A Great experience. The lady that waited on me was very helpful, polite and knowledgeable. I am a repeat customer and will continue to support this location

The to be assisted was close to 30 mins as both sales ladies were assisting other customers. They have nice selections though. But they cant assist wity putting earrings in unless its a piercing.

I have being working here for 9 years ... love my job if anyone needs a piercing come see me ... love always TINA .... :)

Great customer service

The customer service could be way better

Always pleasant friendly

Nice station

Nice and friendly staff I Love the 2 Tinas

Tina was great, took my 3 month old to get her ears pierced. I was worried about the pain the baby would feel, Tina was reassuring, and quick. She drew the dots on her ears as many times as it took for me to be 100% happy with the position of them. They offer a nice selection of cute earrings and we paid about $65 bucks. Overall it was a good experience, thank u so much!

If I could give zero stars I would. Folks-don’t waste your money. I purchased a chain along with a pendant Chain broke. I went back and purchased a new chain and a warranty to accompany it. Chain broke yet again and as a result of the chain breaking the pendant fell off and is gone. I go back and apparently that warranty is trash only is good for so many weeks. Representative refused to offer me anything for the lost pendant. Do yourselves a favor, go somewhere reputable and buy something of value. Will never shop here again.

Nice people. Had what I needed.

My son got his ear pierced finally at 20 yrs old. The ladies were very patience and professional. Every thing was done with a smile. Get job.

Went to Pagoda today to get my sons ears pierced and buy me some new nose rings. After my son and I stood there for over 15 minutes waiting no one asked us if they could help. I asked a question and got a very rude response. My son and I walked off ended up taking him to Claires to get his ears pierced. Yes, I did pay more but the customer service was awesome. I refuse to spend my hard earn money any place where the customer service is not good. Some people just do not need to work with the public. I did not drive all the way from the city of Chicago for this type of service. Im very disappointed and I do not plan on going back.

Just got my ears 👂 pierced by Joanna and she’s a true professional. She made me feel comfortable and at ease, she was super fast that I barely felt a thing and this was my 2nd piercing in my ear lobes. Excellent service indeed!

Me and my boyfriend went there, they were very nice but now i know why. They try anything to make a sale. Not only did they not explain that our payments were going to be bi-weekly (the lady said monthly) I’m also paying a lease charge i was never informed of, and it’s going to cost me more than double! I understand their job is to sell but they need to explain to people what it is exactly what they’re getting into when opening a lease. I feel tricked and betrayed. I myself have bills to pay to have to be dealing with this now and they just want to brush it off because of course they don’t care and can’t do anything about it now! I’m livid!

Theres always a deal. Cant beat the prices. If you actually ask for help you will get the help. Quality jewelry and warranties are always thorough

From the moment I walked up to inquire about the ear piercing process and purchase details, DJ was extremely informative, outgoing and kind. As a mom piercing the ears of a baby girl - DJ put me at ease and was professional and patient with me (and my baby) throughout the entire process.

I got my ears done and the are done really well it didn’t hurt at all and i spend about $30

I love the Ladies who work here

Great prices on piercings and helpful staff.

They do pierce newborns ears. Must purchase theirs because it stays in for 6 weeks. They then do a follow-up appointment.

Good service, took my baby to get her ears pierced and it went really well.

Hopefully this chain will work

Sales are amazing I will be back soon!!

My mother went there not for there service just to chit chat

Great customer service!

Took my baby to get her ears pierced, clean and professional. The ladies were very patient with me.

Good customer service

Excellent place to shop with the family