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Mattress Firm Centreville
5935B Centreville Crest Ln, Centreville, VA 20121, United States
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Mattress Firm Centreville
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El
Review №1

Hoda was the sales representative that assisted me. She was truly amazing. Very patient took her time in making sure all my needs were met. I ended up purchasing three new mattresses and am super satisfied with my purchase.

Fa
Review №2

Great young sales girl from Egypt. She was so helpful. Not pushy at all. I was in and out with a completed mattress purchase within 30 mins.

Ti
Review №3

Mattress firm in Centreville Crest Lane gets 5stars! Wonderful customer service and very knowledgeable. Thank you to our sleep expert Hoda! She knows her stuff! My fiancé and I found the perfect mattress for our needs. This was our first time buying from them and the experience was smooth, quick, and informational. Hoda is the best!

Ya
Review №4

Had a great experience with Hoda - professional, knowledgeable, but not high pressure or pushy. They also have a nice selection of quality mattresses for a sampling of different types, from springs to memory foam to hybrid, and from plush to extra-firm - all w/out being overwhelming. Thanks for making this an efficient, stress-free experience!

B
Review №5

Eden Mellese provided excellent no pressure customer service and had a wealth of product knowledge. I felt expertly guided and treated like family.Thanks again

Ma
Review №6

I had a great experience with my salesperson, Hoda Makek, who was knowledgeable, helpful, personable and patient. We are excited and anxious to receive our new bed soon. They have a ten year warranty and for $100 you can return the bed if within 120 days it doesnt work out for you. Thats a greatdeal! We spend a third of our lives in bed, so its best to try to get a great place to sleep and whatever. 🙂

QU
Review №7

Price was not transparent. I was showing them the lower proce online, then they would start negotiate. Was not fully happy. I probably will not be back, rather to deal with online shops.

Ch
Review №8

Donna was so helpful and took the time to go over all of our needs! We are so happy with our experience and will refer people to her going forward!

Sa
Review №9

Mattress Firm Centreville SquareGreat service! Great experience!Hoda Melek really made our purchase fun and easy! She was very courteous and really knowledgeable, explaining all the features of various mattresses and accessories, and answering all our questions! Hoda is very attentive and very pleasant! When we decided on a purchase, she efficiently explained to us the payment options, and set up a delivery to meet our schedule. We wholeheartedly recommend Mattress Firm Centreville Square for great service and a great mattress! In particular, Hoda made this a fantastic experience! We will go back for sure and refer our friends.Jim and Sahar Harmon

Em
Review №10

I was looking for a tempur-pedic bed for my parents, Hoda Melek was so friendly, relatable and knowledgable on the products, she was so helpful with us finding the right type of mattress and base for my parents. I would want to speak with her again when I go in the future and I recommend her for those who want to work with someone genuine and knowledgeable.

Ga
Review №11

Mr. Shah provided great customer service, a large selection of inventory, and good information about the type of mattresses for sale. He also gave us a great deal. I highly recommend this store to friends and family.

RO
Review №12

The sales associate name hoda melek, she was so great, I’m so impressed with her, very helpful. I had a bad experience with her colleague named SAEED, omg he is the worst, he gave wrong information about the bed that I bought and the worst is he said he will deliver by Saturday, and guess what he did not even send the order. He didn’t even give me information about the warranty of the bed . I was surprised Hoda gave me everything that I needed to know. I complained and went back to that location because they did delivermy bed. So went I went there Hoda helped me a lot and also I really need to speak with manager, named Donna, she was very helpful as well and she gave me some upgraded on top on my order . But please whoever hired Saeed, your business will be in trouble, if you still keep him, he is in only up to commission, he doesn’t care about the customer satisfaction.i usually doesn’t do reviews, but this time I have to . And the worst is, the credit commission will still goes to Saeed, even tho Hoda helped so great . The owner should give the credit to her, she deserves it . I love her she is so sweet and not into money . I was even mad that the commission will go to Saeed I told Hoda no it should be yours . And she said it’s okay . God bless her . She is a keeper and have a blessed heart . Please people don’t deal with Saeed.

Te
Review №13

I recently purchased a mattress set from this Mattress Firm and had a very pleasant experience. Mr. Chandresh Shah is very knowledgeable and took sufficient time to ask appropriate questions about my sleep patterns and preferences so he could recommend mattresses he thought would suit my needs. He is also a very interesting person to talk with!

Ne
Review №14

Eden was very good at explaining things and I appreciate her patience

Ka
Review №15

Very attentive to our needs and wants. Very knowledgeable about the different mattresses. Great price. Wonderful buying experience.

Sa
Review №16

I had the best experience every at Mattress .Mr. Chandresh Shah was very helpful in helping me pick a mattress that would help me with my back problems.Thank you so much for your time and customer service!!!

At
Review №17

Had a great experience at Mattress Firm in Centreville. Mattresses are definitely an important investment, but this doesnt mean you have to break the bank for a good one. Chandresh did not make me feel pressured to buy and really appreciate that. He was honest and very knowledgable on all mattresses throughout the store. New mattress was just delivered, and I couldnt be happier with this purchase!

As
Review №18

Chandresh and Eden showed great care for my specific needs. Eden took her time to educate me with my mattress search and was keen on finding ways to accommodate my budget.

Jo
Review №19

My sales person was professional, well spoken and listened to my needs.

Ja
Review №20

We were just thrilled with the whole experience. Mr. Chandresh asked us question to help steer us to the prefect bed for us. We told him we currently had a memory foam mattress and didn’t like that style anymore and he guided us through all the different options available until we found the right one for both of us. Any salesman that can get my husband to par take in the experience is an excellent one. We can’t wait to get our new bed next weekend!

St
Review №21

We decided one weekend we wanted to upgrade to a king. After looking at reviews we went to this Mattress Firm. Chandresh was wonderful and so easy to work with. He helped us narrow down what we would like best. There was only one other couple in the store at the same time as us and he did an amazing job going back and forth. He even interacted with our toddler, who had to tag along due to no babysitter. If I need another mattress Ill be back here for certain. We placed the order that day (Saturday) and our mattress was delivered and setup Monday.

Wi
Review №22

My fiancé and I came in to purchase a twin mattress for our guest sofa-bed. We were greeted by Chandresh Shah who immediately helped us by providing options that met our needs and budget. Chandresh was so pleasant to speak with and made the entire process seamless. We will definitely recommend this location to our friends!!

Pa
Review №23

Today I had the greatest mattress buying experience with Chandresh Shah. He is very knowledgeable of the products and listens to your needs. I was able to make a purchase and feel pleased with the information given that I will return for my next purchase

Ch
Review №24

I had the privilege of buying my Purple mattress and accessories thru Chandresh and then coming back the next day to purchase the adjustible bed fram from Sayeed. Both gentlemen were extremely helpful, not pushy in any way, and took extra care to make sure both purchases arrived on the same delivery truck and that all available discounts were maximized. Highly recommend!

Ol
Review №25

My husband and I just bought a mattress from here from Chandresh. He was very knowledgeable and friendly. He took his time with us and did not pressure us into buying. We are excited for our new king size mattress to arrive! It will be a great Christmas present! (Scheduled to arrive Christmas Eve!) Thank you Chandresh for providing us with great customer service! :)

Ki
Review №26

Found them online. I was going to order online, but figured I should check it out first. I was in and out in about 15 minutes. Chandresh made the process go smoothly. I think the matresses will probably be here before the bed frame! Definitely recommend them!

jo
Review №27

Easy and the staff is very knowledgeable

Ch
Review №28

Chandresh did a great job of showing me all the options. Did not pressure me and made me feel comfortable. Thanks Chandresh

Ca
Review №29

Great customer service and very friendly and knowledgeable staff!

La
Review №30

Chandresh Shah was amazing! I came in on a very dreary afternoon with an 11 month old and he welcomed us with kind words and made us feel really comfortable. Since I wasn’t familiar with the type of mattress that I was wanting for a spare room, he let me know all the different choices and explained them to me in ways that I could understand. In addition, he pulled out different mattress options so I could feel them and showed me how they varied on plush/firmness. By the end of the conversation he was able to match me with a wonderfully priced mattress and I’m thankful for that. I would highly recommend revisiting on future purchases and also recommending Mattress Firm to my friends.

Vi
Review №31

Chandresh was very helpful and had us in and out within 30 minutes. Never experienced such quick turnaround and he was able to give us a fantastic price on a great mattress for my parents!

Ro
Review №32

Came to visit Mattress firm in Centreville, Mr. Chandresh Shah gave me the best customer service, patient, looked for my benefit and I am really happy, I am planning to refer my friends to this specific store and I will come back for more items really soon.

Ki
Review №33

Kishori Bhatia assisted me with my new mattress purchase last month and was super helpful and not pushy at all. Made the experience very pleasant and easy.

Am
Review №34

Chandresh was able to answer all of my questions and provided information above and beyond what I expected. He made the process easy and even made suggestions to help save me money. He was very kind and genuine, which put me at ease and made buying a mattress a painless experience. I never felt pressured, which I appreciated. The mattress delivery also exceeded expectation and went off without a hitch. I would recommend buying your next mattress from this team!

Jo
Review №35

Chandresh was able to answer all of my questions and provided information above and beyond what I expected. He took his time to demonstrate all the benefits of the mattress and along with the adjustable bases. He does not pressure you to sell and want to make sure you are satisfied before purchase. Highly recommended to come see him.

Ka
Review №36

The gentleman was very friendly, helpful, and efficient, both on the phone and in the store. I was able to purchase an adjustable bed base in just a few minutes. He offered suggestions on delivery and setup. Very professional handling of sale. Will definitely buy from that Mattress Firm again and would recommend anyone to shop that location!

Da
Review №37

I would highly recommend this place! The owner was very nice and polite, giving many options to choose from. He answered all the questions we asked. We mattress are very happy with the service and our comfy bed.

Ke
Review №38

While Ive went to the store to buy a mattress expecting the whole experience to be a hassle, Chandresh went above and beyond his duty by trying to help me save money and help me pick out the best mattress specifically for my needs. Extremely professional handling of the business as well as one of the nicest customer service experiences Ive had in a very long time.

Pr
Review №39

Amazing experience here. Chandresh was super helpful and knowledgeable about the products. Great customer service, went home extremely happy. Definitely will recommend this location to all my friends and family in the area!

Ja
Review №40

Chandresh made the mattress buying experience one of a kind. I wouldn’t ever buy a mattress from anyone else. If I had a dictionary handy, and looked up the definition of customer service it would be a picture of him, holding his mattresses. Truly the best purchase of my life!

Ca
Review №41

Chandresh helped us find the perfect mattress for the best deal. Great customer service and he made it so quick and easy. Definitely plan on coming back to get another bed once we get a new house!

Ta
Review №42

Chandresh was very polite and patient with me. How many times do you move across the country and have to buy all new furniture? Thank you friend, I will refer everyone your way. You made this portion of the move quite easy for me.

Su
Review №43

Chandresh is a spectacular and personable sales representative. He is very knowledgeable about the products and answered all of my questions with tremendous patience. He did not pressure us to buy anything and was able to give us the best price. Furthermore, the store is extremely clean and spotless. I highly recommend coming to this Mattress Firm not only for a great product, but for Chandreshs phenomenal customer service!

sa
Review №44

Had the pleasure to be assisted by Chandresh who is very knowledgeable on the comfort of the body as well as the mattresses requested to see. He knows what questions to ask and gives great guidance on what type of bed would be ideal. This information helped guide the type of mattress I wanted and what type of bed in the store to start with. Also, i knew what brand of mattress I wanted, and he did not deviate me away from that brand before showing me all the mattresses in that category. It was not an overwhelming experience at all. He was not rushing me, showed no signs of anger or frustration. I felt very welcomed and comfortable and what I want matters. Amazing amazing amazing experience!!!!Sandra.

Ja
Review №45

The staff are incredibly knowledgeable, and are genuinely concerned about finding you the right mattress. They made my and my wifes first mattress-buying experience easy and fun. Highly recommended.

Ka
Review №46

Chandresh Shah was excellent to work with! He gave no buying pressure, but did give full details about everything you need to know about each mattress. He is very well educated in all the brands and features.

Ju
Review №47

My husband Joe And I had the pleasure of meeting Kishori, he was very nice and helpful! We’ve been buying mattresses here for more than 10 years. Never disappointed w the service or prices. No need to shop around, the best service and deals are here!

ro
Review №48

The sales person. Young. Chang was very informative.and knowledgeable. He was very pleasant to deal with. He made my shopping experience .a lot less stressful. He was able to explain in detail.the differences in the mattresses. if I need to recommend on services rendered I would definitely recommend him to others.Thank you and your company and your employee. Thanks Ronald Rector

Ne
Review №49

Great service by Chandresh. He spent a great deal of time with us explaining the features of the different types of beds. Would highly recommend that those in search of a mattress go to this Mattress Firm because the service here is unmatched!!

Ni
Review №50

Theres a reason Chandresh is mentioned so often across the 5 star reviews.. he is pleasure to talk with and provides excellent customer service. No hassle, took the time to explain the options available, and accepted our final decision to go with a simple solution for our guest bedroom. The store is also very clean and organized, with most of the logistics being handled out of sight of the show room. If we ever need to supply an additional bed in our new home Ill be sure to pay Chandresh a visit again, even if it means driving past a few other stores on the way there.

Ly
Review №51

I bought a queen size mattress and pillows here a couple of months ago and I am so happy with my purchase! Thanks to Chandresh for helping me to find the perfect mattress for my needs! He was very knowledgeable about his inventory. Once I explained what i was looking for, he helped me find the best mattress and pillows within a few minutes and at a great price! My time was limited so I really appreciated being able to get in and out as quickly as I did. Thanks, Chandresh!

Ta
Review №52

Chandresh was a great salesman! Very kind and efficient in getting us the best possible bed. Fast and cheap transaction, made the whole first time buying a bed way less scary :)

Je
Review №53

My hubby and I were out mattress shopping during Labor Day weekend and this was our first stop. Honestly this store wasnt even on our list, but since it was practically in our neighborhood, we decided to give it a try. Needless to say, we never went to another store! We had a wonderful associate help us the entire time giving us plenty of space to talk to each other and answer all our questions. We never once felt pressured or like we were being sold a mattress over our budget. He was very personable and professional. We ended up buying the purple 4 mattress (with two free purple pillows and sheets) and an adjustable base. We are beyond excited for the bed to arrive this afternoon! Would definitely recommend Mattress Firm Centreville.

Kr
Review №54

I am Juliette Shortt. I bought a mattress from this Mattress Firm here in Centreville. I found what I was looking for. Both the price, quality and the service was perfect. I would recommend stopping by, they have everything that you need and the priced are excellent .

An
Review №55

Chandresh helped me out in finding the best possible prices and selections. He was absolutely amazing and went above and beyond through the buying process! I highly recommend this location and going to him for help!

ma
Review №56

Chandresh helped me out to find the best mattress for my new house. He is a well experienced guy. I would definitely recommend this store to my friends and family. He was super informative which help my wife and me to select the right mattress.

Fl
Review №57

I would highly recommend this great and clean place. SUPER DEAL and amazing costomer service!!! Excellent experience. Thanks so much.

Ch
Review №58

Really good experience with Chandresh. Helped us a lot finding mattresses for our home. He went above and beyond to help us with everything we needed. Thank you so much for all your help!

sh
Review №59

I started my hunt across the way at a different mattress retailer and left there literally crying out of frustration and the way I was treated. Chandresh really listening to me, didn’t pressure me at all or judge me for being on a budget, and made a great connection with us all while letting me take my time and helping me find the right fit. I had a great experience!

Sl
Review №60

We bought a Purple mattress from here and love it!! The service was great, we didnt feel any pressure and felt very informed!! Thanks Chandresh, well be sleeping easy in just a few days :)

Su
Review №61

The store manager was very attentive.Promptly let me get what I need, with all the possible discounts and free gifts.Delivered on time perfectly.

De
Review №62

It was very pleasant doing business at this Mattress Firm. My fiance and I made quite a few visits before we decided on a mattress, and every time, Chandresh gave us all the information we needed and helped us save money. He was very hospitable and treated us like his own family! Overall, we were very happy with the experience and our purchase.

Ed
Review №63

After what seemed like an eternity of research, review reading and bed testing, we walked into Mattress Firm! Young was pleasant, easy to talk to, and listened to our concerns. Once he knew what we were looking for and our budget, Young went about the business of helping us get what we wanted for the price we wanted to pay. The process was painless! I am still amazed! Somehow, Young managed a couple of wonderful extras and we are very pleased. Delivery is tomorrow and I cant wait!

Os
Review №64

If you come to mattress firm please make sure to visit and speak to chandresh sales associate. Very kind and professional. Made the whole buying process easy and efficient. He found us a perfect mattres and was not a pushy sales person like other mattress companies. Best experience by far I have had buying a bed

Ar
Review №65

Excellent customer service. Very knowledgeable about the products. Would recommend this place to everyone.

Em
Review №66

Chandresh is a great guy. Makes you feel at home and extremely helpful in making you decide on what you want. Without any pressure, its difficult to get out of the shop without making a purchase.

Ma
Review №67

Chandresh Shah is AWESOME! Kind, welcoming and professional. Highly recommend him.

Da
Review №68

I came in looking for a brand new mattress today because my old one has been killing my back for the last month. Chandresh was a huge help trying to find the right mattress that suits my needs. He was very helpful at explaining and informing me on all the different types of mattresses and prices and made the experience a lot more comfortable and fun than I thought it was going to be! If you’re looking for a new mattress, come to the one on Centreville Crest lane (next to party depot) and have Chandresh help you out!!

ka
Review №69

Walked in and right away I was helped . Chandresh shah was awesome .He helped me get my queen sized bed . The service was great . Definitely recommend this place .

Ph
Review №70

Store manager Young is really really helpful. He spent a good deal of time with us when we went to the store to pick a mattress. He explained different types, understood our preferences and budget. Also, he took care of the delivery process. A pleasant experience, highly recommended!

Da
Review №71

My wife and I were very happy with our Mattress Firm experience. Mr. Chandresh met us at the door with a smile and a friendly personality. After all was said and done, he saved us money and we went away happy.

Al
Review №72

Went in to find a new mattress and was pleased with the excellent service. The owner was kind and patient, giving me many options to help find a new bed. An overall very positive experience.

Po
Review №73

Chandresh was a great help!!! His service was absolutely amazing!! Great customer service and extremely helpful and friendly! Very happy with our purchase!!

Di
Review №74

Chandresh Shah was very nice and helpful in helping me pick out my mattress. I look forward to having my new mattress delivered!

Ka
Review №75

Chandresh Was Amazing, He Helped me Purchase a wonderful bed, Very Satisfied with his customer service.

Pe
Review №76

Mr. Young was very professional and helpful. The service was excellent and I was able to get a mattress for my daughter at a great price. I highly recommend this store.

Je
Review №77

The service i got here was amazing. Very caring and intelligent when answering questions. Its our second time coming here and the service is always amazing.

Tr
Review №78

Chandresh is the MAN! He was patient, informative, and was very helpful. Would recommend anyone considering a new mattress to pay him a visit.

Ch
Review №79

Chandresh was very helpful. We were moving and my mothers queen bed would not fit down the stairs. He showed me my options.He took the time to explain the different mattresses and box springs and and told me about the different deals and financing. I walked away with an affordable product. Very good ecperience.

Sh
Review №80

Young Chang was extremely knowledgeable about the products in his store. He easily helped us find the firm type of mattress we were looking for. The process of actually purchasing the mattress was very quick. He was very friendly and a pleasure to work with. We highly recommend visiting this location if you are on the market for a new mattress.

Be
Review №81

Chandresh is wonderful person with a genuine care for people. He aimed to satisfy and not just make a sale.

Co
Review №82

Chandresh was extremely helpful. He supports military personnel and first responders so if you fall in that category you should see him for a great deal!

Kr
Review №83

Chandresh provides our family with outstanding service from the moment I called to the moment we finalized our purchase. He spent time understanding our circumstances and helped my son find a bed that suited his needs. Chandresh provided us with prompt, professional, and genuinely kind service. I am a returning customer and have always appreciated the kind service and quality products we purchase.

Sa
Review №84

We came in with a budget in mind and Chandresh was super respectful of that. He genuinely wanted to meet our needs and never once tried to upsell, all while providing expert-level knowledge of each mattress we looked at. I would recommend him in a heartbeat!

An
Review №85

Our Store Manager Chandresh Shah was excellent. He was so efficient, friendly and personable.

Na
Review №86

Chandresh was very knowledgeable and helpful with our mattress purchase. We felt very comfortable and happy with our purchase!! Thank you.

Ch
Review №87

My wife and I had one of the best sales experiences that I can recall today with the store manager Young Chang. He was friendly, inviting and made this an enjoyable sales experience vs the expected high pressure sales approach one might expect.We appreciated that he took his time and explained the features of each bed we were interested and helped us check each option until we found the right mattress that works for both of us.Surprisingly it was the very first mattress that he asked us to try but I appreciated the willingness to go through everything to make us feel comfortable and make this much easier than the last time we purchased a mattress.If you are in the market or considering making a long term investment in a new mattress you would be well served to take the time and come to visit with the wonderful sales professionals at Mattress Firm of Centreville!This is my personal and professional opinion as both an individual who makes his living as a salesperson himself as well as a business owner.Tarik J.

Su
Review №88

Chandresh is very helpful!!! His customer service and customer attention was to the point!! Great customer service and extremely helpful and friendly! Very happy with our purchase!!

Ka
Review №89

Hoss Store Manager was very helpful while helping us find the perfect mattress for our son. He gave us good recommendations and a great service in general. He is a very nice guy and I would recommend everyone to come here.

Mi
Review №90

Mr. Chang was very helpful in helping us buy our sons first ‘real’ bed. He even threw in some bonus items for us. I would definitely recommend!

Re
Review №91

Cindy Yu was super kind and gave amazing customer service! She asked about our needs, expectations, and previous mattress buying experiences. She focused on getting the best product for our budget. We will recommend all friends and family!

La
Review №92

Cindy was helpful and very good to work with. She helped us finally find a mattress that we liked at a great price. Thank you, Cindy!

Jo
Review №93

Chandresh provided great customer service. I highly recommend his store for any of your mattress needs.

Je
Review №94

Kishori helped me pick out a mattress best suited new for me. It was an easy, non-stressful experience; I highly recommend this store.

Em
Review №95

Kishori was very Accommodating and went above and beyond with his customer service

Ce
Review №96

Very good experience purchasing my new mattress. The manager, Young, was very patient, made excellent recommendations based on my feedback from each mattress. He was super easy to work with. I’m so happy I stopped in. I cant wait to get my new mattress.

Ma
Review №97

Great experience with Chandresh at Mattress Firm! He’s very helpful, friendly, and has lots of interesting stories to share!

Hu
Review №98

Chandresh is very helpful and provides great customer service. He explains everything in detail and makes us feel very comfortable with our selection

So
Review №99

Chandresh is very friendly and helpful. Great store!

Pa
Review №100

I bought my family member a mattress at a really good price. I highly recommend Chandresh!

Information
70 Photos
100 Comments
4.9 Rating
  • Address:5935B Centreville Crest Ln, Centreville, VA 20121, United States
  • Site:https://mattressfirm.com/stores/va/centreville/mattress-stores-centreville-va-20121-8606.html?&utm_source=Google%20My%20Business&utm_medium=organic&utm_campaign=GMB&utm_term=virginia&utm_kxconfid=uflnw2ovk
  • Phone:+1 703-988-9305
Categories
  • Bedding store
  • Mattress store
  • Bedroom furniture store
  • Furniture store
Working hours
  • Monday:10AM–9PM
  • Tuesday:10AM–9PM
  • Wednesday:11AM–7PM
  • Thursday:10AM–9PM
  • Friday:10AM–9PM
  • Saturday:10AM–9PM
  • Sunday:10AM–9PM
Service options
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Assembly service:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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