I have never been to a better bike shop. The customer service is second to none. They go out of their way to make sure you are satisfied. I have both bought bikes there and had them serviced there on multiple occasions without one problem. Highly recommended!
In 1978 I purchased a new Schwinn D11 Le Tour. I rode it everywhere, for years; then I had 2 babies. My Le Tour spent many years in the attic or hanging in the garage. Now, 43 years later, Doug and Dave at Phoenix Cycles have restored my Le Tour to the sleek and smooth-gliding riding experience I remember from my youth without disturbing its authenticity. GREAT JOB, GUYS! Im riding like Im 18 again!
Awesome service! He did an excellent job repairing and refurbishing my old banged up bike. I wasn’t sure it would ever ride again, but he made it like new! The attention to detail is evident and much appreciated. Thank you so much! Highly recommend.
I love Phoenix Cycles! They take great care of their customers. They do excellent work. If you need anything biking related, this is the shop to go to.
Amazing experience and service at this shop! Traveling with a few TransAmerica cross country cyclists and we stopped into Phoenix Cycles. All of our bikes were running perfectly smoothe just a few hours later. Very knowledgeable staff, quality work, and great prices.
Absolutely fantastic local shop! Was visiting from out of town and needed a quick safety check before setting out on some trails. Needed a few tweeks down and they managed to squeeze me in and got me.on the trails in less than an hour. Would recommend for honest fast service!
Loved it! Very personable service, checked the whole bike and not just my concerns. Probably saved me from crashing into another pole by finding out my brake was broken and fixing it. 10/10 better than the place across the street
Amazing customer service and just awesome people. Bought a Giant Talon 2 29er and they took good care of me. 10/10 would recommend. Definitely a customer for as long as I live in Western Kentucky.
Doug, Dave and Mike provide great service and will do everything in their power to get you rolling again, or to find the right bike. The store has a wide selection of bikes including road, mountain, and commuting. As a Giant dealer, they have excellent products at great value. I also know they support community bike events through product donations. Thanks guys!
Excellent shop! Im a customer for life.Mike ordered the exact road bike I wanted, and the guys assembled it for me to pick up quite quickly. Ive even had them order very specific stuff over Facebook messenger and picked it up!I brought my 11 year old niece in for her first adult bike, she was treated like any other adult customer, and she was fitted for and selected a great bike to suit her needs across terrain. She bikes year round she loves it so much!
Excellent service at this local bike shop. Have stopped in a few times when visiting the area. They have assisted with minor repair on bike. As well appreciate the insight on cycling opportunities in the region. LBS like this are much appreciated.
Traveled from Memphis to pick up my bike yesterday, Doug was very gracious answering my 3,237 questions. Bike was setup very nice, took it for my first ride this a.m. Really a smooth ride. Thanks to your guys for their quality work. Will be seeing you soon. I really need one of your t-shirts.
Phoenix cycles customer service is the best from, knowledge of products, to fitting my son for a bike. These guys are five star every time. No issues very helpful with any thing we needed.
Very knowledgeable staff.
Took a bike in for new chain and the tech checked everything out and even tightened handlebars and handgrips. Awesome work they do
I have had my Schwinn Super Sport since 1971 and as you could imagine it is looking quite worn and tarnished. Have been coming to this shop since 1995. I have always been treated fairly and been given service above and beyond what was needed. Thanks for keeping my bike in great and safe running order and thanks for shining it up the best you can.
Absolutely the best bike shop in the area. Doug, Dave and Mike will bend over backwards to make sure your bike is well taken care of. There is nothing they won’t work on. A Carbondale institution.
Best bike shop in town. I always recommend it to anyone that ask were too go. The staff is very friendly and knowledgeable. It’s the only place I will buy my bike parts or a new bike.
Doug and the guys are always helpful in showing you the best bike or gear to suit your needs. He doesnt try to just sell you the most expensive equipment available, but takes the time to help you find what is going to be the best option for the kind of riding you will be doing..
One of the first bike shops I ever went to and still one of the best! Theyre patient, knowledgeable and kind enough to put you on to exactly what you want and need for a great cycling experience!
Nice selection of bikes, very friendly and helpful. Would definitely recommend. Great selection of Giant and Cannondale bikes.
My LBS of choice; these guys are the best. Excellent repairs and cycles at very reasonable prices. Friendly and extremely knowledgeable staff. No high-pressure sales (sometimes I feel like I have to encourage them to sell me something). Folks Id be happy to take along on a ride.
Great place to buy a bike. They are friendly and knowledgeable. Service is top shelf.
Great bike shop. I love job they did building my Surly Ogre. There are shops closer to where I live, but choose to go to Phoenix Cycles.
I had an excellent experience. Just when I thought I could buy almost everything on-line, I chose to visit our local bike store in Carbondale. I was received by the owner who, despite having multiple clients, took the time to guide me on my purchase.He offered priceless advice and reminded me why it is still worth it to chose your bike in person!
Recently my nephew bike was hit by a car right in front of the store. I decided to have repairs completed at this store. I was delighted to find out they had a used wheel for cheap. After the repair was completed, I noticed that one nut one the rear wheel was only held on by 3 threads. This wheel did not have the right axle for my bike, but they told me it because the frame was bent. I have been a auto tech for 30+ years. I know that they sold me a wheel that did not properly install on my bike. My Nephew has to ride this bike to work, and they let the repairs go unsafe. The service was timely, but no thought was given to it being done correctly. Very disappointed in the repairman work ethics. He lied to me, sold me the wrong wheel, and sent me out the door unsafe.( the next day) Thank you for your feedback on my rating of your service. The next morning I took the bike to this shop and bought the correct wheel for the bike. what I did not understand is why they would even offer to sell me the wrong wheel. Maybe they were just trying to save me the money. At the end of the day I went back to pick the bike up. The repairs were done correctly and even put the correct chain guard back on the bike. I feel that the bicycle repairman should have told me that he could not install that used wheel on my bike. Overall the bike did get repaired correctly and I am satisfied with the service that I received the second time I brought them the bike. Thank you very much, my nephew now has a good bike to get to work.
I was riding the Mississippi River on a fully loaded touring bicycle. Due to a vehicle mishap my back dish wheel had numerous spokes loose or bent. The wheel was wobbling terribly. David dismantled the rear wheel, tightened the spokes, aligned the rim, and trued the wheel perfectly. He then carefully adjusted the rear brake. He took his time and did the job superbly! The fee was extremely reasonable. I was on my way to a successful trip with no wobbling or rubbing against the rear brake pads.800 + miles. I would give them 6 stars if that was an option!
Great experience with the purchase of my Giant Roam2 hybrid. Considering the purchasing a road bike here as well!
I bought 3 bikes from Doug in 2019, Good service kept me coming back.
Very nice place. Stopped in to have my air checked. They filled it at no charge. Very friendly people. Highly recommend!
After shopping elsewhere for a BMX bike I came to the conclusion I really didn’t need the future of BMX. Phoenix sold me a used DK at a rock bottom price and didn’t interject their opinion into my decision one bit without me asking for it. Respect went far. My wife’s Giant got purchased through them for the same reason - I felt completely I un-judged and got a great deal on a bike I wanted to be the future. Components, lubes, etc all we’re within a reasonable amount from Amazon too.
This bike shop is a Carbondale landmark! Doug and his staff are knowledgable and friendly. We bought many bikes here because you DO GET WHAT YOU PAY FOR!!!! AND you get a lot from Phoenix. They understand the importance of the customer/business relationship! Thank-you Doug for taking care of us and our bikes...for decades!!!
This is my go to bike shop in Carbondale. They have provided me with three of my bikes, as well as one for my nephew. They have also done most of my maintenance and helped with installing an aftermarket electric motor kit.
Sold me a GREAT bike that stayed within my budget. Always willing to help fix mechanical issues for a fair price and in a timely manner. Love these guys!!!
Awesome shop. Very helpful staff!
Best around! Come and see them for your bicycle needs!
Great bike shop with a rich history in carbondale. Highly suggest going here for repairs and a new ride. The staff know their stuff so ask them about your bike.
Very friendly service with extremely knowledgeable staff.
David took care of my Specialized Tarmac. I had a broken derailleur cable during my ride across the U.S. for M.S. He took care of it quickly and provided other services to get me back on the road. Because of him, I was able to finish my 4K ride to San Francisco! Great shop!
Stopped on our trans america bike route ride across this great country with a helmet problem. Treated very cordially. Problem solved, at no charge. Great people to deal with, highly recommended. Thanks.
Came by just to get my seat adjusted but ended up spending 15 min in the store just checking out the inventory and chatting with the owner. Great LBS!
Purchased multiple bikes here. Excellent service.
Very nice and helpful. Speedy service and very good prices. Will be returning!
Good service
Great shop, very knowledgeable staff.
Great place to get your bicycle worked on plus they answered all my questions I had about my bikeWill be back
Very nice and helpful @
Great shop, very helpful in getting my new bike
Great customer service, very helpful!
Friendly, courteous, knowledgeable bicycle mechanics.
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