First time having contact lenses and the staff here are very nice and patient, Glad I went here to get contacts, I will always come here for any other eye related doctor visits.

I called and made an appointment on January 2nd for January 7th. They lost / mischeduled with their computer system, did not tell me this and left me in the waiting area; I asked why I was left waiting over 40 minutes past my appointment time to learn why other people were being helped ahead of me. They failed in that 40 minutes to handle my insurance information. I had to wait longer to call customer service for my insurance, spoke to two reps who advised the plan information for vision coverage was the same information on my insurance card. The staff could not figure out how to bill it and refused my coverage offering me no other options. I asked and they do not take the Walmart credit card either. They were somewhere between treating me like a scammer or fraud artist and a nuisance. I said I would pay with debit card and the rep acted incredulously, as if I did not have money and had me pay in advance. I called 5 days ahead to make an appointment and share my coverage information with this clown car of of part-time staff to try and avoid this. Then I had to come back because they do not stock the type of contact lenses I needed. I had to call them twice to ask if the contact lenses had come in. They left a note to themselves in the box of contact lenses how someone had forgotten to order them 5 days ago, it was 13 days for me to get the contact lenses. I am a first time wearer for contact lenses and had to do the training on how to use them. I made an appointment again but was kept waiting 55 minutes. I was told I would get my prescription once I did the contact lens training but staff refused to give it to me, so I left with only the samples.

The care was exceptional, I recomend this experience was grateful at these times, thanks.

They have very good customer service and are very helpful and have great variety for you to choose from 👍🏽👍🏽

Terrible customer service 😒

Ignorant and lazy