David went up and above getting us in our home in a timely manner. Our home sold so fast that we had to find something fast, David Moore and the service guys and office staff at Timberline Homes in Cullman has been great, everything we needed or anything that was wrong they was right on it with out any hesitation. I would recommend David and Timberline in Cullman to anyone. Thanks again David

My moble home 2016 not good at all paint was to be washable it is not the kitchen cabinets or peeling been that way ever cents I had the moble

Worst experience purchasing a new home. We paid half of our home up front, but got put on the back burner for setup. We bought our home the first of July, but they didnt start working on our property until September, it was end of October before we were able to move in and our home was from the lot so we were not on a back order. Then we found several things that were missing or needed to be fixed and are still not fixed even though we have called them several times, they dont even talk to us now. We were contacted by the manufacturer to ask how we liked our new home but told them timberline never came back to fix the things wrong, they said they would get them to come fix it, that was 3 months ago. DO NOT BUY from Timberline in Cullman Alabama

Buyer beware, this is not a review on Timberline as a company or Clayton / Buccaneer homes as it is on this branch in particular. My wife and I put a substantial amount of money down on a new Buccaneer in May and since that date weve felt like nothing but an inconvenience to be dealt with. We took delivery in June. We are yet to be moved in as I type this. When it comes to contractors and handling the setup and trim weve only dealt with one that was reliable on time and showed up when they said and completed the work they said they were going to. I am from small town Bibb county Alabama and I realize a mans word and a handshake are antiquated these days but it doesnt take a lot of effort to care about a customer and pick up a telephone.Highly disappointed in customer service. Very happy with our house.Edit note: the number they provide for customer service in their comment below may as well be the number to joe bidens desk. The phone may ring and someone may answer but it will be a string of lies and blame placing and in the end youll be no closer to figuring out whats going on than before you called.

Absolutely terrible!!! Do yourself a favor and save the headache with this place! Have a new manager every time you turn around. We’ve been waiting on our home that we bought MONTHS ago! Tell you they will return your phone call and never do! We’ve had to make countless trips down there just to get answers. Very rude except for the office ladies! They seem to be the only ones down there willing to work and willing to get things done for you!

Played in full for our home over a year ago took 6 months so have it moved then another 1 for it to be set up. Still waiting for the trim work to be fixed and underpinning was cut to short and refuses to stay up. Very disappointed with the whole experience. Definitely would have use someone else had I known a year ago

Started working there today for some very good people!

Excellent salesman and staff. Only complaint is not enough homes ready to veiw on lot.

Absolutely amazing service! We strictly needed axels and they were quick to help and at their cost! GREAT PEOPLE IN THERE!

I had a deal that fell through due to tax issues on the property. I was promised a refund multiple times and after more than 2 months I am being told the person I was working with is no longer get with the company and someone claiming to be at management level is no longer returning my emails. BEWARE of giving this company money until your delivery date is set!

Dont buy from here unless you plan to do your own service. Once they sale you the home they dont care any more.

My husband made a deal for a mobile home with the GM on Wednesday evening. The GM wrote the price on the back of his card & gave it to my husband. They shook hands. He told him he could bring a check to them on Thursday afternoon. When my husband went to give them the payment the GM walked right past him, saying nothing to him, but said something to the salesman and walked into his office. The salesman then told my husband they had already taken a deposit on the same home Wednesday morning. They never said anything to us when we looked at it Monday that anyone else was even interested. Monday the GM told the salesman to give us a good deal on it so they could get it off the lot. In all we made 4 trips to this location, never at any time did anyone tell us we needed to put down a deposit to hold the home. Not only is this totally unprofessional, but also strikes us as dishonest. The salesman then asked if he could contact him if they got a similar floor plan in that we had been looking at!! Why would we trust them again? How does a General Manager not know what they had sold! No apology for the situation, just totally acted like he wasnt there. NO THANK YOU! We will never try to do business with this place again. Trust and honesty is everything!

Good people to deal with & 2 locations

We just bought our second used mobile home from Timberline Cullman. Prior to our first purchase, we shopped for weeks throughout northern Alabama and eastern Mississippi. Nobody matched their selection and pricing. We experienced an issue during delivery of the home by the transport subcontractor and Timberline ensured our satisfaction. We love our home!Prior to our second purchase, we did not shop around. We just drove from Muscle Shoals to Cullman and told them what we were looking for on behalf of our handicapped brother. They had a trade-in that had not made it to the yard that was PERFECT.Thanks Ricky & Big Mike!

Lots of models to choose from.

Great service and great information just nothing available! Busy times!

Enjoyed your of homes

I’ve known Stacey Scott and John Griffin for years and I highly recommend you do business with them on your next purchase! Professional, fair, and honest. 5 Stars!!

Homes are very nice and very good prices are very great. Stacy our sales rep was very great and helpful on getting a home. These folks are the best to work with.

Lovely 10 stars

My experience right now with timberline homes is not been a very good experience they were supposed to deliver my home today and it was put off for another day and they supposed to have delivered it last month and then it was put off to this month

Stacy is wonderful! She’s very helpful and very patient. I couldn’t have found anyone better to help me and my family find a wonderful home!

Made a lot of what sounded like good deals over a year later things that were promised to be fixed weren’t. Set up was terrible cut a water line that left us without water for nearly two weeks on our existing trailer without even asking or telling us first. Don’t buy from here!

Beautiful homes and a wonderful and helpful staff to help answer all of the questions we have. I would recommend these guys to anyone looking for a home! Ask for Mr John Jeter. He has been truly amazing and goes above and beyond expectations.

The manager is the rudest person I have ever had to deal with when buying something the only good honest person that I know of that works there is a salesman I will not mention his name for confidentiality but you will know it’s him when you talk to him when I called to ask about a simple question unfortunately my salesman was not there that day and the response to my questions from the manager was why in the world would you think that is what it is? Can’t you read the paper you have in your hand? (Very rude Tone of voice also) so I simple said okay I’m going to come up there and get my refund which my salesman said was refundable for any reason. And I’m not doing business with you anymore and he said well the salesman’s don’t make the decision around here I do which makes me think even less of him for calling his employees liars and pretty much throwing a good salesman under the busCalled again to talk to my salesman who said I could get my money back and he would take care of it for me well he was let go after I was told he was the best salesman there do not do business heremanager also yelled at my mother over the phone they are a den of thieves please be cautious other places sell mobile homes they are crooks please listen read the 1 star reviews on google they are all true not with just this branch any branch of timberline go somewhere else

I work here love it

Michael helped us out greatly. Very nice and helpful. Hopefully be buying our new home soon from Timberline Homes of Cullman!

Lavoye and Heather have been wonderful throughout our entire process! We closed in less than a month and will be moving in to our brand new (HUGE) home in less than a month. Thank you so much, guys!

Yes Im employed with Timberline Homes But I have been in the industry for over 30 years and could work for anyone I wanted to. I chose Timberline because they are not required to be pushy or aggressive. We are here to help with the purchase and make sure you get treated right by the manufacture. Stop by and see all the beautiful homes here in Cullman

Very nice and courtesy salespeople. We are so excited on our new home. Thank you Samantha Cooke!!

John Jeter was an amazing salesman and very helpful. We ended up going with The Dewey from Buccaneer and cant wait for it to be delivered! The kitchen is absolutely amazing!

Very professional and understanding/friendly and welcoming.. felt like I was already at home 😊 felt like I was listened to. Will definitely recommend

I’ve been working with heather and Samantha for a few months and we were finally able to get everything handled! Can’t wait to be in our new home!

We love our sales rep Stacy Scott!! Thanks for being awesome. We love our new home!

In May 2017, I put an $8k down payment on a used $29k double-wide. Stacy, my sales rep promised I would get a full refund if I wasnt approved for a loan. She hooked me up with Clayton Bank and they worked for a couple of months to try and get me approved. At the time, I was working for a temp agency, so they couldnt approve me. I asked Timberline for my money back, they refused, so I complained to their corporate office.Stacy (who was the sweetest person initially) called and told me that they decided not to give me a refund because I wasted so much of their time, and I lied about my job being through a temp agency. (I have emails proving that I told them up-front that my job was temporary)Stacy said if I hadnt burned my bridges they couldve allowed me to do in-house financing. Funny they never mentioned this until AFTER they sold the double-wide I put the down payment on!!! She told me I can apply my $8k toward the purchase of a new home. (how in the world am I going to get approved for a new home if I cant get approved for a used one, not to mention I wouldnt buy a stick of gum from these crooks!!!!)I filed a Better Business Bureau complaint, but Timberline failed to respond. My BBB rep gave them another 10 days to respond. Ill provide an update if/when my issue is resolved. (I pray I wont have to file a lawsuit)

DO NOT DO BUSINESS HERE! Our salesman was very nice to us & gave us the best deal that he could but they charge way more than other mobile home dealers! We had to pay a $300 holding fee for a trailer that had to be ordered. My fiancé called and spoke with the manager just to ask him a question & he was very rude. He was treating him like he was stupid. We told him we were coming back to get our money & he told us that we were not getting our $300 back even though our salesman wrote it & signed his name saying that we could get it back if we needed to for any reason. We spoke with our salesman again to let him know we are not doing business & he is going to try & get our money back for us.

Dont follow up with things theyre supposed to fix that got messed up during delivery and/or set up of your home. Never repaired cracked drywall, busted vinyl siding, and plumbing issues with our tub. Charged WAY too much for things they didnt do well.

Love heather and lavoyd they were amazing they helped us get our new home and they are really nice I definitely recommend you to go check out there homes

My parents went to look at one of their houses and they drove to the house they wanted to look at. They figured someone would come talk to them like they usually do and they did except the person was very rude told them they were not to be down there told them to leave and go to office. He would not let them talk at all. My parents are in their 80s and my Mom is in a wheel chair. They were very interested in buying one but because of this rude salesman they just left.

Upon arrival I was told to find the home I wanted and we would talk afterwards. Thats not good business management. I came in with questions and a budget... They try to get you to fall for something out of your price range before they ever look at what you have on hand or ask what you are looking for. Out of curiosity I have visited this location three times now and was met with the same outcome each time.

These people are great to deal with. They will try to help you any way they can. Nice friendly curtious staff as well.

Stacy Scott from Timberline Homes of cullman was amazing to work with in the purchase of my new home she not only helped to make my decision easier but made it fun in the process to, thank you Timberline Homes and Stacy Scott for making this process that would have usually be so difficult fun and easy.

Horrible people to deal with!! Me an my Fiancé decided on a home, turned in all needed paper work and put down the money for a down payment. It has been 1 month since then and we still have nothing. They told us we was approved. We went in today to see what was going on and the owner and salesman was very rude and basically told us to get out. When we asked for our money back, we was told we would have it in a week.

Beware caution caution caution do not buy a home from this Company they will lie to your face on a daily basis they will make what is supposed to be a great experience buying a new home a living nightmare wants they been paid they forget about you completely your house will set on property for weeks before you have water electric are even set up then wants the process begins it takes them forever they do not have the right amount of people to shut up mobile homes the factories should ban them from selling mobile homesDo not go through what they put me and my wife through I bought a beautiful Doublewide unit that now looks like a chicken house

We found a home that we loved here and that happened to be the most expensive thing on the lot at $170k. Well, they have prices listed on the refrigerator that estimate your monthly payment based on your credit score. I asked point blank if those were accurate and was assured that they were. Based on that we realized we could afford more than what we originally wanted to spend. Our credit score ended up being even higher than we originally though too. I had a few minor changes I wanted in the house and also wanted to find out how much for different floors. The salesman came back and quoted us $10k for laminate floors which is ridiculous. So we agreed that we would find our own floors and they would install. We put in our loan application and told the salesman we had 2 acres of land to use but could maybe get 3 acres if we needed it. He was told to only submit 2 acres. That was made very clear. A week later we get our loan approval back and this guy submitted the loan for $10k over what we agreed on AND used 3 acres of land without our permission! The payments came out to $800 more per month than what we were told they would be. Of course he had excuse after excuse, but they immediately lost our business with that move. Even without the extra $10k added on, there is no way those fridge prices are accurate. Also this prompted us to look into SE Energy homes which is the manufacturer for the home we were interested in. They have horrible reviews! Do not buy from Timberline. They are con-artists and shady. We are now working with Clayton homes and they have been honest and helpful every step so far.

Empty promises. They told us to make a list of everything that needs fixed, what could would be fixed before leaving the lot. So in 100 degree heat no windows open we nearly passed out inside home making a list only to be told at delivery they never made repairs before delivery. So they nearly killed us with a lie.One year later everything is NOT fixed!!! Run from this place.Continual lies. Promises to fix stuff then they dont come, or send the worker when they only have two hours left to work for the day. By the time they unload and reload equipment its 30 min. Work time!! Then were told you have to sign the paper that they showed up so they can be paid!! Horrid caulking jobs out of tiny tiny tubes, when even the worker said that they wouldnt give him the supplies he needs.We were told the sanding wouldnt make a mess. Lies again. I have sanding dust all in our new school books, expensive computer we are afraid to turn on because of how much dust is on it. So now my kids cant do any online school.Months go by we have to call multiple times. Marriage line still isnt fixed one year later. Cant paint because walls are crazy on level, bulges in the walls and cracks in the walls. Bedroom wall leaking still..Home was in an accident before delivery they wont repair. Sidding looks Horrid!! Walls are warping because home isnt level.Floor where marriage line is un level the strips stick up and we trip over them. Cabinets are pulling off the walls. They keep blaming deliver crew, set up crew, manufacture.The door on the marriage line they put one screw, short one to hold the entire door on. Door fell off the hinges. Doors are shorter than they are suppose to be, looks so funny. Every single person that comes out here has said this is THE WORST set up they have ever seen.Then when they come out they say sign this that I showed up even when work doesnt get done.Cashed my entire check for the home without ANY kind of contract I was told I had to,then asked my husbands permission before putting my name on the title even though I wrote the check in full!! Asked him if it was ok I was on the title!!!Things we were told were not true after you sign papers they show you videos. Which go against what the salesman told us about the home.Someone busted the door in and cracked the counter. One man they sent out came in on us without even a phone call to say he was coming!! You have no idea how scary. How was I supppse to know it was a worker?Back door I told them since day one didnt shut correctly. So much water came in it molded bad. Refused to replace the sheet rock correctly. They sprayed it with bleach and was going to leave it!!! Went and bought from the store smaller inside drywall very thin. Doesnt not match up with the thickness when I asked I was told he would fix it Id never know the difference. Well I do. He put mud on it and its all cracked of course. NOT OUTSIDE wall fireproof like what was up. Insulation missing when I asked about it being black I was told that was normal.So when I asked again about the missing insulation he reached behind the wall and pulled down insulation from the upper wall said there now where my hot water heater is no longer properly insulated. (because they didnt replace the whole wall only took a knife a choped away at part of it.)They moved my underpinning and dumped it aside to half work on the sidding which looks worse now. The underpinning I cant move on my own to put it back flat. It looks like half the stack is missing. Never asked me of it was ok to even unbundle it or move it first. I have it on camera they are moving it. They step in front of camera to block pictures.This is just the too of my nightmare. I wish we would never had bought from this dealer. $120,000. You can built a home.we wanted a fast way to move. This process is not fast. One year later and we still dont have underpinning up, not level, walls arent fixed, a huge headache. If you like people playing games with your money and family then this is where you need to buy. 🏃run

There houses are really pretty gorgeous and the Sales AAssociates are so nice!Nice built and everything is pretty

Loved it

You may feel that these people are laid back and friendly but the real nightmare begins after you make your home purchase from these deceitful crooks and they do it very well. They give you the warm friendly environment with the very polite smiling salesman Technic. Once you have picked out your home and made your purchase you get a great feeling and anticipation of waiting for it to arrive but thats when the nightmare begins. If and only if they finally bring it out to you your nightmare continues to phase 2 when you realize the home they brought is not the one you originally picked out and paid for. Thats when you make your call to them and slip into phase 3 of deceitfulness and it only gets worse from here on out with them advising you in their own way of the arbitration agreement and the threat of putting a repo on your report if you dont follow through doing what they want. Bottom line is if you buy from these crooks they will leave you with the bad taste in your mouth nightmare that will make your bad dreams seem like a happy place that you dont wake up from.

Great homes, amazing prices, and awesome sales staff Stacy Scott is a life saver!!

We looked everywhere in north Alabama for a home. We were initially skeptical of Timberline because we were told on out 1st visit by am employee which happened to be her last day to not buy from them because they are shady. We left and looked around for another month or two and still found nothing. We went back to Timberline and decided to follow through with the home we originally picked out and loved so much. They are nice and friendly up to the point when you do your closing. After that, when all is said and done - the true nightmare begins. You wait forever to get it delivered and then when they do bring it there is TONS of stuff wrong with it. Stuff gets broken and damaged during transport, I can understand that. But I am a CUSTOMER that just spent $70,000 in your lot! Make it right! Get competent workers and employees who will go the extra mile to make your customers happy. How hard is that? Beware of the positive reviews on here - they are from employees. I recognize 3 of the names. I think its sad that you have to get your employees to leave a good review. They have even disbaled their reviews option on their facebook because of all the backlash. I wouldnt recommend them to anyone and I surely wouldnt do business there again. We should have listened to the employee who told us to RUN AWAY.PS - I am still waiting on my siding ...

Samantha is a dangerous salesperson. She has all the charm needed to sell oceanfront property in Arizona .

Friendly sales people very knowledgeable about their homes and prices

Does not stand by the homes they sale. SOUTHER ENERGY AND SOUTHERN ESTATES THEY DONT EITHER. SO IF YOU WANT A HOME WITH GOOD CUSTOMER SERVICE DONT GO TO THEM. I have had problems with my a/c and heating unit since the installed it. They wont fix it and it been almost 4 years. They were great until I had a problem. Sale went good

Beautiful homes and the interior decorating is amazing

Just looking

The salesman Lyvoye Butts was great he helped us every way possible!! Thanks Steven and Terry Russell

This place is great!!! I had an awesome experience!!!! The sales people are so nice and helpful!

Very friendly and helpful answer questions no problems.

It has some nice houses

Thank you timberline for working so hard to get our home! We love it

Great folks, and have some beautiful homes on their lot

Horrible place to deal with. Put down money but before we talked bout refund if couldn’t get my payment where I wanted it. Was higher than I wanted to spend and asked for refund and the manager was rude calling me a liar and very unprofessional Won’t do business with them ever again. Save yourself the trouble and go somewhere else.

Super friendly people not pushy

Great place to buy a trailer and great service

Very nice knowledgeable folks.

Love the new house...

Wish I could afford a new home

Do not buy from these people! My cousin and her family have been trying to get this place to bring them their home for MONTHS!!! Its one headache after the next! The people that run this place should be ashamed of themselves! Save yourselves months of frustration and go elsewhere!!!

Great bunch of folks.

Poor sales Beverly Dotsey was very rude and then they tried to get me to still buy the house after I tried to dismiss the deal..

They said they would call me back & never did...

Best in the business!

Wonderful experience at Timberline.

Great experience

Not Friendly

On joyed the look