They were very nice, but kept making up fees about phones and plans and blaming Apple. The retail price of a phone was $50 more than any place in town, and Verizons own website. And then I was told that with the phone I was looking at, Apple requires a $32 down payment which was a blatant lie - I double checked with 2 other Verizon stores and Verizons website. Save your time and money and go to a REAL Verizon store.