Paul and Alex are knowledgeable, friendly, honest and dependable. I simply cant say enough good things about Period Furniture Hardware!!
Paul and Quinn are two of the most knowledgeable and helpful people when dealing with antique hardware. Do you need to shim an 8mm antique knob to fit a modern 7.2mm spindle from Baldwin? .... No problem. Do you need the European or American Baldwin multi-point lock profile? ... No problem. The point is hardware is complicated with many different types of configurations and combinations. These guys have an encyclopedia of knowledge to help you avoid problems in the field. An invaluable resource that should be supported if you care about hardware that is not made in China and looks as beautiful as it works. Basically, the place is more of a well curated museum of beautiful things than a store. Go take a tour and see for yourself.
They have great material - desultory service - as if they werent really interested.I wanted replacements for two knobs - 2 broken out of sixteen I had bought there several years ago.By email, I got a quote and I mailed the broken sample - off into a void, it turns out..A month went by - no knobs, no call, no nothing.I called to follow up - they said well get right on it.Another month to mail back the knobs.They were wrong style and wrong finish.They said we matched them correctly. I sent a photo - they said Oops!I mailed them all backA month went by - no knobs, no call, no nothing.I called.They said obsolete; we can match only one. I said Okay. Do your best on the other They said Well do them over, but you need to pay us $5 for us to ship them back to you.Another month (four in total Aug to Dec) I called left message. They left message that theyll call back for a credit card number. They didntI called left message.I called left message.They called and asked me to pay $15 to ship them back.Youll get better service, if your project has three or four zeroes in it.
Great place! But please note that they are closed on the weekends during the summer.
Great service and expertise!