I have never put a poor review on any site for any business. But I am blown away with the extremely poor customer service by Davis Glass in Cape Girardeau, MO. I’m very pro business. I am also for the people that use companies and make a company what it is. Mistakes happen, that’s a fact. Every business has made mistakes. It’s not the mistakes you make as a company that defines you, it’s how you resolve those issues.After explaining my issue with Davis Glass to the receptionist and asking for management she was extremely rude. By the end of the conversation I was told that Davis Glass would no longer do business with me. This was due to me explaining multiple issues with a Davis Glass employee in my home and still not having glass in a window that the Davis Glass employee damaged. The receptionist would not let me speak with anyone else. Unclear if the receptionist was rogue, I went into Davis Glass to speak with the owner. When I met the owner I was told that he had spoke with the receptionist and he said he did not care what I had to say and asked me to leave. I fully agree if a customer threatens, hurts, yells, or uses vulgar language with an employee the business has every right not to do business with this type of customer. None of this took place, I did not use foul language, yell, hurt anyone, threaten or disrespect. When I tried to explain my issue, even though I was blown away at this point, I was told by the owner that he did not care. I told him that I voiced my frustration calmly and was not in anyway disrespectful, no company that has this type of customer service is too big to fail. He laughed and walked away.I decided to rate poorly and post this due to the extremely poor customer service that the owner himself gave. Possibly this could help someone else not run into the same issue that I have. Also it is very obvious that one of my goals with this post is to turn business away from Davis Glass. I believe that companies should be pro customer service and value customer feed back. Definitely not leave a customer worse off than before you entered their home.

This company is family owned and really care about you as a customer. They go the extra mile to fulfill your needs I highly recommend Davis Glass!

I had a tedious repair job. The staff did a great job removing and installing the new. Looks fabulous!

I own a business where sometimes I need glass installed in clock cases or cabinets. These people have gone above and beyond to help me with some really oddball situations.

They need someone at the front counter that is knowlegable about window parts without my having to come back when the guys are here. When I asked when they would be there, I was told, I didnt know since they are out putting windows in... Well, I never went back. I had even paid for a glass replacement in a frame just a few days before this incident. Very disorganized company in my opinion.

Rude