Kelly is awesome. I bought my Janome in Woodstock but when I went for a lesson I just didnt get much out of it. I tried u-tubes and read everything that came with the machine but just couldnt figure out how to embroider. I saw another store in Carpentersville. Kelly met with me 2 days later for a 1:1 class. I learned so much! I didnt buy the machine there but she gave me a free lesson! I Cant wait to sign up for classes at this store.

They are great here. Very helpful with any questions you have. They also take great care of servicing my sewing machines!!

My sewing machine needed repairing, and I went to this shop to get it repaired. The people there are so lovely, and the service is excellent. Not only was my machine fixed, but they gave me some tips on how to make my machine last longer and sew more efficiently. I will definitely be a life-long customer!

This is THE PLACE to buy your machines. Great prices, knowledgeable employees, and friendly service! Kelly is the best! Definitely give this place a try!

Shopping at Sewing Concepts is an awesome experience. Their staff, from what I experienced, has always been courteous and friendly. The staff should be held as paradigm for customer service.

Sewing concepts is an amazing place to shop . The support they provide is among the best!

The part for my repair took a while to arrive, but they kept me informed and price came in a little lower than quoted. Very happy.

@Carpentersville store:Great Service, Direct and to the point, Knowledgable and fast service, they will consult you first before they fix it.Classes are great and for all levels, great quality in the fabrics and excellent teachers.

I have been going to Sewing Concepts for over 20 years, everyone there is helpful and friendly I love my janome embroidery machine

Kelly has been so helpful. If I ever have a question on how to do something she takes the time to help me do it on my Janome. She really tries to accommodate everyone when you sign up for classes or need advise on something.

Not a friendly place at all.. not very helpful either.

Good place to find supplies for your next project. They keep my machines in good maintain shape. Great classes. Friendly service.

Kelly has always been a big help with questions I have and she is also wonderful with helping to choose colors for a quilt or project. That is the hardest part of a project or quilt and she takes the time and patience to assist.

WE PAID FOR FIXING MY WIFES SEWING MACHINE 2 TIMES AND IT STILL DOESNT WORK

Great place to take classes

The best place for machine repairs

My grandmother took her machine there to see if they could fix it. She got a voicemail telling her they could not and that they would be willing to recycle it for her. By the time my grandma called back to say no, she wanted her machine back, they had already sent it off. They recycled her $400 sewing machine without her permission. Way to take advantage of an 87 yr old woman.

Kelly is rude,sarcastic and demeaning.I will never ideal with her again.I will never recommend this store to anyone...how do they stay in business with such abrasive personal!##the owner however is very kind and professional...do yourself a favor...get rid of her