Ed the manager was great. He explained all I needed to know regarding my phone. He ensured I would have my phone set up and ready to go at a specific time as I had another appt. I also had Brandon. Both men were friendly, courteous, knowledgeable, patient to answer my numerous questions. Both men are an asset to the Clark Verizon store!! Highly recommend using them for your next purchase !!

Helen was extremely helpful to me. She fixed my phone problem. Now I am good.She is very sweet. She is a value to Verizon.

Worked with Phil yesterday. He was very warm, welcoming and most of all knowledgeable and helpful. I had a very difficult transaction and Phil assured me he would do his best and that’s exactly what he did. This will definitely be my go to location. I’m very satisfied with the service I received yesterday. Thank you Phil.

We got a very nice polite and friendly young man who right away help us every step of the way. My wife and myself got new phones snd my wife switch to Verizon from AT&T. Brandon make everything simple and perfect for usWe are over 74 years old and technology ignorant Brandon went the extra mile to help us and set up our phones for us in a very professional and friendly wayVerizon can be proud of having Brandon as a very valuable employee. We are very grateful

I went in annoyed and came out relieved. Brandon took the time to help me qreat customer service as well as helping 3 other customers. I applaud his effort. The store in Clark NJ is always customer oriented. Great job everyone!

My family and I have been coming here for years and refuse to go anywhere else. Last week, we upgraded our phones with Yaseen. Love that guy. He made the whole process super seamless and stress free. Dont waste your time elsewhere. Come here if you want the best service.

I went to Verizon Wireless retailer in Clark Commons. I had a true gentleman, named Phil, as my salesperson. He was very informative, and highly educated about the phones and accessories Verizon was selling. I was extremely grateful that Phil set up everything for me.I always had jitters about transferring data from my old to my new phone, but he eased my anxieties by doing it for me. He hooked me up with a nice protective case, and was very meticulous installing a protective screen guard for me. I am truly satisfied with my new phone, and my experience at Verizon... Thanks again Phil !!!

Philip was a wonderful and extremely helpful!!! You are very lucky to have such an amazing, caring, wonderful person on your team!! I was so impressed in how he took the time to go over the phone and help us find a great phone for my 79 year old dad!! I Will come back to the Clark store just for him!!! Ive been a Verizon customer for years, I have to say this was by far the BEST CUSTOMER SERVICE I HAVE EVER RECEIVED!!! Way to go Philip!! Great job!!! Thank you again Darlene (Dan daughter)

Yaseen Hafeez I would like to give a critique of yaseen as the Verizon representative who helped me with my new phone that I purchased at the clark store he has gone above and beyond to help me with setting up the phone and the applications and when I had problems with some of the applications he was able to fix and get me started on all of them he has tremendous patience and is very kind I hope his superiors review this message and realized what a great employee they have in yaseenthank you,Annette

I’ve been a loyal customer of this store for YEARS. I’ve purchased ALL of my and my families IPHONES and accessories from this store, spending thousands of dollars. I bought a phone charger 5 months ago and the wires have become exposed at the end and it no longer works. I brought the charger back to the store and the man who said he was the manager refused to help take the charger back, saying I had to return it to the manufacturer. I asked him if he was serious, if he would lose a customer over a $20.00 charger that only worked for 5 months and he said yes. He didn’t care. Refused to do anything to help me with this faulty product that THEY SOLD ME. Beware. Customer service matters. This place will take your money but leave you out to dry over $20.00 in bad product that only worked for 5 months. Needless to say, I will be taking my business elsewhere. You would be smart to do the same.

I was very impressed with Phil! He was well informed with every aspect regarding my recent Verizon purchases.I didnt plan on buying accessories but couldnt turn away from the offers that came along with what I bought. Phil had a very genuine way of letting me know that the offers were to my benefit. He knew everything about phones, tablets, speakers, chargers etc. and in addition, went through the wireless paperwork with ease and confidence while talking to me and staying pleasant! I hope the company values Phils work ethic and reward him. He will not dissappoint! I will definitely recommend family and friends to Phil while he is at the Clark store. He is indeed a rising star!

It was time for me to upgrade my phone. I went in at the store opening anticipating a long wait and I was right. I was welcomed warmly by Phill who asked me to sit and wait till he could help. Phill was finishing up with a customer and involved with a second customer at his desk. I couldn’t help but notice the second customer was becoming very difficult and having a hard time understanding what was going on. Phill was so calm and professional, repeating the information over and over and trying to help this person understand, all the while completing the customer at the desks transaction. Finally it was my turn and I received such wonderful service. Phill took me to the model phone area and helped me select the best phone for my plan, then painstakingly went over my plan with me. He applied the screen protector while I asked a million questions. I was worried about loosing candy crush but the data transfer was seamless and we laughed about it. He printed out my service plan upon my request- and I was ready to go. Although I spent more time in the store than planned I did receive wonderful service! Thank you Phill I love my new phone!

Ive gone to this store for my last three phones and its always a pleasant experience. They are friendly and knowledgeable. I purchased my last phone last week and Yaseen H was super helpful. He was available throughout the process and it all went seamlessly. Phone works great. it was a great experience with Yaseen, highly recommend.

Phil was extremely helpful. He went above and beyond to help me get my grandson a phone. Very respectful and professional I highly recommend Phil if you are coming to this location for anything!!

Amazing! Yaseen helped me with all questions and concerns about phone he is very polite, professional and helpful. I would go back to that store because the service is excellent.

Ed is an awesome manager. Very knowledgeable and helpful.

Phil was great! He took his time explaining everything to us and went over everything thoroughly. All the employees seem very willing to help co workers out when needed as well.

I went to this Verizon store with a frozen phone. The salesperson tried his best to fix the problem but was not successful. It was an old phone which was on overtime. I had the pleasure of working with Phill on this purchase and I was quite impressed with his professionalism. He knew the products and the operation of the store. It was a smooth sale as we sailed through the process. Hopefully, I dont have to go back to the store anytime soon but I would definitely request working with Phil again.

There’s no indication that this is Victra. Big signage outside says ‘Verizon” on store’s both sides, which is misleading. I was sure I’m dealing with a Verizon employee. They had me sign electronic paper work on a tiny device and secretly tucked actual paper receipt in a bag and put it under the table with my new phone’s box. They never indicated that they charge for a ‘set up’ which is a joke since I set up my own phone. They only said I’m signing the $35 restocking agreement and tax payment. Once at home I realized that the name on paper receipt says Victra. I also saw the set up fee $19.99. In addition I realized that the installment agreement is not what we’ve discussed. Phone price on the agreement was $10 higher from the retail price which now resulted in higher monthly installments. When I called them to clarify they hung up on me once. The second time they transferred me over to Verizon without saying a word. Verizon told me to return the phone but at this point I’d be $55 behind for the restocking and setup fee which both are non-refundable not to mention inconvenience and time wasted. STAY AWY from THIS PLACE!

I gave it 2 stars because the store was clean. However, my experience with them wasnt so nice. After two failed online orders to store pickup attempts, I ended up just ordering a phone with a Verizon phone rep to be shipping to the house. When I originally tried picking up the orders at the store, the store rep blew me off as if Im interrupting his day. All I heard from him was sorry your order was canceled, cant do anything about it. Thats #1 thing not to say when working in customer service. I verified with Verizon that my order was NOT canceled and rep was misinforming me.

Excellent service here. Philip was very knowledgeable and helpful - were regular customers and are consistently happy with the service at this Verizon location. 😃

I went to Verizon to switch over from T-Mobile. So far the best decision i’ve made. Staff was very helpful and informative. Cheaper monthly payments with a better service provider.

Customer service was amazing, Naomi the sales person answered all my questions, and she was very patient with me. I asked her so many questions she did not have to answer, but she took the time to make me comfortable and to make sure when I walked out of the store I knew exactly how to use my phone, and my Apple Watch. I will recommend ask for Naomi when you go to this Verizon store.

Brandon and Josh always make the process effortlessly. They no their products, make it easy and take care of their customers. That is why I a shop at this location.

Philip was great. Helped me to set up everything and explained to me everything that I asked. Very good service.

The time spent at Verizon was very helpful. Phil was excellent in completing the sale. An asset to your Verizon Staff. Job well done.

Natalee was awesome ! After many years with another carrier I decided to switch to Verizon and Natalee made it so easy. She explained everything and was very patient while I made my choices. I worried about losing my data and she transferred everything from my old Android to the new iPhone without a problem, everything went smoothly and I am so glad I made the change!

Awful customer service. Man at the front desk had the worst attitude second I walked in. Looked like I was bothering him the entire time. I first had questions about just upgrading my plan but if he just even tried to act like a professional salesman I wouldve upgraded my phone too which was my plan. Not coming back to this place.

He was very nice and I was in and out within 10 minutes. He had my number changed and switched me over within no time. It was a great experience.

Very friendly, helped me with finding an accessory, put the case on my phone, etc etc ... good service will come back again 💯✅

I usually deal with Edward or Phil, are who I typically deal with are awesome and always ready to go above and beyond to help!

What an amazing expierence!! High praises to the gentlemen Brandon who works at this location. Was super kind and beyond helpful. Upgraded my phone from a J3 to a SE and the process was painless. The company deserves to pay this man double! I ? If you need to upgrade your phone go see Brandon.

They said the battery on my phone wasnt taking a charge anymore but all I did was get a car charger and the battery and all on my phone works just fine

Phil was a great customer service rep. He explained all the details clearly. He provided great service. Store was safe and clean.

She did such a well job on pursuing our needs!! Keep her! Patient, oriented, focused, polite and much more. Hire more like Her, made my day!

Raj and Brandon wefe very helpful in getting everything setup for my business plan. Very quick, honest, and to the point. I Highly recommend this store!

Great service. Tariq was very helpful knowledgeable and patient.

Philip at Clark NJ Verizon is a perfect professional. Knowledge about products, pleasant, clear and confident. He made my morning better. Hes an asset to Verizon.

Had a good overall experience. Clean store, staff was knowledgeable. Got my last 3 phones there.

I had a wonderful experience in the Verizon store in Clark NJ. Brandon helped me choose the perfect iPhone with the perfect accessories at the perfect price which included $200 off the purchase of my phone. Brandon is extremely knowledgeable about the products and has a soothing demeanor, and answered every question to my complete satisfaction.

Service provided by Philip was exceptional! Being a retired Verizon employee i know enough recognition is never given for outstanding service. He definitely earned 5 stars.

Phil was very fast, efficient, and friendly. He explained everything well and I felt safe with the social distancing guidelines.

Brandon helped me resolve a tech issue with a new iPhone I bought and also the purchase of new iPods. He got things done quickly and did a good job.

5 star service

Brandon was so helpful. Incredibly patient and answered all my questions. Great service

Great customer service. Large facility and I did not have to wait.

I would like to say, GO SEE BRANDON!! Very kind and very helpful gentlemen. Had an issue with my phone and resolved painlessly.

Broke my phone and needed another asap. Verizon in Clark helped me out super efficiently !

Thanks Joshua for the excellent, efficient and professional customer service at your Clark location where I came in for phone accessories.

He was very professional and helped me with the product to make sure I was satisfied. He is an asset to the Verizon family

Brandon, the sales rep was friendly, very knowledgeable,polite and spoke very clear. The place was very clean.

The best Verizon service center I have been to, ever! So helpful with full knowledge of all the products and services. Make sure you ask for Nicole or Ed they are the best! Have to say this is the first time in over 20 yrs that I have something really positive to say about a Verizon dealer. Just the way it is, at least I am truthful. Definitely want to go out of your way to stop in if you are shopping Verizon.

The customer service provided by Alan was excellent. Alan was knowledgeable about the Apple iPhone and helped me to choose the right phone for my needs. Alan also followed up with me to schedule an appointment to setup my new phone and assisted me with selecting accessories. Alan is very personable, easy to work with, and is an asset to this Verizon location.A. Johnson

Went in to get a SIM card for a new phone. Staff was very helpful and conscious of social distancing.

Philip Johnson, the sales representative, was excellent. He thoroughly went through the features, the prices, and was genuinely a nice person. I would recommend him highly.

Great customer. Mike Sale associate helped me update my phone made sure all my data is transferred to my new phone. Was very knowledge and answered all my questionsThank you

Vinny our salesman did an excellent with the upgrade of 2 new phones.Very good with explaining all details of new phones plus new charges.While at Verizon a very irate customer made herself very loud & upsetting to the whole store.The store manager Ed handled himself very professional and we were very impressed by his professionalism.

If you’re ever in this store ask to be serviced by Stephanie. She is an excellent customer rep…friendly & very patient. I certainly appreciate her making me aware that there was a warranty available on my charger that wasn’t working properly. Stephanie also patiently installed some apps on my new tablet and told me to feel free to come in ask for her if I needed additional help. She made sure that I got the best price for the products that I purchased. And when I explained why I wanted to hold on to my old smart phone she understood & didn’t try to talk me into upgrading.

Staff was professional and patient throughly explained

Great experience. Fast and easy.

I wanted to upgrade to the latest phone. I worked with Vinny and he was great. He took the time to review everything with me. He was very patient. I never felt rushed.

Been to this location a few times, Vinny and his manager Ed are always very helpful and knowledgeable! I would definitely recommend them. Definitely my top pick of Verizon locations.

Vinny and manager, Ed, were absolutely great! I had multiple issues with my iPhone and Vinny checked it all out and found the best solution for me. He checked all sales, offers, and plans for my budget. He was knowledgeable, friendly, and gave the best customer service I have ever experienced in a Verizon store. My daughter was wi5h me and she received the same from Vinney for her issue. My other daughter went to the store two days later and was very happy with the services, products and friendliness. I highly recommend this Verizon location and ask for Vinny!!!

I came in to get my oldPhone transferred to my new phone and Michael helped me out. He was wonderful! Highly recommend this store!

Had a decent experience in the store with some minor hiccups however be aware that this is NOT a Verizon store and they will charge you a setup fee if they transfer your data over WITHOUT asking if you want them to or telling you that they will charge you for it. The iPhone setup has been made as simple as scanning your old phone, and even without that you have iCloud and can do it manually. You do not need to be scammed into paying extra for this. Also- not a HUGE deal when you’re already dropping a grand, but they charge you $10 more than the retail price of the phone (before taxes and fees).

Josh was pleasant, patient, and thorough, making certain to answer all my questions

Such a lovely location! The staff is great! Ruddy is amazing, helped me with everything i needed. Explained everything thoroughly, he also went above and beyond. Will recommend other to come to this store!!! And Ill be back with the rest of my family! Thank you again!

We went to pay our bill with S Al-Tariq---Paid in full at the store in Clark 4 days early on Dec 21st. Now on Jan 1st my service was cut off--Im mad as can be because I had to find my receipt and have to run all the way down there to have them turn my phone back on !!! I am expecting a very important phone call too which is very important to me. Very upset customer here.

I was in the story yesterday to get an upgrade. I had a terrible experience with the person charging me several charges and putting an iPad in front of me to sign for over $1000 plus other charge with no exclamation. He was a fast talker. I had no choice but to walk out of the store not being satisfied and I will never return to that store again. I have spoken to several friends of mine explaining to them what happened to me.

We got all the phones for the business here. Good customer service. We dealt with Tariq and Ed the store manager who were both helpful and very professional.

This store is not a ‘Verizon’ store they overcharged me $100An agent gave a particularly good negotiation. I never heard any prices. And that’s on me. But he heard me talk to my partner about prices and I saw his eyes bug when I gave what I thought were accurate prices to my partner.At the time the iPhone 8 sold for a price on every Verizon and Apple website. This was weeks before the iPhone XR release.Is that illegal I don’t think so. Is there a method goal, maybe I don’t know I have his name on my invoice but I don’t want to get this associate fired.

I went to this store to purchase my first iPhone. Alan was very professional, patient and knowledgeable. He helped me to choose a phone, did a great job with the setup. A first time iPhone user, I appreciated that Alan was patient and answered my questions. Alan and the store manager were friendly and I would highly recommend this Verizon store.

Just upgraded my iPhone and received great service from Phil. Smooth process and he was a great help setting up my new phone.

My personal experience on December 20 2019 With the manager of this store was Awesome, extremely professional, I enjoyed the visit, this coming from a business owner of 27 years I personally would recommend his Service.

This is the only Verizon store that is worth coming to. The staff are second to none and make you feel at home. We were lucky enough to be helped by Jessica who is not only patient and kind, but professional and stayed way past closing time to make sure we got we got everything we needed.This store is highly recommended and even if youre not in the area, its worth the gas money to come here for top-notch service.

I love the team here. Very warm welcome when you walk in, feels great having a place to sit down and relax while purchasing my new phone. Didnt feel like I was being sold anything and the manager was incredible, checking in on me throughout the sale! Definitely the best experience Ive had at a Verizon store.

Awesome staff! Great customer service from a gentleman named Brandon.

Got my new phone here and the workers were great. My rep Jessica went out of her way to make sure I had everything set up and was good to go before I left. Much better experience than the Woodbridge mall store Im used to going to. Friendly place!!

I called recently to see if this particular store received cable boxes and was told from the personnel there that they did. I went to the store yesterday, 12/30 around noon to drop off the boxes. I was then told that they do not accept these boxes. The 3 sales people that were present at the time, looked at me and laughed. They were also VERY RUDE! I think its very unprofessional of them because it was not a joke! The manager needs to re-train the personnel there and let them know that telling people false information is unacceptable. Horrible experience.

Excellent Customer Service! Staff was kind and courteous and very helpful. They resolved a problem I was having with my account quickly, reduced my bill, and I got a great deal on a tablet. Thanks again to everyone there and the manager Ed. Will be back when its time to upgrade.

Don’t go here you will be uncomfortable and end up paying more.

So I went an upgraded my phone everything’s going well I said I wanted a 64gb iPhone 11 pro In green if they didn’t have that color I’ll take any color he comes out with the 256gb in green pushes a sale so I say I want a case and screen protector and vinny just put it on by himself never mentioned pricing on the case or protector and I get home and check the bill after all of that and realize for a case and screen protector might I add just ONE protector was over $100 so now I’m stuck with a $70 screen protector and tried to return the case and they’re giving me a hard time, Josh had a smart comment “might have to just keep it” Unacceptable for an employee to talk to me that way and I advise anyone who has Verizon I’d spend your money elsewhere don’t ever go to this over priced one star establishment.

Definitely recommend the Clark Verizon! Great service here from the store manager Edward. Worked with multiple workers there and its been a pleasant experience every time. Thank you!!

I came in to find out pricing for upgrading my phone. The saleman kept giving me the run around for pricing. I could never get a straight answer for what the phone will actually cost me. It was somewhere around $500-600. He then tried to push the sale through without telling me. Luckily I stopped him, despite him telling me I would be stupid not to take the deal... I told him I wanted to think about it and would return in the evening. That night another employee broke down the actual price. It was going to cost me $300 more, but I wouldnt have known until I got my bill next month.These people are shady.

Hospitality at its finest.

Great experience, stopped in to check out new plans and ended up switching from my current provider and bundling with my fiancé to save a ton of money in the process thanks to the advice of the store manager Ed. I now pay less per month, and got a couple gift cards in the process because of some promotions that Verizon is offering. Thanks again to the awesome team at Clark Verizon.

I was helped right away on this visit. The girl who helped me really knew all about the phone and how to put the glass on correctly. I felt really good when I left!

Excellent customer service.

Went here to get my new Galaxy S6 and the staff was amazing! Very knowledgable with plans and devices. Ive been waiting for a good Verizon store to open up closer to my home and this is it! Thank you Clark Commons Verizon!

I have to say every time I come here I get White glove service. Jessica and her team are knowledgeable and helpful. I have and will recommend this store for as long as I stay with Verizon service. Their team at the clark store makes the Verizon Wireless name shine. Thank you Jessica for all of your help.

This is the most respectful phone store Ive been too.the reps are very nice and helpful the manger Edward Wagner is the best manger I know he goes out of his way to make you happy and vinny and Alan were great at there jobs

Avoid this store at all cost! I recently purchased a new phone through this store that I thought was a Verizon store, but turns out its an authorized retailer despite having Verizon plastered everyone across the store and no indication that its NOT a Verizon-owned store. The incompetent sales associate Juan not only botched my data transfer and lost all of my videos, including video of my childs first steps and other priceless videos, but store management is easily the worst I have ever encountered in my entire life.The assistant manager Terrance offered me a screen protector for my troubles. A screen protector was supposed to be the solution to their own store associate screwing up the data transfer and losing all of my priceless videos.After the issue was escalated to the store manager, Edward, I truly learned this store cares nothing about the services they are provide or their customers. The incompetence and negligence exists from the top down. Not only did the store manager not return phone calls when I followed up to seek out other options to get missing data from my old phone, but he shipped my old phone back to Verizon to be refurbished after promising me that they would hold onto it in the store safe until the matter was resolved. Videos - gone forever. I had to call the store almost every day for a week to track down the manager, who wouldnt return phone calls, for him to tell me, a week later, that he shipped the phone out and I was out of luck. The videos were gone and Verizon Victra Clark would not take any responsibility nor would the store look to provide further assistance.Needless to say, I quickly went to a Verizon owned store (in Westfield), purchased a new phone through the Verizon store (receiving excellent customer service at the Westfield Verizon store), then went back to Victra and returned the phone that they had sold me.Avoid Verizon Victra Clark. All the employees care about is selling you a phone - the sales associates and management dont care one bit about ensuring your data is transferred correctly and or take accountability for their mistakes.

I had Nicole assist me today, great customer service, very knowledgeable.Nicoles patience made it a very pleasant experience, she was very professional and personable.

Very knowledgable and professional

Great service from the manager Edward. He runs a solid crew here.

Jessica Torres was amazing. I went into the store with my mother to upgrade her phone and Jessica managed to multitask and help me with my plan and my mother. I have been a long time Verizon customer and have never had the exceptional customer service that Jessica provided. You are luckyto have her in your team!!

I never write reviews. My phone hasnt been working for a few days on phone calls. The person on the other end of the line said I was breaking up and eventually I couldnt hear them. I went in to the Verizon store and a gentlemen goes to me looks like your phone is beat up. It wasnt. I explained the situation and his response was who talks on the phone anyway? I do seeing as I dont have a landline. His final suggestion to me was either dont use my phone until my upgrade date (in a month) or borrow a phone for a friend. He didnt believe me that this was happening and refused to run diagnostic testing. I ended up calling Verizon wireless and had an awesome rep who helped me. Turns on Verizon is working on a tower in the area and my phone should have automatically been switched off of HD calling but wasnt.

I got a Galaxy S7 from Joseph last week. Very knowledgeable and made me feel comfortable. I met the manager also. He was a sharp guy. Good experience overall.

Wilfredo was the best. He was incredibly knowledgable and really worked with us to give us the best plan for our family. Definitely going back.

WARNING! This is not a Verizon store. This is a third party retailer (Victra). Verizon wont help you if you have a problem. There sales people either lie to you are dont know what they are talking about. Go to a true Verizon location and not an authorized retailer with the Verizon name on the sign.