.
Staff is always friendly and courteous. They provide free transportation and a lounge if you decide to wait. I waited for a 2 hour repair, and was able to work at a desk with internet access in their lounge, thanks!
We walked into Hyundai Burlingame after a very unsatisfactory visit to another (non-Hyundai) dealer. We were helped right away. The salesman found us exactly the car we were looking for and the deal we hoped to get. Its been 3 months and we are very happy with the car.Diane W
I recently bought a sonata. The sales person and staff were very professionaland good. Overall I had a good experience. There were a couple of minor issuesbut they were handled promptly.
Summary: They quickly identified and fixed my problem, but would have happily (or ignorantly?) overcharged me by several hundred dollars had I not known better.Full story:I had my car (Hyundai Accent 2003) towed to the dealership since I couldnt get it to shift gears. They did a diagnosis and told me there was a leak in the slave cylinder, which is part of the hydraulic mechanism used to release the clutch. As part of the diagnosis, they also pointed out a couple of other problems, which was great. They quoted several hours worth of labor (~$450) to replace the slave cylinder, on the explanation that it required significant effort to take apart the transmission just to get to it.I dont personally know much about cars but was chatting with my father about it, and he was highly skeptical such work would be required, since the vast majority of cars have external slave cylinders that can be replaced relatively easily. After some searching around to convince ourselves this should be true also for my car, I called another Hyundai dealership in the area to get a comparison quote, and was quoted $145 for labor (and the same price for the actual replacement parts).When I went to pick up my car, I told the guy that I felt I had been treated unfairly and explained why. At first, he offered an empty apology and offered me an (arbitrary?) 10% discount on the labor. But I told him I thought I was being overcharged by a factor of two, not by ~10%, so he offered to go talk to the the technician. He came back and said I was actually correct that the slave cylinder was external and the transmission didnt have to be taken apart. Im still not quite sure if that means the guy in the office was billing me for a work that was never done by the technician, or if the technician actually did work that was unnecessary. But in any case at that point the guy in the office offered to take off two hours of labor, charging one hour for the replacement instead of three. So that saved me something like $250.Im giving twos star since at least they admitted their error and adjusted the price, and they did fix my car pretty quickly, but if it hadnt been for my fathers knowledge about cars, I certainly wouldnt have known any better, and this place would have happily overcharged me a few hundred dollars. Im going to assume they werent intentionally trying to rip me off here; but even so, the service office and the technicians need to start communicating better about what work is actually being done.
I purchased a 2015 Hyundai Sonata. I had been communicating with a sales person via text message and was told I would meet him at the dealership. When I arrived his co-worker said that he couldnt make it in and that he would help me. Which is ok, but I expected someone else. The sales person was very pleasant to work with and explained a lot of information. I was there for over 4 hours to purchase a car. The sales person was so nice to give me a madeline because it was after lunch. I would have like for the sales process to be quicker. The previous car I bought in 2012 I purchased with my bank car service buying program. I didnt even have to talk to a sales person. The one thing I have to complain about is that although the sales person offered to show me other cars with option after 4 hours he didnt mention the Android Auto feature was only offered in certain models. I had my Samsung Note on the table, which he commented how large the phone was. He knew that it was an Android device. If he had told me this I probably would have purchased the upgraded car to have the map navigation offered by Android Auto. The was a loss for the dealership. I hope they include this very important detail in all of their sales next time. I love my car now and get a lot of compliments on its looks. I had one car service since I purchase my car. The service department is very friendly. I had and appointment for 10:00 am in the morning and when I arrived they told me they were 2 hours behind. It would have been nice if they called me and had me come in 2 hours later or offered to reschedule my service. I had so much to do on the weekends and that was very frustrating.
We bought a 2010 Hyundai Veracruz from Lenny and have had service don e on the vehicle once so far and are extremely happy with the service and expertise of the employees!!Irv/BevBurlingame, CA
I was looking into getting a veloster, but by the time they got to me, I already was on track with another car. When they called me, the sales rep pushed me to buy the car, even though I stated multiple times that I was no longer interested. When I hung up, a couple minutes later, I got a couple texts saying it was Truecars fault for us calling you, so next time, dont be so rude on the phone, and I can contact Truecar to fix this problem. I later called the manager where he told me thanks for the input, Ill remove your name from the list, but there is not enough evidence to show the fault of my employee (in which case I had the texts to prove it). They way the manger replied makes you feel disregarded and as if you dont matter. Yes I may no longer be looking into their cars at the moment, I felt like I was harassed and very disrespected. I hope others have and had a better experience with this dealership, but as for me, if i were to buy a Hyundai, definitely wouldnt be at this dealership, and I would recommend any other one. The way they treated me just shocked me on how a BUSINESS person would go out of their way to harass me through text, practically disregard me, and not take responsibility for their actions.
Okay, Im getting the picture here. They only respond to your review if its a good review. In other words, they dont care to do anything to improve, and dont care if the customer had a bad experience.I WAS a loyal Hyundai customer. I bought a new Elantra and a used Sante Fe I bought from them. The cars themselves are great.However, the staff is less than ethical. Yes, they are very polite and business-like. But I no longer trust them.When I bought the Elantra (new this year) they sold me a Pre-Paid Service Maintenance Contract. To me, that should me they DO ALL THE MAINTENANCE.When I had bought a maintenance contract from Saturn IT INCLUDED ALL SERVICE NEEDED ON THE CAR.When I bought this contract from Hyundai, IT INCLUDED ONLY OIL CHANGES.What?????????????????? I could have gotten oil changes which include tire rotation on special for about $20 just about anywhere on El Camino Real.I was a loyal customer who had bought TWO CARS from them, and HAD ALL MY SERVICE DONE ON BOTH CARS WITH THEM. Youd think theyd BE UP FRONT ABOUT THEIR SERVICE CONTRACT being so LAME. (Yeah, I should have read the fine print, I know.)I was going to buy a Genises from them, but I wont reward them for treating me this way.
I brought my car in to sell on a Saturday and they promised theyd mail the check first thing Monday. Its now a month later and they are still dragging their feet and taking advantage of the fact that I moved across the country. AJ is condescending and reiterates thats its a process despite the fact that its been 4 full weeks since the process began.
On 4/4/12, I purchased a pretty Red Hyundai Veloster. I was thrilled with the car (MPG 40 (a lie) until I got this annoying message Blue Link message. Hyjundai nor Blue Link could figure out the issue at first; however, it got resolved (I was told the message wasnt cleared when it came off of the assembly line..(BS)); they resolved it 5/8/12. On 9/11/12 the navigation system was taken because the XM radio started freezing (would play; however, display would freeze on first song). They replace the navigation unit in San Francisco (damage done to interior during this repair (now looks rat chewed). The new unit did not have the same logo or start up tune, so the car was altered at this point. I was told to contact Hyundai Consumer Affairs (no help whatsoever..) and open a case, which I did. They said they would take note, but that was it. On, 10/12, I find out during normal maintenance that the original 40 MPG was miscalculated in Korea and I needed to file a claim to get back my gas money for the months Apr. thru Oct. and then every year after that (as long as I owned the vehicle); no one has said what the ACTUAL MPG is to date and Im still waiting for the debit card (6 - 8 wks. $150.00). On 12/11/12, I got in the car and the navigation unit was completely dead. I took it to San Francisco Cammisa Hyundai and they reset the unit. I drive off,, move the car a couple of times, all is well, Then driving home from work, I made a stop, get back in, start the car, the unit is dead again. I took it straight to the dealer Burlingame Cammisa Hyundai and they put me in a rental overnight and said they would have a field service technician come out and take a look. I was so upset, I went to talk to the Sales Manager who ran numbers and said they could put me in another vehicle for $7,700 (ARE YOU KIDDING ME?!!!). He then walks me over to the (A-Hole of a Service Manager; Paul Hennessey) and mentions the lemon law;. Paul said, We are having a Hyundai Field Tech come out and look at the vehicle tomorrow (he had the nerve to tell me to be grateful; because it could take months for a Hyundai Field Tech to come...) By this time I am LIVID. So, I drive off in the rental. I called the next day and was told to talk to the General Manager (Tony Cagliano); who told me a buy back could only happen if Hyundai Consumer Affairs told them to do so. I contacted Hyundai Consumer Affairs, who stated, they would need to contact the Service Manager, and they would get back to me. Well, the Service Manager (Paul Hennessy) lied and told them I had only been in 3 times over the unit ( I have paperwork for 5/8, 9/11, and 12/11 (x2) = 4). I asked them were they counting the 2 times I had been in on 12/11? They said whether 3 or 4, all they were going to do was whet the Hyundai Field Service Tech said (which was replace the unit). So I asked do we just keep replacing units? Their answer:: if it goes out again, we will discuss your options at that time. Needless to say, I am suing Hyundai Motors of America and my Lemon Law Attorney stated they have BROKEN THE LAW and I have a no risk case. They will now be liable to give me back all of my money and 3 times the amount of the vehicle. STAY AWAY FROM CAMMISA HYUNDAI!!!!!!!!!
This place is comfortable to deal to Hundai cars!!!
We have had our Hyundai Elantra serviced at Hyundai Burlingame. Not only was the service excellent but it was also done in a timely manner!
Theyre closed since sept 11 2015
Got my car from them, but unfortunately the are closed now.