I was referred to Anthony by someone that I work with to see what he could get me into with low money down, no trade in, and low credit. Anthony and the finance manager, Patrick, helped me get into a 2017 Nissan Altima for less than $400 a month.! Anthony helped make the car buying process a breeze and Patrick made closing the deal quick and convenient. Both of these guys displayed excellent customer service. 10/10 would recommend to friends and family.

I scheduled my 2017 Forte5 for a recall software update. I was greeted promptly with a friendly face. My scheduled appointment time was honored. The service was completed in about an hour.My experience was quite positive. I feel fortunate to have Coatsville KIA close to Morgantown.

From the moment I walked in Anthony and Patrick were very helpful and informative regarding what cars they had available and the process overall. I wasn’t expecting to buy a car right now but had to due to the recent storm. These guys helped make getting a new car one of the least stressful parts of the whole ordeal. Definitely recommend Kia of Coatesville.

Darnell Colbert is fantastic from the time we walked onto the lot until we signed on the dotted line. Also Pat from finance was incredible. The whole experience was here at Kia of Coatesville was hands down wonderful. I will definitely recommend Kia of Coatesville to anyone looking to buy a vehicle.

Working with Jim && Anthony at Kia of Coatesville was an absolute pleasure! They were both extremely patient, I never felt pressured to make a decision, and most importantly, professionals who know the car business inside and out. They made sure I drove off the lot in the brand new car that I wanted. Best experience I have ever encountered with purchasing a car everywhere else denied me and denied me finally went to them and boom left off the lot in my brand new 2022 Kia seltos and I’m so happy and thankful for the team they have didn’t make me feel scared or nervous kept telling me you got this thru the whole process I recommend these guys and if I could give more stars I would thank you so much for such a great experience guys y’all are absolutely the best. Highly recommend! 🙏🏼🤞🏼❤️

Richard in sales provided top quality service, the best i have ever received from a car company. He was attentive, friendly, professional and went above and beyond to make the process as pleasant as possible

I had been searching for quite a while for a new car after mine was totaled. Malcolm Robinson did a great job in helping me to achieve my goal. I wasnt too picky but he helped me get the right car. My main thing was to have a 3rd row and sunroof for the grands. I got just that. I Love my Kia Sorento EX. Thanks Malcolm. Also, a big shout out to Patrick McMahon for making sure everything was secured and handled. Great team work .

The service dept is quick and even vacuumed my car before they were done. Barb made sure I felt welcomed and updated me throughout the process. Great experience!

They were very nice, but on our ride home my wife discovered the air conditioning didn’t work. They needed to move the condensing unit to get to the part they replaced. Will call them tomorrow to see what the issue could be. Bad part is they are an hour and a half away.

I was going through my paperwork and wanted to update my review. i worked with Jason last week to get a stinger scorpion and i’m glad i did so! he was a great guy and he helped me get a really good deal on an amazing car. i was able to leave with the car i wanted and the price i wanted even given the chip shortage. he even gave me some pizza while i was waiting lol. they also threw in free oil changes for life. i highly recommend this place and specifically Jason if you’re in the area they were able to get me a pretty good deal.

Customer service was very good. They greet you when you get there, keep you updated on everything, and walk you to your car all with a smile on their face.

Very nice people. Barbara and the team in Service were very nice and professional. Sheriff in sales simply the nicest guy; cordial and respectful.

Malcolm was very attentive and helpful. When I got here he automatically greeted my brother and I and got straight to work to help us get our cars. I highly recommend coming here. Very helpful people.

Great service! Very pleasant and courteous representatives. Everyone was very welcoming and the service was performed well and quickly will I waited.

Had a wonderful experience with Jason. I was in a very unique situation and they took care of me from start to finish.12/10 recommend. Will buy from them again.

Excellent experience with friendly, knowledgeable and helpful people. Patrick made the transaction seamless and Marvin was very helpful, informative and easy to communicate with. Highly recommend. Thanks for a great experience!

Drop off for oil change was easy. car was done in pretty good time. pleasant clerk.

Great place to do business with.. Patrick and Jason were awesome and easy to deal with.. Will be back and will be recommending you guys to everyone I know that is even thinking about a car..

From the moment I walked in the door my salesman Jason Cowan was very pleasant and accommodating.. He did everything in his power to help me achieve my goal...I walked out of there with a new car and a smile on my face. I would highly recommend Kia of Coatesville to everyone. Great people

There is only one word how I can describe this man and this business and it is incredible ! I am blessed to have had the opportunity to meet Jim personally and become part of the Kia family . My experience at Kia was exceptional, on time and it will be an experience I will never forget it. Jim took the time out to contact me with any and all issues, update me with a game plan that fit me. He was consistent, very reasonable and very understanding to help me get into the car that I loved. I also wanna give a big shout out to Tammy and Malcolm for helping me start my journey . Thank you guys you have no idea !

They were very helpful and out going .They helped answer all my questions and where very helpful and polite they are also very easy to work with and help make a good choice for me

Just purchase 2022 sportage from Kia of CoatesvilleThe whole team Anthony sales, Patrick accounting, and owner JimDid a great jobBest price, biggest selection in stock, no pressure sales,Got in and out with purchase of new car.Great experience would recommend to others.

Had a great experience working with Becky, Ed, and Pat to purchase my new Kia Niro! Went back to have a cover installed in my trunk and the service center completed the install in a timely manner. Very pleased!

I decided to become a part of the Kia family today by picking up my Kia Soul. Anthony and the rest of the team definitely made me feel at home and made sure I was taken care of. Definitely recommend stopping by by if anyone is looking to get into something fresh.

Great service department and timely and professional!

Ask questions before heading there. There are current market adjustment price increases, which I would do to in this market as well, but they do not disclose online or over the phone. After driving over an hr to make a deal I found the price $5k more than the online price. Had backs turned to me when conversing with sales manager. Marvin was great and very knowledgeable, but use caution when it comes to the advertised price vs. What you will be asked to pay.Needless to say I am not driving a Kia yet, but soon. No market adjustments at the other dealership I visited, but to each their own I guess. Good luck Coastsville!

Working with service department after outstanding KIA warranty coverage issue. Engine was quickly replaced due to an engine defect although during the process an AC hose was broken. The car runs great and looking into a remedy for the AC issue

Very courteous and good amenities. They took less time than they said they would to work on my car. They offer coffee and have free wi-fi. The only thing to consider is bring a sweater because they have the AC on pretty high.

Marvin and Patrick were beyond helpful and super nice definitely coming back for future vehicles here!

I had the pleasure of working with Malcolm and he made the car buying experience less complicated, talked me through it all and worked with us. He was very likable, patient and very knowledgeable. I wanted to hug him so hard I was very pleased with him and the service as well as the car I purchased, I was on a mission and he made that mission possible.I would definitely recommend him and Kia of Coatesville to my friends and family! THANK YOU SO MUCH. No regrets here 😉

Barbara was GREAT!! She made my entire weekend and she was super thorough in planning my next service steps for my new vehicle!!!

Picked up a new KIA Telluride. Marvin was my Sales Consultant. Not only was the process with my initial online contact Hannah, simple and perfectly met every expectation. Marvin completed the process with ease and made us feel such a part of the KIA family as soon as we got their. He walked us through every detail of the car. The complete end to end customer experience was awesome. Thank you to Ed, Marvin, Hannah, and Patrick for making our experience with KIA Coatseville a great experience. See you all soon.

This was my first time buying a brand new car from a dealership, my anxiety was at an all time high! Anthony made the whole process an absolute breeze & I left in a brand new 2022 vehicle that I wanted! Would highly recommend Anthony & the whole team at Kia of Coatesville if you are in the market for a new car!

Kelly was great, he helped me get my Kia K5 2022 and i love it! very quick, amazing service

I was thrilled with my experience at this dealership. Anthony helped me purchase my first car.The overall experience was great! Although the sales process was a little difficult, he was able to work with me in order to get the car that I wanted with financing that worked for me. I was able to drive away in a new car that I felt ecstatic about purchasing. I will be returning to coatesville Kia in the future. Thank you all for a wonderful experience.

Took my 2020 Kia Soul to Kia of Coatesville due to a factory recall. The entire process from scheduling my service appointment to picking up my vehicle was easy and convenient. Barb, service department, kept me updated and informed throughout the process and went over my muli-point-inspection in a way that was simple to understand. I would 100% recommend Kia of Coatesville!

Malcolm was a great help in getting my family into a nice, reliable car. Helped us reach our budget goal and made the whole experience zero hassle. He’s also a very easy person to get along with, and I appreciate the good conversations we had during the process. Made the time go much faster! Kia of Coatesville has a good one on their hands! Thanks Malcolm!

Just bought a car last weekend. Patrick and Jason make a great team. I was the last customer in the dealership late on a Friday night and they were great. Ill be back and ask for them!

Malcolm was awesome. I left at first feeling defeated since I could not get my dream car. Malcolm reached back out and gave me a price within my budget. Super excited about my new car 🙂 Patrick in finance was also super helpful and knowledgeable. Had am answer to each of my questions. 10/10 would recommend!

Service delivery was exceptional. Very warm and friendly staff, especially my service advisor Barbara was very professional and detailed in terms of explaining the list of tasks performed during the maintenance. I loved their hospitality in the waiting area and wifi was super fast for working while I was waiting for my vehicle. Overall a five star experience at kia of Coatesville.

Barbara was very attentive to my needs. She was wonderful and extremely helpful. Barbara made my experience great.

I just purchased a Kia Carnival MPV at Jim Sipala of Coatesville. Sharif Aly was a wonderful salesman and Patrick did a great job in financing. It was great to meet Jim Sipala himself.

Very pleasant experience. Staff were all friendly, not aggressive and very knowledgeable about the new 2022 Kia Stinger. All came together nicely (terms, trade in, etc.) and led me to buy the car on the spot. Then, because of my schedule, they were to accommodate/move up actual delivery to avoid any issues.

The staff is friendly, helpful and knowledgeable! The facility is very clean and customers are treated well!

Hassle free car buying! Jason, our salesman was great to with with! We went to other dealers and the customer service was terrible and we literally walked right out. Then we went to Kia of Coatesville and we were greeted right away, all the employees were friendly and helpful! Couldn’t ask for a better car buying experience!

Very caring attitude, made you feel comfortible, excellent service

Malcolm was awesome! Very professional and knowledgeable! 10/10 recommend

Had a wonderful experience here! My salesman was Marvin. He was very professional and helped me pick out the perfect car. Definitely recommending to friends & family!

Kelly Lord and Patrick McMahon made my experience here at Kia super easy and amazing. I appreciate all there help . Today Im driving home my brand new car!!☺

An incredible experience! Darnell helped me get my new K5 GT, even when it looked difficult, they did a great job and super friendly, I recommend them 100%

We bought a new 2021 Forte GT tonight and had a wonderful experience. We were looking specifically for a manual transmission (which are pretty hard to find nowadays) which they found for us in a short amount of time at a sister location. Angelo Popovsky and Eddy worked with us on trading in our current vehicle with horrible payments and got us to a better than we were expecting payment and interest rate. They stayed late to finish our transaction and made sure we were leaving with exactly what we were looking for. Thank you everyone at Jim Sipala KIA! Great friendly atmosphere!

Typical grimy car dealership. Had a discussion with rep online and when I arrived completely different than what was discussed in the chat. Wouldn’t deal with this place. Bait and switch, filing a bbb complaint as I ran my credit under false pretenses. Such a bad experience

I cant complain. They gave me a great deal on my trade-in and help me purchase my first brand new car. It was such a great pleasure to work with a Andrew he was a great salesman who took the time to go over everything with us. I bought a brand new Sedona.

Polite and thorough, Ive got no complaints.

I was happy that we could work out a deal for me. I was tired of squirrels eating the wiring, battery harness and insulation under the hood with my previous car. Different manufacturer with that vehicle!and squirrels loved it.I love my new Kia Soul more than I thought I would. It’s an amazing car to drive too.The sales staff was really friend and helpful. They definitely wanted to make this work out all the way around.I would highly recommend Kia of Coatesville!

Great Experience overall. The sales person was very helpful and attentive. We purchase a Sorento at a good and fair price. Definitely will be back, they took great care of us. Thank you all 💕

The service was outstanding as usual and my service manager, Barbara, was very pleasant and personable. She’s an asset to the department. I noticed how she interacted with other customers as well and her personality showed through with everyone.

Very efficient accommodating knowledgeable and friendly staff.Very thorough. Great customer service experience.

I was working with a salesperson on purchasing a vehicle. My husband called to ask a question. A different salesperson answered and told us a much lower price for the same vehicle. She then apologized and said Im sorry. That is the MSRP price. We have added $8000 due to inventory shortage.They are charging people way over MSRP price for vehicles! Ripping people off! ABSOLUTELY RIDICULOUS!

Aaron in the service department is awesome!! Went out of his way to help me get my car in order!! Service way above and beyond!!! Happy with the choice I made to buy my car from Kia of Coatesville almost two years ago and use their service and repairs department!!! They take care of literally everything!!

Would have given 5 stars for my first visit to the service department but the oily had prints that were all over the inside and outside of my freshly detailed white car was not cool

Re: Richard Deleon, Service AdvisorKia of CoatesvilleAs far as I am concerned, there is no other Kia store or employee that match the service, responsiveness, or experience that I have received each time that Ive visited Kia of Coatesville.Most recently, while at work (which is about 50 miles away) the malfunction indicator lamp started flashing on my Kia. After contacting 3 local Kia stores and even corporate headquarters, I got a lot of nothing! One of the not-so-helpful Kia stores only 4 miles from my then location, suggested I not drive the vehicle at all; however, they couldnt look at it for 3 weeks...what I was supposed to drive for those 3 weeks...well, that was my concern. 🤔💡Thankfully, I thought of Richard Deleons prior assurances and courteous service, if you ever need anything, just let us know.I called, left a message, and within an hour, Richard returned my call.I, half-crying and speaking at minimally 25 words a second, explained my ordeal and situation. With his typical calm, he told meto have my Kia towed (whom I have affectionately named T. Espresso) to Coatesville and that hed handle the rest!He even arranged for me to get a rental car while mine was being evaluated.Happily and not surprisingly, I picked up my vehicle just two days later and have had no issues since.This level of service is unparalleled and exceeds that of other Kia stores, and fitsthe bold new journey of inspiration that Kia President and CEO Ho Sung Song has described in the new Kia brand relaunching.Well done!Thank you Richard Deleon and Kia of Coatesville.

Barbara is top notch in customer service and politeness!

I didnt know what I wanted when I got to the dealership, but my car salesperson Rebecca was great! She showed me a couple of cars and fell in love with one of them. It took a couple of days to get everything completed but she was in contact with every step of the way. Thank you Rebecca for everything!

Barbara from the service department is very GOOD at her job and very honest and can help in any way

It was a great experience. Everyone is friendly and cool. Jason is awesome and made me feel at home. He made sure I had a good experience buying a car with no pressure.

Malcolm is a very good salesman he was polite and was always present to answer questions

Very friendly and the service was great the wait wasnt long at all for what was being done

Drive into service area was meet by a lovely person who greeted me warmly ask me which serves I was getting done.It was for a recall. She showed me the waiting room she it will be about 1hour wait. 1/2 later car was done. I feel terrible I can’t remember her name, she came and walked me to my car explaining everything that was done to the car. The car was Covid safely pretected

UPDATE: I called the dealership per their response to my initial comments. I was immediately forwarded to Jacob Sipalas voicemail and havent heard back. WORST CUSTOMER SERVICE EVER! Still waiting on my deposit refund....Placed an order for a Kia Telluride in early February 2021 (with a deposit to hold the car) and the dealership sold it to someone else a few days ago. Had to drive over one hour (during my work shift) to the dealership to get an answer out of Jacob (Sales Manager) as no one had the decency to confirm this information over the phone. Jacob acted like he knew nothing about this and it was like pulling teeth to get an apology out of anyone. Dealership will ignore your calls and will forward you to voicemail (Jacob and Kelly Lord) to avoid the situation and will never call you back. I wonder if I would have received my deposit back if I didnt drive down to the dealership?!? Worst Customer Service and car buying experience of my life as I would give zero starts if I could. Very fortunate to have wasted over three months of my life and need to start this process all over again with a dealership who actually care about their customers. Please do yourself a favor and shop elsewhere as this facility is very shady and full of dishonest people who dont care about their paying customers who keep the lights on....

We called the dealership to express interest in test driving a Telluride, but were informed they had none. Two weeks later they called us to say they had one on the lot, and we made an appointment to come in for a test drive. Drove 45 minutes to dealership. Long story short, after we made it clear we were not ready to purchase the vehicle that night, they told us they would only allow us to sit in a used Telluride and only drive it around the building. Our friends who were also in the market for a new SUV were with us at the time. So the dealership basically turned away two customers that night. I get it, the Telluride is in demand, but thats no reason to offend potential customers.

Kelly and Jim provided great customer service! Would highly recommend!Update: I got my first oil change and the service was still impressive!

Unfortunately the repair that was needed was not a 1x visit. Took advantage of the complementary ride (Lyft), but ended up driving back to re-adjust the repair.

I couldnt be happier with the service I received! In an emergency, with my service dog, in 90° weather, Barb and service people got me in. I received ride home and car was done by end of day! Thank you so much to Barb and Richard in service at Kia Coatsville and the mechanics there. Clean shop, great and pleasant service couldnt be happier! That adds to the love of my Kia Sedona.! Car that can serve every purpose for friends, family, loading things, sleeping in and transporting handicapped. Low to get into, seats go in floor. Thanks Jim Spila! Love my Kia!

Definitely had a great experience buying my first new car Anthony made the process nice and sweet will be back again down the road Thank You Kia 😁

Sales person was good, but manager/finance person was mediocre. Previous vehicle was still registered to me even after 7 months. Dealer dropped the ball and and wasted hours of my time. Car was dropped off at another dealer and they washed their hands of it even though they never grounded it meaning I was still responsible for it.

Be very wary buying with this dealership! While the cars are very good, this dealership includes lots of unnecessary costs in the final price, they are also not up front about financing options or costs. My main gripe is that I at first decided I wanted the warranty and gap coverage but then realized I didnt need either. I started trying to get both canceled within five days of buying the car, I sent them the paperwork they asked for and four months later the dealership is not returning my calls, has not processed the cancellation, and continues to be evasive.

I have a 2013 Kia Optima. I was on my way to FL from Bucks Co. PA when my check engine light came on just around noon on Saturday. I tried calling the nearest Kia dealer but got no answer from serivce dept. I located Kia of Coatesville and pulled in. I was directed to Barb Brown in the service dept who was AWESOME. She was a little unsure what she could do to help since staff was stretched thin but she was compassionate to my situation and committed to have a tech at least run the codes to see if problem was serious. I had recently (March) had the engine replaced at Kia/Warrington and Jason (technician) noticed several things wrong with the installation that he fixed. However, those changes did not clear the code (Fuel pressure too low). Barb and Jason advised me to take vehicle back to dealer who did install to evaluate. Big THANK YOU to Barb and Jason for taking the time to help and providing me with good information that I canceled my trip and avoided certain disaster.

The staff at Jim Sipala Kia of Coateaville is always so accommodating and professional. They open the door for me when I arrive and walk me to my car when my service is finished. I have never waited long for my service appointments and they take the time to explain the work that was done or anything needed. The waiting lounge is nice with free wifi, chatting stations and a large tv. Small tables so I can work while I wait, which is a huge plus for me.

I recently purchased a new vehicle from Kia of Coatesville. It was a great experience. Everything was quick and easy. Everyone was polite.

Highly recommend Malcolm Robinson. He did a great job helping me through the whole process of getting my new Kia today! Super happy and satisfied customer. Thank you!

Great customer service and very helpful with finding a car that met all of our needs

Very happy with our experience at Coatesville Kia.We were interested in the Seltos but still had payments due on our heavy mileage 2013 Chevy. Reached out and dealt with Dana thru email, narrowed down our car and drove out to complete the sale. Really appreciated how Dana took the time to answer all my questions (and I had MANY) and how she gave me the confidence that a deal was able to happen. Everyone in the dealership was nice, no hard pressure.Thank you Dana, you were awesome to deal with!

I highly recommend this dealership. My salesman Malcolm was honest, hardworking, and a pleasure to work with in purchasing a new Kia K5. They were able to find a deal that works best for me and were welcoming from the minute I pulled into the lot.

Very quick and professional service. The problem with my car was identified and dealt with in less than an hour.

Very friendly and didnt fix anything without being consulted on first. One thing I wished they detailed my car lol.

I was very pleased with the service I received at Kia of Coatesville. The service department was very friendly, accommodating and knowledgeable.

Service was friendly and professional. My car was in for a recall and was completed timely.

Very welcoming dealership! Jason helped me get the best deal possible for my new car, without feeling pressured. I would highly recommend this dealership!

Always helpful, always courteous.

The people here were nice over all but Im extremely dissatisfied with their service. I went in to go get a car that’s quite hard to find, and I put a hold on it for $500 so that they would keep it to get it checked out by their mechanic. The day after, I found out the car had a transmission issue so they couldn’t sell it to me. It has been over a week now and it’s been a huge issue getting my money back. $500 is a lot, especially since I’m only 18 and that’s equivalent to a whole bi-weekly paycheck for me. I got it back but it was such a hassle, as if they wanted me to just forget about it so they could keep the money. Not thrilled.

Stop trying to rush for an appointment. I understand trying to get someone in the showroom asap but it shouldnt be completely revolted around that

Received a refund for warranty and gap insurance that was sent to dealership 2 months ago, have not seen a check nor has my finance company. Have been calling for 3 weeks and every time I leave a message or talk to someone I’m told they are looking into it and I’ll get a call back which I never do. 7 calls later and still nothing. Very shady dealership

It was great didnt have to wait long they took it right in and the lady was very nice thank u

Do not buy their warranty. It doesn’t cover anything when the time comes to need it. You are better off saving the thousands it costs. The service department is also very inconvenient when they schedule maintenance. I regret buying my 2018 Kia Sorento here.

Kelly and Patrick were very and helpful with helping me find my new car. They made the experience as pleasant as car buying can be!

My service at Kia of Coatesville was awesome. Everything was professional and quick. My car was done before the projected time and my car was even vuccumed. Thank you for such pront and complete service.

The people were friendly knowledgeable and helpful made me feel very important

Horrible service. Finance manager tried to rob us with over $6,000 for top of sticker (Microbe Repel) fee and Theft guard service. First they gave us the $2000 less trade value for our car. We had to show the KBB report for trade value of our car. They then considered close to accurate value for our car. Sales rep literally walked away after we caught them for stealing from us. SOO NOT RECOMMENDED. 👎🏼👎🏼👎🏼

Be sure to make sure there’s no fraud or scam going on with your information before letting them submit to a bank. They will do anything they can to make a sale then come back over a month later under their own mistakes and rip the car from underneath of you. Highly wouldn’t recommend this dealership!