My wife and I went to the Coconut Creek location and we were greeted by Moe. He already had the car we initially requested to see ready on the lot. This is the first time we didn’t have to wait to test drive a car. The car was amazing and had us sold. Once we went inside the negotiations started and we were satisfied with the results. Also, the finance manager Gabriel was a joy to be around. He was funny! Moe is an amazing salesman. We are happy with our new car!

The service was pretty good. What I don’t understand why does it take 2 hours to complete a simple oil change. And as far as the “complimentary” car wash. I expect the much better. It’s not the first time this has happened, but this time it was worst! The rims has SO MUCH dirt on it. That was super dissatisfying. Just look at them. I took these photos after my car was washed. Please feel free to review your cameras. You know why this worries me? Because now whenever I need work done to my car I wonder if the job will be done properly.

I purchased this awesome car from infinity dealer. Fernando( sales associates) was very pleasant and made my experience quick and delightful. Did i mentioned the finance manager Mr. Gabriel gave me a wonderful deal . Thank you so much. Great customer service and Team .

I have no words to describe my experience with this dealer, lets just say that i have tried 2 other dealers in South Florida and they werent half as good as this one in customer service and providing that cherry on top of the cake. I cant leave this review without mentioning Joey Fouts who advised that my car required a brand new infiniti software update to add free car play / android auto and Fernando in sales for showing me all the great deals they have. I will not shop anywhere else.

Would not recommend this dealership. Bought my Jeep Grand Cherokee and it arrived to my house with the check engine light on and the interior was filthy. Never detailed like my finance manager said it would be. The dealership did send me gift card to get the vehicle detailed, so they did make things right in the end. Just an unnecessary headache in my opinion. Customer service was great and sales contract signing through the online portal was relatively easy.

I’ve been searching for a car for months now and was starting to give up because how bad of experiences I was having. But then I found a car online at coconut creek Infiniti, emailed, within minutes got a response, got photos sent to me, got plenty of information. I scheduled a time to come meet and Fernando was in charge of my sale and appointment, he was super helpful and sweet prior to coming in and when I got there he was the same way. Super personable and friendly and was helpful and made the experience so much better! I left super happy with my car and am definitely glad it worked out and glad fernando was the one who was helping me. Even had to contact him later about a question with the car in which he was helpful again and going to follow up with his manager to help! Super happy! Go buy your next car from him!

Ask for Ralph Reichhold, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and they know they’re stuff. This is my 2nd lease purchase from here. They have me as a customer for life. As well as Anthony in finance, thank you for making magic happen all over again.

Ive been shopping around at different car dealer shops for the past 3-4 months and when I came to this place and meet with Brighton he listened to exactly what I wanted, as far as model color and price range. I walked out with an amazing deal and exactly what I wanted including my goal for a monthly payment. They have really great customer service and are there for their customers. Definitely will come back again and will refer people to them.

McArthur Victor is absolutely the best sales rep I have dealt with in my vehicle search. Great knowledge of the vehicles, very good overall experience at this Infiniti dealership. Congrats for hiring superb quality people.

I was very pleased and honored to meet Fernando. He truly helped me with what I wanted. He and his team helped me out to get one of my dream car. I’m truly appreciate his help. Good environment great people I recommend them 110%.

First time I can actually say i had an amazing experience visiting a dealer, anyone out there who can say they had a good experience of a dealer going above and beyond? Theres many people that I need to list here today starting with Fernando Pereira in Sales who was able to get me in Contact with Fernando in Service who was able to fix the Sonar issues I was having from a previous visit after Sawgrass Infiniti. They were not helpful at all and I would send my worst enemy there for an oil change but these guys at Infiniti of Coconut Creek was able to accept a walk-in and fix an issue with my hood that got reject by Sawgrass. Mike the Dealership manager was fantastic and got me in contact with Joey Fouts from the body shop team and what a standup guy and very much down to earth, he understood the problem, he tried to recreate to make sure it doesnt happen again with me or another client and they footed the bill because at this point we dont know if this happened from a previous visit at another dealer or just defect on the hinge, on top of that he also realized that the front shocks that holds the hood in place were also shot replaced them right away. Again I only have amazing things to say from the entire family here. I am attaching a before and after here from my 2020 Q50s. THANK YOU ALL!!!!

I had a great experience here at this location they staff was very helpful thanks to Gabriel and Anthony I had a very easy experience getting my new car. Highly recommend

Great customer service. Good deal. The best car buying experience Ive every had!

I just relocated from NJ to east coast of Florida. This is my first Infiniti. I was lucky to get Moe (sales) on the phone when I called. Moe was exceptional to deal with. I never felt pressured once. I know that Moe went above and beyond to make sure I got my vehicle (just look at all the awards on his desk). I then found the need to visit the service dept. (at the cause of myself) and was lucky once again, this time to meet Anthony L. from service. Anthony as well went out of the way to satisfy a very picky customer ( I even believe the GM, assisted as well). All I can say, is so far I am very pleased with the service from this dealer, from sales to the service dept., just look at all the 5 star reviews they get. I highly recommend stopping by.

Had a great experience with the Collision Center for Infiniti of Coconut Creek. I had my car repaired there after I was rear ended in an accident and they took of everything for me from getting the claim handled through the other drivers insurance company to getting the car repaired to corresponding to me the repairs being done and when the car would be ready for pickup. I was very pleased with their service and handling of the entire transaction. Joey in the department did a good job working with me.

The ULTIMATE car buying experience! Fernando and Anthony were patient, kind, informative, upfront, helpful and simply put - an easy pleasure to deal with. Coconut Creek Infinity is most definitely the best dealership Ive ever done business with! Very happy to be a part of the Infinity family. Thank you guys!

Had to get rid of our Infinity. Too many electrical problems with the car. But when we needed service, this place was awesome. They were always helpful, friendly and communicative. I appreciate that.

Id recommend this service center to anyone. Nash in service has been helping me since I purchased my QX60. He is always friendly, attentive, and he goes the extra mile to make sure Im satisfied. I appreciate all the efforts and the great care!

This was the best body shop I have ever been too. Customer service was impeccable. They communicated with me by email, text, and phone every step of the way. Joey was an amazing manager, even helped me move my stuff to rental car. Car looked amazing and I would definitely recommend this repair shop to friends and family.

Thank you Goldbert for making our first car buying experience such a pleasure! He is extremely kind, honest and really cares about find what we wanted. We had good conversation, bonded over Cricket and it was great to meet him. He completely changes the negative image that is associated with a car salesmen.

My Dad (no google acct) purchased a Q50 with Fernando yesterday. He was very pleasant and knowledgeable. He would definitely buy another car from Fernando at Infinity Coconut Creek.

I have purchased 2 vehicles at this dealership, both times the purchase process was by far one of the easiest situations I’ve ever had when purchasing a vehicle. Recently I was able to work with Anthony Ousley again, but this time in canceling some products that I purchased while buying my last vehicle from this business. The cancellation process was made very easy and his communication was stellar. Thanks guys.

There just arent enough words to describe my experience with this dealership. Fernando was expecting and greeted me from the moment I walked in the door and was amazing through the entire process. Then when you add Anthony in finance and Monica who helped me with my insurance. It was the perfect combination for an exciting purchasing experience! Because of them I was able to drive away with the car Ive dreamt of for over 10 years!Thank you ALL for making it painless and enjoyable and most of all thank you for helping me drive away in my dream car. ❤

I had a wonderful experience with this dealership. The young lady who helped me Daliksa Polanco was very understanding and listened to my needs. She was very delightful and had a very trusting smile. She answered all my questions and walked me step by step through the ins and outs of the car. I appreciate the time and will be getting all my cars moving forward with her! Highly recommend :)

Went to Infiniti of Coconut Creek because I had an issue with my wheel locks. I needed to remove the lock of my wheels to get my brakes fixed. Forgot to mention that my husband was there, not me....he called me and let me know of what was going on, I immediately had a doubt.... I ended up calling the showroom. I got transferred to the service dept and got Carl on the line. I explained my situation and he immediately took action... Thank you Carl I really appreciate what you did for my husband and I.It really is the smallest things sometimesSilvia Rodriguez-Ennis

I would highly recommend this dealership for a car repair. The whole process was easy, fast and on time! Actually, they finished the repair a couple of days earlier. Joey Fouts went above and beyond my expectations and the whole process from drop off until pick up was easy. Professionalism, communication, the work that they did on the car. Looks like brand new. Five stars for everything, specially Joey Fouts who made the whole process so easy!

I had a wonderful experience purchasing a new vehicle in this location! The process was stress free and Daliksa was very knowledgeable and she was able to find me a vehicle that suited my needs! Highly recommend!

I can’t tell you how many times my husband and I had to go back and forth to this dealership dealing with a guy name SHAI, i like to know everything wrong with my car so I can know and I pay but he can never tell me what’s really wrong I had to go to another dealership to find out something else and tell me stuff last minute, Other stuff was said I didn’t like but horrible service

Joey Fouts was the best. He supplied us with great customer service and was a class act. Thank you Joey.

Wow, unbelievable, phenomenal, and professional are just a few adjectives I can use to describe my experience. It started with Mario in the internet department, elevated by Fernando in Sales, and ended with Anthony the Finance Manager! They were all superb and made my buying experience very enjoyable. If you are in the market for a great car and customer service, visit INFINITI of Coconut Creek...you will not be disappointed! Thanks again for an awesome experience 🤗 #5Stars

Went and looked for my son’s first car. Jordan greeted us, showed us some Q50’s and we were on our way. After we left, my son said... ‘he was super cool and very knowledgeable’! I’d recommend Jordan to anyone who’s looking for a smooth and peaceful car buying experience. We shopped and it was extremely painful dealing with other dealerships and their shenanigans. This is our family’s 4th vehicle purchased from Infiniti of Coconut Creek and I’m sure it won’t be the last. Thanks Jordan!

My sister and I were looking for a car and just popped in since it was close to where we were. I had an pleasant experience. The place was clean. Everyone was extremely friendly. He listened to what we were looking for and tried his best to accommodate. We test drove every car we asked and he took his time. I didn’t feel the usual “car salesman pressure”. It was like talking to a friend about a car. Thank you Christopher for being so amazing!!!!

Me and my boyfriend bought a car with the help of Dali and Gabe and they were both extremely nice and helpful and made us feel comfortable. They tended to all our needs and we left with the car we wanted thanks to them!!

Great staff. 👍 in and out with new car within 2 hours. Smooth process.

Was really blessed to come across Fernando and this particular company. They took really great car of my car and got me back on the road in no time, with my car in perfect condition. Thank you Fernando for the exceptional customer service and great service.

Ralph helped me with my lease buyout and was knowledgeable. However, I told Ralph that I had my own loan from the bank I wanted it from. Although Ralph asked for my application number I’m not sure what he dod with it as my financial institution called me to let me know the dealership (Gabe) indeed did NOT use my application that I came in with. Gabe was very sneaky and he has put an ill taste in my mouth regarding the way they do business. No integrity. Would NOT recommend this dealership but if you do go make sure you read and go over your paperwork thoroughly. As I came in with my own loan and they still tried to get over on me!

Customer service was amazing from start to finish. We got a fair price and everyone made our car buying experience enjoyable.

Great experience, Joey Fouts was amazing in keeping me informed of progress of repairs, and car was done when promised.

Thanks Gabe for helping me out on my new car shopping, now I have to figure out what I’m going with, see you soon

Anthony and Moe were extremely helpful when it came to getting me the car I was looking for. I came in looking to trade in my car for a newer used car that the dealership had. Moe called me a few minutes after I inquired online about the car and set up an appointment for me. After test driving the car I decided to buy. That’s when I met Anthony who really assisted me get to the payments I wanted. Those two really made my experience great !

I took my fx35 in to be diagnosed by them because it kept stalling out. i was told i had 2 choices. 1st to get rid of my car or it would take $8000 to throw in a used motor. they said i had a seized timing gear and low oil pressure that there so called master mechanic got involved and looked into. i almost got rid of my car but instead i towed it back to my mechanic and told them what they said. my mechanic found a corroded wires on the wire harness behind the dashboard and now it works just fine. so even if i did spend the $8000 to throw a motor in it, the problem would still not have been solved. No way in hell would i ever trust that place to do any work what so ever again.

If you’re looking for an all around 5 star Infiniti Dealership then look no further and go to Infiniti of Coconut Creek. The efficiency of their service is impeccable. They were the only dealership in my local area that was able to give me the car that I wanted for a reasonable price. The best part about my experience was having an auto specialist hand delivering my car without having to leave the comfort of my own home. Demetrius, my auto specialist was very professional, superb, and courteous. He took his time to explain every little detail that I needed to know about my car inside & out. When it came to signing the paperwork, he made it a breeze and very easy to understand. Purchasing my car with Infiniti of Coconut Creek was the best decision I ever made and I am forever grateful 🤗

This is my second vehicle that I purchased from INFINITI of Coconut Creek. My Salesman Ralph Reichhold was amazing! Ralphs professionalism, product knowledge and guidance led me to the perfect vehicle for me. A huge thank you to my Finance Director Anthony Ousley who helped me to get the best deal possible. Anthony was so organized with everything ready for me to sign.. My experience with him was fun quick and easy! I was also greeted by a wonderful Sales Manager Jeffrey Pool.Jeffrey. I saw Jeffrey all over the place and he still made time to check in on me. Hands down if you are looking for a new or pre owned vehicle INFINITI of COCONUT CREEK is the dealership that you want to visit !!!

Infiniti of Coconut Creek is the best dealership. Goldbert is my fave.

Ralph Thank you for helping me with my trade in and new car purchase! Awesome experience! Quick, easy, and very professional service! I will definitely be coming back for future purchases!

I dropped off my expired lease and Ralph Reichhold was great to deal with. He was very professional and pleasant to deal with. I definitely would do business with him again.

I purchased my car from here, customer service was great, did not feel pressured and I did work out a great deal. Compared to the other many Infiniti dealerships I visited, this one had the best deals. I recommend them. Their service dept. also is very good as well.

Highly pleased with customer service especially in the Collision Center. Joey was very professional and took care of getting my car fix. Always very informative from start to finish, you’ll be able to see the process of your car getting fix. Quick service! Highly recommend if you are trying to get your car in a shop to get it fix!

Always good to do biz with the PROS! Efficient, fast and good customer service! Update, my car now is ready and Infiniti Collision Center did an amazing job, my car looks brand new. Sylvia did an incredible customer service. She listened my needs and delivered. These crew at Collision Center they dont sit around, they are on the go. I was very impressed and very happy. Thank You!

The service department is very outstanding they have always been able to help me and my girlfriend with our needs and accommodated us with such things as a loaner cars and coffee as we wait. They serve Starbucks coffee and actually have a decent used car lot with other vehicles then Infiniti. They’re not the pushy type of dealership their focus is customer service and keeping their existing customers happy.

Anthony in service was great very helpful and great guy this is my place for service I never go anywhere else...

I worked with Fernando in the Coconut Creek, FL dealership and I would rate him 5 stars all the way. Initially I was looking at a few luxury brands but I essentially picked Infiniti because of the customer service that Fernando provided. He presented me with a great selection of cars based on the requirements I had listed with him on our initial conversation. Since I work a lot I could not make it into the dealership, Fernando sent me a list of cars to choose from and then went above and beyond by bringing my choice to my home for a test drive and to look it over. We negotiated on the phone and when it was time to sign paperwork I came into the dealership, signed paperwork with finance and was done very quickly. Fernando and the Infiniti team made this process shorter and enjoyable. I am now a loyal Infiniti fan!

Return a lease car. Great experience Ricardo Alonzo was a great rep very knowledgeable and informative. He knew what he was talking about and not pushy at all. Would highly recommend him for your car needs. Will definitely be going back.

Infiniti of Coconut Creek delivered as usual. Mike was an awesome salesperson. Very knowledgeable, personable, low pressure and quick. He made the process extremely easy during a time when sitting in a dealership isnt ideal. The car is great as well. Also worked with Troy in the service department who was top notch. Highly recommend this dealership.

Ive had great experiences with this dealership, having leased 6 or 7 cars with Ralph Reichhold. The pricing is fair, the service is great. Thanks for great experiences!

Ralph efficiently handled my lease return..I appreciate the pleasant customer service..

Fernando was my salesman and he was very down to earth and looked out for our best interest. I usually hate going to dealerships because they take almost all day to get a deal done and who has time for that. Fernando understood that my husband and I had dinner reservations so he had done within a few hours!Also, there were a few tweaks that needed to be done to the car before I was totally satisfied so he made sure to get it all accomplished, even days/weeks after the sale. He is loyal to his customer and always responded to my calls/texts almost immediately. I would absolutely come back to this dealership because between Fernando and the gentleman we had in finance, it was overall a great experience. The best experience thus far at any dealership hands down.Thank you Fernando!

I would like to thank Ralph for the wonderful experience at Infiniti Coconut Creek. He was very thorough and knowledgeable and was able to find me a vehicle that suited my needs. He made process stress free and pleasant. I would love to work with him again in the future.

Love joe hes super nice

Today, I stopped there to fix a loosen screw on the luggage-mount rack of the roof for my QX60. I discovered the loosen screw after installing the rack myself. I brought my car out in 30 minutes. very effective! However, I forgot the service supervisor name because they completed too quickly!

Omg the customer service was beyond the best from Yamil and Gabriel in Finance was super friendly very honest. This was by far the best car buying experience Ive ever had

I’ve leased a lot of vehicles but a lease turn-in has never been easier. Jordan was amazing and made the process as smooth and simple as possible. I’d give 6-stars to him if I could!

Fernando was an AWESOME sales person. He was kind, knowledgeable and friendly. He was very easy going and not pushy what-so-ever. He went above and beyond to make sure I was comfortable with the deal and made sure I go the best price for my new Vehicle!Not to mention he took my phone call at 10 pm when I had an emergency with the new car the same day I purchased! Thank you for being my life line!

I want to thank Lyndon Ewing for such a wonderful car buying experience. This gentleman worked hard to get a deal done for me, better than that he kept every word he promised. Not a lot of salesmen go above and beyond anymore. Thanks again for keeping your word and blessing me with a new Truck.

I’d like to give a huge thank you and loud shout out to Mike Stevens our very professional, knowledgeable, kind, honest and dedicated salesman, to Jeffrey Pool our professional, helpful sales manager and to Gabriel Lenchus our very professional, knowledgeable, personable, friendly, engaging, honest finance manager.This was our first buying experience at Infinity and I would highly recommend them.

I returned my car lease with Jordan. It was a simple and easy process. I would definitely come back again. I’m appreciative of the help and cooperation throughout the whole process.

This place is very professional and kind. Particularly Troy and Rich. About a month ago I was unable to locate my key faab which was somewhere hidden in my car. We knew this because I was still able to operate my vehicle. Troy and rich searched my car thoroughly even though they could have given up and just charge me the $550 plus for a new one. These gentleman found the key faab in my car and provided excellent customer service. Thank you guys!

Hello, my husband and I would like to thank Jordan Kennedy for his friendliness, professionalism, and time. Jordan is outstanding to us, and would love to work with him again on another lease in the future. Also thank you to Anthony and Larry for all the help with our lease. We give Jordan Kennedy 200 % and more you are a wonderful young man and wish you the best in your future. Glenn and Stephanie Wulff

I went into the dealership just to get some information.I was greeted by Dali, she was very nice & helpful.

I had a great experience with them, all staff are very professional, the sales guy Gabriel Rucco was exceptional, very attentive, friendly, and not pushy at all.

Great customer service from the body shop by Joey Fouts and the team he took care of everything and made sure my car was properly detailed with great craftsmanship the car looks amazing Joey also helped guide me through the process. Amazing professional service thanks again

Fernando in sales was outstanding to work with both through the sale and after. During the sale he took his time, no pressure tactics and was easy to work with. After the sale I had a couple additional services I wanted done and he scheduled everything, communicated promptly and happily came to my house to get the car and leave me a loaner while the service was done. He made it all a really easy experience.

Gabriel was knowledge about my new baby 2018 infiniti Q50 I purchased. Respectful and Polite, outstanding customer service!! ⭐⭐⭐⭐⭐👏👏👏

My experience was terrific. Thanks to Goldberg and Anthony for everything. No hassle in and out. Goldberg will always be my favorite salesman... I drive from Jacksonville, Florida, to pick up my car, and it was worth it ..... thumbs up again to both gentlemen for their excellent customer service.

Fernando my service writer has been awesome, always gets me in and out with quality service to my G37.

My salesman was Jordan Kennedy. Jordan was the most helpful employee I have ever had in my life. Jordan’s knowledge of the product and overall eagerness to help was unmatched. You need more employees like Jordan.John M.

Always a pleasure working with the team at Infiniti Coconut Creek. Even when turning in my lease, they made the process smooth and informational.

Great experience over all. Jose D definitely helped me find the car I was looking for!

My salesman, and Finance guys was Super awesome they help me with all of my needs made sure I Was comptable and any question of that I had or concerns they was greatly to commodate I would recommend Coconut Creek infinity to any of my friends and family

Thanks Ralph for handling my vehicle purchase...the process was seamless, and easy

The salesperson, Fernando, lied to me about the features of the vehicle I leased (Q50 Luxe) by stating they are exactly the same as the vehicle I was trading in )Q50S). They are not and could not be more different. I contacted him the next morning to tell him I wanted my old vehicle back, I got the run-around. I am still getting the run-around. The last conversation this past Saturday was the sales manager was going to call me on Monday, I am still waiting for this phone call. I will not recommend this dealership to anyone.

Gabe did a great job on my lease return, this dealership goes above and beyond.

There Collison department is professional and kept me informed all the waySylvia was my contact. She is awesome

Love this dealership!My personal favorite salesman is Ralph Reichhold. My wife and I have been leasing cars from Ralph for over ten years. Best car buying experience for sure. I highly recommend Infiniti and Ralph is the best!Ask him about the A. Hold feature on select models.

Great experience! Thanks to Fernando, I was in out. Got my infiniti fix right away. Definitely coming back.

Moe was a pleasure to work with today. He assisted us in buying our leased car and it was seamless! Thanks Moe and Infiniti Coconut Creek!

Jose d was great he was so nice and generous definitely will go back for another car ! He went out his way to get my family the best deal thanks Jose !!! Great guy 👍🏼 Thanks infinity

Gabriel was knowledge about the infiniti QX50 I purchased. Respectful and Polite, outstanding customer service!! ⭐⭐⭐⭐⭐👏👏👏

Joey and his team are the best, this was the easiest interaction I ever had with a repair facility. Thank you.

Look like nothings ever happened to it

I wanted to share the great experience I had purchasing a Q50 this week. I worked with both Gabriel Rucco(sales) and Gabriel Lenchus(finance). They both of exceeded my expectations on my car buying experience. These guys were easy to talk too with no pressure at all. They made the deal happen haggle free on a fair offer I presented. They have definitely changed my perception of car sales. Thank you both for getting me into my new ride!

Went in here as an existing Infiniti customer for 10+ years and over 4 previous lease vehicles. I had known exactly what I wanted, colors/finish, price point, and had already done a test drive.Easy, right? My only request was for no games with the pricing.I was met with hidden fees, lies, last minute changes to paperwork to ADD cost literally as I was signing, and a hostile staff led by Ricardo Alonso.Ricardo is the manager of the dealership, and when I questioned a last minute 4-figure add on to my due at lease signing cost, he got in my face ready to fight.The way they treated my mother with lies and deception, she had to walk out of the dealership shaking in rage with how she was spoken to.Owner of the dealership never returned calls nor responded to multiple emails about the incident. They simply don’t care.Do not waste your time visiting this dealership - plenty of other places to buy cars. They are the epitome of why consumers are now buying online, to avoid dealerships like Infiniti of Coconut Creek.

First of all let me just say that I’m obsessed with my brand new car!! I went to visit this dealership today in hopes of purchasing the certified pre-owned car I saw online and let’s just say I left a happy buyer!!! Thank you so much Burton Goldbert!! He is the best sales consultant ever. He was professional, HONEST and assisted me in purchasing my beautiful 2020 Q50 Sport!! This location is great, but Burton is amazing and I’m grateful for the experience I had today. Thank you Burton for making this happen for me!!

My boyfriend trusted this dealership hoping to seal the deal and walking away with a car, however he went in on 5/19/21 it was really late and the gentleman assisting him with this KIA told my boyfriend to come in the next day at 9 a.m. to talk /get feedback from the back and get his loan approved for the car. My boyfriend did as he requested and he arrived at 8 a.m. at Infinity and waited to buy this car. At 9 a.m. he is being helped by this guy again and he has the audacity to say that he did not tell him to come in at 9 a.m. in front of his the owner of this dealership or manager or such! Not only did my boyfriend waste his time but infinity lost a customer. They had established a time and date the day prior to concluding this purchase. He was very excited about this car! Way to ruin and waste everyones time. We will now be taking our business to Toyota of Deerfield as we should have from the beginning. Please prioritize your customers next time before wasting our time and making us look simpleminded in front of your boss/manager. Thanks for NOTHING!!!

Heres a copy of what I responded to customer service after my visit with them: Unfortunately, Ive had a horrible experience with Infiniti Coconut Creek. I even referenced the $389/39 mo lease promo you mentioned here for zero down and sales manager, Ricardo Alonso refused to honor it. The car I was shown was even $100 less than the MSRP listed on the promo. I searched all the other Infinitis in the area and they ALL mention how much money down is required for the $379, $389 or $399 promotion. Ill attach the screenshots to this email for you. He made mention that the promo was just for loyalty customers but it doesnt say that, it says, All loyalty offers must qualify for this payment. Which means that despite having an Infiniti, their credit must still qualify for the promotion. Mr. Alonso tried to make me believe this was why I had to put $6,041 down. I also was told only people with trade ins can get that price yet that also isnt mentioned in the fine print.You can imagine how shocked I was to see that your own website has a pledge that you all are Easy, Honest, and Guarantee. This process has not been any of that. I drove down from Vero Beach to make this sale. The antics yesterday made me have to stay overnight.I do plan to post a negative review online because I dont want others to go through this headache. If a flyer at Publix says 1 bag of oranges for $5, youre expecting to get that when you show up. Only at Infiniti Coconut Creek does a $0 down offer turn into $6,041 down?!After this email they still refused to honor their promotion. I found an Infiniti dealership in GA with the car I wanted to admit that Coconut Creek were liars...despite their Pledge...proceed with caution!

All my custom work was done in this dealership they are awesome

I had an amazing experience with Jose, his customer service skills were great, he listened to every little detail and made this experience super smooth! I am obsessed with my car !!! Thank youuu Jose

Infiniti Coconut Creek always nice people, Thanks Gabe for returning my lease qx60

Great dealer and great service.

I cant begin to describe how pleasant my experience has been. I would only say that Joey and his team (Nobert) they are awesome gentleman to deal with. My car has been repaired as good as anyone can think of.