I’ve been a Bel Air/Raley’s customer for over 25 years and used to work there for several years in the mid 90’s. Bel air has always been known for its great customer service. This is the only reason this review is three stars. Today I purchased several small items and due to only having two check stands open I asked the lady who was manning the self check out area if she could scan my liquor purchase due to California not allowing liquor purchases at self check out. After I said hello politely two times, She finally managed to look up from her phone. Then with a sigh, she scanned my two liquor purchases. I then used self check out to scan the remainder of my items but for some unknown reason one item was not able to be scanned. I then asked the young man who had replaced her about scanning the meat item. He told me to key it in myself on the self check out scanner. Good customer service would have been for him to scan the item. I have noticed lately employees continually talking amongst each other instead of helping customers which is what they are being paid to do. If I had acted this way when working for Raleys, I would have been reprimanded for my behavior. Please speak with your employees and remind them what they are being paid to do, provide customer service.
Always great. Very clean. Ive been shopping there since it was built when I was 11 years old.
Store seems to be changing. More unique items...almost like theyre trying to be a Whole Foods. They need improvement on the deli and meat/seafood counter. The produce section is very nice. Great selection and very fresh. Staff is great!
The products here are always fresh and last a long time if cares for properly. The people that call this facility employment are very happy to be working here. They always greet you with kindness and a little humor. They always can be found throughout the store maintaining proper dates for products and produce. The men and women who work in the deli are especially nice about making sandwiches and taken special request. I can honestly say I am glad to call this local spot my home store for when I shop very local. I will continue to shop here also because of the cleanliness of the store and how theyve responded to covid 19.5 Stars from me
My sister loves this place. I take her shopping there
Erica was super pleasant and upbeat, she made my day. My ecart transaction was seamless.
Wonderful market ( music was a bit loud), everything was very clean and the a/c was wonderful fresh veggies & fruit were displayed very nicely and the dairy section was very clean and cold ~!
Nice store. On vacation here so stopped in for a few things. Nice lay out.
Always clean! Usually in amd out in under 10 mins
I have to go to this Bel Air now that my local Raleys has turned into a health food store. This Bel Air still has solid classics like the Dagwood deli sandwich and meatloaf.
Always clean and staffed with friendy people.
Always have what I need (when in stock of course)
I just got coffee at the Petes. But the store is very nice and well kept with a modern look. Very quiet and never too packed.
Place! Fresh produce. Wonderful drli.
I come here to get balloons for all my parties. They have a large selection of colors, they color coordinate with ribbons, and they can have big boquets ready for early morning pick-up. I think Rene is the name of the lady who runs the floral department. She is fabulous! She has taken my orders over the phone, and she will fill mylar balloons that Ive ordered online and fill them.
Best produce in town and I come from the mountains just to get mine here!
I love shopping here ..clean, easy to find what I am looking for, the staff are friendly and helpful
Super friendly teams, wide isles, great stock.But the real stars of the place is the team there.
I shop here because its the closest to my boyfriends house & I always seem to have a hard time finding things here. The other day I went to get stuff to make dinner & every yellow onion I saw had some amount of moldish looking black spots on them.
Clean store but produce section is pretty weak
You mean Raleys Belair. Same as Safeway. Just cleaner.. lol
Fruit is always good
Staff are friendly and helpful.
I am very sorry to hear that the Post Office is closing do the extra cost to staff it, however its what made Bel Air unique and was convenient for the aging population of Cameron Park. Why not reduce the days of the week its open or the hours. At least it would show to everyone your making an effort.
Clean, usually well stocked. Love the personnel; always friendly and professional.
Store has some great higher end selection for recipes that might call for that extra little thing, staff is friendly and produce is well managed. The downsides are higher prices than down the road, and my usual gripe about grocery stores, the meat selection is mostly low grade (steaks specifically) stuff at the same price costco is doing usda choice and prime for, which is a pain if youre picky about your steak. Overall I like the store a lot and find the selection justifies the price gouge, but for that 5th star I need better marbling on my tritips.
Nice to walk into a clean and very well stocked store.
One of my go to grocery stores.
Ive gone to Bel Air for i think 14 years they are wonderful i know alot of the good people that work here and risk there lives so that we can eat you all ate very much appreciated
Clean, a good variety, employees are A W E S O M E ! !
Great place to shop !
Prices are higher than the competition. However, they do carry some items not found anywhere else locally.
Great store and friendly employees!
Not covid-19 safe some of the works there are rude I dont shop there much anymore
Great place
I would like to give a big shout out to Mark who does the ordering. My wife requested a special order of flavored water. Mark kept us updated every few days and showed great customer service. Bel-Air should be proud of this employee. Love your store.
On line ordering with Ecart service is super easy and fast. I use this service 2 to 3 times per month and all my orders have been correct.The staff always contacts me if they are out of stock on items and offer substitutions. Another convenience is they bag like things together making it easier to put groceries away.
Nice and slow, no lines.
Nice clean and friendly people
Most expensive grocer in the area in my opinion. Clean facility tho... And friendly staff... Good for a quick trip for a couple staple items if need be.
Great location, very clean, well organized, friendly helpful staff. Lovely place
Just gotta love their fresh vegetables, meats, flowers but I digress.Thankfully their floor layout are all duplicates all the same floor plan, thank you BelAir !Stores all fresh and clean just like the friendly staff.This is my go- to place😋
Love this place for the freshest vegies and fruits!
Love the convenience of having a Postal Office and Pharmacy as I shop for my groceries.The quality of of meat is superb.Fruits and veggies are fresh and tasty!
Good grocery store chain in general
From my experience, the staff have always been friendly and helpful. Store is clean and has a welcoming environment. Lastly, I refuse to buy produce anywhere else, the quality of fruits and veggies here has always been the best.
Beautiful Porterhouse steaks that were mostly grissle! The meat department has become the bastard child of the store. Used to be a whole isle and now, more Asian or Mexican food space than meat. Where have all the butchers gone?Nugget meat is much better.
Bel-Air and prices reflect the name. If you have money to burn Bel- Air and Raleys are good places to burn it.
Bought an $8 lunch at the deli. The chicken strips were large, juicy and tasty. The mashed potatoes tasted weird, and the gravy tasted like salt. The Cole slaw portion was generous, but the dressing was tasteless.
Sometimes they make me feel poor, if I use w.I.c. or snap program. When no one is to be treated differently. I bring my own bags they saw Why, you people get free bags???
Our favorite place to shop!
The staff is always welcoming and Friendly, and the products are easy to find.
Much more refined than an average Raleys, the cup o noodles was splendid
Nice people. Good customer service. Recommended ✔
Shopping here for years, stop asking if Id like to give my money towards food for the hungry. Its March, no I dont want to give more of my hard earned money to lazy people. Stop asking!!!Have you seen any skinny welfare recipients???
Our local store is newly remodeled and always super clean. 😋
Very helpful staff and wonderful fruits and vegies. Like going to a farmers market!
I know that prices are higher than some grocery stores, but the store has many qualities that differentiate it. The ambiance is good and the store is always clean. The bakery is very good. Lets just say the SAFEST place to buy cookies or doughnuts is Belair bakery. I get good help from the meat department, for example, they skin salmon for me. I recommend their cooking bags they have at the seafood counter. Their loyalty program is good. It offers cash back.
Best selection around. A ton of fresh produce
Clean store carries something only takes has
I have been going to Bel Air in Cameron Park for 26 years. The clerks are always friendly and helpful. I especially love their produce. It always seems to be fresh and the presentation is always clean and neat.
It was awsome, live the place
Tina is super nice and helpful, great person all around, thank you Tina!
Great Produce. Excellent place to shop.
I love this grocery store. I get everything I like, such as sushi, natural meats & chicken and a good amount of organic, beautiful produce.
Love this store. Its always clean and the staff is nice.
Just went in for only avocados. Sale- 4 for $5. Went through self check out and it came up overpriced so I asked the women stationed there for assistance. I asked her if they were 4 for $5 and she said, I dont know, but with a horrible attitude. I had to walk over and double check and then she huffed and puffed about changing it on the computer. Very unfriendly with a bad attitude. Every time I go in there I dont feel the customer service is friendly, but this was the last straw. This is why I go to Fork Lift for the most part and where I will go from now on. Fork Lift has wonderful customer service!
Loved the selections.
One of my favorite stores. Clean very friendly and great service. Large selection of items.
Well maintained, friendly staff, reasonable prices.
It was clean, the employees wore their mask. Mostly everything is was their what I needed but the shelves was emptied.
Me and my disabled mother went there today and we waited for about ten min because the woman who was working there bluntly ignored us until I asked loudly who was working the bakery with my mothers social anxiety she doesnt normally get out much and when the younger lady her name is Tori finally acknowledged us she was very rude didnt speak to us pushed the cake into my mothers hands and roller her eyes at us she ended up giving us the wrong moose cake and my mother was scared to ask for the right one so I did she again huffed and rolled her eyes at us my mom wanted more sweets but was to afraid of asking for more so they lost money and a very good customer because of this woman .we will never be shopping there again and my mother and her caregivers used to shop there daily really sad who they have working for them....
I am addicted to their hot soup bar. Clam chowder is fullof chunks and flavor. Chicken noodle is amazind
Nice grocery store.
Friendly service. Great produce. $ 5 monday deals!
The meatdepartment is disorganized
Clean, had the special Rebel icecream that I wanted, and the staff were very helpful.
Helpful staff and good service. Sometimes the coffee stands is a little slow though. Its a suburban supermarket with everything that goes along with that.
Love the fact that they have free fruit for your children while you shop.
Nice store. Friendly staff. Clean and well organised.
Love our store...so clean and many pretties... customer service could be better though!!!
I have always loved the service at Bel Air in Cameron Park. They are still very conscientious about helping out with taking the groceries to the car. Unfortunately, where the new ear pieces may help out in managing the store, it felt very rude to have someone distracted from the conversation they were having with me and having to ask for repetition regarding my requests at the checkout stand. This happened to the checker and the bagger.
Very nice local store. Very friendly personnel and managers. Food quality is mostly good.
Very nice
Always friendly people. Very helpful
Clean, pricey but produce always looks good.
Nice well run market with a food selection and good service.
Love Bel air market...only place to shop..Great managers and everyone that works there are the best
Amazing store and better than the Raleys that was in West Sac. Just a little high in prici g so just gotta know the deals.
Love the service, selection and food quality.
Super friendly service and fresh produce. I love the self checkout. This is my favorite place to get groceries. It is more expensive but worth it. The sandwiches they make are bomb. They also have really nice brown bagged lunches for the kids in the deli. I just wish they had Starbucks inside the store instead of peets. I personally do not like peets coffee at all. If rather drink ampm coffee. Its that bad.
They always have good deals on ice cream
Good grocery store good produce and great bacon. From the meat case.
There are rarely lines. Love that! Also love E-Cart!!
What I enjoy the most is the friendliness of the staff!! You guys are awesome! Keep up the good work!
Nice store, great selections.
Better than Safeway
No dogs period. I work in Sacramento and stopped to get something for dinner. And they asked me not to bring my dog in the store. And she is a service dog. So they would rather have her in the hot car. Boycotting bel air/raleys.