Great place....I called and when the lady answered the phone, at that exact moment, I sneezed....Anyway, I needed a very specific part for a Band Instrument and when I brought it to them, they couldnt figure out what I needed and I did not know how to tell them....So, the nice many behind the counter took in the back and went through some samples until I found something that I thought would work. He sliced me off about an 4 inch square and gave it to me........Such great service needs to be highlighted and if I am ever asked about any Rubber/Belt Need, I would not hesitate to recommend these people without reservation and high regard. It is amazing to me when the customer is treated with respect and taken in the back to see if they have anything that would help my High School Marching Band Program, I simply must tell all who read this note they will find what good old fashion customer service is not a forgotten virtue....I will remember their kindness