I got my Nissan Rogue from Ken pollack. Dave and Greg were great and very helpful. Definitely would not have gotten this car without all their help. Love it💜.

Nathan and Greg were great!! I had a great experience there, they werent pushy and they were very patient. They went above and beyond the extra mile for me. I bought a 2018 Dodge Ram 1500 from them and got me an awesome deal. I wish I could rate this dealership more than 5 stars I would give them 100 stars. They did everything possible to get the loan for me.Thank you guys for helping me out I will definitely do business with them again no doubt. Also when I was leaving everyone who was there told me Congratulations and that I thought was awesome!! Thanks again guys!!

Purchased a car today from Nathan. Have to say hes just the nicest guy. No pressure, no problems. Hes was just there to make this a very easy comfortable experience while getting all the info youll need about the vehicle. We were fortunate to have worked with him. Thanks Nate.

Dave was friendly, helpful and respectful throughout the sale process. Us girls should always bring someone else to the table especially if going on your own to talk things through. Would have been 5 stars as the car was worth more than trade in value given. Stuck with the sale because it’s a nice dealership with nice people !

Bought a 2019 Mitsubishi Mirage and it is a great car. A week ago it started with a loud noise so I took it to the dealer. After a few hours I was told that there is a “mid pipe kink” in the tailpipe and they don’t know how that could happen but I must have backed into something. There is not a scratch on the car so how could I back into something and not have a scratch. Was told it was an “at fault” so it’s not covered under warranty OR the extra warranty. Why pay for the extra warranty if all your going to do is say it’s my fault. I will be contacting the better business bureau ASAP

Very nice, knowledgeable team. Overall process was pretty quick and painless. Dave helped us out with letting us test drive vehicle before it was completely ready to sell, and Greg in finance was very knowledgeable about everything

I had a terrific experience buying my preowned car here. Both sales and financing went smoothly and the people here are super friendly and willing to go the extra mile. Id suggest you see what they can do for you.

Nathan and Greg were fantastic. Down to earth people. Not pushy at all. Hands down best dealership I’ve been to. Would highly recommend.

Big shout out for Dave Baum of the Ken Pollock Sales Team in Carbondale. Good guy to work with. Helped me into a new vehicle in a timely manner. Thank you very much.

Greg and Nathan are simply amazing. They made the impossible possible today! Nathan even went out and helped detail the car so we can get to work on time, yet drive away with our new car. I’d recommend them to just about anybody! 5 stars just aren’t enough.

Nathan and Greg are amazing. They always take good care of me when ever I buy a car through them. This is my their purchase through ken pollock Mitsubishi and I recommend them to everyone looking for a car. A+ service!

Granted dealers are low with inventory yet what they did have Nate was gracious to show me. Nice dealership and everyone was great!

Everyone was extremely nice and helpful when buying my new car. Nate walked me through every feature and explained everything very well. I appreciate how kind and courteous everyone was. I felt so comfortable!

I had such a awesome experience this weekend when I bought my 2018 fusion off of David. He was one of the best salesman IV ever dealt with. He made sure everything was in order and I had the best experience. But everyone was real down to earth and not pushy and they all went the extra mile. I would definitely recommend buying a new or used car off them

Vehicle check up and oil change went smooth and did not take long at all. I just hope that from the check up I dont have any problems with long trips.

I would recommend this dealership to anyone looking for a car or in need of service. The staff is wonderful and kind! They don’t haggle you to buy something you can’t afford.

We bought 2 vehicles from Ken Pollack Mitsubishi in the last 3 years and both times the sales staff and finance staff went above and beyond to make sure we have a positive experience. If you’re looking for a dealership that cares and doesn’t give you a run around Ken Pollack Mitsubishi is the dealership for you. Dave B was an awesome salesman, he was able to get us a great car in under 3 hours from start to finish. Dave was very knowledgeable on the vehicle we bought and answered all of our questions.

Service department very helpful & courteous. Keeps U advised of what is going on with your vehicle.

Dave was great! He took the time to go through buying and leasing options with me. John the manager also came out to speak with me to make sure I was making the right decision. They are a great, honest bunch of people to work with. I would recommend them to any one for a used or new car purchase. I will definitely going back for all my vehicle needs.

An amazing experience turns into leaving a dirty taste in my mouth. I will NEVER buy a car from them again. Greg the finance guy forced their gap insurance on us with the promise of being able to cancel very easily if we change our mind. a week and 3 months later and still didnt receive our refund. I had to track Greg down with at least 7-8 phone calls and also emailing him. He said the refund would be in 6-8 weeks. Very frustrating. $912 and now have been charged about $9 in interest on this. Very unprofessional of them. BE CAREFUL with any extras they push on you b/c they make if very hard to cancel! Update** June 6th one month later. Still no money back.

Bought 2 vehicles from them. Smooth transactions. Knowledgeable and friendly staff.

Always well taken care of when my vehicle is being serviced. Waiting area is nice and clean and staff are always friendly and helpful.

Dave was spectacular !! He made buying a vehicle seamless. He was super pleasant and made sure we got in the vehicle we want. Thank you

Had a great experience with David Baum. Very professional and not pushy. Answered all my questions and answered questions I didn’t think to ask. Fast, courteous a d very professional. Highly recommend David and Ken Pollock Mitsubishi.

Excellent service and love how they treat their customers.

We purchased our car with the help of our salesperson David Baum. He went above and beyond, very curtious, made us feel at home. We enjoyed working with all of the staff, all very informative, and helpful. We would recommend them to all our friends and family, and will return to them for further business.

Is very friendly staff very knowledgeable

Best place I’ve been too with very very nice service. I love my car. Thanks to everyone at ken pollock Mitsubishi. I did everything online came in they had all my paperwork ready and my car and I was out of there with in a hour hour half I’m very very happy and pleased. 😁😃😁 MALEK MAHMOUD he was the best sales person I’ve ever had at any dealership. I’ve never had ppl treat me like what I want matters and gives me the right advice thank you malek your awesome 😎 thanks to Drew to great finance guy he did everything he could to help me out and give me the best deals thanks again

We had stopped at another dealership said they couldnt help us. We came to Ken pollock let them no what we had and needed. help us with getting a car. Very professional and an place that will bend over backwards to help a person out. Thank you to the team at Ken pollock Mitsubishi.

Giving this Dealership 5+ STARS because they Friendly and patient and helpful wanna give SPECIAL THANKS to David Baum & Gregory Pincus for helping me get the car my wife wanted AWESOME EXPERIENCE will go back again Thank you

It was such an easy and enjoyable transactions. I highly recommend Ken pollock dealership and David Baum!!

Visited Ken Pollock looking to finance my first car- Dave and the team were absolutely outstanding! Dave took the time to ask me about my wants & needs in a vehicle and even had cars ready for me to look at as soon as I arrived. He answered all of my questions with patience and was very upfront, honest, and open about my options! Definitely recommend and will definitely be back in the future!

Great place to do business... Not pushy..

This dealership is incredible. You wont regret buying a car from here. The whole team works like a well oiled machine...just like your car will be lol Honestly you wont regret it and you can feel confident about your purchase and the customer service. Huge Thanks to to everyone there for my experience buying my Toyota Yaris!! I wouldnt give it a second thought to tell everyone in my life to go to Ken Pollock Mitsubishi in Carbondale PA for a vehicle!!

I just recently bought a vehicle from Ken Pollock Mitsubishi. It was worth the hour drive to come here for a vehicle. Everyone is extremely friendly and helpful and Dave B in sales went above and beyond for me! He helped me find the exact car I wanted and finished the sale in less than a week! I will definitely come here again and would refer them to anyone!

Nothing but great service! I dealt with Dave and he was the best. Great service and great prices!

The service department was awesome! Thanks Dom and George!

Absolutely 100% recommend the team at Ken Pollock Mitsubishi! Within an hour and a half I had the keys in my hand! They more than made my first car purchase an easy and memorable one! Big thanks to especially Chuck and Greg!

Was disappointed with no Saturday servicebut service manager got me out on a weekday by 9:00am

Just recently purchased a 2019 Hyundai Elantra. I received top notched service from Nathan and Greg. They were very professional and had the answers to all my questions. They made buying a car hassle free, no stress and very enjoyable. I would not go anywhere else!

Dave B. was the salesman who worked with me yesterday. He was awesome!! It was a hassle free environment with him and now I am driving around in a brand new car for my first time. Everyone there was awesome but Dave is the best. Thanks again Dave!!!

Positive and helpul sales staff. Very friendly and accommodating. I recommend to all. I will definitely keep them in mind when purchasing next vehicle.

Went in to look at a few vehicles. I was left to wander the lot for about 10 minutes or so before I headed inside to actually inquire about a car. I was given two sets of keys to go on a test drive by myself. Not horrible, but it would have been nice to have had someone come along with me to field questions.I liked one car, and I wanted to know what sort of deal we could make. I was offered $200 for my trade and said for that Ill just keep the car, no trade. I said I could afford a payment of about $140 per month, no lie the salesman came back with a payment plan of $190 per month. Completely didnt listen to me.I took my business to Scranton Toyota, they actually listened to what I had to say and gave me a $1000 on my trade. I will never come back, work on your listening skills and try to at least pretend to care about your customer for a few minutes.

Been dealing with them for 3 years now and every time they treat me real good.... Good mechanics and great customer customer service.

I have pretty terrible credit but Dave and Greg made sure I got into a vehicle. Dave was great with his knowledge and made sure I was aware he would help me in every way possible! Would definitely recommend going here to check them out!

They are very professional, very helpful and I felt like I was treated more like family other than a customer.

I noticed a difference from last years service. Last year, they washed my car after the service before they returned it to me. Also, last year they had snacks and bottled water in the waiting room, a much-appreciated nicety. When I returned home after my appt. this year, I had a seatbelt recall notice. It was too bad they hadnt checked it out so I dont have to bring it in again. The staff in the Service dept., Dave and Dominic couldnt have been nicer or more courteous! Thank you both!

David Baum was the salesperson I worked with! He was awesome! My purchase went very smooth! I couldn’t be happier and will return in the future!

This company did a fantastic job at customer service and quality. They worked hard at finding me the right vehicle, the right finance company, kept me updated constantly, were friendly and deserve these five stars!!!

So my sons Mitsu Lancer has shifting trouble in May, brought it to motorworld. Took a week and half to replace a sensor. 4 months later, happens again. Drop at motorworld, service guy calls, says he can’t look at it for 3 weeks. Wow, terrible service two times. Had my son call Ken Pollock Mitsubishi. Best experience ever.They assured him they could handle it and they would even send a tow truck to motorworld to pickup( which motorworld refused to do 2 times, under warranty). These guys are great. They towed the car, diagnosed the issue was a bad trans (@ 36k miles). Car was repaired in two days and everything was explained in detail to my son. All covered under warranty. I unfortunately didn’t get names of service staff but I appreciate the respectful nature of the way they run their business. He will return to Ken Pollock for future service. Thanks again

I highly recommend this place is unlike many dealerships from the start the salesman Nathan was very knowledgeable helpful and made my purchase transaction a smooth pleasurable experience since then the service department with Dave and Courtney and their crew of excellent technicians I can’t say enough about this place I feel truly like family I highly recommend it to everybody!

If youre looking for a Mitsubishi, go see Nathan!! We went to 5 different dealerships in 1 day and he blew everyone away. Seriously, if buying a car had a realtor like buying a house, Id have him on speed dial. Thanks for all your time and help, and being just the perfect mix of not pushy, smooth, helpful and reassuring, you rock!

All around great experience! They went above and beyond. They have a customer for life. Thanks guys I love my new truck!

Traded my Elantra GT for the Outlander Sport and man, the customer service is outstanding! It was my first big purchase and they handled everything and executed everything so smoothly. Dave was our sales and each and every one of the employees are knowledgeable and nice!

I normally dont write many reviews for businesses, however after the A+ experience that Ken Pollock Mitsubishi in Carbondale provided, I am truly compelled to give due praise.Let me begin by saying how warm and welcomed my wife and I felt the very moment we stepped in. Clean, professional and friendly. Huge thanks goes to Dave Baum for really going above and beyond with customer care, and outstanding service. We never felt like just a price tag. Ken Pollock in Carbondale, PA. is just doing business right. Its so nice to see a place put the customer at the top of priority. I not only recommend this place when shopping for a vehicle, I strongly urge to call or stop in. Thanks again to Dave and everybody that gave such stellar service.

David B was a fantastic and helpful sales man, as was all other employees at Ken Pollock Mit. Dave helped me out with anything and everything I needed and made the car buying experience every easy and comfortable. I will definetly be going back again for my next car.

Red carpet stellar service here! Dave was a blessing in a usually dreadful process of purchasing a vehicle! My husband and I had our 2nd and only vehicle we had left totaled on Fathers Day and were in need of a good vehicle fast. Dave was super awesome from the initial phone call, to meeting in person. He was down to earth, personable, and not “car salesman pushy” but was very friendly, consistent & informative. (Thanks Dave) Drew in finance was & extremely awesome as well! (Thanks Drew). We were also greeted by the other workers that sat near. The display of vehicles and set up was nice. Scenic drive, if your not from the area. Shop here for your next vehicle!

DAVID(salesman) SOLD CAR OUT FROM UNDER TO ME TO HIS BROTHER AFTER WE AGREED ON A PRICE.This happened on 8/19/2020.I called about a specific car around 12:45PM. David, the salesman confirmed that it was unsold and available. I made an appointment for that day for 3:45PM. When I arrived, the manager told me that David was on a test drive with his brother so I had to wait for about 5-10 minutes, even though I had an appointment. Whatver, not a big deal. He didnt introduce himself when he finally came to talk to me and was very aloof the entire time. One of the first things he says is that someone is very interested in the car. Okay, cool. Me too. The car is parked outside and already running for us to take for a test drive. I take it for a test drive and love the car. I get back and say lets make a deal. He comes back with the total cost after taxes and my trade-in value. I ask for a touch more on the trade-in and its a deal. He asks me to sign it and takes it back to his boss. 10 minutes later he comes back and says he cant sell the car because someone has put a down payment on it. He said it was managements fault that he didnt know. He wasted about an hour of my time to tell me he couldnt sell me the car. About 3 hours between the drive out there and back.99% sure he sold it to his brother who was waiting outside the whole time we were talking. The car was running when I went out to test drive it so Im pretty sure his brother and him had taken it for a drive right before I got there. I saw him talking to a guy who I assume was the brother when I came back from my test drive. Super shysty asshat. If you ever go there, ask for anyone besides David. I wouldnt recommend it at all because the manager seemed like he allowed it to happen but I dont know for sure.

Nate was great, very professional.

This dealership treated me like family. They were very Knowledgeable. They answered all of my questions and reassured they would be there to help me if I have any more. I would recommend this dealership to everyone!! I just recently had my oil changed and the service was excellent! I love this place!!

Picked up my new car yesterday! Dave was amazing. Test drive to purchase...3 days even with the covid-19 restrictions. No surprises, hidden fees, or unnecessary add ons.

Very polite and very helpful

Very polite and accommodating.

From now on my son and I will always use Ken Pollock instead of Motor World.

Took my vehicle here and i got treated great by the service manager Dave and parts guy Ben. The techs took time to show me the things i needed to address at my next oil change and were also totally awesome and friendly. Then to top everything off they washed my vehicle. Unbelievable staff to take the time to make my service appointment more then spectacular. I would highly recommend to all my family and friends and everyone else. Thank you to the team at Ken Pollock Mitsubishi.

Nathan was extremely helpful. The rest of the staff was super friendly. Im really happy I went there!

Best service department in the area. No matter what you are having done, they always put extra labor into the vehicle to make sure you will not have any problems in the near future.

I had been shopping the local Mitsubishi dealers for a new Outlander Sport, my experience varied from dealership to dealership until a friend referred me to Ken Pollock Mitsubishi. Head and shoulders above and beyond, is was so nice to feel appreciated just for coming in let alone purchasing. They were more concerned with what was important to me than how quick can they could make a sale. I would recommend that anybody considering a Mitsubishi, to give these guys an opportunity. Friendly personalized service from a nice family owned business. Thanks for all your help guys

Get inventory, and very helpful staff and David Baum helped me find my perfect car at a great price!!

Ken Pollock Mitsubishi has definitely earned my repeat business.I popped in after seeing a used truck they had listed online for a great price. Ryan Daniels was the salesman who greeted me, and he couldnt have been friendlier. He was very knowledgeable about the vehicle, despite it being a Ram truck and not a Mitsubishi product, and made me feel comfortable and relaxed in what is often a stressful experience when car shopping. I appreciated his no-pressure, straightforward demeanor. That type of welcoming and at-ease attitude is just as important to me as the specifics of the vehicle when Im shopping for a car, and Ryan nailed it.Truth be told, I was sold the moment I heard the engine growl when Ryan hit the remote start, but dont tell him that. ;-)After our test drive, Ryan and Dave were phenomenal. We settled on a great price, and even though I was already pre-qualified by a bank, Dave shopped around and was able to find me an even better interest rate.Even when I declined both the GAP insurance and extended warranty (preferring to shop around for them myself), their demeanor never changed and I never felt any pressure from them to purchase those products.My experience at Ken Pollock Mitsubishi has ensured that Ill be returning in the future.

Very professional. Everyone is great. Will certainly go back.

I spoke to Rene on the phone and she was very pleasant. She was very helpful with my questions. I wish I would have been able to meet her. We drove a bit over an hour to get to the car dealership. I am very glad we did. Rob was our sales person. He was not pushy and took his time with my husband and I. Rob was Great!! However, I think by the end of the negotians, the Managers patience was probably wearing a bit thin. My opinion the deal could have been a bit better. But we bought the vehicle and met a nice person, Drew who went over the financials with us.

Great guy name greg very cool. Explained everything well and worked for me I felt..

Great car buying experience, Ive never been more happy with a dealership! These guys will go out if their way to help you and their service department is the best Ive ever been to! I highly recommend buying your next vehicle from Ken Pollock Mitsubishi!

Great service helped me get the car I wanted from across the state...every thing was simple and the communication was great

Worth the drive. Dave Grover the service manager was exceptional

The experience was awesome the service is very good 👍🏼

Great place to buy a car and an excellent place to have the service work done on that car great people nice not pushy excellent

We found a used car online. There was an option to put in your info to receive a special internet price. I put my info in and was called immediately. I was called, texted, and emailed multiple times, and never received this special internet price. When I asked about it, Sue said there is always room to negotiate. We went to the dealership and were met immediately by Drew. He was super friendly and helpful. He then had us work with Nathan, also very helpful and friendly. The car was nice, but had some cosmetic issues. We tried to negotiate the price, but they didnt want to come down at all. We were planning on leaving, and the used car manager came out. He was combative and condescending. I have been to other Ken Pollock dealerships and have NEVER been spoken to in such a manner. If you are looking to buy a used car, I would go to another dealership to avoid this used car manager.

We dread the car buying experience. We went to 4 or 5 different dealerships, including Ken Pollock Mitsubishi. After the experiences we had at the other places we decided Ken Pollock was where we were going with. Our salesman Dave was by far the nicest, kindest, most knowledgeable person we dealt with and besides for deciding on the Outlander, Dave was part of our deciding factor as well. We would definitely recommend Ken Pollock Mitsubishi.

This was the most honest, quick, and friendly experience we have had buying a car. Thank you Ken Pollock for making our dreams come true and for provide a very efficient way for that to happen. We love our truck!

I am a first time car buyer/financer. I felt no pressure to take a car from their lot. I bought a great reliable car for a great reliable price.

I won’t skip a beat on taking my car back to them for service again. Very honest and will go above and beyond for you. Thanks again!

Great service very friendly and not pushy with the sales

After an unexpected need for another vehicle, my wife and I were looking at used vehicles. I then decided to google Mitsubishi near me and Ken Pollock came up in Carbondale PA. I was pleased what I saw on their website and we decided to check out the option for a new vehicle. After speaking to several people on the phone we went to the dealership. Ryan showed a sincere interest in us as customers without the over whelming pressure of a sale or the fact they were about to close. Drew the finance person Effectively communicated the breakdown of the warranty and finance part of our purchase. Also spoke to Scoot the manager on few things. It was very clear that this dealership wants to build strong relationship with their customers. I am looking forward to future dealing with this dealership as we get our new vehicle serviced. Thank you all !! including the young man that washed our car. Great job!! Travis

I had pleasure dealing with the service department few months and just yesterday the sales department was very please with the service they provided thank you so much for everything

This is the 2nd vehicle (used) I have purchased from Ken Pollock in Carbondale. I received a very good price, no sales pressure, and a quality vehicle in both instances. I highly recommend purchasing your next vehicle from this location if you want value for your dollars!

Ken Pollack made buying a car a joy! They never pushed me into buying a car I didn’t want, and they went above and beyond to find the perfect car for me. Even Information I never thought to ask was provided....this is the only place I will ever buy cars from again.

The service and attention give to their customers is top rate...looking for a new or even used vehicles, check out Ken Pollack in Carbondale,PA...the entire staff is the best

Great Place, Good Prompt Welcome From My Salesman Nathan. Great Help With My Purchase.

We bought 4 vehicles total from Dave C and Drew . 2 in the past week alone !! They are amazing and I will never shop anywhere else . They get it done for the best price !!! Super real guys with no BS!!! Thanks again .Dave and Kryssi

Drove 45 minutes to look at a used jeep they posted on the internet only to be told they couldnt open it and show it to me because it wasnt cleaned yet. Sales person said maybe 2 full sentences to me and didnt even seem to care.

I’m very happy overall with my experience at Ken Pollock Mitsubishi. The two Dave’s are great. Dave Chesko sales and Dave Grover service. In my opinion Dave Grover has gone well above the norm to ensure I’m completely satisfied with my purchase. I would not hesitate to buy another car from Dave Chesko and I feel very confident in Dave Grovers ability to handle whatever service issues arise. Thanks too the Dave’s for making buying my new car a great experience.

They are always excellent here. Bought my first Mitsubishi at Domianos and it was a terrible experience. Ken Pollock is great. They remember me are very fast and helpful.

Everytime I go for service, I get right in. The service department is great to work with. Very professional, and very informative if anything needs to be done.

My daughter has been waiting for over a month after hitting a deer for parts for her Mitsubishi...they have been giving her the run around saying their still waiting on parts..Everytime we try to call them. Same excuses.. were doing inventory...or were still waiting on parts! Ot their in a meeting... What a joke!! My husband and I were about to purchase a new SUV from Ken Pollock in Berwick...NOT NOW...well take our business elsewhere from now on. These are the most ignorant people we ever dealt with.

Its a dump

Bought 2 from here.great place n people. Always good service n people r great.ill buy my next one here 2.

Absolutely the worst parts department I have ever encountered. Called to order parts for a Mitsubishi lancer called three times and received no call back. Finally I had gotten through and order my parts 8/3 and was told it would be in 8/6. Waited until 8/8 and still no parts. I have called back 8/13 and no call back after leaving a message. Today is 8/14 still no return call. Will never do business with ken pollick mitsubishi

Nice car selection but staff is severely lacking.I called ahead and everything and was left to wait and wander alone for over an hr. No one even attempted to make it look even remotely like they cared I was waiting. So I left with questions unanswered to get a new vehicle elsewhere.