Over a year ago, I bought a fridge here. It gave out randomly 25 days after the purchase. They helped me out in getting a different one, and that’s why I returned back today.Appliances are an investment, and I’m pretty damn happy with my experience today. Super friendly staff, just like last time. I’m excited for my new stuff!

Get a refurbished fridge from here at a great price. The fridge works great, both fridge and freezer work. Customer service is simple to work with (our first one seems to have some damage from delivery and they swap the other in ASAP)The only thing is about the water line. Buyer shall be aware that they state clearly they do not warranty anything related to the waterline. If any damage caused by hooking up the waterline, the warranty void. We purposely pick one without water dispenser to avoid as much waterline issue as we could. However, when we tried to hook up the waterline for the ice maker, we notice the end is damaged by a plier. If someone just hooked up without noticing, water is foreseeable everywhere. We end up bought new oem part to replace it. And everything work fine.

I bought a Black French Door Refrigerator from here at a great price. From the time I walked in all the way until it was delivered, I was impressed with customer service. I will definitely be back.

Bought sone matresses. if i had time i would have bought elsewhere.

Never buy any appliances from mattress and appliance on Colerain they have horrible customer service and they lie . Merchant ID 2989 tried telling me that he told me they wouldn’t unhook the water thing from the old freezer when He NEVER did and my father was standing right there .now they won’t even come back to get the old refrigerator after we got it switched out even though my dad lives in walking distance …. Never again

Miss Willie was very helpful and very very nice they have a great selection it will help you any way they can

OMG we took a chance on this black Friday nightmare day of shopping, this place just happened to have a perfect refrigerator for are emergency need of an appliance, ours quit after the Thankful dinner, phew, Lily was awesome to work with being scratch and dent maybe used items?......but our find was new still had packaging one small dimple excellent delivery and removal fee ALSO same day delivery! Saved our food and anxiety

Wonderful people work here. Very pleased to give them my business. I send everyone I know here who needs an appliance.

This place is a absolute scam. Deserves no stars. My poor mother is a hardworking nurse and needed a new dryer after hers fell apart. We were searching for a dryer and somehow she found this store on the internet and we went to check it out in December. But first she called and asked if they had dryers and they said they had all sorts of new dryers in stock so we go and have a look. My initial reaction was to walk out of there. Most of the appliances and dryers looked dirty and used. I told my mother we should continue searching elsewhere for a dryer that was affordable but she was determined to get one that day because we had been looking for weeks and she needed a dryer at home. The associate who helped us looked us in our eyes and lied every step of the way to get my mother to purchase. Told us all the dryer were in good shape and had warranties so we would have no issues. So she got one and had it delivered to her house. One load of her nursing uniforms got dried and then the dryer gave out. She called this company, and they told her to call another company that helped with the warranty. Over a month later and they are still giving her the run around. The dryer plus installation plus whatever janky service man who came to work on the dryer has cost her more than it would with a brand new dryer. We are beyond upset with this company. I want my mother to get a full refund and for them to come pick this raggedy dryer machine up. This company is selling broken machines and they are probably going to sell my mothers old broken dryer they picked up when they dropped off their broken one. This company should be ashamed of itself and should be shut down. Selling broken appliances that hardworking people need and in the middle of a pandemic. I wish I would have looked this company up beforehand because we would have never stepped foot in there. Way to many people have similar reviews.

They are friendly and very competitivly priced. They offer warranties on their items and have exceeded my expectations

Very happy with the two Linenspa mattresses I purchased. Good value and quality for the price.

I will never purchase from them again and highly wouldn’t recommend. Bought a washer and dryer haven’t even had it a year and my dryer no longer works and I paid over a band for my washer and dryer. I called the store then had to call CPS which is their “warranty company” then ended up having to call Samsung. Claim that their appliances are new but are definitely used! Just ridiculous and unprofessional.

Dan is the man. Made my shopping super easy and I got exactly what I wanted. Thank you for my new washer and dryer!

It was an amazing experience one of the store owners Mrs lily was really friendly and she really helped out finding a new bed and I got great deals and all of the other employees ranging from the info tech and computer to the man who helped load up my car they were all very helpful and if I needed to I would buy from them again also I enjoyed the cool props and fancy background music while shopping for a new 🛌

Was able to find what I was looking for great customer service experience will definitely be coming back

Nice shop with nice people. helped me find some cheap stuff for my new place. everything is great so far

First they try to tell you the mattresses are only $50 off rather than the 50% off that’s clearly marked on their window then they try to confuse you by telling you different prices and then when you are firm about the 50% off of course the only mattresses that are 50% off are the high end price mattresses I told her I felt like I was getting scammed as what she yelled at me that it was not a scam and that I should get out of the store she was so rude to me to other customers left terrible terrible customer service and I truly feel it is a scam

Be careful what you purchase. I purchased a refrigerator from Mattress and Appliance Inc. that I thought was relatively new 1 of 2 years old. I purchased it Dec 2019. Two weeks ago it stopped cooling. Repair person said it needs a new compressor that costs $1200. I ask how its only a couple years old they said no its 10 years old and showed me the mfg date stamp.The issue is you sold me a 10 year old refrigerator 6 months ago as if it was new.The warranty company is to deal with it took them a week to finally tell me I was on my own to find someone to do the repairs because they could not.

They sell knowingly broken appliances. And tell you their stuff is refurbished but its all bought 2nd hand with no work done then resold. I have see them take broken haul offs then sell them as refurbished. If you buy something here 99% chance you will have problems then they will try to upsell youon something else

Be careful buying a mattress from here they are showing display mattresses and selling you a totally different bed they are crooks you have been warned i have pictures of both my bed and the display bed i THOUGHT i was buying my bed is flimsy and thin but the bed on display is thick and firm i am highly upset i work extremely too hard for my money and i want my bed that i was under the assumption that i was being sold for my $534 and be very very careful with putting your stuff in layaway because the lady tried to say she lost her portion of the receipt but i still had mines and these people know that they sold me a totally different bed from the bed that is being displayed i called the attorney general and reported this shady business i have my receipt still Im not wasting anymore of my time with them i am a full-time single mother and corrections officer i didnt have time to drive all the way to the other side of town but when i did i made sure everyone in that store knew of this bullcrap that they are pulling on people and i will leave reviews everywhere i can F this place you have been warned

Excellent place to find deals! Thanks for all the help Dan!

I bought a refrigerator on June 19th and by July 10th it did not cool at all. I called and called the store but no one would answer and there voicemail is full. The store phone is actually a cell phone which is pretty shady. It was a used refrigerator but looked good and worked for a couple of weeks pretty well. But now is not working and noone will answer or return my calls. This place is a total rip off!

The sales woman was nice when I was shopping I thought she was helpful. I ended up buying a refrigerator and paid to have it delivered. The one delivered to my house was not the one I paid for different brand and a different refrigerator. When we called about the problem no one answered. I dont know if this happens often but I am very unhappy with the situation.

Lilly and Scott helped me furnish my whole house and get a great kitchen set! Had everything for over a year and still loving it all! Thanks guys!

Very friendly staff, they help you any way they can. They make you feel welcomed the moment you walk in the door. No pressure sales. Ive purchased mattresses from them in the past. Today I got a stove and a refrigerator at an incredible deal and theyll have it delivered on Tuesday.

Not very good with answering the phone my washer broke after 2 weeks of having it I couldnt get in touch with anyone I had to go in person and even now still nothing

I purchased a mattress from them. No problems with my credit. Mattress was what I paid for. I used the 12 month option. Still using it. A couple years no issues!.

Appliances are hit or miss price not so low.

I had the worst experience with this place. We bought a washer and dryer from them and we got it home and the dryer didn’t work. We called them and they said they would get ahold of their technician. The technician said he called us and our phones were disconnected which was a lie. Then they send out a technician to take a look at it the next day and he couldn’t fix it so when I got home I asked the family what the technicians name was so I could call back up there. When I gave them the name apparently they have never heard of the guy. Come to find out their technician has been hiring people to do his work for him and also come to find out the guy that came out was and electrician with no experience on these things. The people I talked to at the store were rude and hung up on me not once, not twice, but three times and told me that they were going to press charges for harassment. Needless to say I took their junk back to them and bought elsewhere. All around bad experience they were all very unprofessional and I will not be going back and will urge other people I know to never use them either.

Very nice people to deal with, good prices and they will work with you to get you what you need.

Our experience was altogether very accompanying via professionalism. It was a little mundane related to instant credit obligations but overall....all got accomplished

I purchased a washer Sunday and it was delivered today. The owner was really nice. Even gave me a tape measure to run home and measure the space for it to make sure it fits. Delivery was excellent and not a problem at all. TyRon was very nice and professional. He treated my delivery as if it was his personal delivery. He set everything up quickly and correctly. I highly recommend Mattress and Appliances for your mattress and appliance needs. Well done guys!! My family thanks you tremendously!! No more laundry mat for us!

Bought my washer end of march last year. Today the washer wont finish any cycle. Reads unbalanced even if its empty. Dont waste your money.

The customer service is excellent here. They have a huge selection of appliances. The refrigerators are new or late model...many are still under warranty. They also have multiple payment options. I highly recommend Mattress & Appliances.

I just called there at 7:30. I asked for a washing machine.. they said they had one available for 150.00.. I said great I will be there to buy it cash. They said, once it is 8pm our doors are closed. I said, well you dont want my business? They said not if I come at 8. This is POOR customer service at its best. so LAME.

Wish could give 0 star. The dryer and washer that we purchased from there was dirty and almost caught our house on fire. They refuse to give a refund and this is the SECOND faulty dryer we got from them. Our house has new and updated electric never had an issue the whole year we have lived here and we checked our vents first before even complaining to the store. We have taken our business elsewhere, I suggest you do the same. The washer had old black detergent inside of the tray and the dryer had black electrical tape around the wires in the back...edited to say I posted a more detailed review with even more pictures on Yelp, if you want to check that out.

If you need appliances then COME HERE FIRST! You wont be disappointed! LILY AND DAVE bent over backwards, did flips and made me the happiest woman in the world!!!!!!

I bought a Samsung dryer from this place. I had the dryer a year and every 3 months I have replace the heating element. The Washer&dryer tech charges $120 . Another tech charged me $75 to replace. With that being said I was cheaper buying a brand new dryer. I wouldn’t recommend no one to purchase from here .

I bought a washer and dryer which they claim it was a brand new set. They sold me a piece of junk it never worked. I returned it back to the store and I had to fight to get my money back. Please don’t shop here you are wasting your money

Those questioning negative reviews, please READ!I actually found this place through facebook marketplace while shopping for a washer and dryer set. We made this our last stop due to all the negative feedback. When we arrived, we were greeted and looked around. They had a small selection of used/refurbished machines and a few new washers, dryers and sets that had small blemishes, scratches and dents. I was pleasantly surprised to find that they had the machine I had my eye on. All new machines come with the 1 year manufacturing warranty (same as buying from store).***When I told them I was unsure due to poor online reviews, they told me that they have not always sold new appliances. These reviews were based on products that may have been refurbished**I decided to haggle with them and ended up getting a great deal on the set with delivery. We purchased on a Sunday and they were supposed to get delivered Wednesday. I received a call Tuesday night (from 3rd party delivery service) that they would not make it and would come Sunday. They were able to work around my schedule and deliver. They did forget the water line, so we did have to go back for that - they did end up compensating us for our troubles.Overall, good service. The money you save will be worth the hassle!

Great prices, wonderful helpful owner (Lilly)

Purchased a refrigerator from this company on a Saturday. It was a nightmare getting it delivered. Was promised a Monday delivery. They never showed up . They finally showed up Tuesday evening around 10:00PM. It stopped working within a month. They replaced it for me free of charge (which they should have since it had a 30 day guarantee). The replacement refrigerator went out 2 days after being delivered. I have called the store only for the guy who answered to tell me that all the managment and the owner was on vacation til next week. I had the managers cell phone number on hand from communicating back and forth about the original delivery. I have sent multiple texts and calls only to be ignored. THIS IS THE WORST COMPANY AS FAR AS PRODUCT QUALITY AND CUSTOMER SERVICE.

Went in looking for a mattress for a guest room. Came out with what we wanted at a great price. They have a great selection of appliances, too.

I bought a washer and dryer 6 months ago. I had to take my washer back the first day I received it bc it was broken. Now I out of a dryer. My dryer went out after 6 months. I paid over five hundred for the washer and dryer. I will never purchase anything from them again.

Great fast in and out love it !

Do not trust the owner and his fiancé. (Maybe wife now). Kinda thought it was weird they let their dog lay on furniture they are selling to people. Anyways, I purchased a front loader set; Whirlpool washer and dryer about a little over a year ago. The washer buttons started to malfunction. So, I called to have it replaced under the 30 day warranty. They sent out a dented standard top loader washer to replace it. After about a week or so that one started to smell like it was burning.. So, yet again I called and they refused to help me because I was past my ORIGINAL washer’s 30 days warranty. Need less to say about $750 wasted. My advice, save up a little more and go buy a new set else where.

Excellent alternative to a traditional retail store. Looking to SAVE MONEY? This is your store on brand name appliances w/ a WARRANTY!!!WE are a customer for LIFE!!

I will not support this business anymore! Insulting and an inconvenience! I tried but I’ll pass on the negligence!

Great place. Lilly very pleasant and helpful.

Scottie was Awesome he helped me come in and get straight to what I needed for a reasonable price Ill be back im sure

I purchased a washer and dryer set in January. I’ve called the store on several occasions for them to get someone out there to look at my dryer and they have yet to come. So unprofessional. Also purchased a mattress that was supposed to have a 10 year warranty and it came with the original tag ripped off. If the tags are ripped off the warranty is non in void Then the store number is a cell phone number and I called and got a texted that said can’t talk right now. How unprofessional. I would not recommend this place as you can see they do not take pride nor integrity in satisfying there customer to the fullest. This place is a joke! I’ve contacted the better business Bauer

Do not spend your money here .. My set was dropped off yesterday morning broken the washer almost flooded my house because it would not cycle and the dryer. Will not dry a small load of clothes ...do not waist your money here ..the set show up to my house broken and they wont even try to send a tech out to Saturday i want a refund they do not sell good quality product and i am repoting them to the better business bureau. It is robbery what they are doing

Super nice people and saved us time from browsing around craigslist.

The staff at the Colrain location were great. They were very courteous and helpful in my purchases.

Needed a stove and refrigerator to be delivered in two and they have great prices I was very satisfied

Had a terrible experience with out purchase and customer service. Payed over $900 to buy a fridge which didnt work from the first day. They claim they provide warranty but the warranty company, CPS, keep you one hold for hours without response. Total scam!

Very high prices for banged up appliances. Kind of suspicious, are they just laundering money, or what?

This is a great place to get new or used appliances at a good price!!!

The gentleman that helped me was extremely polite and helpful. There wasnt much of a supply but he was willing to work with me.

Not a bad place if you are looking for quick replacements in a rental

Ok customer service, but prices are high and selection was low.

I was debating whether or not to write a review but here it goes. Going into the store, I had a great experience with the floor staff (I cant remember their names) but super knowledgeable, good conversation, and smooth experience. It was after this that things went downhill. We were promised delivery on Saturday. Friday night, we received a call asking if we would be home - I asked if we can get an estimated time since we were still moving and the man said no, he has to route it out. So I asked if he can call me in the morning to let me know and he said no. So we arranged to be at the new house all day to wait. At around 8 pm, we get a call saying he is running late and could we reschedule and I said no since we had been waiting all day and he said ok we will still make it but it will be late, and I said OK thanks. Around 9:30 pm we got a call saying he isnt going to come but he will make us his first stop Sunda morning. Fine. Sunday morning, I got a call saying he was on his way and should be here by 9 am, he didnt show until 10:30 am. He had a bit of an attitude and smelled like weed. At this point, I was over it and just wanted it done but no, that couldnt happen. He forgot the screws to install the dryer plug to the actual dryer itself and he also forgot the bed frame for the queen size bed we purchased so basically the washer and dryer still couldnt be used and the bed couldnt be set up. He said it was his fault and he would come back that evening because he knows he messed up, and nothing. No show, no call, no nothing. At this point, I tried calling Mattress and Appliance and they did not answer. I called back to back 3-4 times until finally, someone answered, they apologized and said they would get to the bottom of it. Monday evening, I called back - again multiple times to get someone to answer and the guy told me that someone would be in touch with me. Tuesday, the delivery guy said he was picking up the stuff at the store and would be over Tuesday night. Fine. Tuesday evening, I got a call from the delivery guy saying he was in Kentucky (a minimum of 45 minutes away) and would be by really late. I asked how late because the person waiting at the house goes to bed early, and he couldnt tell me. By the point, I was over it and contacted Mattress and Appliances asking them to take this stuff back and refund my money because I had been patient enough. The guy never responded to my statement and then I got a call from the owner of the 3rd party delivery - stating he was sorry for his associates and he would be coming to my house HIMSELF to finish the job. He finally showed up around 10 pm and finished the job. I never heard back from the company and didnt even receive a discount on my shipping. Appliance and Mattresss verdict on that was, its not their problem because it was the shippers fault so they cant refund that. At this point, I am glad its over, but I would NEVER recommend ANYONE use this company. Also, side note, they offer you the option for 90 days same as cash through a company called Progressive Leasing, but they did not explain that the payments would be auto drafted from your bank account on each of your paydays, PLUS, they add a crazy 30% interest and include that in your payments so basically for my $900 purchase, Progressive was going to be taking $75 Bi-weekly, so $150 per month for 2 years for a grand total of around $1900. I ended up paying it off the following week, but I feel sorry for anyone who doesnt realize this and thinks they can just pay it off over time. This should be stated up front. Dont waste your time with these people. I understand the 3rd party delivery company isnt Appliance and Mattress directly, but thats no excuse considering THEY use them - I didnt pick them, so they should be responsible for a solution when they mess up. I should have been compensated for at the VERY MINIMUM the delivery fees but nope.

The day we went they were incredibly nice and helpful . We get home and I bought a double oven and everything worked but the top oven. I called and they told me that the warranty would fix it. They set up for a technician to come and look at it. He set up the first time, never came then tried to tell me he didnt set up that time that I heard it wrong. Well little does he know I have all the texts from him. Ended up 4 times no show. When i would tryTo call the store they wouldnt answer buti would get a text saying sorry cant talk now. Then today the technician called and asked me to try something because its a long drive (sure no problem) I tried it and he said the part it may need will be alot and that he doesnt think the owner would want to fix it . Even though I have a warranty. So I called the store and I told them I just want them to honor their warranty. The man that answered told me he would call the owner and call me back which he did and told me to come in and get a refund. I told him I want him to honor the warranty and if he didnt I would contact the better business bureau and he told me he would call the owner and call me back. It has been 4 hours and no call back. So I reported it to the better business bureau and they also told me to call the attorney general office which I have done. Im hoping they end up honoring their warranty and fixing it . I have even seen comments on their posts that they offer a warranty and if something goes wrong they will fix it. So we shall see. I would never recommend this place to ANYONE. Im still hoping they make it right . We shall wait and see.

Found this place from Facebook marketplace. I think its batch n switch. They had 3 fridges posted on Facebook for $150 but none available when we arrived. That fridge just sold this morning...

CAME IN FOR A FRIDGE. LEFT WITH FRIDGE, WASHER, DRYER AND MATTRESS. CANT BEAT THE PRICES

Everyone was very kind and answered any questions we had. Worked well with the budget we had. We will be going there again for future appliance needs.

This place is a joke bought three appliances from them and 2 of the 3 died within less than 6 months. I would not advise anyone to shop here there crooks. STAY AWAY unless you like to lose money.

Overpriced, the price of a used washer is more than the price of a new one

Product arrived as promised. Delivery was a 7 hour window, but it for there.

Lily was so helpful! Great team!!!

Friendly staff definitely would recommend.

Staff was friendly and helpful!

No comment

Bought a refrigerator in January and its now fried. And no one seems to be able to help.

Helpful friendly staff

Like my appliances. Could not deliver.

Used appliance new beds and mattresses

Not for me

Didnt have what I needed but decent prices.

Got 2 fridges from here.

Okay for second hand appliances

Hassle free

No one answers the phones

Good place to shop