Chelsea store is worst Home Depot in customer services, if you need help to get something good luck, 3rd world customer services, this not just one time I had bad experience, may be 90% of time I had a bad experience, I visited a store sometimes 2 times a day. I spent over $60000 per year this storeI noticed just 2 or 3 employees knowing what to do, others are just standby, they hired thier stuff because they speak Spanish not because of knowledge or hard work, it is good to have someone speak customers language but if he /she is not knowledgeable or does not care what is the point,Imagine in desk pro one person working he finished with one customer, he has to go out to help load and leaving other waiting to check out,I travel to near by store just to avoid this store,One time I picked up online orders 2 times does not show in system was picked up, when I want to returned I spent 1 hour, to resolve a problem,Many times I ordered online item shows ready for pick up when I go to pick up, order cancelled,They do not know what they have many time item shows in stock but no one know where it isI want Home Office to investigate and audit this store,I am in customer services business sometimes mistake happen but if. It happens 90% of time is not normal