I called 10 times the guy answering the phone put me on hold every time for 20 minutes I really get upset I drove there to realize that he doesn’t speak English even couldn’t say that he doesn’t speak English in English .
They are normally helpful but my problem today was a phone call I made asking about returning an antenna that I bought. I understand that the person just started working there, but there still needs to be some professionalism and empathy when speaking to customers. I am not going to post the ladys name I spoke with, because her training is at the core of the issue.Afterwards I did call the Providence store with the same question, and they demonstrated a level of understanding that one would expect.EDIT: See how incompetent they are with their response below? The Providence store did not take care of my issue!! They were just nicer about it. I still have the antennae I bought that they told me it was universal but the mounting bolt was too long.
They very friendly and helpful,
Needed a diagnostic test, cashier was very helpful
Good place to buy car parts
Did not have good experience
There are so many locations around me they always have what I need. Order online to take advantage of discounts.
The employees( females) in this store needs more customer services skills.
Great customer service was helpful and helped me find what I needed.
Amazing how cheap prices are and the employees in this store go out of their way to go to your vehicle and help diagnose and repair your vehicle right there and they are not a garage but they are very knowledgeable
Computer was down so couldnt get what I needed
Great local parts store. Very helpful.
Great service and a smile, showed us the items on sale and saved some money on a oil change, perfect.
Always find what we need. Polite employees.
They have all the parts my son needed to fix my car. Prices are competitive. And the best part is its in walking distance from my home.
They were very helpful change the battery in my car only took maybe 10 minutes I would recommend going to anybody
Went in to buy rainguards for my 2018 KIA Sportage. They didnt have any, wont for another couple years as they told me. They told me takes years to make replica ones for them to sell. To go to a KIA dealership and order them. The store was clean, neat, organized. Store manager or Asst. Manager plus the female employee that was there. Were both very friendly and polite. Answering all my questions. Which I truly do appreciate. When I got home instead of calling KIA which I knew was going to cost me a fortune. I checked Ebay, hold and behold a set of 4 rainguards for my car $37 free shipping delivered in 4 days guaranteed. Sure enough it did arrive on the 4th day. Fit like a glove, easy assemble.
Very good employees will help with your questions two thumbs up
Took a long time to get an answer to my question, but they were able to help me get the right item for my truck.
Horrible customer service. Declined to offer wiper blade and battery installation despite clear signage throughout the store. Also, they did not honor a sale item even though the discount was clearly labeled on the shelf. Will never return to this location.
Good counter people, knowledgeable!!!
Great service prices compatible
Quality of the service. thank you
Great staff, courteous and extremely helpful.
Friendly workers, and very helpful.
Very helpful and friendly staff. Thank you for all your help!
Always good to the Jeeps Unlimited people
Customer service sucks.......
They have the worst customer service EVER!!!!!!!!!! They should put a (self check out) register for people who just want to pay and go and not stand there for 1/2 hour.....
I had to carry my used battery into the store...
This place is horrible, Id rather drive the extra 10 minutes to autozone. Customer service is the WORST.
I went there couple days ago and they were very helpful
Very friendly and convenient
Always find what I need
Manager Jonny was great
Awesome part store
Good crew, always friendly service
Good prices with there discounts
Parts are in stock and if there not they will have them the next day
Most of the time they have the part that you need
Good auto part
Find out almost anything
The workers are unknowable and lazy.
Good service.
Thanckyou
Prices very high! !
Great help
Love Advanced auto Parts
Great service
Always a wait!!
Terrible service bad attention from the staff they are arrogant rude, and they sell things that do not work and you still buy with a guarantee supposedly and you are going to change it and they tell you no 👎 dont go shopping there.
Good price
Eselente very good and the staff is totally good friends
I like it because its guarantees are competitive. They guide you from everything you buy.
Good store but there is a Puerto Rican José who provides bad customer service is a scumbag
Im very blessed
A place where they serve you in your own language
Excellent
You always find your pieces and at the price of the consumer
Quality responses
Good offers and discounts
Regular