I have call no less than four times to find the right part number to order, each time customer service blew me off. If you check the website the part on the part diagram is number 11, when you cross reference it with the parts key for the CH4, it give you the upper handle and not the part the diagram show. Im assuming after many phone call and no reply, Ill have to push this around my five acres to use it at 66. I will not buy any of their other products, the star rating need to go in the neg range for this company.

Parts ONLY available online... $14.50 shipping for a part I can fit in my pocket from their warehouse just down the road from me.. I can not even pay and collect...... day light robbery, can NOT recommend.

Big chinese junk 62 in. Zero-Turn Commercial Mower Powered by Briggs and Stratton 25 HP Pro-Series I bought this Chinese junk, on March 18, 2018. The first week it broke down, I called the warranty they told me to take it to the shop, they kept it for three months. They called me and said it was fixed to come and get it. I took it home tried to cut the grass 15 minutes later it broke down again with the same thing. I called again they told me to take it to the shop again. They kept it for 2 1/2 months they said it was ready come and get it. I took it home, the first 15 minutes it broke down again, with the same thing. I called GXI, they told me to take it to a different shop, the first shop will not work on those machines anymore. The 2nd shop kept it for 4 months, they called said it was fixed.I took it home it broke within the first 15 minutes. They said do not bring it here anymore, this machine is junk, they will not work on them anymore. I tried to call GXI, I asked for my money back or to fix the machine. They refused to help me, they have the worst customer service. I contacted Home Depot, they were very good customer service, they got me my money back. If it was not for Home Depot, I would be out of my money. Stay away from these machines, nobody wants to work on them. Thank You Home Depot.

Bought a dent and scratch mower 62 Beast a few weeks ago. So far I have called customer service about 10 times trying to get help on adjustments. CS is not very helpful and they dont return calls and you should not bother because all they will do is send you an incorrect bulletin that does not help much, they dont have experience adjusting the mower itself. I have spent about 5hrs of my time trying to get the mower not to go forward while in neutral and to make both hydros equal so I can drive it straight. I finally have the adjustments close but the left side is still more sensitive than the right side hydro. Being that I bought a mower with a few scratches you would think that they would send you a little touch up paint so you can touch it up, have it match, and it not rust....wrong they want you to pay $25 for 3oz of paint and they dont have both colors of the mower as part numbers, so I cant even buy both colors from them. I asked if they could send me some touch up paint at no charge being I have had to work on my mower for over 5hrs just so I can drive it and guess what ....they dont care about my wasted time and are too cheap to send a little paint to make a customer happy.If you want a mower that is ready to go when it is delivered, then this is not the mower for you. I have owned zero turns mowers before and even after all of the time spent adjusting it, it is still very hard to drive and control compared all other zero turn mowers I have owned.

It is not there